Carl was very quick to respond, knowledgeable about the leak we had, and thorough with the fix…read more HIGHLY RECOMMEND!!

Carl did a great job clearing out the blockage in the clear out by the road that the city of…read moreRaleigh wouldn't touch . He had all the correct equipment on hand and tacked the job quickly. He a gave a very reasonable honest quote over yelp and stuck without.

Its the dirty job no one wants to think about, but these guys are total professionals! We have used…read morethem twice and have been pleased with the service. They are very timely and get the job done. The times we called were not emergency situations but they made sure to get us on the schedule as soon as possible which made us feel valued. They were very helpful as well with tips for our septic and products for monthly maintenance. Prices are reasonable for the task at hand and the customer service has been great every time.

Issue: septic tank seepage at the cap Service: Replace…read moredistribution box and PVC on both sides Date: 8/15/2024 A call to Cody got a scheduled visit for the following morning. Michael arrived and went to work. He was very friendly and explained all questions I tossed his way. He dug up the area at the end of the tank and found the PVC pipe leading out to be clogged so he probed for the distribution box and called in the team that dug it up. Once that happened they jetted the entrance pipes to the drain field and then replaced the distribution box and PVC pipes. The 2nd crew used the backhoe with great skill and the entire job took about 6-7 hours. If you need any septic repairs done, Absolute Septic really does the job well and are very knowledgeable at it. Highly recommended!

Update: Received a reply just minutes after this revew. Refund has been resolved…read more OUR CLIENT HAS YET TO RECEIVE THEIR REFUND AND BOONE HAS NOW STOPPED RESPONDING! They completed work on our clients property on May 27th. The ceiling continued to leak and the seller chose to use a different plumber as they didn't fix the leak. Boone told us to provide the receipt of work and the seller's would receive a refund- over $500. The refund has not been received. I requested proof of the refund transaction and nothing has been provided, as of July 1st. Boone has now stopped responding to our request to resolve the issue. Zoom Drain coorporate will be contacted next about his franchise. RE/MAX- Karen P.

Do yourself a favor. If you need this type of service don't waste your time looking around for…read moreprices like I did. After hours of research Boone was still the best price I found. I did find one matching price earlier in the day but the guy wasn't anywhere as friendly or accommodating as Boone. As a matter of fact though it was my fault calling around all day he was still kind enough to come to my house at 8pm at the same price. They did a great job and cleaned up before leaving. He was well worth the investment if for no other reason his professionalism and personality is why I'd suggest doing business with him and his team!

The serviceman was polite and was careful not to make a mess while removing my faulty garbage…read moredisposal. He finished the job in a timely manner and everything is working properly now.

Did what they said they would do. Responsive and flexible. Clean professional. Price was high and a…read morelittle bit of a surprise because I thought their quote was final price but realized they quoted me not including taxes which for a larger job were significant. But other than that. I was pleased.

I called them for a clogged kitchen sink. He came, said "oh you didn't say it was both sinks. We…read morewill need to bring the auger that someone else has for The day." Paid a deposit. Next day, auger didn't work "we need to come back tomorrow with the jetter" next day, jetter has flat tire."That was a Friday, they will come Monday. All Week and weekend we had to wash dishes in a big wash tub in the back yard. They return Monday...jetter didn't fix it, now they say they will Need to cut into the brick wall and foundation to replace the clogged pipe. I had to pay another deposit. So I am now up to $396, repair will Cost an additional $3700! I do not have that kind of $. After many tears, I called a Different plumber who repaired my pipes for $700. No Cutting into The wall or foundation. I only wish I could have the $396 back! RUN! Do not call these Guys!

I called Mr. Rooter for a non-emergent situation with a minor leak in my water inlet pressure…read morerelease value. I live alone and planned to have someone come stay with me the day they were scheduled to arrive to help with my dog and ensure my safety. I scheduled the service for about one week out from when I called, the woman I talked with was very friendly and said the plumber would arrive between 8a-12pm. Great. I had my dog scheduled to be groomed at the same time since she doesn't like strangers in the house. The day came and I didn't hear anything beforehand. Around 12:30 I decided to give Mr. Rooter a call and see what was up since there was no correspondence. Mr. Rooter told me that I did not schedule with them, and insisted I had scheduled with another plumber. However, due to their fantastic ratings, they were the only plumbing service I called. The woman was nice enough when I explained that I had someone over from out of state to help that day and that I needed someone to come to the house that afternoon. She said she would accommodate and they would text me updates. 15 minutes later another woman calls from Mr. Rooter and says they no longer can get me in today, and at the best, they could find me a spot 3 days later. When I pressed saying I had scheduled a week ago and I had people at my home to help with this so I wasn't alone she became very rude and told me that I was a low priority for them and that they had "real emergencies" to deal with before they could come to me. I asked if there was anything she could do since I did schedule with them and issues arose on their side. She said, and I quote, "it is your fault this wasn't correctly scheduled, you aren't in the system so it didn't happen." I quickly called some other plumbers and had one come out that day and fix the issue in less than 30 minutes. I strongly recommend people stay away from Mr. Rooter. They are not a customer-first business.

A corporate contractor crushed our septic tanks while installing a new line. The Tarantinos worked…read morewith us, and more importantly with the corporation, to get the mess straightened out and our new tanks in. They also informed the corporation they would NOT be charging us for their part of the repair as they had buried the line directly across our old tanks and that was what crushed them. Plus provided us with photos and a letter of support for us to request reimbursement for the damage. Beyond that, their work was professional and they did a beautiful job regrading our yard after the tanks were in. To top it off everyone who was part of the job was extremely personable and a joy to work with. A thousand thank yous. We'd hire y'all again in a heartbeat.

They showed up on time and were very friendly and courteous. I had already dug up the tank in order…read moreto minimize the cost. Price was reasonable. They did not try to pump up their price like some others gave done in the past. Their inspection after pumping was satisfactory. They were respectful to me and my property. Would use them again!

Friendly, courteous service at a reasonable price. The actually got there early, finished quickly,…read moreand they were gone. What more could you want?

Chase came to install a new faucet for my kitchen sink. He installed the one I bought on Amazon and…read moretold me how to use the Moen warranty if I needed replacement parts or another faucet (I did not know they had a lifetime guarantee!) My setup is a bit odd (hot and cold reversed for the kitchen sink) but he figured out how to deal with it and showed me how to use the new faucet, which is different from the old one. He cleaned up well and sealed everything carefully. He was even kind to my annoying little dog! Will definitely ask for Chase again.

I just had a horrible experience with Midtown Plumbing, LLC. They were scheduled for last Friday,…read morewhich I had to cancel for medical reasons, and rescheduled and later confirmed for Tuesday. They showed up Monday, which the owner insisted wasn't his fault because computer systems are man-made and make errors (after Amber the scheduler told me earlier that Monday's appointment was the one I scheduled, despite confirmations for Tuesday). The technician told me that it seemed to work out well on Monday because we already had the appointment for Tuesday. Amber, the scheduler, called and left a message for me Monday, right as the plumber left, to call to schedule completion of work, which -- given that we had confirmed Tuesday already -- I assumed was for the second bathroom in our house that was having trouble. I didn't get a chance to call her on Monday, because my entire day was messed up by the plumber coming on the wrong day, which the owner said again he was sorry that happened but computers make mistakes, continuing to blame the computer instead of accepting any responsibility for doing anything wrong. Tuesday morning came and went. No one showed. I called today and was told by Amber they couldn't come out until Friday now (as we've had two tubs and two toilets clogged for our family of seven). I scheduled that because I knew it would be unlikely to have anyone else out before then because I would be starting fresh with a new plumber instead of simply trying to get work completed that had been scheduled for Tuesday. She said they couldn't come Tuesday because I didn't have a clear path to the bathroom for their equipment to pass through, and I explained (again) that I didn't have that clear on Monday because they weren't supposed to come on Monday but that the plumber said Tuesday would be fine as long as the path was clear, which I assured him it would be. The owner insists all conversations were recorded, as a threat that I would be "legally responsible for anything I said" if I wrote a negative review. I hope they are recorded, because they support my record of events. He also said that because I was going to post an honest review about my experiences, he was canceling the already scheduled Friday appointment. (He did offer to refer to me to a few other places, which I declined because I don't want to work with anyone he would recommend after the poor service from him. But this indicates that he felt comfortable enough to refer me elsewhere, as he wasn't comfortable working with me but felt fine connecting me with colleagues.) I asked, "so you're refusing to complete my service?" And he said yes because of all the "he said, she said" dismissing that everything I claimed was on record. I began to cry, and he laughed. I have no doubt I would have been treated with more respect by the owner if I were a man, but my husband has been dead almost two years so having him call wasn't an option. Even if I'm misreading the misogyny, steer clear of Midtown. They seem fine at first, but they showed up on the wrong day, didn't show up on the right day, and then canceled the rescheduled appointment (rescheduled from the day they didn't come) because I complained.

Great customer service. Arrived same day and fixed the drain problem in our master bath quickly…read more Nick did a wonderful job. Would use agin, would recommend. Thank you!!

From the owner: Quick Drain provides a comprehensive suite of solutions for homeowners and businesses throughout…read moreRaleigh, NC, and the surrounding areas. We specialize in clogged drain cleaning, main sewer line maintenance, and professional sewer inspection services to accurately diagnose the condition of your underground pipes. Our team is dedicated to resolving a wide range of drain problems, from minor clogs to major storm drain backups and sewer line replacements. By utilizing advanced technology for every sewer inspection, we can pinpoint the exact cause of your drain problems without unnecessary digging, ensuring your storm lines and sewer systems return to peak performance quickly and efficiently. Contact us today!

Matthew's Plumbing has done some work for us before, a PRV and a water heater replacement. I had…read morethem come today to check for a leak which I was pretty sure didn't exist. The city of Raleigh refuses to check their water meter or replace it without an invoice from a plumber. Our water bill was higher than usual the last few months. I did a toilet leak test and found no leaks. Nothing else on the property showed a leak. I called the water department and they were less than helpful. Despite our bill going DOWN after turning ON our sprinkler system, they insisted there was a leak. Matthew's Plumbing sent two guys out who listened to the story, checked the meter as I did, checked the crawl space (no leaks) and listened to me complain about the water department. I was expecting to pay $200+, instead they only charged me $75. These people are honest. I was upset enough that I would have paid the $200 or more had they asked me to do so. Today's visit is why I'll keep doing business with them.

We had two simple tasks: install a per-faucet water filter, descale our tankless heater. We got TWO…read moreleaks: one busted pipe and one improperly installed water filter (screwed on badly, constant dribble). Neither of them were caught and ran for weeks causing massive water damage. Matherw's refuses to take responsibility and even BILLED US TO FIX IT! insurance is suing them for us. STAY AWAY. They do NOT stand by their work!