I have learned to depend on Yelp to assess car rental companies at airports, mainly because so many seem to be really bad. Anyway, I pre-checked for Tucson airport and I am happy to say that National deserves their high rating. From the friendly guys who got me a car, to the excellent condition of the Toyota Camry, to drop off, everyone and everything was just about perfect. Many thanks to National and the employees I interacted with! read more

The staff here are one of the best I've encountered at a car rental. She went out of the way to link my emerald account to the rental made for me by a third party service. I had my choice of two different cars and ended up with a 2023 car! read more

Bunch of thieves!!!! I returned my car at noon on Friday. I realized I left my radar detector in the car when I landed in California. I started to call them soon after and no one answered and no one's call me back. The car was not taken of rent until Tuesday. By then I can imagine my radar was long gone in of the employees personal car. To this date no one has called me back. Truly disgusted by national and EHI. I am executive elite with 142 rental days this year and still get treated like this. I can just imagine how treat everyone else. read more

Not many cars here, but we had a reservation. Arriving early for the car, we waited for it to be cleaned. The car was cleaned in no time and we were on our way. read more

National Car Rental - Car Rental Near Me - Tucson, Arizona

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I really like National for the convenience of Emerald Aisle and the fact that I can grab a car and go. Not an option in Tucson (??!!) and wow what a line! No wait at the other vendors. The service was very expedient and professional, no problems there at all. read more

National Car Rental - Car Rental Near Me - Tucson, Arizona

Top notch customer service from the team here in Tucson. I had an issue with a rental car originally given it had the tire light on, clock was not set in the car, and the cruise control was not working I was tired and hungry so did not take the car back that night. I took the car back and exchanged it for another one which more suited to my tastes which was appreciated sitting little bit higher. But the team made all the issues right and did not charge me for the first night and apologize for the inconveniences. read more

Not one of the better National Rental centers. I guess it depends on when you travel. There's no Emerald Aisle so you need to go to the outside counter. Unfortunately when we arrived, there were no cars available even though I had a reservation and also an Emerald Executive Elite. After waiting for them to catch up with the returns and cleaning, I was provided a mini-van which wouldn't have been my first choice, but the wait was now over 30 minutes for another car. The line behind me went from 3 people to 15. That's also probably because many flights arrive around the same time. The return was quick and efficient. I guess it depends on when you travel. read more

Completely unprofessional, The Compact SUV I pre-booked was unavailable on arrival. Traveling alone, I got stuck with a three-row Chevy Traverse that was a gas guzzler and had a ""check emergency brake" warning on it. The attendant said he would email me my contract. It never arrived. I called the 800 number and they said they would call the airport to have them send it to me. Still did not arrive. When I returned the car, the agent who accepted it was condescending and dismissive, but at least he finally sent me the contract. This was my first and last time renting from National. read more

I rent from National weekly . Not sure what's up, but today was my worst rental experience with National yet... No car selection, had to wait over 1/2 hour in the heat. No water bottles available... Really? read more

I would give ZERO stars if I could. Horrible experience with National Car Rental in St. Louis Missouri. My fiancee and I rented a car for a business trip almost 2 weeks ago. We returned the car on Saturday July 3rd and as of today July 14th they STILL have no record of the car being returned. We do a lot of business with them and have for several years. This is the most incompetent service I have ever received. Needless to say we will be taking our business to a more competent company as we have to rent cars on a regular basis for our business. read more

This week I traveled to Tucson for business and needed a car from National Car rental. The location was new to me and Rick was patient and helpful as he helped me get a great car for the week. It's so nice to run in to team members who go above and beyond so naturally to be friendly and kind. I look forward to seeing him again when my travels bring me to Tucson. Thank you Rick. read more

Got here at late night. This place does the reverse of other rental, you check out first. The lady was very nice and she got you out quick. Got a 2017 Infinity QX30 2.0t awd. Not a bad car but it really feels very Nissan. You can see a lot of the bits and pieces from a regular Nissan car. read more

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Rented a 12 passenger van at Tucson International Airport and drove over an hour to the airport, but no van was available for me. Long story short, I never got the van rental for what I paid and no one called me to tell me it wasn't available. This company is a joke and highly unprofessional. This matter is still unresolved after a week. Don't use National Car Rental!!!!!!!!! read more

The worst. I rented a convertible for my week in Tucson. When I arrived to pick up the car, they didn't have it. I was promised they had five coming in that day and they would deliver the car to me later that evening and I would be compensated for the inconvenience. They offered me another car in the interim, a huge SUV, nowhere near what I was expecting to be driving around town. They did not get me a convertible that evening, or the next day. It wasn't until the afternoon of the third day that the convertible was delivered. As for the refund, first all I got was the run around. Now I'm being told they'll credit me $60. on my Nearly $600 rental because the car they gave me for those two and a half days was a more expensive vehicle. I DIDN'T ASK FOR A MORE EXPENSIVE VEHICLE! Nor did I enjoy driving this huge ass vehicle. I wanted the convertible I paid for to enjoy the nice weather and my escape from the Chicago winter. They robbed me of almost three days of that enjoyment of my vacation not only by not having the vehicle but the also dozens of phone calls trying to get the right vehicle. Never ever again will I use National and I travel quite often and use rental cars on my trips. Thanks for nothing, National. read more

While I think National is one of the more expensive car rental places out there, I have been using them and this location quite a bit for work lately. This location is located at the Tucson airport. It is a short walk from the baggage claim area. This location has an outside counter as well, which makes getting your car super convenient and easy. Their selection is usually pretty good. My only complaint and reason for not giving 5 stars is that their cars are frequently not very clean. I told the sales gentleman about a pile of dirty napkins in one of the cars glove box and he told me that if it happens again to either bring the car back....not so helpful, or go by a car wash and they will reimburse you when you bring the car back. Overall, I really like this location and the quick and easy check in and out process. read more

I travel on business every week and have been using National for many years. Their cars are always clean and their service is excellent Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Love this place... had a great time chatting with the person manning the checkout booth, got some freedom to pick cars, and he even gave me a great deal renting a G37X from the lot. FYI based on 2011 saw the following car options: Jetta, G37, a whole lot of malibus, a challenger and a decent selection of both luxury cars and SUVs. Painless/quick drop off when returning the car. LOVE National read more

Mari and Frank are wonderful. We had to switch our cars mid trip and accidentally left our Airbnb keys attached to the old keys. They were both so helpful in tracking them down! read more

This was my first time renting with national and it was a very pleasant experience. I was traveling with my 2 small children and as i approached the desk the two gentlemen greeted me warmly and somehow knew who I was. They explained that the car was ready and made it so easy. Especially since I had 2 little ones with me that weren't about to patiently stand in line. It was so nice to be greeted with smiles and given great customer service. It made that part of my travel experience that much nicer and I would definitely rent with national again. read more

Tucson National does not have Emerald Aisle, which I was concerned with. When I walked up to a booth, instead, there was a small wait and then was greated by Luis. He listened and responded to my requests then found me the perfect car with the cabin space I asked for. Walking the line of vehicles they had a lot of choices aside from what I needed. Easy walk from the terminal (granted other companies are too) but the ability to get a quick turn in the car I wanted, a beautiful thing. Best pick for Tucson Airport rentals. read more

Being an Executive Member, the wait was very long even with a reservation. I arrived at the counter and was waiting with 2 customers in front of me. One guy behind the counter and it took both customers 30 minutes to book a rental. Very exhausting. Finally the manager shows up and the computers were supposedly down, but you could rent vehicles. No rental contract given or e-mailed to me. Not a great process for having a reservation because everyone goes into the same queue. Very tired business traveler. read more

The staff are friendly and the cars and value are good. Giving one star because they are holding a $480 deposit on my Discover card and this is after I asked them to drop the hold upon pick up because I am paying with my Amex. I confirmed up return of the car that my rental was indeed paid for with my Amex. Yesterday I called National and the problem is still not fixed. I also called Discover card and they said sometimes holds can last for up to two. This is crazy, I rent with them enough to achieve executive level and they still can't release a hold on a rental from a credit card i didn't even use to pay for the rental car with. read more

What a disappointment from every other time I've been through this airport and used this company! As an executive elite member I was always upgraded. I am forced to book a compact car is a member of the United States government but because of my executive elite status I have always been upgraded. This time I received a car that was smaller than the Miata I own at home! What an incredible disappointment. The fact that I have used rental car from National almost exclusively for the last 2 1/2 months on business trips I figured that the old, executive you walk through and pick your vehicle, would be the case. They have failed me on the Customer Service level. For a couple dollars less I could've used executive and been upgraded I am so disappointed with this operation. The fact that I can barely get my bags in the car and I just had three of them is a testament to my problem with having failed expectations. Their customer service sucks, their selection sucks, and I know it's all part of the economy but you don't take your best customers and screw them over like this and expect them to come back. That is the definition of failureAnd if they continue this my expectations are that they will fail. When I mentioned to the older gentleman that this was not adequate he just left. So as far as I'm concerned I have lost my business and I can go screw themselves in the future. read more

I had an issue with my current car that I picked up from El Paso Airport so driving through Tucson I decided to stop by National Car Rental at Tucson Airport for a quick swap with the same car class. Megan Mansheim, the Manager decided to help me by saying only choice you have is to either pay an extra charge of $75/day for an upgrade or pay $0 for a downgrade car class, since she didn't have any Full Size SUV (what I have). Instead of offering a free upgrade from her side for the inconvenience caused by National cars she decided to be helpless and provide 0% customer service satisfaction. I decided to stick to my current car rental to avoid paying extra or go to a lower car class. After I left the location, I called customer service center and made a complaint to the Area Manager and now I'm waiting for a response. Not sure how Megan is a store manager for such a big location like Tucson International Airport. read more

Overall, very good experience with one annoying thing. I'm an emerald club member. Check in was fast and efficient at the TIA location. I reserved an economy online for 4 days for $110 (taxes & fees included). The guy at the counter asked me if I wanted the Chrysler 300 instead. I asked if it was the same price and he said yes, so I agreed (of course). But when I turned the car in, it actually cost $110, plus $40 in misc taxes and fees, for a total of $148 (~30% higher). Still a good price on a great car, but not what I had agreed to. I didn't have the time or energy to stay and argue during turn in, but I did feel a bit duped. As I said, all in all a good experience but next time I'll probably ask for an estimate in writing when receiving a "free" upgrade. read more

So much better than Enterprise. I am in and out within 5 minutes..literally. Friendly, efficient service. That's all I ask for and National delivers! Join their Emerald Club for free online, and bypass the lines. Much better car selection than Enterprise as well. read more

I've had many bad rentals with Avis, and have been shopping around for a new car rental agency to switch to. National is it. The service at the counter, and in the garage is fantastic. I love the selection of cars, and it's quick once I book online to receive the car I want. Could not be happier and will be using National exclusively in the future. As often as I rent cars given my job, it's nice to know that there is a place as well versed in customer service as I train my employees to be. read more

Fast and efficient! Offered me a upgrade in size, I declined and asked for a compact. Without missing a beat, they had me in a brand new (just 4 mi. on the o-meter) Accent. No pressure, no hassles, just great service. Thanks! read more

I travel often and our company uses National and Avis. I did not relish having to drive from AZ to VA and back in our minivan with 252,000 miles on it so I decide to rent a vehicle locally. I picked National because they not only had the best rate, but also because they had unlimited mileage for a standard SUV - other companies give you unlimited miles, but only in the adjacent states (AZ, CA, NM, NV) with a significant per mileage charge after 1500 miles. National had no such restrictions! As an Emerald Club member, they gave me the option of taking a premium SUV for the same price - we chose a GMC Arcadia and it was a good thing too - we needed the extra room to help move a family member from school to their first job. Great vehicle and the all wheel drive was handy driving through the Midwest rain. The local Tucson staff was very accommodating pre and post rental. Everyone was so pleasant to deal with! The vehicle needed an oil change during the trip and when I called National in Tucson, they directed me to use any rental facility or Firestone Service Center. Reimbursed for the service without question. Could not have better happier with the experience! read more

Close, convenient, fast & friendly. Best car rental experience ever. Special thanks to Luis & Jay. You guys are awesome!

When i arrived on 2/23/19 the line was identical to the picture presented by JD F. from 10/15/18. Only one person in the booth when i arrived and also only 2 cars to select from. At one point the person in the booth had to leave the booth and walk 100 yards to get a car to bring back for the customer. Finally the manager arrived and they had 2 people in the booth but still no cars. When it was my turn they asked my if i wanted a Charger and i said i would prefer an Altima of similar. Again the gal had to trek to the station for a vehicle. I could see her vacuuming the vehicle, spraying it with the hose, filling the tank and returning to the booth with the vehicle. I walked around the vehicle and saw no issues and left. This is where it gets even worse. I leave the airport and i no sooner get to the interstate when i see a crack running across the window from the bottom left hand corner of the windshield. The National person didn't see it before handing it too me but somehow i am suppose to be able to see it. When i return the vehicle i told the manager what happened and that i felt they gave me a car with a unidentifiable to the eye. He said he would make a note of this and it shouldn't be a problem. Then two weeks later i get a letter from national stating i returned a car with a cracked window. Perhaps if this branch was properly staffed with better management leadership i wouldn't have had this experience. Very disappointed considering i'm on the road 40 weeks a year and utilize National for all my business travel as well as vacation needs. R. L. read more

The best car rental service ever! As an Emerald Member, renting from National has never been easier. The sign in the rental car lobby said to see the agent in aisle Q. She was so friendly and understood my need for a car that could hold the luggage and a folding wheelchair. She pointed to the line of cars and said take your pick. The 2018 Chevy Malibu was perfect and got the same rate as a compact. What a car? So comfortable and easy to drive. Returning was simply a matter of following the signs. In less than one minute, they had the receipt ready and I was out of the car on my way to the plane with my luggage and wheelchair. read more

When I landed in Tucson I went to the counter and gave them my information. The agent said go ahead and pick out your vehicle. I turned around and saw 7 to choose from and 3 were SUV's (gas hogs). Those wouldn't be bad choices in say Colorado but I am in Arizona. I asked him if that's all my choices and he said yes. I have rented before and always got a sports car to choose from. I asked about a sports car and he said it would be $25 dollars a day extra and doing the math being here for a month, I figured that it was not worth it. I rented for 8 weeks total and they could not upgrade me to the next car and made me choose from 4 cars? I will try and not rent from National again. If I was renting for a day or two no problem. But renting for a month on a car that I didn't want to drive makes it for a long month. read more

I have always experienced amazing service from national car rental. As someone who travels 42 weeks a year, there professional manner and outstanding customer service is consistent throughout the country. I highly recommend them-!! read more

Great cars and service. Very very convenient to airport.Natioan is the best! Flagg Taylor read more

Great service and loved the car, thanks National.

Quick and painless. I'm okay with the outside kiosk and will use National next time I'm in town.

We've always had great experiences using National and the Emerald Aisle and we specifically rented from National this time to get a minivan. The Dodge Grand Caravan was "good" but we missed all of the bells and whistles of the Chrysler Town and Country. The Caravan was the "sports" edition (oxymoron for a minivan?) and did not have the electric sliding doors (the manual doors were actually a little challenging for the adults), automatic rear hatch, automatic headlights, no leather seats, a nice clock and last but certainly not least: no rear DVD/entertainment centre which the young lad who we mostly rented the minivan for was extremely disappointed! read more

National is the only car rental company I get my cars from! Service has always been excellent and choice of cars great. My experience compared to Enterprise is as different as night and day. You can't go wrong with National! read more

Rented from this place several times and always love the service! I recommend signing up for the Emerald Club, since they have a great rewards program since they let you bypass the counter and go straight to the lot, do quick returns, and no second driver fees! There's always some kind of special going on (Free weekend day or X amount of a weekly rental) so you can get a rental for cheap - my last rental was $120 for a week. Mileage is unlimited and there's a 30 minute grace period for returns. Another upside is if you're in town visiting, they'll let you use a debit card instead of a credit card but you need a flight itinerary to do so. Service is quick so I'm always in and out within 10 minutes whether I'm getting a car or returning it - unless I can't decide which car I want! My only gripe is the employees don't really seem to care, but then again you don't have to speak to them much, if at all! read more