Always have a vehicles. good for Icbc And you don't need a credit card. One issue..5 pm there…read moreclosed and no weekends

Jim was the best ! Super smooth. Easy drop off. Thanks for everything ! Love enterprise.read more

We picked up our car at the St. John's airport without a hitch. We got the class of car that we…read morerequested, and our customer service agent, who is named Promise, was wonderful to us. My mom can't walk very far so instead of sending us out to the lot to retrieve our car, he got it for us. He loaded our bags into the car, and the car itself was in perfect working order and clean. Also, returning the car was very easy.

Carlos was great help when dropping off the car. what a great guy! i'll definitely rent from alamo…read moreagain, great customer service!

I booked a car rental for four days through a work perk and got a great discount, and Avis…read morePreferred status. This allows you to go to a priority counter for faster service (although no one else was waiting at the time). We were about an hour early than our scheduled pick-up time but they were still able to let us pick up. We booked a full size car and ended up getting an SUV type vehicle, which was nice. The cars are also cleaned thoroughly. We've had rental cars that were clean enough but this one looked as though it had really been detailed, and I really appreciate a clean rental car. It just makes it so much more comfortable to drive. For drop off, we were able to drop off in Downtown for no price difference (not sure if this is a Avis Preferred benefit or not). Overall, it was a quick and smooth experience - not something you can often say about airport rental car pickups.

Ordered a Toyota Tacoma truck or similar vehicle and was given a beat down volks wagon that had low…read moretire pressure from the start and broken sensors that made our trip very difficult. Stay away from this rental spot as they bait and switch when vehicle inventory is plentiful and they will still give you a run of the mill lemon. AVOID.

I've never had a bad experience with National and that trend continues. When I went to pick up my…read morecar only the largest SUV's were available. Not wanting something so big the gave me the next car which was a Mercedes CLA250. I waited all of 10 seconds. When I returned my car I explained I couldn't get gas because the Petrol Canada was a disaster they gave me a discount on the refueling charge. Great service.

Coming from the states I was a bit unfamiliar with navigating a new area. Luckily for me, Luca was…read morehere with a helping hand, assisting with all my questions. We ended up with a Dodge Ram & a Jeep Grand Cherokee. Both vehicles were not only clean but equipped with 4x4 capabilities. Will gladly return & rent from these kind folks! :)

Wow I guess I'm just unlucky. I paid for a car rental through Expedia only to find out that Dollar…read morecannot rent to me because my husband is on the do not rent list. Background is that his ID was stollen by a woman who racked up charges. He tried to dispute it, but they have not allowed him to clear it. Now I'm out almost $300 AND no rental car. I had to go to another provider and paid $600... so I'm almost out a grand... hopefully Expedia refunds me since I never rented a car... this is upsetting. Guess Canada isn't my jam...

Left an item in the car while switching vehicles from one rental to another.. when I returned not…read moreone employee would look for item, haven't heard back from anyone yet.. so frustrated

This review's long overdue, but I needed to commend his excellent customer service…read more I've heard Canadians were extra friendly people, and I thought Anthony perfectly embodied that notion. Anthony, an older gentleman with short hair and glasses, greeted us with the warmest smile. His politeness and enthusiasm felt genuine. The process of paperwork and retrieving the vehicle flew by smoothly and quickly. I requested an SUV and was pleasantly surprised by a fresh 2020 Ford Escape Titanium Hybrid. Clean, undamaged, low mileage, full gas tank, leather seats, and comfy. Vacation was off to a great start. Thanks Anthony!

Wow! Flew in from over 6 hours away. Had a $380 reservation, confirmation number. Stood in line…read more Checked out and at the end he says "we must have a credit card " for the reservation. A Visa or MC Debit card will not do. No one told us this. We have rented from Budget our whole lives. Inconsistencies are whack. Never again. Hertz is a good choice and right next door. They took our money. And will next time too.

Straightforward and simple. I mixed up the arrival of my flight and they were very accommodating…read moreand pushed my pickup date later.

When I showed up at the Thrifty counter at Toronto airport at my pick up time with my elderly…read moreparents ( one in a wheelchair) on our way to my son's convocation, I was told that they had canceled my reservation because they didn't have a car for me. No apology, no offer to assist, just " we canceled your reservation. I had prepaid so when I was asked for a refund I was told to ring customer service. When I rang them, they told me that I had to call their 3rd party collection company, CarTrawler, for a refund. That was 2 months ago and I can't get a refund because Thrifty haven't sent the info Car Trawler needs to issue the refund. I've handed this over to my credit card company who told me they get these complaints for Thrifty all of the time. Thrifty is owned by Hertz so do yourself a favour and go to Budget or Enterprise. My saviour was the Budget guy at the next desk who heard my conversation with Thrifty, found me a vehicle and charged me the same rate as Thrifty.

This Hertz location is a bit different than the ones I've been to in U.S. Due to my status,…read morenormally I get off the plane and head on over where I can pick a vehicle in the Presiden't Circle. Which makes it effortless and easy peasy. I had to get in line at the counter to speak to the representative at the desk to confirm my reservation. On a busy day it would make it frustrating to wait, but the rep was friendly and made the experience fast.

I reserved and payed now online for a tesla and got charged 375 dollars for the online credit card…read more payment and at check in by mistake used a different credit card to the one i made the payment on website with and got charged 400 dollars in addition to the other charge. This was for a one day rental. CAr was returned late so aditional 24 hours was charged i regognized that but something else was also definitely wrong. Certain they definitely overcharged me. THey applied charges to an additional card to the one i made the pay now payment with on website. got charged on 2 different credit cards one on website and one at check in.

Khushi Bashkar was great customer service. She attended to 2 customers at the same time and got my…read morerental done as well.

Avoid this company at all costs…read more I reserved a minivan weeks in advance through Expedia, but before pickup I received an email stating they had run out of available minivans and could only offer a 5-seat SUV, which did not meet my reservation. The email explicitly said I could cancel if the replacement did not work for me. I canceled because Routes could not provide the vehicle I reserved. However, they refused to issue a full refund, even though they admitted they were unable to fulfill the reservation. I am now disputing the charge with my credit card company. This left my family scrambling to find another rental at the last minute, costing us valuable vacation time and significantly more money. A confirmed reservation should mean something. If a company cannot honor reservations, it should not continue accepting bookings or ask customers to cancel themselves. Avoid this company at all costs if you value your time, money, and travel plans.