This location is 100% polar opposite of the awful AVIS location at Charlotte airport…read more As an Executive Elite; National maintains a great selection of lower mileage clean rental vehicles and of course Executives can take any vehicle that is on the Emerald Aisle. You do not have to engage with any employees (except for the checkout booth) at National when you are preferred but the couple of times I did interact with a employee in the Charlotte location it was the typical courteous response that you have at the full service National airport locations. (Now when you do have to deal with employees at the smaller National locations your mileage will vary..case in point being the rather rude employees at the Santa Ana CA location) Unfortunately, I have to rent with Avis due to corporate policy when flying into Charlotte on company business, but all my personal rentals are with National nationwide let alone Charlotte airport and am hoping our corporate travel policy changes to allow us to use National for corporate rentals in Charlotte soon.

We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

Rent at Your Own Risk!!…read more One of the worst customer service experiences I've ever had.... My partner and I reserved an Audi A5 and confirmed our reservation the morning of pickup. When we arrived at the Uptown Charlotte Enterprise, we were told someone had already rented a vehicle under his name from the Shelby location. Employees led us to believe he may have been the victim of identity theft. Instead of investigating or contacting the Shelby branch, we were repeatedly told they couldn't help us. After personally contacting the Shelby Enterprise ourselves and calling my partner's father (Sr.), we discovered Enterprise had simply confused a father and son who share the same name. A quick comparison of their driver's licenses, dates of birth, addresses, and payment information could have resolved the issue. The employee with the dark curly hair offered more attitude than assistance. Rather than investigating Enterprise's mistake, she canceled our reservation because she claimed we were "yelling" after nearly an hour of trying to understand why we had just been told my partner's identity may have been compromised and that someone else had rented a vehicle under his name. To make matters worse, the Audi A5 we reserved wasn't even at the branch. The only Audi available was a Q3. Several employees refused to identify themselves when asked and were not wearing name tags, making it impossible to know who was responsible for the way we were treated. I documented the interaction with photos and videos. We left without a rental, delayed our seven-hour trip to a family reunion, and spent hours trying to resolve an issue we were told could only be resolved by a Regional Manager. Mistakes happen. Refusing to investigate them, canceling a customer's reservation, and leaving customers to resolve the problem on their own is unacceptable. My family trusted Enterprise to provide safe and reliable transportation. Instead, we experienced unnecessary panic, emotional distress, inconvenience, and complete disappointment. This was, without question, the worst experience I have ever had with Enterprise, and one I will never forget. Rent at your own risk!!!

I had a very disappointing experience with the new manager, Amonei. My business has rented vehicles…read morefrom this Enterprise location for approximately one to two years, and we've spent well over $30,000 in rentals during that time. Under the previous managers, Craig and Jacob, I never experienced any issues. They understood my business needs, communicated professionally, and always treated me with respect. Unfortunately, that completely changed. I was treated unprofessionally and without the level of respect that a long-term, loyal customer should expect. There was no attempt to understand the situation or value the relationship we had built with Enterprise over the years. When I contacted the 1-800 customer service number to speak with a manager or someone who could address my concerns, no one followed up with me. Instead, I was repeatedly told it was a "corporate decision" and that I needed to return the vehicle. The issue involved my payment card being temporarily locked--a security feature I routinely use. This has happened several times over the past year, and whenever Enterprise called, I simply unlocked my card and the payment was processed without any problems. Craig and Jacob were familiar with this process, and it was never an issue until now. What is most disappointing is the lack of customer service. After spending more than $30,000 with this company, I expected to be treated as a valued customer, not as if my business meant nothing. Looking back, I could have purchased a vehicle for my business with the amount I've spent in rentals. I chose Enterprise because of the convenience, the reservations, and the excellent service I previously received. Sadly, that level of service is no longer there. Enterprise should carefully consider the leadership and customer service standards at this location because they have lost a loyal, long-term customer.

I rented online through Alamo, and upon arrival the Enterprise agent was able to assist me. Kiara…read morewas incredibly friendly, patient, and helpful, which made the wait time completely worth it. Thank you, Kiara, for your wonderful personality and excellent customer service. On the day I returned the vehicle, I believe the agent's name was Riley (my apologies if I got the name wrong; also a Enterprise agent) I was in a rush dropping off the rental and didn't get a chance to write it down, but she was extremely friendly and welcoming as well. It's refreshing to be helped by people who genuinely seem to love what they do. Excellent customer service from start to finish!

Logan took care of me upon returning the rental car. He greeted me with care. Heard my concern with…read morethe car and made adjustments to my based on my concern. Great customer service. Fast resolution.

I rented online through Alamo, and upon arrival the Enterprise agent was able to assist me. Kiara…read morewas incredibly friendly, patient, and helpful, which made the wait time completely worth it. Thank you, Kiara, for your wonderful personality and excellent customer service. On the day I returned the vehicle, I believe the agent's name was Riley (my apologies if I got the name wrong). I was in a rush dropping off the rental and didn't get a chance to write it down, but she was extremely friendly and welcoming as well. This is the best place to rent a car from. It's refreshing to be helped by people who genuinely seem to love what they do. Excellent customer service from start to finish!

Long wait at the counter! The vehicle was in an unsafe condition. The lights were not set to auto…read moreand I did not know. I drove at night for an hour with only running lights. Also, the oil light kept coming on. I called Alamo a Minimum of 10 times, filed a complaint and my call was never returned.

I rented a car in ATL and returned it to CLT. Filled the car up with gas prior to the return about…read more1/2 mile away from the airport at the local Mobil station next to the 7-11. I returned the car at about 5:15 pm but they have my return time at 4:57 which is impossible. They charged me a refueling fee at $10.99 per gallon for 6 gallons of gas. I complained via email (because I was on an airplane) and basically I was told that I am wrong. WHAT??? I FILLED UP THE TANK!!!!!! How dare you Avis. The car had a nail in the tire from the get go but the nail seemed to be ok and air was not escaping. The blinker didn't work and the back up camera stayed on even when going forward. The car was crap but we didn't complain or try to change it out and just dealt with it. But now you can all hear about it. It just takes one time of something like this happening to you. It's all about how things are resolved as I understand bad things happen in any compnay but Avis has not tried to make things right and for that they get a one star review. However if Avis reaches out to me to make things right I will remove this review. We'll see. reference 100554525. reservation #15856534S1,

After reserving a standard compact vehicle days in advance, I was informed upon arrival there was…read moreno compact available, and that I would be forced to pay an upgrade fee (~$50/day) despite no forewarning that my reserved car was unavailable. Not only was the lack of advanced communication unacceptable, but the inability to cover the forced upgrade is unheard of when the business is at-fault (for a Toyota Rav4 nonetheless). Owner/operator said he would cut the upgrade fee in half, and then proceeded to charge me the full rate. This clown should have his franchise license pulled.

Upon arriving the place, looked a little sketchy…read more I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100

RENTER BEWARE! First of all this car rental place advertises as "Economy Car", when in actuality it…read moreis call "MC" This location is miles off airport campus in a shack! However, they do offer a shuttle but you have to call for it. Unhelpful youth manning the desk. What was suppose to be a just under $200 rental turned into an over $600 rental. To top things off, I got a text message at approximately 8pm the night before I was scheduled to turn in the car, telling me that their office would be closed due to the holiday and to just leave the car parked close to the gate and drop the key in the lock box. To make matters even worse, I got an email that night stating I didn't turn in my car and that it was late over due. I will spare you anymore time reading about this so my recommendation is DO NOT USE THIS SHADY BUSINESS NO MATTER HOW CHEAP IT APPEARS!!!!!!!!

Visiting from another state and have rented (x3) from this location in…read more Charlotte NC.. If you looking for Professional, Exceptional, Customer Service Mr.Leonard is the guy. From the time you walk through door until you leave he's always the same good conversation and a big smile to make you feel welcome . He's very personable and he wants to make sure that you get what you need.. Always asking if this vehicle, etc.. works for you and can he help with anything else. Please go see Mr. Leonard at W T Harris location.. I know my family will alway visit his location wherever he is. on our faces Mr.Leonard My Family Thank you for your service and thoughtfulness.. Ms. Davis

Waited in line for 90 minutes to pick up a rental car. Budget is deliberately understaffing this…read morelocation to boost profits. I will never use this company again.

Completed a 4 day rental over a week ago and was pleased with the service. Could only pick up close…read moreto quitting time and they were okay with waiting after hours for me to arrive. Thankfully I was able to make it 15 min before then. I appreciate how Ethan, stayed in touch with us via email and voice mail confirming our pick up and satisfaction. The car, a Honda Accord 4 door, was clean, drove well and was fine. He had to apologize for a previous customer putting tent on all the windows! No fault of Enterprise. But who would do that on a rental???? We arrived late so not many options to switch out in our price range and style. We rode through Va, and was hoping it would not be an issue. And it wasn't. For many years now this location has been my choice for rentals. They seem to have a better selection, larger lot, cordial representatives. Hoping it stays that way. Would recommend.

I am submitting this review due to unauthorized charges, failure to honor commitments by…read moremanagement, and extremely poor customer service regarding rental agreement. My vehicle was at Caliber Collision for repairs. My auto insurance policy covered the first 30 days of my Enterprise rental. Because Caliber damaged my vehicle while it was in their care, Caliber agreed to cover the remainder of the rental period beyond those 30 days. In early June 2026, I met in person with branch managers at Enterprise. They reviewed the file and confirmed that a split-billing agreement was in place: insurance paid up to their maximum, and Caliber was responsible for the remaining balance. The branch managers acknowledged in person that I should never have been charged, confirmed that Enterprise received payment from both my insurance and Caliber, and explicitly promised that the unauthorized charges on my card would be reversed immediately. Over a month later, not only has the refund been issued, but Enterprise has charged me again for the exact same fees. Enterprise has effectively double dipped, taking full payments from insurance and Caliber while continuing to bill my personal account for funds I do not owe. To make matters worse, attempting to resolve this over the phone has been impossible. Upon calling the local branch, staff immediately place callers on hold before even offering a greeting. When you finally reach an employee Brandon and ask for a manager, you are tossed back onto hold or routed into automated prompts. I will be filing a complaint to the BBB, attorney generals office and will have my legal team reach out to Enterprise Directly.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

This is a late review, Iam surprised this place has such low rating reviews, I went there in late…read moreJanuary, right before storm, the cars were limited, but both gentleman at the counter were beyond helpful and helped calm my energy at a stressful time. Great customer service!

I'm not impressed…read more They had me fill out all the paperwork online ahead of time, and then when I got to the counter at the airport, I still had to wait in line for 20 minutes and answer all the same questions again. I filled the gas tank on the way to the airport a few miles before our arrival, and they charged me at $9.98/gallon for 1/3 of a gallon deficit. Usually I use a different company, but Southwest offered me Bono's points to use Budget, and the price was slightly lower than the competitor. I won't be falling for that again.