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    Enterprise Rent-A-Car

    3.4 (218 reviews)
    Closed 6:00 am - 11:59 pm
    Updated 3 months ago

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    Ronald Reagan Airport Enterprise Rent-A-Car front counter
    Paul R.

    Excellent service from beginning to end - Way way way way way - Did I say WAY-better than Dollar rent a car? (No MAs) The answer is Yes. With Smiles and Manners - The guys and gals checking you in are well trained and when you struggling to connect from app - they will help you. Pay the same or a little more than the others but it will be worth it and stress free. Enterprise Rent a Car is my go to rental from Economy to Luxury vehicle #theygotit

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    24 days ago

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    3 months ago

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    5 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 months ago

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    8 months ago

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    5 months ago

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    11 months ago

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    3 years ago

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    4 months ago

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    1 year ago

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    3 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    8 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    2 years ago

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    3 years ago

    The entire experience was great. Easy check in and drop off. The car was super clean and they even gave me a free upgrade!

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    6 years ago

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    4 years ago

    Very professional staff who were helpful and ensured I got what I needed quickly. Great experience and will use again.

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    2 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    11 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 6

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    The employees were extremely polite, friendly, and efficient.

    Mentioned in 4 reviews

    Read more highlights

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    Hertz Rent A Car - Volvo C40, 402 Horsepower, Zero to 60 in 4.5 Seconds - July 10, 2023

    Hertz Rent A Car

    1.7(338 reviews)
    0.0 mi

    Arrived with a reservation and there were absolutely no vehicles. I was told that it would be "up…read moreto an hour" wait and waited far longer than an hour. There were, at least, a dozen people waiting ahead of me for cars and more than that waiting behind me. How do you take all of these reservations with no vehicles to offer?

    The service here is terrible. In the last two months, I've rented two cars from this Hertz…read morelocation. Never again!! The first time I had to wait for a long time because there was only one person working the desk, but I got a decent car. The second time, there was a huge delay because they had promised too many rentals. I waited for an hour to get my car (still that one unfriendly lady at the counter); there was a super long line; and there were probably 5-6 other groups waiting for their cars. When I finally got the car, it smelled like smoke and a faint hint of marijuana. By then, I was late to my appointment and desperate so I took it. Overall, a terrible experience. Do not rent from this Hertz (or from Hertz at all). Note: somehow none of the other rental car agencies had large groups of people waiting around and desperate for a car. They did not have extra cars to rent, but managed not to overbook in such a massive way.

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    Hertz Rent A Car - Volvo C40, 402 Horsepower, Zero to 60 in 4.5 Seconds - July 10, 2023

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    Avis - Very slow service

    Avis

    1.6(87 reviews)
    0.4 miCrystal City

    We went through Costco travel, so I did not see the poor reviews until after we rented our car…read more Avis also represents budget at this location. We found out the hard way that if you're flying into Reagan airport, you don't just hop on the car rental shuttles roaming around, you actually have to catch the Avis shuttle not the car rental shuttle, otherwise you'll be whisked off to the wrong location. Once we figured that problem out, we had a pretty easy check in and received our Buick crossover and were on our way. We had it for five days for $387. We probably drove it less than 100 miles during that time since we were staying downtown DC where most things are within walking distance. Returning the vehicle took less than five minutes and we were already on the shuttle back to the airport in no time. Just be sure to return your car with a full gas tank and look through those 30 pages of terms. Apparently not everybody here has had as good a story as our experience, but things went well for us. And just as an added note, if you plan on staying at a hotel in DC, it is best not to rent a car if you're staying at a hotel because parking could cost you at least $60 a day or More, not to mention the high cost of parking garages in the area. It's best to Uber or get a taxi to your hotel and spare yourself the expense. Informative photos included.

    Stay away!!!! Rented…read morea car for a week that was supposed to have toll transponder. Guess what, it didn't. And I found out too late as I was going into the toll. A week after I returned the car I received an email saying I would be charged $450 for excess garbage. I called the 1-800 number and was forwarded a photo of the car showing 3 water bottles, a plastic bag, and a couple of receipts/hotel parking placard. The person I spoke with agreed that it did not warrant an excess cleaning fees.

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    Avis - Low battery

    Low battery

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    So many cars, no staff..

    Budget Car Rental

    Budget Car Rental

    1.3(174 reviews)
    0.0 mi

    I'll be reporting this place to the BBB. It's not worth saving some money. The people running this…read morelocation should be ashamed of themselves. They almost scammed us by adding charges to our reservation by around $300. We come to dc every two months or so and decided to go its budget just to save a few bucks. The girl with the light brown curly hair in a bun - she had glasses too. She first took the credit card and when we asked about the up charge, she literally stayed silent and when we asked the question again she told us "well I'll explain it to you if you'll let me." - girl after charging us the wrong price, you do not get to act like that. What if someone did that' to you? They wouldn't even tell us their names after. Why don't you explain WHY you are charging me more than what I agreed to, before you charging? In what world is that okay?? She basically told us we could not cancel the reservation which she upcharged us for again, without explaining before charging. Maybe she didn't know how to take the charges off because after RESISTING to help us correct our reservation, the upcharge was still on the bill. After some back and forth she took it off. She told us to wait another 10 minutes for the car. We asked her if we could sit and wait and she told us "no. you stand right there in front of me" like who do you think you are speaking to customers like that? They said they were short staffed but... don't take your short staffed excuses out on your customers. The male "manager" (clearly with no management experience) was aggressive with our group as soon as he came. He spoke over us - sure two people were talking at the same time but to speak to us like we are children was crazy work. He told us we could just go get another rental service after we told him this has been the worst experience we've had renting a car. I get it - no video should've been recorded which I understand, (they won't be posted anywhere) but to come at us with an aggressive attitude like that - I've never been to a business like this. He didn't want to come to any resolve or maybe he doesn't know how. They might be a training or something. After he basically told us we can take it or leave it I asked him if he wanted us to cancel our reservation and he said he was in the business to make money. Clearly with no integrity though. And to make matters worse they gave us a DIRTY unwashed car!! Incredible! Now we've been here for about 50 minutes waiting for a car we paid for and was overcharged for until we caught it. The gentleman who got our car washed was very helpful and kind. He even apologized for the terrible experience we had. You should be embarrassed of the business you run trying to scam people to upsell. Upselling without explaining and then giving us attitude about it is WILD. I have the operations managers contact information. I hope for a better response. Allowing your employees to speak to customers this way is insane to me. We should have checked reviews before deciding to use this location. And yes we checked the car thoroughly. I have a feeling they'll try to charge us for something that was already there. I'm in retail and have been shortstaffed for the past year - no exaggeration. I had a situation where a customer was upset and recorded one of my team members and yes I was upset too but I never made the customer feel like they did something wrong regardless and asked them politely to not post an offered a discount for the upset. I wouldn't let anyone leave with a bad taste in their mouths. Then I coached my team member. That's how service jobs work. I would be appalled if my team members acted this way. I'm in the business of keeping customers and getting positive reviews. That's what the job is when it comes to customer service. This location Avis and Budget - awful business practices upcharging customers unknowingly. This isn't the first time we've used Avis/budget and had a poor experience. It's not worth saving a few bucks. They know exactly what they are doing especially bc they're the only rental around off airport so we would've had to call an uber and spend another 2 hours to get another car and we didn't have the time. They know it's highly inconvenient for us so they can treat us however they want knowing they'll get our business either way.

    CHECK YOUR LEASE AGREEMENT AND RECEIPT WHEN YOU RETURN THE CAR. I have never used budget before,…read moreand I will not use them again. I arrived at the location, and the rep assisted me with checking out my car. I was asked what kind of coverage I needed. I told her that the $11 coverage for insurance was fine. She said that it would only cover the car. I was fine with that as I have personal car insurance. at the end, I signed for the car rental and was told I would receive my rental agreement. I never got the agreement and the email address she used was not accurate. Returning the vehicle, the attendant outside checked the car back in. I asked for a copy of the receipt and was told that I could not get one because they could not find my rental. Once I landed back home, I called customer service for a copy of the receipt and in viewing it, I saw that i was charged over $800. The original rental was $600. I was charged $59 for refueling however, I had refueled the car before I brought the car back as I declined the service. I had to give the CSR on the phone all of this detailed info to get my money back. Then I find that she charged me $30 a day for the insurance when I specifically remember saying $11. I spoke to 5 representatives before I could get a copy of my lease agreement. Unfortunately, because I signed or it, I have to eat the $200 I was charged for the rental. Check all detailed info as these people are swindlers. I trusted them with my service, and it was a complete disappointment from start to finish.

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    Alamo Rent A Car

    Alamo Rent A Car

    3.2(143 reviews)
    0.0 mi

    I had an outstanding experience with Alamo Rent A Car at the A3 level rental car facility at Ronald…read moreReagan Washington National Airport, and a big part of that was thanks to Isiah. From the start, the process was smooth. The shuttle from the airport to the rental car depot was quick and easy, and the real game changer was using the "skip-the-counter" option. I signed up through the email link--took a couple tries to go through, but once it did, it was seamless. I went straight to car pickup without wasting time in line. I won't be going back to the counter again. The moment I walked into the lot, I was greeted by Isiah, who was cheerful, professional, and exactly the kind of person you want to see after a long flight. I even told him how refreshing it was to be welcomed by someone genuinely smiling. He quickly scanned my barcode, then WALKED ME TO my vehicle options. He took the time to explain the pros and cons without rushing, and together we landed on a Hyundai Tucson--which turned out to be the perfect choice. Practically brand new with under 400 miles, clean, comfortable, and exactly what I needed. Checkout was fast and efficient, and I was on the road in minutes. This was one of the easiest and most pleasant rental experiences I've had. Isiah is a real asset to Alamo, and this level of service is why I'll continue renting from them going forward. Highly recommend.

    We were greeted by Brandon and he was so professional and friendly! Then we were assisted by James…read morewith our rental car. He loaded our bags and gave us great instructions and information. Best rental car experience we've had and we travel a lot!! A++ to Brandon and James!

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    Advantage Rent A Car - Bald Tires

    Advantage Rent A Car

    1.7(157 reviews)
    0.4 miCrystal City

    Didn't say off airport. Said your car would be waiting in zone 2. Was told there is no zone 2. Now…read moreover 45 people are standing in line to talk to the 1 worker. Said this is just how it is. Go anywhere else but this place. What an absolute joke and an enormous waste of everyone's time

    A. according to the rental person there was only one driver - had to wait for off-shuttle for more…read morethan an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar Rangaswamy ("Sri") sridhar.rangaswamy@gmail.com A. according to the rental person there was only one driver - had to wait for off-shuttle for more than an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar R ("Sri")

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    Advantage Rent A Car - What a service... when the advantage airport shuttle's driver wash your car, without clean inside :(

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    What a service... when the advantage airport shuttle's driver wash your car, without clean inside :(

    Enterprise Rent-A-Car - carrental - Updated July 2026

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