Ryan and OD were amazing! I had previously spent 2 hours dealing with a different rental company,…read morecanceled and called Enterprise I was in and out within 30 mins with a great vehicle! They were delightful from pickup to showing me the vehicle. Truly genuine happy employees making their clients experience great! Highly recommend!

Overall, good Enterprise location. Can be a bit busy. Best to just reserve online. I also needed a…read morefew rentals due to insurance claims and they were able to pick me up from mechanic locations back to Enterprise for a rental. Just be aware - there is NO DROP BOX. There are signs on the building saying there is, but there is NOT!! We dropped our car off the day before it's return on a Sunday (when the location is closed). Searched around the building for 20 mins and couldn't find a box. The next day, we called and let them know we LEFT the car on site, but took the keys (thankfully we were still nearby the next day). Once inside, I was told there isn't a dropbox and they've been trying to get the signs removed. You can not leave the Keys inside the car either because they don't have extra copies Just Please Be Aware of This. Only drop the car off when the location is OPEN!

Never have had an issue that Providence wasn't able to assist with. Wonderful customer service!…read moreBaba & Juanita are dutiful and attentive. I've rented multiple (4) times from Providence and just waiting to buy the right one from them. Know that this isn't like the big time rental companies, but their cars are clean and have gotten me to the mountains of West Virginia and the coast of Virginia without letting me down. **Pro Tip: If you don't have a credit card and can't rent from the majors, Providence (to the best of my belief) does cash rentals!

do not rent with this company!!!! they gave us a dirty car with all the lights on on the dash!…read morethere was no gas in the car upon pickup, the check engine light was on, the airbags didnt work, the car was old and run down! we only had the car for 4 hours before it broke down!!!! we got pulled over in the car and the officer said the registration was suspended and the tags were supposed to be taken! the car had no insurance on it for over 6 months!!!

I have rented vehicles from Enterprise for years, regularly and consistently, for business travel…read moreacross the country. Because of that, this experience was especially surprising and deeply disappointing. I am very familiar with how Enterprise typically operates and this location fell far below that standard. The only difference this time was that the rental was through insurance, and I was treated accordingly. I rented a vehicle from this location on Friday through my insurance company. I called ahead to let them know I would be arriving later than originally planned and was given a confirmed pickup time of 1:30 PM. I arrived at 1:19 PM, within that window, and was told my reserved vehicle had already been given to someone else. I was then told I had been called about this, which was untrue. No call was made. Rather than being offered a comparable replacement to my insured vehicle--a 2018 Chevy Equinox I was only offered two options: an electric vehicle or a Honda Civic. Neither is equivalent to the SUV my insurance was paying for. This was despite there being other comparable vehicles visibly available on the lot. The electric vehicle I was handed smelled strongly of smoke and was poorly cleaned. I was told it had only 30 miles of charge and would require eight hours to recharge, yet no instructions were provided. Once driving, it became immediately clear that the remaining charge equated to about 27 minutes of drive time, which was not enough to reach my mechanic and return home. The vehicle would have stalled somewhere on the road, leaving me stranded with no knowledge of how to recharge it. This created a serious safety issue, as I am responsible for transporting my son, sister, and mother. Being sent off in an undercharged electric vehicle with no guidance was not just inconvenient it was dangerous. When I returned the vehicle immediately upon realizing this, I was then offered a Honda Civic, again not equivalent. No apology was offered for the misinformation, the lack of preparation, or the fact that I watched an equivalent vehicle being rented to someone else during this interaction. No solutions were provided. I canceled the insurance rental at this location. However, the branch failed to properly close out the rental. Had I not personally contacted my insurance adjuster twice to create a documented timestamp, it would have appeared as though I had rented a vehicle when I did not. As a long-time Enterprise customer who rents frequently for business, this experience was shocking. I will never return to this location, and I strongly recommend that anyone renting under insurance avoid this branch entirely.

My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely…read moredisappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days--something I was instructed to request when making the reservation--he stated that he would need to cancel and rebook my reservation because it was "booked online." I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they "don't do that," which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions--assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement.

If there is a negative stars , I will give them negative stars, their cars are dirty and old, I…read morereally need a car that day and I decided to rent one, they gave an unsafe car , hazard light are blinking , I called them that there's something wrong with it, they said it is okay they know that something wrong with the sensor , I told her that the steering wheel is hard to turn and she agreed for me to go back to get a better car, I did go back but she's giving me an old and very dirty car, I told her that if she can't give me a safe and clean car then I will just cancel, she kind of refuse and said she has to call the supervisor , good thing that they did give me the refund within 24 hrs, I almost call the police because they are operating a bad business , pls don't go to this place

From the owner: Rent a car for 6 days , Get one day free& pay cash or credit card.read more

Rude and unprofessional. My company has been dealing with them for awhile. I work in the customer…read moreservice industry, and whenever they call, I cringe at their lack of customer service skills. Get new staff.

If there's one thing Enterprise on Georgia Ave got right, it was the customer service. 100%…read more I was already stressed dealing with my car being in the shop, so I wasn't exactly in the most talkative mood. Winston, the employee who picked me up from the mechanic, was doing the most--asking a million questions and trying to keep the conversation going. I know he genuinely meant well and was just providing great customer service, but I was mentally somewhere else. Even though I was a little cold, he never took it personally. He kept checking in on me during the wait for my rental and was a complete gentleman the entire time. I ended up with a really nice electric/gas hybrid as my loaner, and I honestly had zero complaints. The return process was just as easy, and they even gave me a ride back to the body shop to pick up my car (a week later). From start to finish, the customer service was top-tier, and I definitely appreciated how smoothly they handled everything during an already stressful situation.

This location is conveniently located a quick walk from the Silver Spring metro and often has rates…read moresignificantly lower than Washington DC locations. The staff were courteous and helpful. That being said, inventory was limited and may not be managed effectively. I booked a specific type of vehicle for a very specific need. 2 hours before pickup, I was informed that my vehicle was not available and was given options that did not meet my needs. I had to call the local branch and had to call multiple times before being connected. Again, I was given options that did not meet my needs. Given the late notice and now 30 minutes from pickup without the issue being resolved, I was left with limited options. Nothing really could have made it right - I ordered a specific car, for a specific time and occasion, well ahead of time and this location did not deliver. I had to share what could make it better, and the branch accommodated as best they could. The staff were professional and worked through my frustration and disappointment constructively. However, I'm leaving the experience skeptical of this branch and Enterprise in general and my next booking will be with a different company.

The lobby good use a refresh but I am here for the cars. They arrive clean, and ready to go. I am…read moreusually in and out in less than 10 minutes (which is why I prefer this location). Staff tends to be polite and focused on meeting the customers' need. From what I've seen , theyvemanaged to build pretty good relationships with their customers.

Amazing Service. Mike and Shawn are the best. They will take care of you when no one else will …read more trust me.