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    Thrifty Car Rental

    1.7 (52 reviews)
    Open 7:00 am - 5:00 pm

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    Zip tie repair of cars.
    Chris S.

    Used to be the best place to rent a car in Tucson. New hours means the location on Elvira's closes at 6pm. After that you must go to the Dollar Car rental location at the airport. I rented a car from here with a pick up time of 6pm. I arrived at 5:55 and the location was closed. The employees were on their way out were rude. This was just the beginning of a nightmare rental, the car I picked up from the airport was obviously not inspected for safety since I got as far as Yuma until the under part of the car near the front fender (not sure what it's called) fell off. Looked under the car and it had been attached with zip ties!! Unacceptable. Even returning the replacement car a couple days later back at the Tucson airport was a hassle and again, the guy working the counter was rude. Soooo disappointed. The only positive is the lady who checked cars in and out at the airport during pick up was nice. The men working the counter during check out was nice...however I think they are all Dollar Car Rental employees. Not thrifty.

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    2 years ago

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    7 years ago

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    15 years ago

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    14 years ago

    They quoted us $20 for an upgrade and charged us $40 per day. Said we signed the digital pad (illegible)

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    11 years ago

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    Page 1 of 2

    Ask the Community - Thrifty Car Rental

    Review Highlights - Thrifty Car Rental

    Coverage options were available but they were not pressuring me into them which is great.

    Mentioned in 2 reviews

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    Hertz Rent A Car - This is how the second car looked on the outside

    Hertz Rent A Car

    2.1(125 reviews)
    0.4 mi

    I arrived at the counter after a 12 hour journey and they told me "sorry, we have no cars left"…read more Stuff like this I'm sure can happen but what about customer service, how about giving me a courtesy call since I made the reservation months ago. It would have allowed me to possibly make another plan or request a ride share. The two at the desk, while they did say sorry they kind of shrugged and said try again tomorrow. I think this time I may really write Hertz off for good.

    I've been a Hertz member for a long time and have generally been very pleased but this rental…read moreexperience was absolutely the worst I've had. I'm a Gold Elite member and every other airport I fly into, I simply go to the vehicle in the space indicated in the email I receive. I did the same on this trip into Tucson. I got to the car but there were no keys, so I went all the way back to the desk, stood in line and finally got my keys. Defeats the purpose of being a Gold Member. I then took my luggage out to the garage and got to the vehicle and did my customary walk-around. The window had a chip (that's a nightmare when Hertz tries to bill you for it - ask me how I know) and damage to the passenger door that I just didn't want to pay to drive (picture attached) because it looked like a second tier rental. I went back to the desk with my luggage and was given another vehicle. By this time I was running late and needed to get going. The vehicle was filthy inside and out. I've attached pictures of the outside. There were also large scratches down the passenger side. If the vehicles weren't inside a parking garage there may be an explanation but - nope. Once I started driving I saw that something had been splashed all over the dashboard and steering wheel. Totally unacceptable. I had to have the car washed the next day. Try as I might, I could never get a human being to talk to. Everything is done online or via voice messaging . Someone finally texted me and 'annotated' the damage to the passenger side and said I'd have to contact roadside assistance if I wanted a new car - which entailed waiting around for hours - I ultimately opted to just wash it an press on. I competed the survey they sent and received a 'canned' email 'we're sorry we didn't meet your expectations . . . '. I sent an email back saying that the canned email was actually more offensive than no response - they never responded. Based on this experience, I will be cancelling my account after my trip next week and will not use Hertz in the future. Their prices are always a bit high, but in the past it's been because of vehicle quality and customer care. When I asked the attendant at the airport why the damage to the first vehicle wasn't fixed, he said 'Hertz doesn't fix them - they just put them back in service'. I guess that says it all!

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    Hertz Rent A Car - Rental Counter

    Rental Counter

    Hertz Rent A Car - Gold service line 2024

    Gold service line 2024

    Hertz Rent A Car - Only 3,000 miles

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    Only 3,000 miles

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(144 reviews)
    0.5 mi

    The 4 staff that I encountered inside, at the counter, and check in were super friendly and…read morehelpful. This was the first time that I was using a new work portal to rent a car. Staff were professional and patient. Car was clean and class I requested had multiple options available. Thank you Enterprise for a smooth rental process.

    Love Enterprise been renting cars since I was old enough to rent which was a long time ago. This…read moretime, flight was early, they didn't have a car. They tried to talk me into an "upgrade' which was a HUGE CAR that I couldn't drive so I declined and said I'd wait. They had nothing. After 30 minutes they tried to put me in a car that I couldn't even touch the pedals but my knees were against the dashboard and the steering wheel touched my legs. I pulled out and then parked. I could NOT drive it safely. They didn't care. The condescending child working there had the cajones to tell me that I need to learn how to adapt. Then he told me that they don't honor reservations and it's always first come first serve. They charged me over $500 Then I went inside and the man behind the counter was no better. Basically "sorry bro" attitude leaving me stranded at the airport. Luckily I got someone to come get me 45 minutes later but the fact that they didn't care and were so rude to me is unacceptable. I have three other reservations with Enterprise but am thinking of canceling if this is how they treat folks.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget Rent A Car

    Budget Rent A Car

    1.4(134 reviews)
    0.9 mi

    I had an online reservation placed for business…read more I got in line after landing and walking through with a bit of signage confusion leading to here navigating from the terminal to rental car desk location at this airport. It seems that airport rental car desks, especially here, always are under staffed with employees working for multiple companies. There were only 3 employees doing contracts or paperwork for multiple rental car companies. When I finally got to the counter I was trying to provide the reservation number but she insisted my name. I gave her the info and she stated she did not have a suv as reserved. After speaking with someone she found out she had 2 suv types available. I was provided a red Jeep Wrangler. Paperwork was quickly processed, keys given, directions to locate the car was provided and we were out. The vehicle was clean but a quick over; yet dusty outside but what can I say its Arizona and very dusty. The vehicle after starting it up and driving sound very loud and needing service as a person that have had experience riding in one via rental and of personal. The experience was not overly stressful nor stress free but could be better.

    Do not rent from them ever, at least I won't, I got a flat on the way back to return the car, then…read moreI got a flat, and I was about to miss my flight so I changed it with the spare that was in the car and now after 3 months budget sent me a bill of $160 for the tire repair and said that I don't have roadside assistant so I have to pay for the tire repair. discount tire repair tire for free, but budget wants a new tire from me.

    Photos
    Budget Rent A Car - A big disappointment.

    A big disappointment.

    Budget Rent A Car
    Budget Rent A Car

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    Thrifty Car Rental - carrental - Updated July 2026

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