From start finish, I was happy with my rental from Enterprise at the South Blvd address. The staff…read morewas extremely polite and helpful. I was able to rent my car quickly. A special shout out to Cantrell, who was the young man helping me with my rental car. Cantrell greeted me with a smile and went above and beyond to make sure I felt comfortable with my rental. He even helped me get my phone paired up to the maps/media in the car. I have rented here in the past and have always had a great experience.

Please do not rent from here…read more The staff are VERY nice and professional, and they DO go above and beyond, but we the experience soured after returning our rental. We booked a van for five days to travel to MD. With fees, taxes, and a package for unlimited miles, I paid over $750 (which I felt was already extremely steep), including a $150 deposit. Promised to return the vehicle with a quarter of a tank of gas, etc. The vehicle had over 164K of miles and several lights came on during the trip (brake lights, tire pressure light, check engine light, etc.) and I didnt complain. I did report the issues this morning as a show of good measure. Upon returning the vehicle this afternoon (with 75% tank of gas), I was told that I would NOT be getting my $150 deposit back AND would be billed $99 for allegedly going over my mileage. This makes zero sense to me since I was under the assumption that I was granted unlimited miles. In the end, paying $850 here for using a van for five days isnt worth it at all. And their mileage policy is garbage. I was VERY Much in support of this company last week but now, I am AGGRESSIVELY warning everybody to please avoid this place at all costs.

Caitlyn and Ryan are amazing! I walked in on a Sunday with no reservation, in need of a car for a…read moregirls trip planned months ago, but unfortunately I had unplanned car repairs. So I made the executive decision to rent a nice mid-size SUV to 1) get us to the spa and 2) test drive smaller cars in preparation for retiring my mommy mobile. Caitlyn was running the desk and I found out she is the manager, and she took care of me so quickly and professionally, I thought I rolled into a simulation. Caitlyn ran that whole office with about 6 other ppl waiting for vehicles, insurance updates or just availability, she gave everyone attention and an update in their situation. Ryan was equally awesome and professional. He had me off in my Audi in less than 30 minutes. I will forever be loyal to this team as they know how to help customers in any situation. Thanks

BEWARE OF SCAM attempt to get you to upgrade!! Employees get paid commissions for upgrades, they…read moretry to get you to upgrade by being dishonest!! We made a reservation on the website. Right after making the reservation we got a phone call from the Enterprise location advising that the car we rented may not be available when we arrive, but they'll offer us other options upon arrival. When we arrived just 2 hours after making the reservation, they employee told us the car we had confirmed on the website wasn't available but we could pay more to upgrade to another car. When we questioned the amount of the additional charge the employee became dismissive and difficult to work with. She began whispered conversations with the other employees and treating us like we were an inconvenience because we wouldn't immediately agree to the upgraded car and extra charge. We asked if there were cars being washed and soon available that are the car size we originally rented. She said she didn't have to time to check and would get back to us. Only 2 minutes later...surprise!!!...the car size we originally rented pulled up outside and was available. The employee tried to SCAM us by saying the car we reserved wasn't available. DISHONEST scam location!!!

Slow. Cheap. A little on the 'not sure I want to ride in this' side. But I can't complain. The…read morepeople are nice. The cars are Cheap. Good sound system and Rose at the guard shack is a very sweet lady.

We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

I wish I can leave no stars, the customer support is absolutely terrible. I was promised to get…read morepicked up at a certain time and didn't receive a call so now I'm stranded with no vehicle. This is absolutely terrible please do not use this company. I wich my insurance wasn't partnered with this company I can't express how bad this is.

My experience was completely horrible. When coming to get a car through insurance I was told to put…read moremy card down for the 4 days insurance was covering and when I asked if insurance was covered I was told yes that it was a daily charge that I was told to believe returned after the 4 days. Once those 4 days were up they extended my rental due to my car not being ready to pick up. Fast forward 2 weeks my card is now being charged $1,000 after being told at drop off AGAIN that instance will handle everything and no need to sign anything. Now i'm being told because I personally did not call back about keeping the car but my insurance extended the car that i'm being charged for the daily rate that I WAS TOLD WAS COVERED BY INSURANCE. After speaking with the man that rented the car to me and saying that this was something I agreed to when I ASKED IS THIS COVERED BY INSURANCE and he said YES. I'm being refused to have my card returned and when asked to speak to a manager was told the manager would tell me the same thing. Now i've been put on hold until someone answers for 20 plus minutes. This enterprise is completely unprofessional, they lied, and is not "standard care, promise to put you first. " You're just trying to make a sale to someone that is already dealing with a huge inconvenience that now you've just put more strain on. Completely disappointment and will be reaching out to corporate. Thanks for keeping me on hold so I just wait and no one has to deal with my problem. This is sickening to put a $1,000 charge on someone's card.

We prepaid for this rental car. Arrived at desk & line is past Enterprise. There are only 2 ppl…read moreworking Avis. This is ridiculous. We will go hertz or nearly anyone else next time we rent a car. A higher price is worth not waiting in a huge line!!! The one serpentines as you get closer. So it'll probably take 30-50 minutes to get thru it. Pathetic. Don't do a car rental from Avis at Charlotte Airport.

The worst ever. Rental time 9am. Couldn't cancel. Customer service was useless. I'm a Homehealth…read morenurse this could have put my patients in a terrible predicament. My daily rental was $47 and change. Customer Service wanted to charge me more than $100 a day if I picked up from airport. The store said they couldn't transfer my reservation to the airport. How does a lot not have any cars? The one car showed up smelling like weed. Finally at almost 12 noon cars show up. I notified the guy I didn't need it on Sunday. Sunday came and I didn't realize no drop box. Called customer service and airport to see where I could leave the car and was told" don't know what to tell you to do" I left the keys in trunk thinking they had second set. Monday morning called to let Budget know keys in truck. The manager said okay. He said he called someone to get them out. I called 5 times same day to see if I was being charged. Never responded only said "I cant check the car in until I have the keys." Okay but I'm I getting charged. I need to call and get an extension on rental. The manager never said he was charging me an extra day. Final call at 5 pm. Did the unlock the trunk. The manger said no. I said it taking 8 hours to unlock a car. Manager, said"they told me they are coming." Next day. Called at 9 am. The guy answered and said the car is unlocked and I have the key. Look at me bill and the have charged me $110. What kind of business is this. The guy behind the counter couldn't help. Customer service was useless. This was a rip off. 1. It does take 8 hours to unlock a car. 2. my patients were put in jeopardy due to not getting a car until almost noon for a reservation at 9am. 3. The car they were trying to give me smelled like weed. I was willing to take my chances. 4 customers service served me no purpose has they couldn't answer anything I asked.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

Upon arriving the place, looked a little sketchy…read more I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100

Unfortunately, I had a very bad experience with this company. I flew into town and had a…read morereservation at 8am (having booked through the website relatively easily)- but upon arrival to pick up the rental, I had not received any pick up information, nobody was at the business to talk too, and the phone number provided in the emails no one answered even with multiple calls during business hours. Having the reservation at 8 but no one was available to get the car resulted in me not even receiving the vehicle to get to my destination. I tried calling again later in the day to get a hold of someone and still got no response, so I was disappointed with this company and left to go find other services to get to my destination.

We were completely taken aback and upset with how Thrify has handled the recent situation. My…read moreboyfriend and I (despite being fully vaccinated) came down with Covid the night before my work trip to CA. We were told that we were not allowed to travel to protect other people from being exposed to the virus. I had to cancel my plane ticket, hotel and rental car. Not to mention all my work in California. I lost thousands of dollars. Thrify charged me a $100 cancellation fee. I couldn't believe this. This speaks volumes about their company. At a time where people are losing so much, it appears that they do not care. I will not use Thrifty again. Nor will my colleagues. When I called customer service the woman I spoke with was unable to help and told me that a Supervisor would not be available until the following day? When I explained the situation she told me she did not understand what I was saying? The entire experience had been extremely disheartening. We will be sure to remember moving forward not to book with Thrifty because of such an insenstivie move. We also typically refer their service to all clients coming to town and will be recommending them.

My rental was ready when we arrived in Chattanooga, the service rep was friendly, helpful, and…read moreknowledgeable. I signed the requisite forms and walked out to my Ford Fiesta. It was dirty, had not been washed at all, and even had some sticky something on the driver door. I took it back up for the rep to see since I had signed to bring it back clean. She acknowledged the car's condition and offered us another car but we were pushed for time and went on. The kicker came when I tried to wash the windshield to at least have that much clean. There was no washer fluid at all so all I did was smear the dirty windshield even more. Now I've received 2 email survey requests for your service and both of them do not work. So I went to the thriftyrentalsurvey site and it has been taken down. I don't normally work so hard to post a review but this is very frustrating. We don't plan to use your service again.