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    Enterprise Rent-A-Car

    3.2 (45 reviews)
    Closed • 7:30 am - 6:00 pm
    Updated 1 week ago

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    7 months ago

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    8 months ago

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    2 years ago

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    2 years ago

    Great service from Justin! Staff is very helpful and friendly. Various amount of cars available

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    5 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    6 years ago

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    8 years ago

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    10 years ago

    First time renting at this location. Great experience with personal staff. Thumbs up!

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    5 years ago

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    5 years ago

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    9 years ago

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    11 years ago

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    8 years ago

    The service here was exceptional!! The young woman who helped me was so kind. Very speedy service!!

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    11 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    12 years ago

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    7 years ago

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    9 years ago

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    13 years ago

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    13 years ago

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    12 years ago

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    11 years ago

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    15 years ago

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    12 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    “The young man that took care of me was Isaac, got to say he did an awesome Job!”

    Mentioned in 2 reviews

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    Hertz Rent A Car

    Hertz Rent A Car

    1.8(111 reviews)
    2.4 mi•NoMa

    I am extremely disappointed with my recent experience at the Hertz location inside Union Station in…read moreWashington, DC. I arrived 15 minutes before my 2:00 p.m. reservation only to be told there were no vehicles available and that I was fifth on a waiting list. This begs the question: what is the purpose of a reservation if a vehicle is not available at the reserved time? After waiting about 15 minutes, I asked if someone could help locate another Hertz location with available vehicles. I was told to do that myself. I was also unable to reach a live representative through the Hertz customer service line. I later asked how many customers ahead of me were waiting specifically for an SUV, the vehicle I had reserved, and was told I was next in line. Great! About 10 to 15 minutes later, an SUV was returned. When I simply asked if it was mine, the representative raised her voice and told me to "just wait" and let them "figure everything out." Moments later, another customer requested an SUV and was immediately given one. When I reminded the representative that I had been told I was next, she yelled that the other customer had paid an additional $50. At no point was I offered the same option or informed that an upgrade fee would make another vehicle suddenly available. I asked to speak with the supervisor after waiting nearly an hour. Rather than listening to my concerns, he became argumentative and dismissive. When I said I did not need to hear a defensive explanation, he replied, "Well, you're going to," and then with a tantrum told his employees, "She doesn't want to listen to me, so I won't listen to her." Wow. As a frequent Hertz customer and Gold Plus Rewards President's Circle member, I expected better. Even another customer was told that his Gold status "meant nothing" because there were no vehicles. A simple text or call advising customers of the vehicle shortage could have allowed us to make alternate arrangements. Instead, customers were left waiting without communication and treated discourteously when asking reasonable questions. Vehicle shortages happen. Disrespectful customer service should not. The lack of communication, inconsistent handling of available vehicles, and unprofessional conduct by both the representative and supervisor made this one of the worst rental experiences I have had. I will not rent from the Union Station location again as long as this level of management and customer service remains in place.

    gas tank was half full there was used floss picks everywhere and the car wreaked so badly of cigs…read more I dropped off days ago and it still hasn't closed out my service. avoid if you can

    Photos
    Hertz Rent A Car - Right next to the hertz counter.....

    Right next to the hertz counter.....

    Hertz Rent A Car - This the Chrysler Pacifica we rented.

    This the Chrysler Pacifica we rented.

    Hertz Rent A Car - Long line is the normal at hertz

    See all

    Long line is the normal at hertz

    Enterprise Rent-A-Car - carrental - Updated September 2026

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