We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

The entire staff at the Tyron St location is rude. I can't believe the hassle I've had with my…read moreEnterprise rental! I traveled from Raleigh to Charlotte with a confirmed rental car reservation, only to arrive and find out they didn't have a car for me. How can I have a status = confirmed reservation and no vehicle available?????? I got fed a lot of BS at the store.. since they did not have a phone number on file they could not call me to inform me. Well, why does your system allow bookings without a phone number?? Also if you do not have a car available then why did you not cancel the booking together??? This is malpractice, and tomorrow I am talking to my legal team about suing your store manager, area manager, and Enterprise as a whole for malpractice. I checked a lot of google reviews of this store, and a lot of people have complained about the same issue. This malpractice has been going on for a long time here.

Called to make a reservation - took forever to get the details right on the phone, and then 5…read moreminutes later I got an email saying there were actually no rentals available at that location until hours later. I replied to cancel the booking entirely, but continued to reminders about a pending reservation the rest of the day. Would avoid!

This was literally the best experience that I've ever had with an Enterprise location. In my…read moreexperience, Enterprise is normally not my first choice because of the hassle, the wait, the poor customer service, etc. This location was not at all like that. They had online check in which expedited things significantly. Then the lady who we went to get the car, Seraiah was fabulous. Her bright, happy attitude made me so happy (we'd had a horrible trip until that point). She went above and beyond to make us feel valued. It really meant so much because not only was she efficient at her job, but the extra energy and friendliness helped me calm down after the awful airport experience. Then the lady at the gate who checked out the selected car was also exceptionally friendly and easy to talk to. The lady who checked us in at drop off was also awesome. I don't know what is going on at this Enterprise for them to have such cheerful, awesome employees. I loved it. No stress, minimal wait, exceptional customer service. 5+ stars for this Enterprise.

Enterprise in Monroe, NC (on Roosevelt) has been my go-to originally because of their location…read more But, they are also great to work with. Check ins and check outs are quick and easy. I would like to commend Mason, one of their counter reps, for his professionalism and kindness to work with me on my latest rental. Thank you!!

Rental car companies can be such a pain but luckily Alamo seems to be one of the ones that actually…read morehas their stuff together. This was my first time using them in Charlotte and the process was smooth. The only thing I don't like is they charge you an extra deposit if you are local. Otherwise, no issues and I will be using them again. I received great service inside a the counter from Tiana, and more good service when I was getting the car from Christian.

This Alamo lies within the Charlotte CLT Airport - no shuttle needed. RENITA was so helpful at…read moreAlamo. We booked through a 3rd party through my credit card portal. They provided a confirmation code that did not coincide and was not findable by their system. Renita was persistent and made it happen by trying different search methods. HOWEVER, beside the service Renita provided, it was not the best experience. I had thought that because it was directly at the airport that the experience would be quicker than renting from a spot outside of the airport. Boy I was wrong. There were many counters at this rental car area and the only one with a long line was Alamo. I thought, "just my luck". They seemed severely understaffed and overworked. I felt for the staff. If you have extra time you want to kill - by all means rent through Alamo@ Charlotte Airport. If you are trying to leave the airport ASAP, then I do not recommend. Unfortunately, because of my poor experience, I would be hesitant to rent from Alamo, at least this location, in the future.

I did a Last minute rental came down here for my brother basic training graduation. Everywhere I'll…read morego they would say it was sold out without checking. Well I went here and Veronica was very helpful, nice and friendly took the time to check the inventory that was coming in and the inventory that wasn't put in the systems yet because she the only one working there. Thank you very much Veronica you saved the day . I definitely recommend her as you advisor.

I rented a car in ATL and returned it to CLT. Filled the car up with gas prior to the return about…read more1/2 mile away from the airport at the local Mobil station next to the 7-11. I returned the car at about 5:15 pm but they have my return time at 4:57 which is impossible. They charged me a refueling fee at $10.99 per gallon for 6 gallons of gas. I complained via email (because I was on an airplane) and basically I was told that I am wrong. WHAT??? I FILLED UP THE TANK!!!!!! How dare you Avis. The car had a nail in the tire from the get go but the nail seemed to be ok and air was not escaping. The blinker didn't work and the back up camera stayed on even when going forward. The car was crap but we didn't complain or try to change it out and just dealt with it. But now you can all hear about it. It just takes one time of something like this happening to you. It's all about how things are resolved as I understand bad things happen in any compnay but Avis has not tried to make things right and for that they get a one star review. However if Avis reaches out to me to make things right I will remove this review. We'll see. reference 100554525. reservation #15856534S1,

Upon arriving the place, looked a little sketchy…read more I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100

Unfortunately, I had a very bad experience with this company. I flew into town and had a…read morereservation at 8am (having booked through the website relatively easily)- but upon arrival to pick up the rental, I had not received any pick up information, nobody was at the business to talk too, and the phone number provided in the emails no one answered even with multiple calls during business hours. Having the reservation at 8 but no one was available to get the car resulted in me not even receiving the vehicle to get to my destination. I tried calling again later in the day to get a hold of someone and still got no response, so I was disappointed with this company and left to go find other services to get to my destination.

Took almost an hour in line to get car. On what planet do we still have to stand in line to rent a…read morereserved car?

absolutely ridiculous wait. hundreds of renters for 3 employees, and 2 think that being on their…read morephones is more important than making the line move. almost 2 hrs wait.... embarrassing

Caitlyn and Ryan are amazing! I walked in on a Sunday with no reservation, in need of a car for a…read moregirls trip planned months ago, but unfortunately I had unplanned car repairs. So I made the executive decision to rent a nice mid-size SUV to 1) get us to the spa and 2) test drive smaller cars in preparation for retiring my mommy mobile. Caitlyn was running the desk and I found out she is the manager, and she took care of me so quickly and professionally, I thought I rolled into a simulation. Caitlyn ran that whole office with about 6 other ppl waiting for vehicles, insurance updates or just availability, she gave everyone attention and an update in their situation. Ryan was equally awesome and professional. He had me off in my Audi in less than 30 minutes. I will forever be loyal to this team as they know how to help customers in any situation. Thanks

BEWARE OF SCAM attempt to get you to upgrade!! Employees get paid commissions for upgrades, they…read moretry to get you to upgrade by being dishonest!! We made a reservation on the website. Right after making the reservation we got a phone call from the Enterprise location advising that the car we rented may not be available when we arrive, but they'll offer us other options upon arrival. When we arrived just 2 hours after making the reservation, they employee told us the car we had confirmed on the website wasn't available but we could pay more to upgrade to another car. When we questioned the amount of the additional charge the employee became dismissive and difficult to work with. She began whispered conversations with the other employees and treating us like we were an inconvenience because we wouldn't immediately agree to the upgraded car and extra charge. We asked if there were cars being washed and soon available that are the car size we originally rented. She said she didn't have to time to check and would get back to us. Only 2 minutes later...surprise!!!...the car size we originally rented pulled up outside and was available. The employee tried to SCAM us by saying the car we reserved wasn't available. DISHONEST scam location!!!

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

This is a late review, Iam surprised this place has such low rating reviews, I went there in late…read moreJanuary, right before storm, the cars were limited, but both gentleman at the counter were beyond helpful and helped calm my energy at a stressful time. Great customer service!

I'm not impressed…read more They had me fill out all the paperwork online ahead of time, and then when I got to the counter at the airport, I still had to wait in line for 20 minutes and answer all the same questions again. I filled the gas tank on the way to the airport a few miles before our arrival, and they charged me at $9.98/gallon for 1/3 of a gallon deficit. Usually I use a different company, but Southwest offered me Bono's points to use Budget, and the price was slightly lower than the competitor. I won't be falling for that again.