I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

Roman helped us out with a last second after hours pre-purchase inspection. He was highly…read moreresponsive and communicated perfectly throughout the entire process which ended up saving me headaches later down the road. He did a very thorough job and went well above and beyond expectations. I highly recommend you reach out to Roman and his team for any vehicle service/maintenance needs.

From the owner: Welcome to Primes Auto Service — Your One-Stop Automotive…read moreDestination. Located in the heart of Charlotte, Primes Auto Service is your full-service automotive repair and collision center, proudly serving local drivers, fleets, and national accounts. Whether you’re here for a quick service or complex repair, we deliver precision, speed, and unmatched customer care. We Do It All Under One Roof: • NC State Inspections (including emissions & safety) • ADAS Calibrations for advanced vehicle systems • New & Used Tire Sales • Tire Mounting, Balancing, & Flat Repairs • Wheel Repair & Refinishing • Complete Auto Body & Collision Repairs • Aluminum Panel Repair & Paint Work • Frame Straightening & Insurance Work Welcome From preventative maintenance to full body restorations, we’re equipped with the tools, technology, and team to handle it all — fast, affordable, and done right the first time. Why Choose Us? At Primes Auto Service, we don’t just fix cars — we build trust. Our team is committed to honest diagnostics, transparent pricing, and top-quality workmanship backed by years of experience and the latest repair standards. Conveniently located | Fleet welcome | OEM diagnostics | We accept all major insurance

This is a wonderful place to get a car from, I had a problem with my car and Mr. Rob handled my…read moreproblem in a timely manor. If you would like to get a nice car and have people on your side choose here!!! Willie R.

If I could give this place 1/2 star I would. The customer service was horrendous, as in non…read moreexistent!! The cars were mostly lemons. The sales manager was unable to provide any history of the vehicle, aside from check the car fax. Simple questions like when was water pump changed went unanswered. I would definitely not recommend buying a car from these guys. I end up taking my money and business else where!!

We highly recommend Carvana. They were very easy simple application and they tell you the amount…read morethey will give you. You can either accept the offer or you don't have to. Just be truthful on your application. They were hassle free and you get your check right there no waiting on it. The people we dealt with were awesome.

Easiest sale I ever did! Whole experience was terrific! It was quick. Offered a fair price, they…read morecame the next day and picked my car up. Overall a great experience... Would use them again in a minute...

I live in the Madison, Wisconsin area and have been looking nationwide for a nice 2018-2019…read moreMercedes GLS 550. I called Amin about the 2018 GLS 550 in stock. He assured me it was a great vehicle. I made the commitment to buy it, so I flew from Madison, WI to Charlotte. Amin picked me up at the airport and the car did not disappoint! The transaction went smooth and I was off driving the GLS550 back to WI, a 13hr trek! I was a bit nervous about a potential breakdown, but to my pleasant surprise it performed very well. There was a brake shimmy so I called Amin about it and he made it right with me and I am a happy camper with this 2018 GLS 550 ! Thank you Amin for making this a very pleasant experience and I do recommend checking out their inventory, or let him know what you want to buy. Amin is a very personable and customer focused businessman. Best regards, Keith

I recently purchased a Porsche Cayenne S from Carolina Auto Imports, and the experience was…read moretop-tier. The customer service and communication were truly exceptional, with staff that are professional, knowledgeable, and genuinely focused on making the buying process seamless. They provided clear, transparent information, making the entire transaction stress-free. If you are looking for high-quality vehicles and unmatched service, I highly recommend them. Key Highlights: Superb Communication: Kept me informed throughout the entire process. Customer-Focused: Professional and friendly staff made me feel valued. Quality Inventory: The Cayenne S was in immaculate condition. Highly Recommended: An honest, straightforward dealership.

They are very helpful when you need a new car. And they can be counted on when you have and issue…read morewith your car. They respond quickly to your needs

These cars have transmission issues!! Do not purchase from here!!! I bought 2 cars with the same…read moreissue. They don't fix and don't give warranties.

I searched to find someone to install the sidesteps on my Jeep today. I called Friday and the owner…read moreasked me to come by the next day anytime. The service was great, reasonably priced, and the work looks awesome. I will definitely go back and recommend others to check them out.

Great customer service precise diagnostic...took care of me promptly... recommend wholeheartedlyread more

I really don't know why the poor stars for this location…read more Maybe it's because I had a horrendous experience at the last Enterprise, and had really low expectations of them as a company, but this one was great. First, I was greeted upon arrival. Scott was wonderful, helpful, and understanding when I had accidentally reserved a car at another location. I thought this would terribly delay me, but it didn't. They luckily had one available. I returned it within 24 hours and check out was seamless. I was very disappointed when I found out they don't allow personal cars on their lot for the day if you are renting, and wish that had been somewhere on my reservation. My email receipt never got to me, but a quick 3 minute phone call with Samantha helped me procure my receipt for my expense report. She was kind and friendly and patient and even waited on the phone with me to make sure I got the email.

I had a very disappointing experience with the new manager, Amonei. My business has rented vehicles…read morefrom this Enterprise location for approximately one to two years, and we've spent well over $30,000 in rentals during that time. Under the previous managers, Craig and Jacob, I never experienced any issues. They understood my business needs, communicated professionally, and always treated me with respect. Unfortunately, that completely changed. I was treated unprofessionally and without the level of respect that a long-term, loyal customer should expect. There was no attempt to understand the situation or value the relationship we had built with Enterprise over the years. When I contacted the 1-800 customer service number to speak with a manager or someone who could address my concerns, no one followed up with me. Instead, I was repeatedly told it was a "corporate decision" and that I needed to return the vehicle. The issue involved my payment card being temporarily locked--a security feature I routinely use. This has happened several times over the past year, and whenever Enterprise called, I simply unlocked my card and the payment was processed without any problems. Craig and Jacob were familiar with this process, and it was never an issue until now. What is most disappointing is the lack of customer service. After spending more than $30,000 with this company, I expected to be treated as a valued customer, not as if my business meant nothing. Looking back, I could have purchased a vehicle for my business with the amount I've spent in rentals. I chose Enterprise because of the convenience, the reservations, and the excellent service I previously received. Sadly, that level of service is no longer there. Enterprise should carefully consider the leadership and customer service standards at this location because they have lost a loyal, long-term customer.