I would like to take a moment to recognize and sincerely thank Ms. Tonya (ID #E14DJZ) from the Uncovered Unit at Enterprise. Today, I was transferred at least 12 times while trying to get assistance. Unfortunately, out of the first 11 representatives I spoke with, many were unhelpful and lacked the level of customer service I desperately needed. By the time I reached Ms. Tonya, I was frustrated and exhausted. However, Ms. Tonya completely changed my experience. She went above and beyond to make sure my issue was resolved. She took the time to listen, showed genuine compassion, and worked diligently to get me the confirmation I needed and ensure that I was removed from the list. She did not rush me off the phone or treat me like just another caller. Instead, she treated me with kindness, professionalism, and respect. In a world where excellent customer service can sometimes be hard to find, Ms. Tonya truly stands out. Her dedication, patience, and willingness to help are a reflection of the highest standard of service. Because of her, what started as a very frustrating experience ended with relief and gratitude. Ms. Tonya, thank you from the bottom of my heart. I am incredibly grateful for everything you did for me today. I pray that God continues to bless you, your family, and your career. You are beyond amazing, and Enterprise is fortunate to have someone like you representing their company. Please make sure this recognition reaches the appropriate leadership team because exceptional employees like Ms. Tonya deserve to be celebrated. With sincere appreciation, Ashley read more

We recently rented a vehicle from Enterprise Rent-A-Car at Ronald Reagan Washington National Airport and had a disappointing experience with one of the representatives, Gustavon. During the rental process, Gustavon was very persistent in trying to upsell additional insurance coverage at an extra cost of $30 per day. We clearly explained multiple times that we already have full coverage through our GEICO policy, but the pressure continued. What stood out most was the tone and approach -- it felt less like a recommendation and more like pressure. When handing us the rental agreement, he also made a point to highlight the items we had declined, which felt unnecessary and added to the discomfort. At one point, it also seemed like our out-of-state driver's licenses (South Dakota) were being used as a reason to push the extra coverage more aggressively, which didn't sit right with us. We understand that offering additional coverage is part of the process, but there is a clear line between informing customers and continuing to push after a decision has been made. Unfortunately, this experience crossed that line for us. We hope management takes this feedback seriously and reinforces a more respectful, customer-focused approach moving forward. read more

I reserved an SUV in a specific class months in advance. While I understand you may not receive the exact vehicle you reserve, Enterprise did not have any vehicle available in the class I reserved. I was offered a sedan, which did not meet my travel needs. After being mocked by customer service representatives, I was told I could rent an SUV two classes higher, but only if I paid more. Because Enterprise had already wasted significant time during pickup and I needed the vehicle for a time-sensitive travel commitment, I reluctantly paid the higher rate out of necessity because it was either do that or have no car. This was a failure of Enterprise's reservation system, not mine. If a company cannot honor reservations, it should provide the next available upgrade at no additional cost. Instead, I paid a premium price for non-premium service. After the trip, I contacted customer service escalation and received no response at all. Enterprise does not stand behind its reservations or its customers. I would strongly discourage others from renting from Enterprise in general but especially this location. Every other rental car vendor is available at this airport, so I recommend checking out Hertz, Avis, Budget, etc. read more

Pros: plenty of cars to pick from. Enterprise was closed, and the guy said my husband could pick from any car he wanted. The car was new, had apple car play, and clean. Cons: I need to include this in my review and as a tip for this location. This location closes at 11:45. My husband's flight was delayed and when he got here, the location was closed. He was very worried. What we didn't know was that this enterprise is the same company as national Rent-A-Car. And national will take over your rental agreement. Once enterprise is closed. So if you get here and the desk is closed, just go to national Rent-A-Car. They will take care of you. read more

Our family had absolutely zero issues renting a car at Enterprise -- they were clear-cut, quick, and friendly (a trifecta that has been difficult to find at other car rental services we've used). After having horrific experiences with other car rental services, Enterprise was refreshing and impressive--shout-out to all their staff! We'll definitely be returning. read more

It has been nearly two decades since I rented a vehicle. I have to say that things are much easier to do so then way back then. I reserved a vehicle well in advance for a work event we had coming up and just had to go through the motions of picking it up. The pick up spot is a ways from where you may park or arrive at the airport from if you are coming Metro. Once you make it through the maze to get here, all you have to do is go to the check in counter. Or you can do this online and make it easier. The signage for this area is a bit weird. I followed them to here and then noticed a sign that said if you already finished your registration online you can head to a different area. I was confused, and I did not look like the only one. I made my way to the designated area where you pick up your vehicle and started to walk over to the attendant. When I approached, I showed them my phone and he told me that I had my choice of vehicle. I thought that was odd that I could choose my vehicle, but whatever, it was going to be mine for a day. Got into the vehicle and then had to make my way out of the garage. I had to wait to exit and there was no communication at this part. As I had said, I did all my stuff online right down to the check in. But when I got to the exit gate booth I was stopped and almost charged again. I had to remind them it was already in the system and I was cleared to go. Bringing it back was a complete breeze. I just did what I needed to do online before dropping my vehicle back off and then I was pulling into the garage. Pulled up to the drop off area, made sure to let them know I was there, and I was out. Simple. read more

Awful experience at Enterprise Rental Car at the Reagan (DCA) airport. If I could give them negative stars, I would do so. Similar to Paul D comments, my husband and I reserved a premium SUV several weeks in advance. When we arrived at the counter we were told they were out of premium SUVs and so were their sister companies (National and Alamo). When we questioned why they didn't inform us at the time of booking or some time earlier, the agent had no response. We asked for a manager and both the onsite manager and the person claiming to be the area manager were rude, disrespectful and lacked the professionalism that one would expect from leadership. The area manager was combative and exhibited a poor attitude. The managers on site fell short of resolving our concerns and their attitude towards the matter left me with a very negative impression Enterprise and National Rental Car brand. I will never rent a car from Enterprise again. I left Enterprise and rented an BMW X6 from SIXT without a reservation and without the attitude. SIXT rental is on the first floor of the rental car hub. Go SIXT!! read more

Generally use Enterprise, staff is friendly and usually helpful. Recently used rental from Enterprise from Wahington Reagan Airport location. It would have been helpful if someone had pointed out some controls on the Nissan Rogue, my own vehilce a little different, but I figured them out.l; On returning car, Alex, a want-to-help kind of guy was all smiles and upbeat. Made the dreary trip feel better. read more

Very happy with the rental experience at DCA. Enterprise had everything ready and was on my way in just a few minutes. Only regret was not upgrading to one of the exotic sports cars available. My wife did not regret this! read more

Reagan Intl Airport. We didn't have a reservation. The desk agent quickly got us set up in the class of car we wanted and then walked us to the garage where he handed us off to the next team. The folks in the garage were amazing! Cigarette smoke irritates my wife's lungs; each car they showed us had strong smoke odors. Enterprise employees Cam and Jay showed us several cars and never showed any frustration with us. In fact, they were very sympathetic to our situation. Finally they found us a brand new car! I suspect it was at a higher rate but they never mentioned it. We would have been miserable in a smokey car. Cam and Jay: Thank You! Returning the car was a breeze. read more

Danielle Jason Shannon And there were a few other helpful folks! Thanks for taking such good care of me! I'm loyal to Enterprise after a year of near weekly rentals. Great service! Speedy check-out. Easy returns. And the cars never smell like cigarettes, which is such a relief, as I ran into trouble with that when I rented elsewhere. Great work!! read more

I recently rented car with Enterprise in MD, they told me they dont carry premium cars and I would have to get it from Raegan Airport, I called the 1-800# and updated my reserv to change my vehicle mini Mazda SUV to premium car (audi, bmw etc). The current car was from Canada and was in km, that was confusing when I would drive because Im use to mph. They confirmed and stated to come in to desk center at Regean. I arrive with my current vehicle in return lane, I told the lady I was swapping not exactly returning, she states well whats wrong with car?, I told her I had updated my reserv to prem, she said if nothings wrong with car, you cant do that. (she never greeted me, just went right to it). I then said in my mind, let me go talk to someone else, walked to desk center and Kathy was there, I was told to go talk to another lady, I told the other lady outside my situation and needed a prem Sedan car, she sent me back to kathy, Kathy was trying to pull up my reserv, she seems frustrated because she couldnt find it, I then gave her the return ticket with car info, she said I asked you if you had any paperwork, I said i dont recall you asking me, I asked what cars were avail and the car I have is from another Enterprise, she said well our cars are reserved for travelers, you cant just come here and swap out. I told her I contacted Cust Serv # and they told me I could do that, she says the 1-800 # isnt even from the area, they dont know what they talking about. I stated Im not aware, Im just following what Im told. It was like I couldnt win lol. I understood premium cars costs more, I was ok with paying extra for the car. I ended up with a basic Nissan Sentra, she said thats all they have (couldnt charge my phone, port didnt work). The attitudes from when I got out the vehicle to Kathy at desk was enough to make me right a review and I rarely do that. read more

Don't ever rent from this location. I booked a reservation and provided my flight information, which per FAQ, if the flight information is provided, they will have someone waiting for up to TWO HOURS after your flight arrival so you can pick up your rental, just to arrive and no one was in sight. The 1-800 customer service number was also unhelpful. I called when my flight landed to ensure that someone would be at the counter and was confirmed that there would be. Now I am sitting in their parking lot OVERNIGHT waiting on them to open at 6am to get the rental that should have been available to day that it was reserved for. read more

Terrible. Do not rent here. Customer service is non existent and no one at this place or in any part of the Enterprise business unit cares. Had a horrible experience here that was dangerous and frankly I feel racist. I go to hertz, Avis and national now. read more

Excellent service from beginning to end - Way way way way way - Did I say WAY-better than Dollar rent a car? (No MAs) The answer is Yes. With Smiles and Manners - The guys and gals checking you in are well trained and when you struggling to connect from app - they will help you. Pay the same or a little more than the others but it will be worth it and stress free. Enterprise Rent a Car is my go to rental from Economy to Luxury vehicle #theygotit read more

Enterprise Rent-A-Car - Ronald Reagan Airport Enterprise Rent-A-Car front counter - Car Rental Near Me - Arlington, Virginia

AWFUL CUSTOMER SERVICE FROM 1 woman, but another representative fixed the situation and that's why we are giving 2 stars. If we only had to deal with the second representative (or manager), we could have put 5 stars. We rented a Ford Explorer and it broke down. Roadside assistance was unable to get the car to work again after the car stopped working with my husband and 3 small children in the car. Enterprise ended up towing the car and asking my husband to go to the airport and get a new car. He had to Uber with our small children in car seats to the airport to get a new rental car. When he arrived at the airport location, he was met with extreme unprofessionalism and awful customer service from unfortunately, an African American female customer service representative. Due to the fact that there were two African American women working, I can describe that the one who expressed her hatred for her job and customers was the light skinned woman in her low 30s. When he got to the desk, she did not even give him eye contact. Spoke in incomplete sentences, dismissed the fact that he called ahead to ensure another large truck which will fit our family and which was already paid for. The woman kept telling my husband to go to another location dismissing the fact that he was there with 3 small children and no transportation due to the enterprise Ford Explorer breaking down as well as the fact he called ahead and it was confirmed there was a large truck for him. He called customer service. They couldn't even help, but a manager(I'll update the review with his name because he definitely rectified the situation) heard his concern and fixed the problem. Finally, my family was able to leave and get back to their day. My children missed school today due to this entire situation. read more

Wow!! worst rental car experience ever! Wanted to rent a few specific cars so we called a few times to make sure they had this type of car. Then of course we get there and they have none. Waste over an hour of our time after flying from the west coast. Staff was also super rude at the desk and at the actual car pickup place. They take our deposit and let us go through wasting our time after our flight. read more

Quick and efficient, both at pickup and drop off. Dawit was our Return Agent and he did a great job !! Didn't know they had super luxury and exotic cars. May consider for next time!!! Thanks read more

The location of the rental car is confusing. It is a little difficult to find. You need to complete your rental information at the counter before you go to the third floor to pickup your car. If you miss the location and go to the third floor, you will need to go back down to the rental counter. The car selection is good. The car was clean and full tank of gas. It is ready to travel once you are pick up. Usually airport pickup has the airport fee. Service is good. read more

Enterprise Rent-A-Car - Car Rental Near Me - Arlington, Virginia

Enterprise was a life saver. We had booked at dollar/thrifty and long story short they didn't have any cars when we arrived. We immediately walked to enterprise and got a car within 20 minutes. The staff was super friendly & professional. The process was so quick and even coordinated with the 3rd party booking agent to honor the price from the other rental company. read more

DCA Airport: I was in the DC metro area during the snow mid-January. Thanks to Kiki and her team, I had a very satisfying experience. Tiyan put the cherry on top with her "extra mile attitude". I have rented from other dealers before but, from now on, Enterprise is the only go-to spot. read more

Needed to pick up three Minivans simultaneously & Prince, Luigi & the Branch Manager Dean serviced us well, both individually & collectively. Luigi was the friendly expert on walking me through the inspection of the exterior & showing me the interior functionalities. One of the vehicle's tire pressure indicator was on & & without hesitation Luigi swapped it out for another one. When I came back for the other vehicle we were extended more welcoming service. I had a slight issue exiting the first time, so Dean personally walked down to the gate to ensure my second exit was seamless. Upon returning all the vehicles more of that welcoming Team service was extended with a quick & easy return process. I heard the directions twice & still got a little mixed up leaving Enterprise to get to my ride. I took the elevator down to the Ground Floor, rode the moving walkway, then took the escalator up & ended outside in front of Terminal A....where I still landed opposite of my waiting ride. I'll try another exit route next time. To note: App Rides are not permitted to enter/exit the garage. AMAZING customer service & experience. read more

Whoever put gum on the seat in the rental car shuttle is a terrible person. But Quin really went out of his way to help me with my car. He's good people. Thanks Quin!! read more

My friend rented a car here for the Labor Day weekend. The process of retrieving the car was painless. He didn't have to fill out any paperwork for the rental, everything was basically electronic. This was the good part of the experience. The reason I give them a 3 star rating is because of the customer service when calling there and also returning the vehicle. My friend called a couple times prior to getting the rental because he had some general questions. He stated that the employees act as if they did not one to help him. They would give him short answers instead of making sure he understood what was going on. When taking the vehicle back there were employees in the garage pointing telling people to go straight. However, we didn't know where to actually park the car or anything when we kept straight. It was so hard to try and find an employee once we went a little further in the garage. I think the employees should have a better system. Maybe tell the customers to go straight and park the car on the side or something. I also think they should have better work shirts, some had on grey and some had on green. I think they all should where green that way it will be easier to figure out who works there and who don't. Also they need to have more friendlier employees. At least fake like you like your job lol. read more

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Terrible customer service, they are thieves. Left a personal and valuable item in my rental car with tracking that shows it is still at the enterprise location I dropped it off. Submitted a lost and found claim immediately and drove back right away, where no one in customer service could help me. Following up the next day, they claim the ring has not been found. Terrible customer service and shame on them for stealing my item. I will never use this location again. read more

When we arrived to pick up our rental, we were told to pick a car with the trunk open. Once we got to the gate to leave, we were informed that the car we picked had actually been sold and we needed to switch to a different car. When we were switched over, I left a bag in the previous car that had been sold and didn't realize until I drove an hour to our Airbnb. When I arrived the next morning when they opened at 6am to retrieve my bag, they first couldn't find it. Finally, a nice gentleman who worked there found my bag. However, my headphones and iPhone lightning charger were both missing from my bag. They had been taken out and obviously stolen. Mind you this was a zipped up backpack so there's no way they could have fallen out. I have tried contacting management and customer service multiple times now and I have not received a response on the "further investigation" that is supposed to be taking place. I am out of an expensive pair of headphones and I had to replace my charger which also is not cheap. Very poor experience. read more

The entire experience was great. Easy check in and drop off. The car was super clean and they even gave me a free upgrade!

Though I rent vehicles quite often, it is very rarely a good experience. More often than not, it's not even a fair experience! It sucks, but is a necessity, and so continues. Over Christmas, my husband and I flew into Regan, and about two weeks prior, we reserved a vehicle online through Enterprise. DCA is a large airport, so we had to take a shuttle to Enterprise, which is kind of annoying, but also the case for all of the rental car companies there. Once we figured out where the shuttle resided, it was relatively easy and quick, though, and when we arrived, we were greeted by two very friendly and cheery employees (sadly, already a vast improvement over many of my experiences elsewhere). They verified what we had reserved, and when we confirmed we had, indeed, requested a small SUV, they asked if we might be interested in accepting a smaller vehicle at a discount since it was just the two of us. After going through some of the options, they offered a Mustang convertible, and my husband surprised me by acting excited about this! We went for it, and though it was December, Virginia was blessed with some 70 degree days (!!) so we were able to make use of the convertible. My first car was a convertible when I lived in the same area of VA I was visiting, so this was a fun blast from the past. The stand is pleasant, clean, and looks new. It took just a few minutes to get everything settled, we headed right into the garage, and were off. They easily win for friendliest and fastest customer service, and I would absolutely use this Enterprise again when flying into DC. read more

Very professional staff who were helpful and ensured I got what I needed quickly. Great experience and will use again.

I hate to give 5 stars because now people will want to rent here and it will be really crowded. But, seriously, every aspect of my interaction with Enterprise was wonderful. When I entered the garage I was confused as to where to go and they directed me inside to the customer service desk. The rep, Nolan, was great. The woman to his right was smiling and friendly. Their interaction was positive. On leaving, the woman at the booth was smiling and friendly. The whole pick-up took about 10 minutes. I needed to extend my stay and it was easy to do by just responding to the text message they sent me. On return, Will, was so helpful and respectful. I had so many questions and he was so patient. He directed me to where I needed to go to find my own car once I dropped off the rental. No matter how many questions he was patient. This is the best rental experience I have ever had. I don't know if it's just something about this location or something the company is doing broadly but is working. I would definitely rent from this location again. read more

My story is long but I will only start with this location. I had to go to this location to swap out my car last night since 1. My previous car had multiple issues- A. There was a loose piece scratching the bottom of the car. B. Driver side fender kept popping out. C. Maintenance required light came on and didn't realize that they downgraded my car To an economy car from a midsize car. I contacted customer service and spoke with Brenda who I explained the situation to. She assured me that this facility would have the correct vehicle and would note the account for a free upgrade. (I asked for a free upgrade for all the inconvenience and despair that I had been going through) When I got to the facility, I was being helped by Parker Tully(the manager) Me: Hi I need to swap my vehicle. Parker: What is wrong with your vehicle? It's too small. I originally rented a midsize vehicle, but the maintenance required light went ln and fender was poking out, so I came in last night to swap it out, but I didn't realize that they gave me an economy car instead.. Parker: well, I don't have anything but small vehicles. Me: But I spoke to customer service and they said that they messaged the manager and confirmed with the manager that they would have the same size car if not, an upgrade. Parker:Well, I am the manager and I only have small cars for a swap and I did not confirm anything. He never even looked up my account, nor did he care to. He just said if I wanted a new vehicle he would try to go and find one. I asked him where would he need to go and find one. He said that he would have to go and look around. After much back and forth he threatened me that he did not have to do anything for you. Then he went and found me an even smaller car. SMH!!!! I finally said, just give me my old car back.. then it took him 20min to get me my car back. Pictures below.. car that he was offering me... and car lot that he claims to not have any vehicles in.. read more

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I originally rented a car from NYC but had to swap it out for another due to a tire issue. The employee I interacted with at the Reagan National Airport seemed nice and accommodating but failed to record that he gave me a replacement rental car with major scratches on the back right door. I pointed it out that there were major swipe marks on the door which he knew about. He said he would mark that in my new paperwork but since I already have a damage waiver, it wouldn't be an issue anyhow. This employee never recorded the previous damage. When I returned my rental to my original pick-up point, I told the employee about it and she informed me that no note was ever recorded. We discussed it, she marked it my final paperwork but now I keep getting emails and physical letters from Enterprise stating that I need to file an incident report. I have gotten this memo once a week since dropping it off. There is no way for my to access the DCA location office directly, only general customer service. I have discussed this with custom service and even sent the correspondent email listed in the memo, but I still keep getting new letters threatening my with legal action if I don't file an incident report due to NYC laws. Lesson here is to make sure the sales rep actually shows you that they have recorded issues before you sign anything or drive off the lot. read more

Don't bother trying to talk to a person at this branch... I've waited on hold in their phone tree for about 3 hours total today ... automatically hangs up on you after 22 minutes. Never talked to a single person. I give up. I'm a platinum enterprise plus member and even that didn't help. Plus... who the hell closes a rental car counter at an international airport in our nation's capitol at 10 PM!?!? Disgusting customer service. read more

I had an excellent experience with this rental car service. The customer service was great and they offer kiosk service to prevent waiting in line. It took a little long for me to receive the car once I had checked in, but was well worth the wait. The attendant gave me a choice of an upgrade, but I stayed with what I initially put in for. Anyway, I ended up with a brand new 2018 economy sized car and had no issues departing the facility nor returning the vehicle. The return wad on the spot and allowed me to connect to my flight with rushing. I have rented many cars and this was absolutely the best experience I've had thus far. read more

I have been coming to Enterprise for years and had racked up enough points to get a free rental. I always come to DCA because everyone is friendly, the service is fast, and, since I'm a frequent renter, they will sometimes upgrade me for free. My last reservation went very smoothly. My only gripe was the self-service kiosk. I had gotten there a couple of hours before my reservation time and the kiosk was trying to charge me for an extra day. However, the guy working at the counter altered my reservation time so that I would not have to pay for an extra day. Awesome customer service!! Drop-off was smooth as well. Only ended up paying $19 for my reservation (including insurance). Enterprise is the only way to go!! No hidden fees and fast service!! read more

First, let me say that this review is not a reflection of the staff. It's the agency itself because they refuse to fully staff this location. Wait times for a vehicle average 1 to 2 hours on a weekday and 2 even 3 hours or more on the weekend. The absolute worse experience. There are 6 stations but often only one representative working. This location often advertises specials on third-party sites like Priceline, Kayak, etc. it is not worth it. Do not book this location. read more

I strongly advise against using this service, especially if you're planning on being dropped off and picked up by a friend (in such case, I'd recommend other rentals outside of the airport). Finding the location is not too difficult if you're on foot and are coming from the terminals. However, finding it if someone is dropping you off -- extremely difficult, especially if you aren't familiar with the airport (overall the airport signs are confusing and some are missing)! If your friend happens to drive into Enterprise's garage while dropping you off or picking you up, the grumpy Enterprise gate-keeper will not let them out. They will tell you to drive two stories down against the traffic, maneuvering between parked and oncoming cars, through "Do not enter" passage, just so you find yourself exiting through Hertz's gate where a friendly face says "you're good, go ahead." Just like that, it took my wife and I nearly 30 minutes to leave the garage upon dropping off the rental. Now, as far as the process of picking up the rental goes -- the vallet was your usual sales-type, just more arrogant and pushy. He tried convincing me that I don't need to fill up the car prior to dropping it off because they will only charge, quote "two forty-four" to fill it up. Now if only that was $2.44 a gallon, I'd be in heaven. Word of advice: if you're so unlucky to use Enterprise here, do not trust what you hear, ask for everything in writing, and -- best of all -- do not be so unlucky. Good luck. read more

Prince Okiroh treated me like a royal! So professional, so friendly, and service with a smile! This is why I will continue to only rent from enterprise. read more

I rent a car with them and the car needed and alignment, so I tried to switch the car and one of the managers told me that is not possible because they are too busy in the airport. What kind of service are you guys giving as a company putting my life in a risk? As soon as I was leaving one of your employees came to me to ask how was the service and I said terrible, she helped me out and she switch the car for me knowing I was leaving with an insecure car. read more

Enterprise Rent-A-Car - Car Rental Near Me - Arlington, Virginia

Horrible. I'm leaving this here so you can fix it. I went to pickup my car and paid for a larger vehicle. I was told they didn't have one (even though I reserved it) but that they could give me a small sedan and take basically the taxes off. I saw other vehicles on the lot, but he told me this was the only one they had until they could clean another and said "who knows how long that will take." Not really a great thing to hear so I reluctantly took the small car. Once I got in I smelled smoke but he had already left by the time I noticed. I figured it was in my head but on the way I noticed it got worse and I got a headache from the smoke smell. I decided to check the air vent filter and could see smoke stained colors to it, and I was able to confirm they gave me a car with smoke smells. I called 4 different numbers including enterprise directly and the airport but no one would answer the phone. I called before they closed but they didn't answer. I want the price I paid reduced or someone to drop off a new car by 7:00 AM, because if I'm dealing with a headache on a 4 hour drive I should be compensated for the bad car you gave me, or you should make it right by bringing another car. -Karissa Note: I reached out to the email they provided but have yet to hear back from anyone read more

Enterprise Rent-A-Car - Car Rental Near Me - Arlington, Virginia