The last time I rented a car I was a little scarred by my experience, so this lively interaction blew me away! Most importantly, the employees were friendly and helpful. They were a little busy and frazzled yet they made time to chat warmly, and explain everything in great detail (such as how to check the car for dings and how to return to the airport, even though this location was off-site). It just started our whole vacation on a nice foot to have this pleasant exchange. The car was clean and functional (not always the case), so we are very pleased! read more

Alamo Rent A Car - Car Rental Near Me - Tucson, Arizona

Very, very disappointed with this car rental service. My husband and I are always renting vehicles for our trips and on this particular trip my husband and I had two flat tires. One where we had to go into town to a discount tire to get a replacement which was in the amount was $263. I am still waiting for that check from Alamo rental and the date of rental was April 30th. The attendant at the airport comped our rental because of the horrible trip we experienced in this vehicle ($180) And he was also supposed to send us a check for the purchase and we are STILL WAITING !! Very disappointed read more

They have great customer service and are reliable. Their unlimited Miles is a plus when you are traveling out of state. read more

After waiting approx 1.5 hours, they found a car for me. A tiny little car. I had rented a full sized sedan. The people working there were likely overwhelmed for the amt of people waiting. Car # 2 - couldn't pair my phone. Car #3 was a "charm" if you call reserving a full sized car and receive a compact. Never again read more

At Tucson Airport, there was no signage about where to pick up car. We finally went to where other rental companies were, but Alamo wasn't among them. We came back out just in time to see the Alamo shuttle leaving without. A woman there said she was supposed to tell us to take the shuttle, we didn't notice her on the way in and somehow she didn't notice us. So we can wait quite a while for next shuttle, along with that woman who was now off duty. When we got to Alamo office, it was empty. The woman now off duty was willing to take our information and get us a car. It was quite new and in fine condition, but dirty on the outside. We chose to bring the car back full, and assumed it started out full so didn't think to take a photo of that range. It showed a range of 320 miles. When we filled it up days later, we struggled to find the fuel hatch release button and finally had to consult the owner's manual and found there was wasn't one--you just push the hatch door. That tip should have been provided when we picked up the car. We filled the car, and it showed a range of about 450 miles, meaning it hadn't been full when we rented it. But since we didn't take a photo of the range, we couldn't prove that it was low starting out, so fill the car up all the way just before dropping it off. The Alamo woman mentioned something about which other rental car offices we could drop the car off at, but were tired after a day of travel so didn't write it down. The day before we the end of our visit, we called the airport Alamo office six times, but every time no one answered and we were disconnected after less than a minute. When we arrived at the rental car return area, none of the other rental companies display and signage about accepting Alamo car returns. So, the rental price was slightly better than competitors, but for all the janky hassles and very poor communication it wasn't worth the potential savings--and the cost of having to pay for extra gas eliminated those savings. We do not plan to use Alamo again in the future. read more

Be aware that while Costco says that Alamo is in-airport, it is not. You do get to drop off your rental car at the terminal, but when you arrive, you need to take a shuttle to an off-site place to rent the car. So not quite as convenient as I would have liked, but as I was on vacation, the inconvenience was minor. Fortunate for me, the shuttle showed up pretty much as soon as I found the pick up spot. The shuttle ride is just a few minutes away, and the shuttle driver was very friendly. I was the only person renting a car when I arrived, so there was no wait at all, and while I was filling out the paperwork, the lady gave candy to my daughter to keep her entertained. I was given a choice as to which car to rent, and no one gave me guff about using my travel credit card rental coverage rather than purchase their insurance. As I mentioned before, drop off is in the airport terminal, so no problem there. I'd use them again. read more

Jermaine and Christine are awesome! This review is a long-time coming as our rental was a few months back, but their friendliness still resonates to this day, especially in light if my friend and I arriving late in the evening and were probably the last customers of the day. Yes, the location is off-site from the airport, but the friendly customer service as well as the car availability was definitely worth it! read more

Machaela, the manager on duty was awesome. We had a short term lease of 3 months. We brought the car back for a 30 day inspection and swap out but we brought it back a day early unknowingly. They worked it out such that it all worked out. We had a Dodge Charger and wanted a Camary. Within 15 minutes, they brought a Camary from another location. Friendly service and very attendant to helping. read more

Location is Off airport no signage for shuttle NO assistance at airport toll free # useless

When we first got to this rental counter in the Tucson airport, the line wasn't that long but it was moving incredibly slowly. There were two agents and then one left, and the line kept growing behind us. From time to time someone with a tablet would come in from outside and call a name, so eventually we figured out that this was the agent checking people out and giving them the keys to their rental. I got up to the front and was greeted with an apology, had a relatively easy checkout, and was given the agent's card and name if we had any questions while we rented. Got an area guide to a few restaurants and we were sent to the waiting area to wait. It took about 45 minutes to an hour to get our car. Everybody there was nice, apologetic, etc. but we saw what the issue was - when we walked out to finally get our car. THERE WERE NO CARS IN THE PARKING LOT. They were literally waiting for cars to come back so they could turn them over and rent them out. I don't think this is the norm because when we returned the car the lot was full again. There was a bowl game in town that weekend which is probably why so many rentals were gone. Our car was fine for our trip and the best price we found for that weekend. And the return was easy. A couple days before we had to return the rental I reviewed the return info and found a mistake on the contract. The pickup time and drop off time were wrong. The pickup time was EARLIER than we actually got the car and the drop off time was marked as AM and not PM (when our flight left). I emailed the address on the business card I was given and received an apologetic email and a voicemail from the manager at that location the same day. When I dropped off the car, I showed the email address to the agent in the lot and they made sure that I wasn't charged for the extra time that was added to my rental. Everything was easy peasy EXCEPT the rocky start of having to wait so long for our rental. Oh, and the disinfectant that they use to clean the car was terrible. It took a day of driving with the windows down and wiping down the interior ourselves to dissipate it. Make sure to check your rental contract before you leave so you can alleviate any stress at the end of your trip. Also, spouses can drive the car for no extra charge! A huge plus of rental cars at the airport is that they are located AT the airport. It's so easy to find them. A great advantage to traveling to a smaller airport. Also, you can save *a lot* of money by renting the mystery car - one that management chooses for you based on what's available at the time. We had a Nissan Sentra sedan with good gas mileage. One more thing. Gas is incredibly inexpensive if you're coming from a big city. If you don't want to search for a gas station before your rental ends, splurge and pay for them to fill the tank. On the day we rented, the going rate was $2.89 a gallon! read more

Alamo Rent A Car - Car Rental Near Me - Tucson, Arizona

We arrived and there was no line. Straight to the front and met the most wonderful CS rep Isho who was so pleasant, helpful and very kind. Our experience was great. Only problem was we booked a full size car through Costco and got a compact. It was very uncomfortable for all 4 of us who stand at least 5'8". I will reach out to Costco for a price reduction. Alamo did reach out but have not heard back. The CS rep who checked us in was so friendly and helpful. Probably the best experience renting a car I have had. read more

Ladies at the off-site location where the vehicles are picked up were so pleasant - great way to start off our Tucson vacation. A special shout-out to Christine, who gave us suggestions for some new breakfast places in town. read more

A wonderful experience from beginning to end. Efficient and polite customer service agents. Very easy pick up and drop off. Pleasantly surprised after 2 awful experiences with other rental car companies. I will definitely book with Alamo again. read more

I had a very condescending and rude agent who talked down to me when I asked for clarification about various policies. Not helpful at all. No complaints about the car that I got, but will likely try a different company next time. read more

Fantastic experience twice now. Highly recommend. Customer service is ultra helpful!

Free upgrade! Car was clean and and the tank was full. We returned the tank full and the checkout process was incredibly easy. They offered me water and I honestly can't think of another car rental place that offered me water. Its located inside the Tucson International Airport so it's a pretty convenient location. Will definitely rent from them again. read more

If you ever needing to rent a car at the Tucson international airport Alma is definitely the one you want to rent from not only are there price is excellent I have never had any issue with any cars I've ever rented from their cars are spectacular and they're always clean and fresh because my service is amazing and even if they have issues they always make sure that they fix whatever the problem is I've always been upgraded for free which is always a plus in their cars they always have a luxury vehicles you can't go wrong with Alamo trust me on that one read more

Rented a mini van.. Yes, a mini van! Had to pick up at the airport, customer service was ok( definitely experienced better ) I asked for a AAA discount ( nope) a super cool person discount ( nope) .. Anyhow.... After her scaring me to death about not getting insurance & a couple of other unexpected costs .... I finally went to get the van... I am definitely not a " grocery getter " fan but, this van was way cool! It had all the bells & whistles and in the end ... All was well , even though my pocket book was a lot thinner. read more

Alamo Rent A Car - Car Rental Near Me - Tucson, Arizona

Awful. Standing here in line for over 20 minutes at 12:15 am. There are 3 people working, but only one person manning the desk helping customers. I reserved a mid-size, but they only have trucks. They are telling customers to come back tomorrow to change the truck to the vehicle they ordered. I finally get to the counter at 12:45 am. They only have pickup trucks left. He gives me a Ford F-150. That's fine. I just want to get out of there, and to my hotel. A manager comes out, and says he will show me where the truck is parked. As we walk out, he realizes it's all the way on the other side of the lot. He has a ring of keys, and says he will give me something closer. We are standing in front of a upgraded F150 with leather seats and many upgrades. I asked him to get me that truck. He says he hasn't found the keys for it all day. I get in my F150 that was across from it. Next thing I know, one of the workers unlocks the truck I wanted, and throws his bag in it. The manager starts talking to him, and they both start laughing. The worker hid the keys all day, so he could take the truck home instead of renting it out. And the manager laughs about it. That's probably how the place is run which is why the service sucks. BTW, this is one of the only Alamo's I've seen without a self-serve kiosk. I'm sure that would help with the line issues. However, it won't help with the employee issues. read more

Alamo Rent A Car - Everyone else is done, but I'm still waiting in line at Alamo. This sucks. - Car Rental Near Me - Tucson, Arizona

Alamo had no issues used a DAV discount with expedia. They had last minute deals. No issues in rental, they advised of the standard upgrades, insurance, gas, but no issues when I declined. Good location at the Tucson Airport, all the car rental offices at the airport are in a building east of the terminal with a parking garage behind. If you enter the airport it is after you drive by the terminal. (There is a back way, but complicated if you don't know the area.) read more

The car and Alamo representatives were excellent. But there wasn't a kiosk at this location, so it is wise to check in on line to speed up the rental process. The car we got was clean and problem free! read more

poor customer service. Filled tank just before arriving to airport and they charged me because I was 1 gallon short! How can that be....if I filled the car up like less than 1 mile away!! read more

Well I reserved for my husband and pre-paid for a small SUV, showed up when he said he would be there, and no small SUVs available. Husband who has a bad back, had to drive In a Very low to the ground uncomfortable Chevy, all the way to Phoenix. Unfortunately, meeting his brothers there for an even longer drive to Vegas( fortunately he dropped the Alamo car in Phoenix), but this impacted his whole weekend and effected his golf ability, reason they were getting together. Bottom line DO NO PREPAY!!! he was on a tight schedule to meet everyone in Vegas's and was trapped by what Alamo told him. Very ugly lesson learned by both of us... read more

Occasionally, I wondered why Alamo never seemed to get out of the bottom position of car rental companies. Because of the unavailability of a vehicle from Hertz or Enterprise, we had to use Alamo this past week or so; now I know why. The people who work there are on such a tight leash, they cannot make even the simplest decisions unless it absolutely follows their rules. This comes straight down from management and explains their bottom-feeder position in the market. During a rental for our son, we had a fraud claim on one of the credit cards. Spoke with a person from Alamo who would not take a substitute card over the phone, but insisted that we needed to bring the card to the airport. We live about an hour away. Crazy that they would not take a credit card over the phone right? The following morning at 9:00 I went to airport; the service counter in airport closed; the service box in parking garage closed; it had a note which referred me to the National box. I presented my driver's license and credit card as directed by Alamo rep the night before. I was told that due to rules, I had to have the rental car present; I explained that my wife was told the night before, just to present the credit card; I also explained that my son with the rental car was at least 30 minutes away and involved in a wedding. After arguing, there were no concessions or alternative solutions provided by Alamo/National. My son drives down with the rental car and credit card only to be refused contract renewal (even though they had given it to him in the first place). My wife was forced to drive an hour to the airport to meet my son to cancel the Alamo contract (we did not renew the rental due to all of the unbelievable poor customer service). We went back to Hertz; got a car; no problem. As I told the Alamo/National people working in the monkey booth; we will never, ever use Alamo again. What a nightmare and what incredible inability or refusal to come up with a common sense and reasonable solution to a small problem. Management at the top clearly suffers from the same dullness. If I could give no stars, I would have. read more

I lost an AirPod in their seats and they wouldn't help me retrieve it, sucks now I only have one earphone and all they had to do was have one of their mechanics move the seat read more

Worst customer service I've ever encountered! Don't bother coming to this location, they won't help you! ABSOLUTELY HORRIBLE!! read more

Pathetic customer service! Returned vehicle on Friday at 9:30 AM. I was told I'd have receipt email to me within a couple hours, 30 plus hours later, still no receipt! I have called multiple times with no way of talking with local office. People at 800 number can't get ahold of Tucson! They have emailed them multiple times and still no response from this office. After 30 plus hours my rental agreement hasn't been closed. I do not recommend this facility to anyone. Total lack of customer service! read more

Great service all around. Showed up a bit early to my reservation and they were able to accommodate me with no problem and no extra fees. Both picking up the car and dropping off was a breeze. Car was awesome, well taken care of, and fun to drive. Will definitely be using Alamo in the future ! read more

We rented a VW Jetta for one week during our holiday visit to Tucson. The attendant, Pete La Barbera was very helpful with our reservation. In fact, we had a reservation at a rental car agency already, however, Pete did such a great job serving us and advising us on our rental that we realized that Alamo was the best choice. Alamo cars are parked in the garage adjacent to the main terminal; no waiting for shuttles and lugging your baggage to off-site agencies. On the day of our flight, the counter was closed--but all we had to do was park the car and drop the keys at the counter. As easy as that. Thanks Alamo. Personalized customer service like like this makes a big difference :) We enjoyed cruising through Gates Pass in our VW Jetta this week. read more

Worst rent a car experience I have ever had, and that is saying a lot. Flat tire discovered at 3rd or 4th mile. I try to call national help line. It hangs up on me and does not recognize iPhone number selections. No way to bypass. 3rd call finally worked. Got national help person. Polite. Not helpful. By now we are at the hotel. Because there is no spare, they need to send a tow truck and I need to ride with them to the airport to exchange the vehicle. And they may charge me for it. I said this sounds impossible. She said she could contact the local counter to see. We tried. They didn't answer. So she gave me their number to try on my own. 28 minutes 2nd call worked. After 18 minutes. Not kidding. I told him the situation. He said he would have to forward me to the manager. Ring ring. Voicemail. I now call back the national "help" line. I will take whatever. I have no knowledge of the price. I just want it to be over. We are at the 18 minute mark of this call, she put me on hold, trying to contact the local counter. If you want zero customer service, wasted time, punctuated by extra fees and disinformation, this is your franchise. Update: at the 27 minute mark, she just came back and said they have not yet picked up at the counter. She affirmed that she does not know what fees will be for them to tow it and me back to the counter, or for them to tow it back and deliver me one in the morning. No idea. And nobody answers at the counter. "So, which would you prefer?" Amazingly terrible service Update: she went back on hold. At minute 35 now. Waiting for local counter. Update 2: she just came on line to let me know that nobody is answering. She then asked if there was anything else she could do. I suggested she please get hold of them and file paperwork to perhaps make their poor behavior known to corporate. Minute 45. Update 3: she kicked me to the local counter hold recording, at the 50th minute. She didn't inform me that she was dropping out of the call. "Please stay on the line. Your call is important to us. A representative will be with you shortly". On repeat. This is comical. Tragic comedy. Minute 54. At 64 minutes it forwarded me to voicemail. Again. Abysmal read more

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I was here with my friend who rented one for a drive we were doing to California due to some ongoing car issues with their own car. The customer service was great, really speedy. He encouraged us to do the upgrade and at first I thought he was doing the normal shady sort of rip off thing, until I realized he was right, it totally was worth it. For the price of a tank of gas you get an upgrade to the next level car. You can then return the car on empty. Now if you don't manage to return it empty, not worth it. If you're driving it across state lines and can calculate exactly how much gas you need to make it back to the airport, totally worth it! We got a comfy VW Jetta. It ran great and was super clean. The pick up and drop off was easy. She rented it through Hotwire and the entire process was flawless. read more

I needed to rent a car for a weekend visit to Tucson. Internet searching indicated that Alamo had the cheapest daily rates and I found a promo code for a free upgrade. I made my reservation online, and "checked in" to make picking up the car quicker. I was pleased to find no line at the Alamo counter. I was even more pleased that the employee did not try too hard to sell me the additional insurance I did not need. I was in my rental car, driving away just 20 minutes after getting off the plane. Returning the car was even quicker, I was headed into the airport within 5 minutes. No exaggeration. Alamo would get a full 5 stars from me, but the Camry I got was a little too dirty to warrant that (the center console was covered with crumbs). Otherwise, I was very pleased with my experience and will most likely use Alamo in the future if I need to rent a car. read more

Getting to the rental was quick and easy after picking up your baggage at baggage claim. The guys were kind and quick to get you your rental. I should've paid more attention to what I was signing. As I was charged different than what I placed online thru southwest car rental. It wasn't a huge difference but it was still a difference. Car was itty bitty. Was kinda fun driving such a tiny car. Didn't waste much gas so that was a bonus. Car smelled horrible. Every time we got in it was like the wonders have never been down. Took a while to adjust with AC and windows down. Car was clean & got us to point A to B. Returning the rental was just as quick. Took me $5.00 to fill up the gas I used in those 2 days. The guys checked it and gave me a receipt for the amount I had signed for at the first day. When I mentioned it, the guy said the only difference he saw was the tax. At that point, my time was worth more than the $6.00, I wanted to get out of Tucson AZ, so I just said no worries!! Not a bad experience, just wish the cost would've been the same that I had the email receipt from back in June. read more

Rented a car at Tucson airport with Alamo. Guess that will be the last time. Pushy rental agent trying to sell me everything under the sun and cactus and than gave me a crappy car with the ac not working well. Returned the car and went to Hertz rental and had a lovely experience!!! Will not be back to Alamo and i am an insider in their Alamo club. So not good!!!! read more

They were friendly, but hard sell the extra insurance, big time...at $25/day. Wha!? Also, was told you have to pay $11/day extra for additional drivers...even for business travelers. Budget does not charge for this. When returning the car, there was no one there in the garage. They had a key drop but we could not get a receipt unless we went inside to the counter. Well, no one was at the counter either. So went back to the garage and finally found an agent to check us out. read more

It was a long wait, nearly 45 minutes and unfortunately, we had already made reservations with Alamo while all of the other counters had no wait at all. Enterprise even had several staff while Alamo had only one. This was annoying, but once we got to the counter, we were quite happy with what we got. Everything was efficient and no hard selling on things like insurance or upgrades so that was fine. read more

Alamo is a great option for car rental in Tucson. They have a good selection of cars and upgrades for SUVs at a pretty decent uncharge. In addition, they allow spouses to drive the car without tacking on additional fees per day. The SUV we got was clean, reliable, and well-cared for. Dropping the car back off was easy. The employee was very friendly and got us on our way in no time. read more

This is my least favorite Alamo...Always very slow and short staffed. It seems I always get the same Gal. I'm polite, by always asking how she is, and each time she informs me, of how tired she is. Really? I don't find this very professional!!! And her tacky way, of making you feel like a your a fool, for not getting additional insurance, is out of line. I have plenty of insurance, thank you! Her colleague's are much more tactful. I know it's their policy to take each customer thru their procedure, but come on. Please Alamo, give the Gal a break, or retraining.... read more

Do not rent with Alamo! I have booked countless vehicles with rental car companies. I had started using Alamo because they were at all major airports I use as well as I earned points from southwest. I picked up my car as usual. Inspected the vehicle. Noted the minor scratches as every vehicle has and let the attendant know. She was not concerned as they were smaller than the size of a dollar and did not want to look at the vehicle with me. They do not provide a slip to notate damage as other companies do. I used my rental with no issue. Upon returning dropped of the vehicle and asked them to email the receipt as I do every time. This visit was different. I was met with a flashlight from a young gentleman inspecting every inch of the vehicle. Let's be real I have NEVER seen anyone at any rental company inspect a vehicle like this. They instantly starting accusing me of wrecking the vehicle and insisting I can't leave until I leave a statement with the manager for them to investigate. No investigation occurred. All I received is countless letters in the mail that I owed for damages that I did not do. The photos of the damage sent to me looked nothing like the photos I took of the vehicle upon drop off or pick up. They never took a moment to hear my side of the story. These agents must make a bonus off of any vehicle they say is "damaged". Also in Arizona they will charge you for any day the vehicle is out of service. This perfect vehicle with the same small scratches I noted upon pick up was now unable to be driven. Use another company. Take photos of every inch of the vehicle. Don't trust the inconsistent process of inspection at drop off and pick up by alamos team. They are in it to scam drivers. Alamo has lot my business as well as I let any other person thinking of renting know to go elsewhere even if it means paying a bit more. It's not worth the charges for "damage" and accusations. read more

A nice (limited) selection. The premium vehicles which are the newer ones are not able to be taken into México. Out of all the companies at the airport, this is definitely the cheapest. The staff is friendly when they want to be. Don't expect amazing customer service because they're usually one or two people manning the desk area. But they're fine! The reps will always make it seem like they're "hooking you up" with some amazing discount. Take it. They do offer AAA, Sam's Club, Costco discounts. The insurance policies are tricky, it doesn't include road side assistance or personal insurance. But protects the car. What makes me continue coming to this location rather than others is because of their extended hours. read more