Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

I really don't know why the poor stars for this location…read more Maybe it's because I had a horrendous experience at the last Enterprise, and had really low expectations of them as a company, but this one was great. First, I was greeted upon arrival. Scott was wonderful, helpful, and understanding when I had accidentally reserved a car at another location. I thought this would terribly delay me, but it didn't. They luckily had one available. I returned it within 24 hours and check out was seamless. I was very disappointed when I found out they don't allow personal cars on their lot for the day if you are renting, and wish that had been somewhere on my reservation. My email receipt never got to me, but a quick 3 minute phone call with Samantha helped me procure my receipt for my expense report. She was kind and friendly and patient and even waited on the phone with me to make sure I got the email.

Rent at Your Own Risk!!…read more One of the worst customer service experiences I've ever had.... My partner and I reserved an Audi A5 and confirmed our reservation the morning of pickup. When we arrived at the Uptown Charlotte Enterprise, we were told someone had already rented a vehicle under his name from the Shelby location. Employees led us to believe he may have been the victim of identity theft. Instead of investigating or contacting the Shelby branch, we were repeatedly told they couldn't help us. After personally contacting the Shelby Enterprise ourselves and calling my partner's father (Sr.), we discovered Enterprise had simply confused a father and son who share the same name. A quick comparison of their driver's licenses, dates of birth, addresses, and payment information could have resolved the issue. The employee with the dark curly hair offered more attitude than assistance. Rather than investigating Enterprise's mistake, she canceled our reservation because she claimed we were "yelling" after nearly an hour of trying to understand why we had just been told my partner's identity may have been compromised and that someone else had rented a vehicle under his name. To make matters worse, the Audi A5 we reserved wasn't even at the branch. The only Audi available was a Q3. Several employees refused to identify themselves when asked and were not wearing name tags, making it impossible to know who was responsible for the way we were treated. I documented the interaction with photos and videos. We left without a rental, delayed our seven-hour trip to a family reunion, and spent hours trying to resolve an issue we were told could only be resolved by a Regional Manager. Mistakes happen. Refusing to investigate them, canceling a customer's reservation, and leaving customers to resolve the problem on their own is unacceptable. My family trusted Enterprise to provide safe and reliable transportation. Instead, we experienced unnecessary panic, emotional distress, inconvenience, and complete disappointment. This was, without question, the worst experience I have ever had with Enterprise, and one I will never forget. Rent at your own risk!!!

Enterprise in Monroe, NC (on Roosevelt) has been my go-to originally because of their location…read more But, they are also great to work with. Check ins and check outs are quick and easy. I would like to commend Mason, one of their counter reps, for his professionalism and kindness to work with me on my latest rental. Thank you!!

This was literally the best experience that I've ever had with an Enterprise location. In my…read moreexperience, Enterprise is normally not my first choice because of the hassle, the wait, the poor customer service, etc. This location was not at all like that. They had online check in which expedited things significantly. Then the lady who we went to get the car, Seraiah was fabulous. Her bright, happy attitude made me so happy (we'd had a horrible trip until that point). She went above and beyond to make us feel valued. It really meant so much because not only was she efficient at her job, but the extra energy and friendliness helped me calm down after the awful airport experience. Then the lady at the gate who checked out the selected car was also exceptionally friendly and easy to talk to. The lady who checked us in at drop off was also awesome. I don't know what is going on at this Enterprise for them to have such cheerful, awesome employees. I loved it. No stress, minimal wait, exceptional customer service. 5+ stars for this Enterprise.

Easy terminal access and a fresh fleet of cars…read more We had a reservation for a Sentra but the staff was nice and upgraded us. Highly recommend this location. It's easy to get to and short lines if any. You can't blame Alamo for the airports confusing signs

This Alamo lies within the Charlotte CLT Airport - no shuttle needed. RENITA was so helpful at…read moreAlamo. We booked through a 3rd party through my credit card portal. They provided a confirmation code that did not coincide and was not findable by their system. Renita was persistent and made it happen by trying different search methods. HOWEVER, beside the service Renita provided, it was not the best experience. I had thought that because it was directly at the airport that the experience would be quicker than renting from a spot outside of the airport. Boy I was wrong. There were many counters at this rental car area and the only one with a long line was Alamo. I thought, "just my luck". They seemed severely understaffed and overworked. I felt for the staff. If you have extra time you want to kill - by all means rent through Alamo@ Charlotte Airport. If you are trying to leave the airport ASAP, then I do not recommend. Unfortunately, because of my poor experience, I would be hesitant to rent from Alamo, at least this location, in the future.

I rented a car in ATL and returned it to CLT. Filled the car up with gas prior to the return about…read more1/2 mile away from the airport at the local Mobil station next to the 7-11. I returned the car at about 5:15 pm but they have my return time at 4:57 which is impossible. They charged me a refueling fee at $10.99 per gallon for 6 gallons of gas. I complained via email (because I was on an airplane) and basically I was told that I am wrong. WHAT??? I FILLED UP THE TANK!!!!!! How dare you Avis. The car had a nail in the tire from the get go but the nail seemed to be ok and air was not escaping. The blinker didn't work and the back up camera stayed on even when going forward. The car was crap but we didn't complain or try to change it out and just dealt with it. But now you can all hear about it. It just takes one time of something like this happening to you. It's all about how things are resolved as I understand bad things happen in any compnay but Avis has not tried to make things right and for that they get a one star review. However if Avis reaches out to me to make things right I will remove this review. We'll see. reference 100554525. reservation #15856534S1,

After reserving a standard compact vehicle days in advance, I was informed upon arrival there was…read moreno compact available, and that I would be forced to pay an upgrade fee (~$50/day) despite no forewarning that my reserved car was unavailable. Not only was the lack of advanced communication unacceptable, but the inability to cover the forced upgrade is unheard of when the business is at-fault (for a Toyota Rav4 nonetheless). Owner/operator said he would cut the upgrade fee in half, and then proceeded to charge me the full rate. This clown should have his franchise license pulled.

Upon arriving the place, looked a little sketchy…read more I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100

Unfortunately, I had a very bad experience with this company. I flew into town and had a…read morereservation at 8am (having booked through the website relatively easily)- but upon arrival to pick up the rental, I had not received any pick up information, nobody was at the business to talk too, and the phone number provided in the emails no one answered even with multiple calls during business hours. Having the reservation at 8 but no one was available to get the car resulted in me not even receiving the vehicle to get to my destination. I tried calling again later in the day to get a hold of someone and still got no response, so I was disappointed with this company and left to go find other services to get to my destination.

Visiting from another state and have rented (x3) from this location in…read more Charlotte NC.. If you looking for Professional, Exceptional, Customer Service Mr.Leonard is the guy. From the time you walk through door until you leave he's always the same good conversation and a big smile to make you feel welcome . He's very personable and he wants to make sure that you get what you need.. Always asking if this vehicle, etc.. works for you and can he help with anything else. Please go see Mr. Leonard at W T Harris location.. I know my family will alway visit his location wherever he is. on our faces Mr.Leonard My Family Thank you for your service and thoughtfulness.. Ms. Davis

Awful. They oversold vans during a basketball tournament. But instead of the manager helping that…read moreperson and helping those without vans - we all waited for an average of over an hour. Watched employees sits on their phone. Manager was less than not helpful.

Completed a 4 day rental over a week ago and was pleased with the service. Could only pick up close…read moreto quitting time and they were okay with waiting after hours for me to arrive. Thankfully I was able to make it 15 min before then. I appreciate how Ethan, stayed in touch with us via email and voice mail confirming our pick up and satisfaction. The car, a Honda Accord 4 door, was clean, drove well and was fine. He had to apologize for a previous customer putting tent on all the windows! No fault of Enterprise. But who would do that on a rental???? We arrived late so not many options to switch out in our price range and style. We rode through Va, and was hoping it would not be an issue. And it wasn't. For many years now this location has been my choice for rentals. They seem to have a better selection, larger lot, cordial representatives. Hoping it stays that way. Would recommend.

I am submitting this review due to unauthorized charges, failure to honor commitments by…read moremanagement, and extremely poor customer service regarding rental agreement. My vehicle was at Caliber Collision for repairs. My auto insurance policy covered the first 30 days of my Enterprise rental. Because Caliber damaged my vehicle while it was in their care, Caliber agreed to cover the remainder of the rental period beyond those 30 days. In early June 2026, I met in person with branch managers at Enterprise. They reviewed the file and confirmed that a split-billing agreement was in place: insurance paid up to their maximum, and Caliber was responsible for the remaining balance. The branch managers acknowledged in person that I should never have been charged, confirmed that Enterprise received payment from both my insurance and Caliber, and explicitly promised that the unauthorized charges on my card would be reversed immediately. Over a month later, not only has the refund been issued, but Enterprise has charged me again for the exact same fees. Enterprise has effectively double dipped, taking full payments from insurance and Caliber while continuing to bill my personal account for funds I do not owe. To make matters worse, attempting to resolve this over the phone has been impossible. Upon calling the local branch, staff immediately place callers on hold before even offering a greeting. When you finally reach an employee Brandon and ask for a manager, you are tossed back onto hold or routed into automated prompts. I will be filing a complaint to the BBB, attorney generals office and will have my legal team reach out to Enterprise Directly.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

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This is a late review, Iam surprised this place has such low rating reviews, I went there in late…read moreJanuary, right before storm, the cars were limited, but both gentleman at the counter were beyond helpful and helped calm my energy at a stressful time. Great customer service!

I'm not impressed…read more They had me fill out all the paperwork online ahead of time, and then when I got to the counter at the airport, I still had to wait in line for 20 minutes and answer all the same questions again. I filled the gas tank on the way to the airport a few miles before our arrival, and they charged me at $9.98/gallon for 1/3 of a gallon deficit. Usually I use a different company, but Southwest offered me Bono's points to use Budget, and the price was slightly lower than the competitor. I won't be falling for that again.