From start finish, I was happy with my rental from Enterprise at the South Blvd address. The staff…read morewas extremely polite and helpful. I was able to rent my car quickly. A special shout out to Cantrell, who was the young man helping me with my rental car. Cantrell greeted me with a smile and went above and beyond to make sure I felt comfortable with my rental. He even helped me get my phone paired up to the maps/media in the car. I have rented here in the past and have always had a great experience.

Please do not rent from here…read more The staff are VERY nice and professional, and they DO go above and beyond, but we the experience soured after returning our rental. We booked a van for five days to travel to MD. With fees, taxes, and a package for unlimited miles, I paid over $750 (which I felt was already extremely steep), including a $150 deposit. Promised to return the vehicle with a quarter of a tank of gas, etc. The vehicle had over 164K of miles and several lights came on during the trip (brake lights, tire pressure light, check engine light, etc.) and I didnt complain. I did report the issues this morning as a show of good measure. Upon returning the vehicle this afternoon (with 75% tank of gas), I was told that I would NOT be getting my $150 deposit back AND would be billed $99 for allegedly going over my mileage. This makes zero sense to me since I was under the assumption that I was granted unlimited miles. In the end, paying $850 here for using a van for five days isnt worth it at all. And their mileage policy is garbage. I was VERY Much in support of this company last week but now, I am AGGRESSIVELY warning everybody to please avoid this place at all costs.

Completed a 4 day rental over a week ago and was pleased with the service. Could only pick up close…read moreto quitting time and they were okay with waiting after hours for me to arrive. Thankfully I was able to make it 15 min before then. I appreciate how Ethan, stayed in touch with us via email and voice mail confirming our pick up and satisfaction. The car, a Honda Accord 4 door, was clean, drove well and was fine. He had to apologize for a previous customer putting tent on all the windows! No fault of Enterprise. But who would do that on a rental???? We arrived late so not many options to switch out in our price range and style. We rode through Va, and was hoping it would not be an issue. And it wasn't. For many years now this location has been my choice for rentals. They seem to have a better selection, larger lot, cordial representatives. Hoping it stays that way. Would recommend.

I am submitting this review due to unauthorized charges, failure to honor commitments by…read moremanagement, and extremely poor customer service regarding rental agreement. My vehicle was at Caliber Collision for repairs. My auto insurance policy covered the first 30 days of my Enterprise rental. Because Caliber damaged my vehicle while it was in their care, Caliber agreed to cover the remainder of the rental period beyond those 30 days. In early June 2026, I met in person with branch managers at Enterprise. They reviewed the file and confirmed that a split-billing agreement was in place: insurance paid up to their maximum, and Caliber was responsible for the remaining balance. The branch managers acknowledged in person that I should never have been charged, confirmed that Enterprise received payment from both my insurance and Caliber, and explicitly promised that the unauthorized charges on my card would be reversed immediately. Over a month later, not only has the refund been issued, but Enterprise has charged me again for the exact same fees. Enterprise has effectively double dipped, taking full payments from insurance and Caliber while continuing to bill my personal account for funds I do not owe. To make matters worse, attempting to resolve this over the phone has been impossible. Upon calling the local branch, staff immediately place callers on hold before even offering a greeting. When you finally reach an employee Brandon and ask for a manager, you are tossed back onto hold or routed into automated prompts. I will be filing a complaint to the BBB, attorney generals office and will have my legal team reach out to Enterprise Directly.

Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

Best Avis in the city of Charlotte. Cars are always up to…read morestandard, new, and clean. Customer Service is always professional as well.

Picked up a car today the car was absolutely filthy inside and out ! Steering wheel and console…read moresticky mats were covered in dirt and trash and bottles of water in the trunk .

I wish I can leave no stars, the customer support is absolutely terrible. I was promised to get…read morepicked up at a certain time and didn't receive a call so now I'm stranded with no vehicle. This is absolutely terrible please do not use this company. I wich my insurance wasn't partnered with this company I can't express how bad this is.

My experience was completely horrible. When coming to get a car through insurance I was told to put…read moremy card down for the 4 days insurance was covering and when I asked if insurance was covered I was told yes that it was a daily charge that I was told to believe returned after the 4 days. Once those 4 days were up they extended my rental due to my car not being ready to pick up. Fast forward 2 weeks my card is now being charged $1,000 after being told at drop off AGAIN that instance will handle everything and no need to sign anything. Now i'm being told because I personally did not call back about keeping the car but my insurance extended the car that i'm being charged for the daily rate that I WAS TOLD WAS COVERED BY INSURANCE. After speaking with the man that rented the car to me and saying that this was something I agreed to when I ASKED IS THIS COVERED BY INSURANCE and he said YES. I'm being refused to have my card returned and when asked to speak to a manager was told the manager would tell me the same thing. Now i've been put on hold until someone answers for 20 plus minutes. This enterprise is completely unprofessional, they lied, and is not "standard care, promise to put you first. " You're just trying to make a sale to someone that is already dealing with a huge inconvenience that now you've just put more strain on. Completely disappointment and will be reaching out to corporate. Thanks for keeping me on hold so I just wait and no one has to deal with my problem. This is sickening to put a $1,000 charge on someone's card.

We prepaid for this rental car. Arrived at desk & line is past Enterprise. There are only 2 ppl…read moreworking Avis. This is ridiculous. We will go hertz or nearly anyone else next time we rent a car. A higher price is worth not waiting in a huge line!!! The one serpentines as you get closer. So it'll probably take 30-50 minutes to get thru it. Pathetic. Don't do a car rental from Avis at Charlotte Airport.

The worst ever. Rental time 9am. Couldn't cancel. Customer service was useless. I'm a Homehealth…read morenurse this could have put my patients in a terrible predicament. My daily rental was $47 and change. Customer Service wanted to charge me more than $100 a day if I picked up from airport. The store said they couldn't transfer my reservation to the airport. How does a lot not have any cars? The one car showed up smelling like weed. Finally at almost 12 noon cars show up. I notified the guy I didn't need it on Sunday. Sunday came and I didn't realize no drop box. Called customer service and airport to see where I could leave the car and was told" don't know what to tell you to do" I left the keys in trunk thinking they had second set. Monday morning called to let Budget know keys in truck. The manager said okay. He said he called someone to get them out. I called 5 times same day to see if I was being charged. Never responded only said "I cant check the car in until I have the keys." Okay but I'm I getting charged. I need to call and get an extension on rental. The manager never said he was charging me an extra day. Final call at 5 pm. Did the unlock the trunk. The manger said no. I said it taking 8 hours to unlock a car. Manager, said"they told me they are coming." Next day. Called at 9 am. The guy answered and said the car is unlocked and I have the key. Look at me bill and the have charged me $110. What kind of business is this. The guy behind the counter couldn't help. Customer service was useless. This was a rip off. 1. It does take 8 hours to unlock a car. 2. my patients were put in jeopardy due to not getting a car until almost noon for a reservation at 9am. 3. The car they were trying to give me smelled like weed. I was willing to take my chances. 4 customers service served me no purpose has they couldn't answer anything I asked.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

Upon arriving the place, looked a little sketchy…read more I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100

Unfortunately, I had a very bad experience with this company. I flew into town and had a…read morereservation at 8am (having booked through the website relatively easily)- but upon arrival to pick up the rental, I had not received any pick up information, nobody was at the business to talk too, and the phone number provided in the emails no one answered even with multiple calls during business hours. Having the reservation at 8 but no one was available to get the car resulted in me not even receiving the vehicle to get to my destination. I tried calling again later in the day to get a hold of someone and still got no response, so I was disappointed with this company and left to go find other services to get to my destination.

We were completely taken aback and upset with how Thrify has handled the recent situation. My…read moreboyfriend and I (despite being fully vaccinated) came down with Covid the night before my work trip to CA. We were told that we were not allowed to travel to protect other people from being exposed to the virus. I had to cancel my plane ticket, hotel and rental car. Not to mention all my work in California. I lost thousands of dollars. Thrify charged me a $100 cancellation fee. I couldn't believe this. This speaks volumes about their company. At a time where people are losing so much, it appears that they do not care. I will not use Thrifty again. Nor will my colleagues. When I called customer service the woman I spoke with was unable to help and told me that a Supervisor would not be available until the following day? When I explained the situation she told me she did not understand what I was saying? The entire experience had been extremely disheartening. We will be sure to remember moving forward not to book with Thrifty because of such an insenstivie move. We also typically refer their service to all clients coming to town and will be recommending them.

My rental was ready when we arrived in Chattanooga, the service rep was friendly, helpful, and…read moreknowledgeable. I signed the requisite forms and walked out to my Ford Fiesta. It was dirty, had not been washed at all, and even had some sticky something on the driver door. I took it back up for the rep to see since I had signed to bring it back clean. She acknowledged the car's condition and offered us another car but we were pushed for time and went on. The kicker came when I tried to wash the windshield to at least have that much clean. There was no washer fluid at all so all I did was smear the dirty windshield even more. Now I've received 2 email survey requests for your service and both of them do not work. So I went to the thriftyrentalsurvey site and it has been taken down. I don't normally work so hard to post a review but this is very frustrating. We don't plan to use your service again.