I purchased a new burner with remote for my fireplace in December, love it! Recently I had concern about the pilot & called their store & the gentleman came out the next day to adjust it. Great customer service. read more

We were in the final phase of our extensive remodel when we realized our fireplace glass and box no longer matched the theme of our home plus it is 19 years so we stopped by Thousand Oaks Fireside and were greeted by Tom the owner. We went over our wish list with him on what we wanted our fireplace to look like and he guided us through the entire process. When we were ready he came over to our house to get measurements and to go over the final design. He ordered the new doors and frame and had them professional installed. He also arranged to have the installer clean out the box and paint it. He gave me a source for a new log set and now that everything is installed and it looks amazing. The whole experience was wonderful from Tom, to his staff , to the installer. Great people, great service, and a very fair price. Well done everyone. read more

Thousand Oaks Fireside and Design - The new beveled doors with new frame. - Fireplace Services Near Me - Thousand Oaks, California

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Tom was very helpful and took care of what I needed for the fireplace. Very professional and I would definitely recommend this establishment! Thank you Tom read more

After calling to give the measurements of my fireplace to Tom, I received an estimate. He scheduled an appointment to verify the measurements and have me select the color and style of frame for the glass. Appreciated his suggestions and expertise. Also my measurements were incorrect. It was an easy process and my fireplace looks modern and great! read more

The gentlemen running this business are knowledgeable, professional, and customer service oriented. We had a very favorable experience there , and would highly recommend this local business. read more

One stop shop good service And knowledgeable be sure to bring your measurements very accommodating

I am happy to recommend this fine establishment. We are extremely happy with the upgrade. I had thousands of questions and Tom was always professional, patient and courteous. I obtained 3 estimates. The other 2 companies wanted almost double the cost for labor and material. I obtained the city permit myself.Tom assisted in that process as well. A very wonderful outcome thanks to some very good people. read more

I have an older pre-fab fireplace whose glass doors long ago fell apart. I called Thousand Oaks Fireside and Design and they sent their tech to come and measure. He was on time and very professional. He told me it would take 2 weeks to manufacture the custom doors and get the new ceramic driftwood logs and gas parts. They called me two weeks later and said the parts were in and they came and did the installation. They were on time, completed the installation, and didn't leave a mess!! And the fireplace looks brand new and AMAZING!! I'm so impressed! They are honest, hard working and professional! read more

Amazing store! Amazing product! Amazing service! ( thank you Paddy!) I bought two fireplaces, one for the living room one for the bedroom, could not be happier! thank you thank you! ps.... I drove from Santa Barbara to find them, they came highly recommended read more

We wanted to update our fireplace. They removed the old porcelain logs, painted the inside, replaced the door and added glass. They did a fantastic job! Our fireplace is beautiful. read more

Thousand Oaks Fireside and Design - Fireplace Services Near Me - Thousand Oaks, California

Thousand Oaks Fireside and Design has become one of my favorite places to just go and check out their amazing inventory. I discovered them on Google, as I needed new fireplace doors and all that goes with it. Tom the Manager and his Iris sidekick couldn't be more helpful. Every time I go in there just to ask a question, I end up staying for an hour just looking at all of the incredible things that you probably haven't seen anywhere else. If you're looking for something that is unique and that no one else has, please stop in and check it out, I promise you will not be disappointed. Lisa, one very happy customer read more

I have been using Thousand Oaks Fireside ever since Tom opened the doors. I have followed Tom throughout his career as he is one of the most talented and knowledgeable in his field. His quality and design is unsurpassed. I highly recommend! read more

Went today to inquire about electric fireplace or gas fireplace. We meet Tom who was gracious and very helpful with what we were looking for. I'm not sure who wrote some nasty reviews about this place BUT for us Tom was welcoming, helpful and knowledgeable. For anyone that says otherwise should ashamed of Their behavior. He has many options to choose from and is very resourceful too. Stop by and get a quote browse around. You won't be sorry ya did! read more

Highest quality, reasonable pricing and outstanding service. Tom along with his tile, and fireplace installer made an old, red brick fireplace with a step up ledge into a gorgeous piece of art work in our home. No more wood burning activities here. The new natural gas ceramic log system looks real with the gas on but without the mess or cleanup afterwards! One needn't look further than the Design Center in Thousand Oaks where Tom builds the business, to understand the elevated standards they are maintaining daily. We couldn't be happier with the dedicated service that included Tom coming to our home two times including once for measurements to ensure that everything went flawlessly installation, and finished product wise. read more

Thousand Oaks Fireside and Design - Fireplace Services Near Me - Thousand Oaks, California

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We bought our gas fireplace logs here a few years ago. They have an excellent selection and Tom was very helpful in the purchase. We recently need a little service. Tom came the next day and took care of the problem. The service was fast, friendly and amazing. We have been very happy with all our interactions with Thousand Oaks Fireside and Design. read more

Our fireplace needed a glass frame and more glass pieces. WOW it turned out more beautiful than I ever imagined. I. Love. It. Perfect

My wife and I walked in last week and got completely ignored. Not even a "hello" or eye contact to acknowledge that we were there and had walked around for 5 min. We ended up leaving, after being completely ignored. Not sure if it had to do with our race or what the issue was, but now I see that they've had complains like these for many years. I'd 100% skip this store if you're thinking about it. read more

Everything about this business is top notch. The showroom is well appointed with many fireplace models and companies displayed. Tom is extremely helpful, friendly and knowledgeable. This was my first time doing a big construction project and he was extremely patient with my many questions. I would highly recommend them to anyone needing to build or upgrade their fireplace. read more

My 95 yr young neighbor and I both purchased a remote fireplace starter a couple of years ago. A few days ago this same neighbor contacted Tom to come out and check out why his fireplace remote wasn't working and when he told me, I asked him if the gentleman could come check mine too as I had forgotten completely how to work it. Usually I'm pretty good at these things, but not this time. Anyway, after Tom was finished fixing and adjusting my neighbor's fireplace he came by and fixed mine too. Thanks Tom for providing us seniors (although I'm "only" 71!) with such great customer service. All the best to you from Glenn Connor and Sue Bergeron. read more

Big thank you to Tom and Paddy who helped us select the right grill for our family, and our broader community. We were thrilled to be buying from TO Fireside, a local family owned business, and to buy an American made grill manufactured right in Cerritos. It is sturdy and strong, and the heat it puts off is like nothing we have ever had before. Very pleased with the product and experience. And when a miscommunication happened (Propane v. Natural Gas), Tom got right on it and the conversion kit is already on its way. That is top game customer service! Thanks guys! read more

Great service. I was looking for a part for my 20 year old built grill. I tried several online and other brick and mortar stores and was given misinformation and quick dismissals. I then gave TO Fireside and BBQ a try. They took it on graciously. A week later I got a call they had it in. It was the right part. I guess it was inexpensive and they just gave it to me free! I'm very grateful. I will surely return for my next larger purchase. Thank you, TO FP&BBQ!! read more

I have stopped there on two occasions over the course of a few years to learn more about what they have to offer and discuss possible work on my fireplaces and outdoor BBQ. Both times, I have found the same sales rep, I assume Tom since he handed me his card, to be less than friendly or helpful. There are so many options in this day and age to have work like this done that you'd think they'd be making more effort to get your business. Since it's happened twice, I won't be back. If they are this disinterested in me before they get my money, how interested will they be after I've committed to having them do the work read more

We needed to replace our broken mailbox. Thousand Oaks Fireside & Design offered a good selection with the samples easily viewable in the show room. The store itself is very clean and well organized. Tom was extremely knowledgeable and helpful...and patient. He explained all of our options with every selection. He thoroughly answered all of my questions. He also offered mailbox installation. The purchase transaction was seamless, and we are very happy with our decision to associate with Thousand Oaks Fireside & Design. Thank you, Tom! read more

To be fair, I didn't engage in a transaction with this company, but I did have a taste of what their customer service is like. I walked in with my wife (we are a younger couple) looking for a mantel for our fireplace. We walked by the desk area and were ignored completely. The two people working the desk did not even say "Hello" or offered us any assistance. We must have walked by 2 or 3 times obviously looking for something in particular, but completely ignored the whole time. We eventually found the mantels, and they looked decent, but we were completely irked by the sales staff. This place reeks of that elitist attitude that is obviously too good for my money. read more

I need some help with a fireplace design in my home and thought since the name of this establishment says "Design" that it might be a good place to try. Upon entering I immediately got a stuffy unfriendly vibe. I approached the desk, after taking a stroll through the store. (neither of the 2 individuals sitting at the desk approached me) I had pictures and explained that I wanted to design a modern fireplace surround which would include some metal. He told me that I needed someone who does sheet metal fabrication. Ok, since they are in the fireplace business I asked if they knew of someone. The salesman said "I don't ...the only person I know of who would is the owner but I know him and there is no money in it for him so he won't help you" Well guess what? I am redoing an entire back yard with fire pit, fireplace and BBQ. Will I ever return your store? Not in a million years. read more

Writing this review on behalf of my mother who doesn't have a Yelp account: She (Asian) and my father (Hispanic) visited this business last week and did not have a great experience. They were the only people in the store but the sales associate, Tom, did not greet them nor speak to them until they approached him a few minutes after they arrived. While he answered their questions, he was not friendly or helpful with his answer. Multiple follow-up questions had to be asked since he would not go into detail with his responses. He recommended that my parents measure their existing fireplace and text him the details and he would provide a quote. My mom sent him the measurements that afternoon. She then followed up 24 hours later when she did not get a quote and mentioned that they did not feel they were being treated like potential customers. Tom stated that he had been very busy and did have the estimates but did not provide them. He then stated that they should go to the fireplace store down the street from him if she wanted a faster response. Although there were no overt examples of racism from Tom, from reading past reviews and the general unwelcoming feeling that my parents received, they will not be giving this business their money or recommendation. read more

Similar customer service experience. I stopped in a few times to get some help replacing my built in BBQ and special order tables. No help, no returned calls. I don't think I would recommend this place. read more

I received outstanding customer service and high quality products. Tom is very knowledgeable and a fantastic person to work. I highly recommend doing business with Thousand Oaks Fireside and Design. -Susan, Westlake Village. read more

My first interaction with Patty was great. I went in on a Saturday and greeted almost right away. After answering my questions, we set an appointment for the following Friday for Tom to come out and do measurements. Thinking about things over the weekend, had additional questions and went back on Monday. Downhill from there. Tom was the only one in the store and was already helping two other couples. Not a problem. When he did acknowledge me, there was no greeting, just "You have a question?" My response was that I could wait because I had several questions. NOT a problem to wait my turn. After my questions were answered, I decided not to do a custom glass door, but still order faux logs. So we cancelled Friday's appointment. I was missing a measurement, he said I could call him with it, and he'd get a quote. I went home got the measurement and called him back within 30 minutes of leaving the store. Tom never called me back. When I called on Friday to verify nothing had been ordered, Patty said he couldn't tell if it had been ordered or not and would have Tom call me back. I said if it hasn't been ordered I don't want it. Patty said "I'll have Tom call you regardless". Never heard from Tom. Not every customer or size of sale is important to Tom. read more

10 months after another company, Conejo Valley Fireplace, installed our new fireplace doors, one of the glass panels fell off (after using it maybe three times!). After much discussion, they were willing to repair it at a cost, to us, of $195, without even trying to figure out what went wrong. Since we were not willing to give them even MORE money for these doors, we called THOUSAND OAKS FIRESIDE AND DESIGN and were willing to pay them for the repair instead. Thousand Oaks Fireside and Design showed up and repaired the doors that were so poorly installed by someone else at no charge to us! Although they can't offer free repairs to everyone, we were so appreciative of their help. They will be our fireplace and bbq guys from now on! They understand customer service...even when it's not their customer! I would not hesitate to recommend them to anyone. read more

Tom and his team were very helpful in walking me through a fireplace redesign that needed a lot of custom work. Not only was he able to help select a set of child-safe doors and help me with with his carpenter to build a custom mantle, he also recommended an excellent third party installer to work on the parts of the job they couldn't provide directly. It was great to be able to talk with someone who could recommend realistic design implementations to a novice while keeping true to the intent of the project. My new fireplace looks great. read more

Top notch service and beautiful show room Tom has here in T.O. Would definitely come back when I need to again and will definitely recommend to anyone. read more

You will get quality products and service with this company. We have used them many times, and if you have any questions or need help, Tom is right there to take care of you. Thank you, Tom! Bruce and Terry Jones read more

Both the professionalism and the quality of the product sets them above in the products offered. Their installation of the fireplaces were expertly done and look great. Would highly recommend them. read more

This place is amazing, and the people are top notch. Tom helped us find a solution to an extremely difficult fireplace layout. His determination and service were remarkable. I can't recommend these folks enough. Should be 10 stars! read more

The installation was right on. We took an old-looking fireplace and added a heavy metal frame with beveled glass. The automatic remote is a lot easier than fighting it every time. A job well done. We are really happy & my wife stays warm. read more

Have had nothing else but a very positive experience. Always a great selection for so many of your needs. The customer service is excellent, Tom going out of his way to stop by and fix the lock on a mailbox i purchased. thank you.... read more

The staff at T.O. Fireside are knowledgable, friendly and patient. They were proactive keeping me informed and answering my many questions. A pleasure to work with them. read more

Sorry to be tardy, but couldn't get on Yelp! Anyway, about a week ago Tom stopped by our house to evaluate our needs. On his way to work at 7:45 am! Had his emailed quote with recommendations and contact info for additional work the next day. Great response; expect to deal with him for our new BBQ installation. read more

When I needed service on my Tru electric fireplace, Tom came to the rescue. These units are pretty high tech, and Tom knew excactly how to dismantle the product, was able to fix the problem and within minutes my unit was working like a charm again. He also took the time to review the remote options with me - and cleaned the unit before re- installing the glass! My house is warm and toasty again thanks to Tom and Thousand Oaks Fireside and Design. read more