Upon arriving the place, looked a little sketchy. I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100 read more

RENTER BEWARE! First of all this car rental place advertises as "Economy Car", when in actuality it is call "MC" This location is miles off airport campus in a shack! However, they do offer a shuttle but you have to call for it. Unhelpful youth manning the desk. What was suppose to be a just under $200 rental turned into an over $600 rental. To top things off, I got a text message at approximately 8pm the night before I was scheduled to turn in the car, telling me that their office would be closed due to the holiday and to just leave the car parked close to the gate and drop the key in the lock box. To make matters even worse, I got an email that night stating I didn't turn in my car and that it was late over due. I will spare you anymore time reading about this so my recommendation is DO NOT USE THIS SHADY BUSINESS NO MATTER HOW CHEAP IT APPEARS!!!!!!!! read more

MEGA MC - The shack - Car Rental Near Me - Charlotte, North Carolina

Unfortunately, I had a very bad experience with this company. I flew into town and had a reservation at 8am (having booked through the website relatively easily)- but upon arrival to pick up the rental, I had not received any pick up information, nobody was at the business to talk too, and the phone number provided in the emails no one answered even with multiple calls during business hours. Having the reservation at 8 but no one was available to get the car resulted in me not even receiving the vehicle to get to my destination. I tried calling again later in the day to get a hold of someone and still got no response, so I was disappointed with this company and left to go find other services to get to my destination. read more

Be forewarned when renting based solely on price. Rates here are attractive but...at the counter the training is to upsell you on anything; like their insurance versus your own or my favorite 'surprise fee,' the additional driver. When asked if I wanted to add my partner I asked if we might want to so there was agreement. 'Why not!!' But what was never mentioned was the upcharge of $13per day for another driver. You would think that anytime an added service is discussed any associated fee would be disclosed. But noooooo!! Even funnier is having called later that first day to question the charge and being told a note would be put on the contract and would be dealt with on return. Want to know the correct translation for 'dealt with?' The counter agent handed me a business card and said it's done via email. Hmmm, they could've handled that when I called, so there appears to be a disconnect on process. The net/net is this feels like a very budget operation that needs to make money on selling extras. Never again!!! read more

Absolutely terrible service! DO NOT RENT FROM THIS COMPANY! Front Desk attendant was 15 minutes late to open the office so I could get my rental. First car they brought out had bald front tires. Second car they brought out had front end damage! Terrible customer service and even worse management. read more

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Unacceptable Experience at the Front Desk I had a very disappointing experience with the front desk staff. It felt like there was an attempt to upsell unnecessary services, pressuring me to pay significantly more than expected. I travel frequently--about twice a month--and regularly rent cars, and this has been one of the worst experiences I've encountered. Despite having full, high-level coverage through Allstate, I was told I still needed to purchase additional insurance. This insistence felt unreasonable and unprofessional. read more

They will not return calls and phone automatically goes to voicemail. I made reservations then tried calling to cancel after tead8bad reviews but to date I have not received a return call so I better not get charged. read more

If I could give negative stars, that's what I would do. Worst experience ever. Got to the airport. Had to call three times to get the shuttle to come pick me up because I kept getting up answering machine. The shuttle finally came and as we are getting ready to leave the airport, I get a message that my car reservation has been canceled because they overbooked and they have no cars. I showed the driver he goes yeah we're out of cars. I said why are we driving to the spot then? He goes. I'm just doing my job. So the car was canceled as I was going to pick it up, and then they told me I had to call booking.com to get a refund because they don't do refunds. Don't use them. When I spoke to people they report they said this has been happening a lot with this company. So apparently mega MC took over economy. So economy rental is not what it should be. Don't book with them!! read more

Very misleading company, typical bait and switch... they will end up costing you more than a traditional car rental... I DO NOT recommend it at all... read more

STAY AWAY!!!!! Despite a decent advertised rental fee of $200ish, the upselling of the insurance turned it into a nearly $500 experience. Nowhere in the NINE page rental agreement emailed to me did it mention that they only dealt with insurance companies with less than a $1000 deductible - mine was $2000 (again, didn't know because it wasn't in the rental). The young fellow and girl at the counter were ZERO help - "Sorry - you can email Darren". I should've known something was about to go sideways, as every single person in line ahead of me was also having insurance problems with the front desk. Submitted a dispute with my. VISA company, and surprise, surprise - "The vendor finds nothing wrong with the fee charged" so no refund of the nearly $300 extra dollars I spent on this joke of a scammer rental car company. Go to a name brand car rental company and you'll most likely come out ahead in terms of dollars spent. Terrible way to start my vacation - thanks. read more

This company is awful and scamming customers. My flight was delayed and upon arrival and calling the shuttle, I received a text saying my reservation was canceled. I called 15+ times of every number I could find and there was no answer. I arrived at the building and the front desk was no help. They would not supply me with a phone number. He claimed that the managers do not have accessible phone numbers. Awful experience, never book with this company. read more

Country and Unprofessional. We waited over 2 hour for the shuttle. End up taking an Uber to the location. Upon arrival we wasn't even greeted by the 2 children that they had running the front desk. Told them how we were waiting for the shuttle for over 2 hours. No one apologize for the inconvenience .they didn't even tell us that there wasn't any cars available til we asked. Just sitting there with a dumbfounded look on their face. lol this experience was underwhelming. Literally ruined my trip. DO NOT BOOK WITH THEM! read more

MEGA MC - Car Rental Near Me - Charlotte, North Carolina

HORRIBLE! DO NOT USE!! Hidden fees weren't even the worst of it. The most rude, unprofessional and downright disrespectful behavior by a front desk employee I've ever experienced in all of my years of travel. Threatening me when I question a charge that we were NEVER told about and told the extra, hidden charge is standard operation.Now I know why I didn't get a receipt emailed to me as we left the office-and as she promised. The young lady in the office needs to be severely schooled on customer service. I have never seen anything like this behavior by an employee in all my years of travel. God bless the shuttle driver. He was our ONLY positive encounter with this company. read more

They are bait and switch, unethical company. DO NOT RENT FROM THIS PLACE unless you want to be overcharged and forcibly upsold by threats. Also, the cars are at least 3-5 years old. They are off the airport so if you decide not to accept their scam rates, you are stuck as they will not take you back to the airport and threaten to charge you a cancellation fee. These people are horrible human beings. read more

Worst rental car ever. They charge more than the reservation says. I had to wait 2 hr to get the wrong car, don't have a shuttle to take you to airport if the office is close I had to pay for Uber and worst they charge me a deep cleaning fee without any notice or the car being dirty. They also charge upgrade fee without any reason. Please be on the look out for these company is a fraud read more

MEGA MC - Car Rental Near Me - Charlotte, North Carolina

Came from California having full coverage car insurance. Only to be told that I must purchase their overpriced coverage because ours did not meet the coverage limits in North Carolina. What a joke! California limits are much higher then North Carolina requirements. The rental i pre paid for ended up costing me an additional $518.00 (deposit + $150.00 insurance). Worse part is a Mid Eastern gentleman came to pick up his rental. He has his confirmation number and full receipt. The lady at the counter told him that Booking.com didn't provide his contact info so his reservation was canceled. I understand things can happen, however, she was extremely rude to the poor guy, wouldn't help him during his time of stress and treated him very poorly. I had my teenage and adult children with me, my daughter and my husband who were all shocked by this ladies behavior. Needless to say he called Booking.com and confirmed his reservation was valid but the lady said very aggressively 'i will not talk to them on the phone'! She did not help resolve his issue and had him sent back to the airport with no rental. I've never in all my years seen such poor customer service. I felt she was racist because she did not talk to us Caucasian customs in this tone, nor the second Caucasian customer who also had an issue due to Booking.com. I do understand that technical issues occur and she was probably overwhelmed with all the customers having similar problems but it is NO WAY to treat a customer who is clearly on vacation or work trip trying to rent a vehicle for their travels. Her telling him he is unable to rent a car and him feeling helpless should of been her clue to try and resolve the problem not cause a worse problem. Unexceptable! I will NEVER rent from this company again due to the behavior of one horrible employee. Customer Service is the first impression to customers so do better!! If I could give negative stars I would. They are not even worth 1 star. Not to mention they are not Economy Rent A Car, they are Mega MC whatever that is. read more

I travel often and was quite surprised that this type of company is used by Expedia. Although their name with Expedia is Economy Car Rental. This company falsely advertises that their cars and desk are at the Charlotte Airport. They are NOT. They are offsite and you must call to request a shuttle. They are also called Mega MC car rental. Nobody answers the phone when you call so you have to leave a message. I was unsure whether or not it was received. The shuttle arrived 45 minutes after I phoned. When you arrive on site, it is just a rundown white brick building, and I seriously asked the desk agent if this was a legit car rental place. He said it was and I asked why they advertise as Economy Car Rental but they are also called Mega MC? He said Economy Car Rental is their national brand, but Mega MC is their local company name. When I showed him the confirmation page that says their desk and cars are located at the airport and asked him why they advertise this if it is not true, he blamed it on Expedia and said they can't be responsible for what a third-party does. Where I got really nervous was when he asked me to login to a third-party website and give them my username and password to access my car insurance. I showed him my car insurance card, but he said that isn't good enough. They actually need to review my entire policy. He pointed to a paper that was taped to their front desk. It shows the exact coverage you must have in order to rent from them. This was not on the confirmation page either, so I said a prayer and entered the information. He assured me that they don't do anything with the information except check my coverage. Then he took my drivers license and credit card. Most car rental companies hold a deposit, but theirs is higher than usual at $300. It was refunded when the car was returned, but I was sweating! Then he let me know that there was a mileage restriction of 200 miles per day. Again, not advertised anywhere when I booked with them. Most car rental companies nowadays have unlimited mileage. he asked me if I would like to pay for the toll pass. I said how would I know if I needed it, I am not from the area? He told me that if I go through a toll booth, I would have to pay them the toll, plus a five dollar fee. The cost for the toll pass was 6.95 per day. At this point, my gut instinct was telling me not to rent from them, but I was already two hours into the trip and would have had to go back to the airport and try to book with another company. So I took the leap of faith. I got a Toyota Corolla, and the car ran great. Just to be on the safe side I took pictures of the entire exterior, the mileage, and the gas tank. We ended up returning a day early for an unrelated reason, and returning the car was smooth. I asked for a copy of the return paper that showed everything was undamaged and even went inside and asked for a print out of the receipt. Fast forward two days later, and I get an email of a receipt that is five dollars higher. I have called them twice and left messages to call me back so I can ask about this, but I am not surprised they haven't. At this point, I am just glad to be done with them. I still hope and pray that my personal information is safe. I highly recommend that you do not rent from this company. read more

This should not be listed as an airport car rental: was way outside the airport and you have to phone ahead to book a bus to take you there. And they don't answer the phone. Expedia should NOT list this as an airport car rental, extremely misleading and inconvenient read more

wont ever advise renting from this company canceled my reservation 4 hours before im set to arrive in saying due to overbooking read more

I had some family coming into town for a get together and needed a larger vehicle to get around during their stay. It was super easy to make a reservation online. It was actually surprising/refreshing to not have to be dropped off at the airport to pick up a rental since this a smaller company, but they do provide shuttles to the airport - you just have to coordinate your flight arrival and pre-arrange pickup ahead of time. I know the convenience of walking to the new parking structure with all the rental places is not there, but I still remember a time where the rental companies used to be a shuttle ride away... now we have the new Terminal A. Anyways, back to Mega MC. It actually worked out for me because I ended up not having to coordinate/lyft over to the location. I just walked. When I arrived, I did have some trouble locating the office (there's a particularly confusing arrow on the side of the building), but I ended up calling the office and Brianna stuck her head out of the door and waved me in. I had a small balance on my reservation (for taxes or some adjustment) but I used the same payment to make the reservation. Brianna pulled the van around and told me about some trouble areas that they've already noted (scuffs on the right rear bumper and some weird substance that ended up on the passenger rear seatbelt- my guess was kids, but what can you do). My biggest flub during the rental period was that I had written down the wrong day of return. So when it came time to return, Brianna called me to ask where the van was. I was so embarrassed, but she said it happens all the time. Overall, my first rental experience with Mega MC was great and I would rent with them again in a heartbeat. Its a smaller outfit so don't expect all the overhead like the other rental companies. Mega MC is lean, but they provide great service and rates. read more

Felt like a scam. Insurance I paid for through booking.com conveniently doesn't translate to their system. The QR code to link your personal insurance was not working for me or any of the other renters waiting in the office. Therefor, I was forced to either wait on the phone with aaa and have my insurance faxed over, or pay for their insurance. The cost of their insurance nearly doubled my rental cost. Would not recommended. You won't save money, use a well known reputable rental company. read more

I rated them 1 star, because there were not option for ZERO stars. I was left without a car at the last minute. I made a reservation 3 days prior to pick up for a van for 8 passengers for an airport p/u (work related). I went to pick such van up, and they told me they didn't have it. They offered me a 6 passenger one... how can I pick up 7 executives in a 6 passenger van? I was FUMING!!! I was told that at that point they hadn't receive the van (which it was supposed to be there 2 days prior to this happening). There were 2 solutions to this: 1- the day before, they should have called the other customer and tell them that van was already rented and they need it right away, or 2- Call me and tell me they didn't have it. It was a DISASTER and HIGHLY UNPROFESSIONAL. Give yourself a favor, and avoid the potential headache... go somewhere else. read more

Not a good place to rent at all. First off, they use the name of Economy Rent-A-Car and that is misleading. I gave them my credit card ad they said they would put a 5-7-day, $350.00 security hold which I am still waiting for. Ridiculous issue in having to provide my entire auto insurance information including going online for them to get a copy of my policy. Almost an hour wait at the airport to be picked up. It was an extremely lengthy and tedious process that won't happen again to me. I'll stick with the major car companies that take 5 minutes in and out. Consumers Beware. read more

This place is horrible. The service is bad, the agent is rude and disrespectful, the cars are not well kept. I would not recommend ever coming to rent from this company. Clearly the young lady who works in the office does not care about providing good customer service, nor does she have any regard for what it means to be professional. read more

DO NOT RENT. This company lacks good and ethical business practices. My father booked a rental almost a month ago, and one hour before we are scheduled to pick it up, they messaged him a cancelation notice saying it was due to weather condition. It's almost 80° and sunny. When my father called to inquire. They repeatedly hung up on him. So I called from my phone pretending to be a new company. They told me they were sold out. So I asked why not be up front and say you sold and did not honor our reservation instead of lying about weather conditions. All they can say is yes, we did, but there's no more cars. When asked to speak to a manager. They weren't there. We were left stranded without a rental. Don't trust companies like this. They are scammers. read more

Renting from Mega MC was a breeze! The car was spotless, the process was quick, and the staff was incredibly friendly. Definitely my go-to rental company in Charlotte! read more

This is the worst experience that I have ever had with renting a vehicle. Mega MC charged me a late fee and I was not late with returning my vehicle. I was told by the representative at the Charlotte location that I would receive a refund for the late charge and a revised invoice three days ago and I still do not have it. I have left several phone messages with their answering service and sent an email to the customer service account. Each time I call I am told the person that I need to speak with is unavailable (6 times). I would like to receive my refund and be done with this situation. read more

Looking for recommendations on how to file a lawsuit against Economy/ mega mc car rental in Charlotte North Carolina. I had a flight yesterday from Las Vegas to Charlotte. I landed at 3:41 pm and had a reservation to pickup up a vehicle, that I prepaid for, at 4:30pm. I followed the instructions to get the shuttle to their location. A minute later I get a call back saying my reservation was cancelled due to overbooking. I clearly was upset, and asked to speak to a manager. When this guy got on the phone he was completely rude and unprofessional. When I asked what im supposed to do his response was, "well, im not going to give you my personal car", and hung up on me. I called back multiple times and no answer. Called Priceline, which is the 3rd party I booked through, and as helpful as they were trying to be, I still couldn't get my refund because Economy rent a car wouldn't answer for them. Called the corporate office that has a automated system which just hangs up on you. At this point I had been sitting in the airport stranded for a few hours. I came on this limited trip to visit my Dad for his 60th birthday and needed to drive two hours to surprise him, which I finally had to call him and ruin because I was stuck and couldn't afford any of the other car rental places. read more

This company is one of the best I've ever dealt with. I rented a car for a week, and the whole process was as comfortable as possible. I especially liked the fact that the car already had additional equipment, such as a GPS navigator, which made the trip much easier. read more

DO NOT use this rental car company. Deposit is $500 , okay cool , they claim once you return car the correct way , you receive the deposit back within 2-3 business days. MARCH 24th the car was returned, we gave it until Thursday MARCH 28th. Deposit WAS NOT returned and still as of today APRIL 9th , NOT returned. We reached out to them that Thursday, they claimed the deposit was released. After speaking with customer service representative, that deposit had not been released. I have called the company multiple times , they have my number blocked. Gave me a customer service representatives number to text, I am blocked there as well. I have called from unknown numbers , they still do not pick up. So if you're okay with being out of $500 then by all means book them. read more

Mega MC car rental agency seems fairly new, brightly colored, easily distinguished for pickup by their bus. All those we interacted with were great! Kamilla to the woman who checked us in!! She was awesome! read more

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Very unprofessional, give wrong information, and charges are not what they say. Save your self the trouble.

Canceled my reservation without any notice or communication! I Found out my reservation was canceled after calling for the shuttle (the shuttle will be there in 10-15 minutes) when they called me back to inform me that they canceled my reservation.. So I was stuck at the airport on a holiday weekend to scramble to find a rental. No other options given.. Just "your rental has been canceled" read more

Worst experience ever. I rented the car through Expedia. When I got there, they wanted me to pay 35 per day for their insurance even though I have my own. They did not take Expedia insurance. When I told them I had my own, they asked for the declaration page even though I had the card with me. Then they wanted a $500 deposit. I had the car for 2 days. When I dropped the car off at 7 am the office was closed. They charged 174 for a hole that I supposedly put in the back seat. That is a bold face lie. I never used the back seat. I drove the car to work and back home. I put gas in the car that morning, dropped it off, called an Uber and went to work. I wasn't there when the car was inspected. I don't know what happened to the car but I know I didn't do it. Please do not use the company!! read more

Difficult to find where to be picked up by shuttle, really run down building, no return shuttle back to airport at 6 AM (had to Uber), and car was GIVEN to us dirty (they said their pressure washer froze, but the temperatures were not that cold that day or the previous day) and then charged us $150 for cleaning fee because the car had "salt" on the outside. Ridiculous. I've rented dozens of cars and have never been told we should have WASHED it BEFORE we returned it (never mind they GAVE IT TO US UNWASHED). read more

Stay far far away. Made a reservation in February. Received confirmation of said reservation. Payment was taken from my card. Upon arrival they claimed "our old website didn't work, so we don't have the money or your reservation". They wanted us to dispute the charge with the credit card company despite the charge and email coming from them. They weren't able to explain anything. They then said the rate we were given, if we wanted a new car couldn't and wouldn't be possible to give. The woman at the front desk was rude, unhelpful and incapable of properly explaining the most basic of concepts. Walking would be better than dealing with this company. read more

I found this company online and decided to give them a try do you the hours of operation. I rented a mid size car for about 63 dollars a day to include out of state deposit, which is about $350. No problem. Tapped for payment and transaction complete. After, speaking to the customer in front of me, having side bar conversation her stating "there were a lot of hidden fees". Nonetheless, I still completed the transaction. Somehow, they needed to charge me an additional 10 dollars for the vehicle size, no problem. Upon charging $10 they charged me an entire deposit $350 plus $10, which I didn't know until after leaving. I thought they would only be charging me $10 because that is what he stated. They stay open late so I gave them a call after noticing the double charge on my account. The gentlemen's stated "he see the transaction and will be refunded right away". Nothing pending in my account. Next day, spoke to a young lady let her know at this point they have about $800 dollars for a 1day rental. Explained everything and she stated "someone would be reaching out to me the next day". I asked for an extension. Still no refund. Today is the next day. Went out to car about 7am, to take kids to school. Last day of school and they are super excited and the car won't start. I look at my text messages and there is a message to leave the key in the glove box to avoid additional fees. I immediately give them a call. Now you have overcharged me, not returned my money and shut the car down, after requesting an extension. Still have not heard from a manager and when I called the customer service manager hung up on me. This experience is beyond any I've ever experienced with a rental car company. THEY KEEP GIVING ME THE RUN AROUND WITH NO SOLUTION. I WILL BE BACK WITH AN UPDATE... hopefully today 6/6/24 read more

They wont pick up the phone, and i have. been waiting for my deposit for over a month now.

The cars are fine, a bit difficult to find as it's not on site at CLT. Beware of hidden charges. They don't show you anything you can read at pick-up; you sign electronically several times so you don't really know what you're signing. You are taking the agent's word for it (and I won't again). The price charged me was not what Travelocity told me I would pay upon arrival and I could not get them to refund the difference. I had to stop payment through my CC company. read more

This company is a scam. They have a lot of hidden fees to the tune of $500+ They are out to steal your money!! The employees of the company are rude and do not possess any customer service. read more