I waited in line 1.5 hours to get my rental and that's the standard wait is what I was told when I assessed it. I'm in severe pain Standing for long periods and had zero warning the line would be so horrid. NEVER AGAIN!!!! read more

They left my husband for dead on a highway in an unsafe area when one of their cars broke down. They put him on hold for over 90 minutes. I called from my phone as well (in another state) and was LIED to for over an hour and a half until someone finally admitted to me that there was no roadside assistance. My husband ended up reporting the stalled car to police and left just as night was falling. I recorded all my conversations with customer service and the so called "supervisor". I'm still debating whether to go public with it or not. Today they told him to go back to the car to meet a tow truck. Surprise....no tow truck! I have never experienced such negligence with a company in my entire life. Completely ridiculous!!! RUN FROM THIS COMPANY! Pay the extra couple dollars for a professional car rental company. Update: Car was finally towed by Hertz but my husband still doesn't have a replacement car. read more

Thrifty Car Rental - It was finally towed today by Hertz. - Car Rental Near Me - TUCSON AP, Arizona

Car was great. On Friday it Took over an hour to pick up rental. 1 person at counter assisting customers. Cars were not ready for anyone in line . Returned car Sunday 1 person at counter another lady just standing there . After 10 min she finally decides to ask if I am returning car. Will not rent from them again read more

I got a pretty good deal from Thrifty and I was satisfied with the service. They shuttled me from the airport after only a few minute wait and I was in and out with my rental very quickly. They weren't pushy with their insurance either. I was surprised that they didn't do a walk around the car with me, so I took my own video before I left their lot just in case. The car was new and clean and did just fine. The return was just as easy as the pick-up. read more

Let me start of by saying picking up the car was a breeze! So easy, quick and convenient!!! I was in and out within mins, because 2 people were working the counter on a Thursday morning. Now let's get to the return, on a Saturday morning at 830am. Tried returning my rental car to the off airport location on Elvira, upon arrival the return side of the property was blocked off as if they were closed, even though they had been open almost 2 hours. So I park the car on the driveway and go inside to return it since noone was outside to greet me like normal. I walk inside and there is a line. Kalib is working behind the counter and says nothing as I walk in. I'm the 2nd person in line with a couple being helped at the counter. 10 min go by and not a single word from Kalib apologizing for the wait, or letting us know he would be right with us. His customer service skills are extremely lacking. A 3rd customer comes to return a car and since the driveway is full (they still haven't moved the truck) they have to park halfway in the street, (still not a word from Kalib) another 5 or 10 min go by and finally Kalib calls a manager because he's been having issues with the 1st couples reservation.....still no word to the people just trying to return their cars. Mind you said couple has been there since before 8 am and it is now pushing 8:55......the couple behind me start to complain, and so after almost 20 min of waiting, I ask if I can just go return my car at the airport. The other man that is behind the counter pacing aimlessly, says "technically yes" so we all start to walk out. Then and ONLY then does Kalib say, "are you picking up a car ma'am?" After I clearly just asked about RETURNING a car. I drive to the airport and have my car returned within 2 min..... This is not the first or even second time I have had problems with Kalib. I have rented from thrifty many times over the years and I regret it Everytime I see him working. He is rude, short and makes up whatever he wants to say. I can honestly say he is the single handed reason I will NEVER rent from Thrifty in Tucson again. I will gladly go with your sister companies but as long as that man is working for Thrifty, you won't get my business and I will let everyone I know how horrendous the customer service is at the Thrifty location. The savings on the price of the rental is not worth the time and frustration having to deal with Kalib is. read more

Night manager (June 2014) sucks. Terrible attitude. Not forthcoming on charges incurred from adding another driver. Just put it on the bill. And then told us "every rental agency does this". I guess I just expected every rental agency to have honest employees who inform the customer of added charges If I ran this place I would have fired the manager on the spot. This is how you ruin a companies reputation. read more

I booked my trip through Travelocity and paid $200 (I'm 24 so I had an underage charge). The guy picked me up in a shuttle at the airport along with two other people and then proceeded to almost get in an accident twice during the 1 mile drive back to the thrifty rental. I paid for midsize suv and got the ugliest economy smallest car ever. I called customer service and they told me to talk to the guy for an upgrade. I already paid for the darn thing, I should've been given it anyway. Anyway, he charged me for the upgrade to what I already paid (eventually refunded after I caused a stink on social media) HE CHARGED ME AN ADDITIONAL $208 to the $200 I already paid!!!!!!!!! Only $50 was refunded!!!!!!!! Gets my blood boiling just thinking about it. I was charged over $400 for a TWO DAY RENTAL. Travelocity even said how awful Thrifty is. read more

Used to be the best place to rent a car in Tucson. New hours means the location on Elvira's closes at 6pm. After that you must go to the Dollar Car rental location at the airport. I rented a car from here with a pick up time of 6pm. I arrived at 5:55 and the location was closed. The employees were on their way out were rude. This was just the beginning of a nightmare rental, the car I picked up from the airport was obviously not inspected for safety since I got as far as Yuma until the under part of the car near the front fender (not sure what it's called) fell off. Looked under the car and it had been attached with zip ties!! Unacceptable. Even returning the replacement car a couple days later back at the Tucson airport was a hassle and again, the guy working the counter was rude. Soooo disappointed. The only positive is the lady who checked cars in and out at the airport during pick up was nice. The men working the counter during check out was nice...however I think they are all Dollar Car Rental employees. Not thrifty. read more

Thrifty Car Rental - Zip tie repair of cars. - Car Rental Near Me - TUCSON AP, Arizona

I rarely give two star reviews so right there, you know I didn't have a happy experience at this place. First off, they are not onsite at the Tucson airport, as most of the other rental companies are. You go outside, pick up a phone, and tell them to come get you in the shuttle. Not all that big a deal except you wait outside in ungodly heat and that's not too much fun. It took them between five and ten minutes to arrive. My driver was an older guy who was pleasant and helpful. The actual rental site is small and poorly staffed. I'm surprised to read other reviews stating that folks weren't pressured to take the insurance as my guy literally hounded and shamed me for not taking their insurance. His attitude definitely bordered on rude and contemptuous. When I explained that we carried our own insurance (even showing him proof) he still kept pestering me that I needed to use their insurance...for another 150 dollars a day. He then started going on about that fact that no matter how good I thought my coverage was, if they deemed the car in need of any kind of work during my rental time I would have to pay five million dollars (or some such high, made-up figure) a day for every day the car was kept out of service. And they could keep the car out of service as long as they wanted. I swear, by the time this guy finished his rant, I really believe he hoped I DID have some awful wreck or accident, just so he could prove to me how stupid I was. This was not pleasant. I get that you're supposed to attempt to up-sell the extras but I've never had an employee badger me so long about added insurance on a rental. My car was a teeny tiny subcompact, though my husband swears he asked for a mid-size. I didn't much care as it was big enough for my needs, but we rent cars often and usually rental places are more likely to upgrade rather than downgrade. The shuttle driver who drove me back to the airport at the conclusion of my stay was also pleasant. It was nice to be dropped off right in front of the American Airlines ticketing area. In that sense, being offsite was a bit of an advantage as you walk quite a ways from the main airport services to the rental car area. (Just trying to be fair in my assessment!) I am so put out about the rudeness of the guy who put me in my car, that I'm not sure I'll return to Thrifty. read more

Worst car rental experience with a side of terrible customer service...ever. The story begins with reserving a premium/luxury grade car to be picked up at 7:00 am and returned 4 days later at 5:00 pm at the Tucson Airport location. I was dropped off at the airport to pick up the car at 7:00 only to find out the actual location is offsite and I had to wait for the shuttle to pick me up and drop me off. That took 20 minutes in 42 degree weather. Once I arrived at the offsite location I was notified that they would not have that kind of car until 10:30 but I could upgrade for $45 more a day if I would like to upgrade my reservation. I said no, what else do you have. They provided me a compact car at the same rate as my reservation because the employee said he did not have access to the internet and could not modify my reservation. I was in a hurry and took the car. Once I arrived at the car I realized it was clearly in a previous fender bender. I was desperate to get on my way so I took the crashed and dirty vehicle as my only option. Upon returning the vehicle I was met with a confrontation with the person at the counter because I was 9 hours late to drop off the crashed car. I said that is impossible because I put 5 pm return. The not so patient desk person said it is clearly written on your reservation paperwork. To my surprise it had been changed to 7:00 am, probably when the first desk clerk was trying to update my reservation for the change of vehicle and I was now being charged $60 extra dollars for a car I was over charged for and never wanted in the first place. But to add insult to injury no one at the location was able to make it right. I had to call a customer service call center to ask for the charges to be adjusted. When I did the person and the supervisor were unable to refund. They instead told me they did nothing wrong, I was charged just as the reservation read and gave me a credit of $35 to use them again in the future! Seriously read more

Thrifty Car Rental - Car Rental Near Me - TUCSON AP, Arizona

I rented an economy sedan for the weekend of Cinco de Mayo (May 5) while I was in Tucson for a wedding. I booked online, and got an all-inclusive rate of $54 with unlimited miles for the three days. I did not take their insurance (mine is better) or any upgrades. This was about half of what any other car rental place was quoting me. When I arrived at the airport, there was some confusion about where the pick-up point was. It was off the airport property, and a shuttle had to be called from a phone by the curb. There was a bit of a wait at check-in because there was only one person at the counter for four of us picking up at 10 p.m. This was a little understandable given that the airport is pretty slow at that hour. While a second person would have been nice, I'm guessing this is part of how they managed to give me such a ridiculously low rate. I got a brand new red Ford Focus with ~2000 miles, which was much nicer than I expected. It drove very well, got good gas mileage, and was clean and attractive. I am not generally a fan of Fords, but I was impressed with the car. The new car smell was minimal, a big deal for me as that odor is unpleasant for me and makes me feel nauseated. Car return was a little awkward, in part because the car had an unusual placement and mechanism for the gas cap. This led to delays at the gas station before I returned the car, which were compounded by poor signage which helped me miss the turn for the side street they're located on twice. The return process itself was quick and painless. The day staff weren't rude, but weren't exactly polite either. Leave more time for all this than you think you'll need; you will need it. It was not the smoothest car rental experience I've had, but I still feel like I got an excellent deal. I'd probably use them again, but when money is less tight I might try one of the rental companies based at the airport for better convenience. read more

Not worth even one star. Rude staff, especially the manager Lupita and horrible customer service. We rented a mini van for 17 days and they wanted to charge us $170 to let me drive the car in addition to my husband. The mini van they gave us was old and dirty. I won't make the mistake of renting from them again. read more

The check-in experience was fairly simple even though we had to park on the street and walk past a cloud of smoke from some of the workers. The agent went thru the rules, said to bring the car back with a full tank but never once mentioned bringing the actual receipt. Ok fine, we are in the habit of keeping receipts anyway but when we did return the car, the woman already had an attitude when we walked in the door. She was rude and inappropriate and complaining about another customer to us (apparently, he didn't have his fuel receipt). She charged us twice and issued a refund that she said couldn't post right away. The car itself was fine. Overall, it was less than lovely experience, and we will not be back to this location again. read more

They quoted us $20 for an upgrade and charged us $40 per day. Said we signed the digital pad (illegible)

STOP! Do you want to save a few $$ & be miserable after, or happy & go elsewhere? NIGHTMARE. OHMYGOD! CREEPS. RENTER BEWARE of hidden fees!! They are total creeps here. If you pick your car up 15 minutes early from your reservation, they will charge you a fee AND change your return time. Ex: p/u @ 10:40 instead of 11am, FEE. THEN, if you return your car EVEN 15 MINUTES past your NEW return time, MORE FEES!! Oh and they want a gas receipt too, to show you filled up your car. read more

TERRIBLE Service will NOT be returning. After customer service telling me that I was unable to cancel my reservation and the front desk telling me that my reservation was canceled and NOBODY knowing what was going on I didn't get a car and was STILL charged $161 for what???? I'll be filing a claim right away. read more

Don't ever rent a car from thrifty, if you bring the car back a day early they will charge you extra money for returning it early . A rental that should have been $127 dollars turned into a bill for $154 because we returned it a day early . Reason being .......... Because they had it scheduled for rent longer that we kept it . Even though they will make their money either way . So basically they rip you off for early rental read more

Avoid at all cost. This is a Nickle and Dime operation that is not prepared. Had a reservation well in advance only to have them say they have to wait up to an hour so they can "wash" the vehicle. This is low tech compared to Hertz so go with Hertz!! read more

I reserved a full size vehicle but they did not have any available, however I was able to get into another vehicle . Beyond that the pick up was painless and easy. Coverage options were available but they were not pressuring me into them which is great. The return was also simple and fast! Be sure to bring a receipt that shows you filled up the rental car with gas within 10 miles of this location. As long as everything is in order per their agreement you will have a pain free transaction. read more

Pros: I received a great deal, the staff was great and they graciously gave me an upgrade because the car that I had reserved was not available. That car was clean, comfortable and had great mileage. Returning the car was fast and easy. No issues. Cons: The original car size I had reserved was occupied by a smoker and filthy inside, and there was not another one in the size I reserved available . The reservation center was constantly busy and rude. There is no way to talk to anyone in the local office unless you are at the airport and you need to be picked up. Also, by luck, I found out that the place closes at 5 PM, and my reservation pick up time was 5 PM....something the reservation center failed to mention. Would I rent from here again? Possibly. Even though the local maintenance staff needs some cleaning training and reservation center could use some additional training on what customer service means, but the local staff was great as they graciously took a not so great situation and made it better. And the car was fantastic. read more

Avoid Thrift Rental Car at the Tuscon International Airport. I was force to pay for a full tank of gas when I turned in my rental car, even though I had the gas station on the line to confirm my receipt and that I had just filled up the tank. Plus the gas tank indicated full. Customer service agents on location avoided any contact with me and ran away. Thrifty customer service 1-800 number does nothing. DO NOT use this company! Awful experience!!! read more

For almost 2 years I traveled to Vegas and Yuma for 10 days a month the Tucson location usually had the car I had reserved and as a blue chip member I would get extra discounts. In Vegas check in is so easy with a reservation. Most cars still had the Sirius Radio which makes the drive to Yuma a whole lot nicer since I speak minimal Spanish so I could get great stations. Most of the staff is very nice. I do customer service and sometimes at the end of the day I am not so bubbly either. read more

-Not at the airport (nowhere in the reservation process or paperwork does it say Airport shuttle while every other rental company has a rental counter at the airport) -Wondered around the Airport rental car counters wondering where is Thrifty. Finally, Dollar helped out and called us the shuttle and told us where to go wait. -Prepaid and get there to be charged more fees (again nowhere does it say taxes not included) -Prepaid for a compact or larger (wild card) and given a Hyundai Accent Hatchback Wish I would have looked at the other reviews first, you can see this place sucks! read more

I'd give this company no stars but the car was in good shape. It's a good thing because a 3 day rental on a Ford Fiesta ended up costing me over $200. When you pay online at Thriftys they are charging you through a third party company called Carwire . The website advertises a small compact car for $23 a day . My total with all of the associated fees came to $109 paid through Carwire . At the airport I declined all additional insurance and prepaid the gas which was suggested by my rep at the counter . They showed my total bill due would be $113. Of course you would think ok " I've already paid $108 and the estimated total due is $113. " I'm thinking I'm going to owe an additional $5.00 when I drop off the car , fine. Oh no, my Visa was billed the additional $113 making my total rental Cost of this car $221. Ridiculous! I see why uber has become so popular and why this company with all of its hidden fees and shady way of doing business has resulted in their horrible reputation . A call to "customer service " proved to be a waste of my time . The rep was argumentative and absolutely no help at all . I only chose this company in the first place bc of the convenient downtown San Diego location ( that no longer exists). All of the car rental companies are on airport property now so you'd be better off renting with a more reputable company read more

Shout out to Caleb. He was very helpful in finding my jacket and getting it back to me. On another topic - I wasn't crazy about the penalty I had to pay when I returned my car a day early though. read more

I went online to thrifty.com to look at available cars for rent to take my family on vacation I saw a nice van and it had a pay now option or pay later if you payed now it was 100 or so dollars cheaper so I got my debit card out and paid the 652 it asked for and it showed that I would have to pay 182 at the time of pick up. So the day comes for pick up and I go in to rent my car and they tell me I can not pick it up because I do not have a credit card and they recently changed their policy on accepting debit cards only if you have a flight scheduled. I asked for my money back that I paid them and they gave me an 800 number. I called the 800 number and they said they could not return my money unless I could prove I had a flight scheduled. I asked to change the name to someone else who had a credit card and they said because I paid they could not change the name. Worst service ever, worst company ever, I don't care how much cheaper they are I will never do business with these thieves again. read more

Jackie was very helpful when I picked up my car and when I dropped it back off. I have rented cars from Thrifty on several occasions and had good experiences every time. read more

I was satisfied with my rental, however I feel that there are not enough workers to staff the counter! I returned my vehicle today, and was shocked to see they only had one person at the counter. The line was out the door with customers waiting to be assisted. If customer service is your priority start with hiring staff especially during Tucson's high season! read more

Do not book the "wild card" offer. It guarantees a compact size car or larger. They decide what is "compact" car and what you really get is a subcompact, like the Toyota Yaris or Hyundai Accent. Very unfriendly staff and difficult to deal with at pickup. read more

If I could rate this outfit with minus stars I would! STAY AWAY FROM THRIFTY! We made our reservation two weeks in advance for pickup at 6:30pm. When we arrived at the airport, we followed the signs to car rentals and found that Thrifty is off site. There is a shabby looking phone with instructions to dial 1 to reach Thrifty. Dial one and no one answers. Stand out front for the Thrifty shuttle and it never arrives. Go back and dial one...no one answers. After about 20 minutes I go inside and ask Budget and they tell me they don't know anything about Thrifty. Call the 800 number for Thrifty and stay on hold for 10 minutes. It's now going on 45 minutes we been standing around. Finally the 800 number answers. I let them know whats going on, back on hold for another 5 minutes. They come back on line and say Thrifty at the airport is closed! WTF!!!! What am I supposed to do now? They say go talk to dollar! FT! There is no communication that Thrifty closes at 6! There is no message on the shabby phone giving you information on what to do! I called the Thrifty office at the airport the next morning to let them know what happened and the manager is like "Ya, we close at 6, sucks to be you" attitude. "Sorry for your inconvenience." Well, sorry for Thrifty...never get my business again!! TUCSON AIRPORT THRIFTY = BAD CUSTOMER SERVICE! read more

Tucson location is great customer service, cars not as clean as they should be and unfortunately some cars smell like smoke. Newer cars in the full size section only. I would recommend this location for a good selection in cars and quick service. Only other problem is not enough personal at the counter and being a Blue Chip Member does not mean much when waiting in line. Their operating hours are not that great either read more

If you see them on http://carrentals.com stay away. You'll get stuck with dirty, unreliable car ,from an unhelpfull & arogant staff. Horrible staff & overall miserable experience. Their customer service dept offered 3 -$10 coupons to go back, ha they won't even cover 1/3 if if you put an extra driver on vechile for a week. I'd pay the extra $10 to goto others. They offered a Caliber & give you a pair of rollerskates or the smallest Kia on the road. When they didn't have the Caliber I expected because they were "grounded" I wasn't offered an upgrade, but to pay more for one. Their lot was full w/cars & not even offered as a courtesy a mid size for my troubles. if your looking to have your exceptations exceeded, & provided a lick of customer service, don't goto Thifrty, cause they could care less about you, all they want is as much money they can get outta you. read more

Four stars for the staff, who were unfailingly helpful and courteous, and we dealt w/ 2 of them over the course of a couple of days. Minus one star for poor cleaning of the cars after they were returned and God knows about maintenance. After flying in on Monday we were driven out to the rental car office. The shuttle driver assured us we could safely leave our luggage outside and so we did. The young woman who helped us offered us a choice of three cars. We chose the Kia Optima, which still had mud on the sides from the previous renter, loaded up the bags and as he started to drive out, Alan noticed a "check tire" light and parked it. He went inside, told the young woman, who gave him the keys to a Chrysler Sebring. The trunk wasn't as big or as well laid out, but we got all the bags in. The car was awkward to enter and uncomfortable to sit in. It smelled faintly of cigarette smoke. We were tired so we took it but decided we'd return it the next morning, which we did, trading it for a Hyundai Sonata. Again, the trunk was large and functional, the seats were comfortable, even luxurious, w/ leather upholstery and it was easy to get in. The dashboard had been wiped down w/ a dirty cloth and the radio display was almost impossible to see. Eventually I got a cloth and wiped it down and that made me feel better. So far we've been pleased. read more

Avoid at all costs. Rented compact car...Ford Focus. Cover to hatch was broken and told us to just stick the big plastic cover in back seat. I told them that I did not want to do that and that there was no security for valuables in back of car ( I was attending gem and jewelry show and purchasing valuables). Asked for different car and was told they didn't have any other compacts but for a certain price I could upgrade. I said I just wanted any car with a trunk and was told it was my fault since I rented a compact and I should have known that they only have Ford Focus hatch cars. Nasty customer service and car was a piece of _____. read more

They pressured my dad into getting all sorts if upgrades when he arrived after telling him that the car he had reserved was not available, and the car he ended up getting was defective. It vibrated once it hit 50 miles an hour and the car seats were very uncomfortable. We ended up billed for SEVERAL HUNDRED DOLLARS more than our original booking, once everything was settled! The customer service was awful and another customer who brought in his car was also complaining about the condition of his defective vehicle -- which had no tread on the tires and was (literally) falling apart. As for us, we paid for a "Jeep Grand Cherokee" -- the car has an MSRP of around $28,000. When my dad arrived, they told him that they don't actually have any of that car in stock. In fact, they only carry one of that car. Instead, they said that either he could take one of their "equivalent" vehicles, or pay for an upgrade to a more expensive vehicle. The "equivalent" vehicles include the Kia Sportage, with an MSRP of around $19,000! However, when he said "no" to the equivalent, he was told that he could not get a refund on his payment for the more expensive Jeep Grand Cherokee, and instead would either take the Sportage-type vehicle or pay an upgrade fee. He was completely stuck. The staff here just laughed and admitted that they deceive customers by booking out fancier sounding cars that are not actually available. This is complete consumer deception and I am shocked that no one has brought a consumer class action against Thrifty. Don't rent from here!!! read more

Walked in at 9pm to find a long line and only 1 person working the desk (poor staffing and a long, miserable wait). The car was awful and had mechanical problems (poor selection and maintenance). The place was difficult to find when we tried to return the car (hidden down a road, no signage). Bad experience overall. Rent your car from someone else! read more

This place has super-lame customer service. When you dare to ask a question about your bill, they direct you to an 800 number that is nearly impossible to navigate. I spent 30 fruitless minutes trying to make a simple request, only to be switched to the wrong department and then disconnected. Inflexible attitudes among the staff. Also, inconveniently located off-site and away from the rest of the rental car agencies. I won't be doing business here again. read more

First ever car rental review, but I had to post it. Thrifty offered the lowest rate I could find, and I expected my experience to reflect that rate. I was very pleasantly surprised! Upon arrival at Tucson Intn'l, I found Thrifty did not have a counter on-site, and I needed to phone for a shuttle to the off-site location. "Yep, here we go" I thought. But the friendly voice on the dedicated phone told me 3-5 minutes, and she was spot on. A very short three minute shuttle ride to the offsite location (thank you Marilyn, pulling double duty as manager and shuttle driver) and I found the same friendly voice at the counter (Yvonne, and I apologize if I misspelled your names). She couldn't have been nicer, and engaged me in a friendly conversation while she juggled multiple customers. Not an easy thing to do when you're helping multiple people. The car was ready and waiting, and all the details were explained thoroughly by Yvonne. No issues with the car during my stay. The only knock I have is returning the car, as I didn't see any signs for the same off-site return location, but maybe that was just my mistake. It was manageable, and DJ shuttled me back to the airport quickly. I will definitely use Thrifty on my next visit. Hopefully Yvonne isn't making her 27 hour drive back to visit family, and I can thank her in person (and the rest of the staff) for making my experience so surprisingly good!! Thank you all. read more

I enjoy renting from Thrifty. I reserve online, when I get there I ask which vehicles I get to choose from. They have had plenty! I like to try different vehicles and once I needed an up grade and Khalil(?) Helped me find one I liked. The cars have been clean and in excellent condition. I haven't had any mechanical problems. I did get a change oil icon on the way back from a 4000 mile road trip:) My last road trip was only 1500 miles and the jeep did well on all of the hills. Thanx for the good times!! read more

I reserved my rental through Southwest, which seemed easy enough. I chose the best rate for the car I wanted. However, when we landed in Tucson, there were a lot of rental companies at the airport, but not Thrifty, which we had not been told. We waited for about 10-15 minutes for the shuttle. The woman who drove the shuttle was WONDERFUL! She was thougtful and helpful, even pulling up our rental next to the shuttle van as we had several large boxes to transfer. When we went to retrieve our reservation, things went poorly. We were over charged, nickle and dimed on every single turn. Our "quote" was no where near the same price we ended up paying. It was so negative and we felt ripped off. We rent cars a lot, as we travel for both business and pleasure at least once to twice a month. We will never rent from Thrifty again. I was told that I could drop my car off at Dollar for an early flight, since Thrifty does not open early in the morning. When I called, out of courtesy and respect, to let Thrifty know that I would indeed be dropping my car off early, I was told there would be an $11 extra charge. However, my car was still charged for the entire day's rental. To top it off, when I opted to fill up the gas tank myself, instead of paying Thrifty $58 in advance to do it, I was told I needed to bring in the receipt for the gas to prove I had actually filled it up and that it didn't just "look" full, as this MINIVAN got great gas mileage. It was insulting and felt rude, though our rental agent was not outright disrespectful, he just kept saying that he didn't make the rules. At almost every turn Thrifty handled itself poorly, disrespectfully and dishonestly. read more