Saved the day AND made me feel great about choosing Enterprise! Woke up to a truck with a completely dead battery (brand new truck btw) and some time sensitive appointments that could not be rescheduled. Made a reservation with Enterprise at the wrong location for pickup but after talking with Seth at the Valencia location he quickly called the correct Enterprise and had me set up correctly. The branch manager Josh, immediately coordinated and picked me up himself to get me in a rental less than 30 min after my reservation. Everyone at the branch was incredibly nice and accommodating. I've been using Enterprise for years and this was a top notch experience from beginning to end. I couldn't recommend this branch more! read more

Best all around customer service ever experienced!! From start date to return, this was by far, the most easy and pleasant experience with Enterprise. I would highly recommend!! read more

Clean cars, no hassle process, really nice staff and the Madza was great. The location on Speedway and Rosemont area is great.

Upon arrival they had a few people at the counter but the Alamo representative did not have any customers and so she offered to help me. Nice perk of enterprise and Alamo merging. read more

I was a little skeptical when I saw they had ONE person checking in people , and I had just spent 6 hours on a plane. HOWEVER....I was greeted and waited on quickly, and after ALMOST taking the bait and upgrading to a convertible Mustang.....I took my lovely Nissan Versa. It was wonderful, and fuel efficient.....(and I almost certainly missed a speeding ticket awaiting me in that Ford Mustang!!). lol When I returned it....it was painless, and I was given my total. You have a loyal customer here Enterprise!! Thank you! read more

Enterprise Rent-A-Car - One person helping people - Car Rental Near Me - Tucson, Arizona

Great customer service I had asked for me and my husband to be picked up within 5 mins they were there thanks guys car was very clean as well read more

The last thing you want to do after landing at 10 p.m. is waiting forever to get your rental car. Luckily, our experience at the Enterprise counter at the Tucson International Airport was quick and easy and we got our Hyundai Santa Fe within a few minutes. Service was prompt and courteous. Dropping off the vehicle was painless and took less than a minute. Thanks to Enterprise for great service! read more

The people working here are very kind but when we were transferred to someone to help us book and get our insurance information. The person handling that interaction was very condescending and rude. She keep getting upset and somewhat rude with us when we asked if she got the information due to a delay between us. And when we explained why we were doing it, she was very rude to us. We had to hang up and call again just so we can do it. Justin was a very understanding about it when we recalled and helped us get all though all the necessary information. He was also very helpful before we got transferred to an in-house helper for a reservation read more

Such a difference...originally had a reservation with another company...big mistake. Ended up back at Enterprise. I forgot how much i love Enterprise. In and out with respect and no drama. Will not be tricked by a cheaper car. It wasn't worth the stress and hassel. You get what you pay for read more

great experience at this location! had to have a rental due to a collision and justin was able to get me in a 2023 jeep compass paid for by the insurance company. really great vehicle. they also shuttled me between the collision center and their store. shoutout to justin and fernando!! thanks guys! read more

Prices are decent and service is friendly. The rental car counter is conveniently attached to the airport, which makes it easy to pick up your car and return it. I had a reservation for an Intermediate sized car, and I was upgraded to a brand new full-size SUV since there weren't anymore of the Intermediates available!! I have to admit that I felt like a baller all weekend! Returning the car was super easy since there signs all over that clearly show you where to go. I was able to catch my flight with plenty of time after a speedy return. Definitely recommend renting here! read more

Unbelievably amazing experience. Alex was beyond accommodating to my needs with a vehicle that I would be in for a couple weeks after my car accident. I had a horrible experience with the insurance agency that the vehicle that hit me had. To finally end that nightmare with Alex's accommodations was more than I can ask for. Thank you Alex for your love with what you do and for that amazing customer service you offer. I will be sure to come back and see you guys. read more

Last night the airport Enterprise gave away our car to the family that checked in immediately before us- and told us they gave it away- nothing to give us but a Ford F-150- this morning we stopped by this location and they put us in a Camero- Thank you for the Excellent customer service - If you are renting I Tucson please see Anthon Bright read more

I LOVE this Enterprise! After a horrific and unbelievably terrible experience with Hertz at the Tucson Airport where my pre-paid reservation was not honored, I had to scramble to find a car that wasn't going to cost a fortune. Found something at Enterprise online & took a Lyft to this location about a mile from the terminal (it was way too HOT to walk). I was greeting by Enterprise's super friendly and helpful staff, put in a great Mazda 6 for about $25 less than my Hertz "deal" and was happily on my way. Not only that, I got a call from later that day to make sure all was good with my rental and to thank me for my business. A++++++ p.s. a Hertz rep was supposed to call me about my issues on 6/12. It's 6/17 and still no call. They left me stranded all the way around. Do not use!!! read more

We recently had early-morning flight out of Tucson and in our haste, dropped $120 in the seat. Enterprise promptly called us and FedEx the cash to us the next morning! I am so impressed with the honesty of this company we will use them exclusively going forward! read more

Enterprise Rent-A-Car - Car Rental Near Me - Tucson, Arizona

Enterprise has the best rental deals of any car rental place I know of. We rent about 15 times a year and use them whenever we can. They drive to you and pick you up and bring you back to the rental place, you sign the papers and off you go. When you return the car, they drive you to your destination and drop you off. Tips. Always ask for the smallest car and they never have it when you get there so they give you a bigger car at the rate for the smaller car. Very often you can rent a car on weekends for $9.99. always check for this option This pick up and drop off is no big deal if you are flying into an airport (where else would fly into) and will be flying out of the airport BUT think!!! If you use the hotel shuttle to pick you up at the airport and to drop you off, you can rent for 2 less days. Even better, if you are staying for a while you might rent for 2 or 3 times and have the rental place picking you up and dropping you off and save even more. The founder of Enterprise was a fighter pilot in WW2 who flew off of the USS Enterprise ( a member of the greatest generation) and is one of the reasons you are not speaking Japanese today. Give him your business. read more

I had frequently rented vehicles from this location many times and I realize staffing changes has been a routine, therefore this must the immediate reason the front counter people starts their process (instead of greeting) with we need your utility bill or document for proof-of-residence. Cleanliness and odor/smoke-free vehicles does Not appear to be standard. The 800# for Enterprise Customer Service was terrific. I have always reserved & paid for my reservations with a CC. The brown color smear on driver door & pet hair w/ drool stains on driver seat upholstery was apparent after leaving rental office. The literature found displayed on the rear view mirror & placed in cup holder of Cleaned check-list is a hopeful read (cross-fingers was true). This location was a mere "Meh", differ from the 800# folks that were top notch. read more

Worst customer service ever! I rent a car every week for my job and I usually rent with Enterprise. 2 weeks ago I rented a car with Enterprise at the Tucson International Airport. Oscar was the representative that assisted me. I reserved a mid sized car to accommodate a car full of passengers that week. Oscar showed me a four door Chrysler which was fine. He came back saying it was already rented and he then showed me a smaller car that only had 3 doors and s small back seat. I asked if because I was a frequent renter and a member of the "plus" program I might be eligible for an upgrade. He said it would cost me $20 a day. The worst part is that I have a broken foot that is In a large black walking boot. Oscar did not offer to carry my bags, open the trunk or lift my bags for me. So, that was rude and I am switching to another agency from now on. read more

Use to rent cars all the time, I work for a company that provides me with a company vehicle so on the weekends or special occasions I would rent a car from enterprise...not anymore. After trying to reach the store manager at there Wetmore location several times with no call back I finally get in contact with her I explain the situation that is going on she tells me no problem, come to find out she flat out lied to me and then blames it on there risk management dept. It's a shame because now I will go out of my way to tell everyone not to rent cars from enterprise and yes I am just one person and I will not effect there bottom line I just want them to know they have lost a loyal customer. read more

Had a really positive experience upon returning the rental on August 18. I had altitude sickness for four straight days, and one of the young female employees with long blonde hair took me in the rental car right up to the United Airlines door at the terminal. What a kind young lady, and what a good way to ensure I use Enterprise again. The only negative is they give you a business card with the local phone number but they never ever answer the phone. read more

Currently standing in line behind 12 people and they have 1 person working. How stupid. It's a Monday morning and busy. Why does enterprise not have kiosks like every other company. If this wasn't prepaid I'd clearly walk to another company. Last enterprise experience for me! read more

I had a reservation for Friday, September 4, at 6 am. I arrived on time and was dropped off near their booth in the parking lot. I walked past their booth to go into the airport, since in the past I've had to go to the rental desk inside the airport first. I got to the rental desk, only to find a sign telling me to go back to the booth. Why the employee in the booth didn't tell me that in the first place, I have no idea. I went back to the booth and said hello to the employee there. He barely acknowledged me. The greeting was, "License and Major Credit Card," not, good morning, not even hello. He was surly. I gave him my license and Amex as well as a card I'd received after my last rental for a free upgrade. He tore up the card, so I wasn't even sure I was getting my upgrade, since he did all of this wordlessly. He walked me out to the lot and told me he was putting me in an Altima. Every other time I've rented a car, they've told me what I could choose from. This was 6 am, and they had a bunch of cars. But he'd already decided for me which one I wanted. I told him I'd rather have one of the many Ford Fusions he had, since that's what I drive at home, I'm comfortable with the controls, and they get great gas mileage. He sighed and said he'd give me the silver one. He walked back to the booth, and I stood waiting by the silver one. When he came out, he said, "No. The gray one." I didn't care which one, but I was clearly ruining this guy's day. You shouldn't make your customers feel like they're a burden. We walked around the car. I noticed some paint damage I wanted him to write down, and he said it didn't matter and refused to write it down. I signed the paper. (Before getting in the car, I took my own picture of it just in case they tried to nail me for it later, which they did not.) The car was nice and clean. I enjoyed my long weekend and returned the car on Monday. The employee there to receive the car was 100% better than Mr. Surly from my pickup experience. He asked if everything had gone okay. I told him it was fine. We chatted about how much I liked the Ecoboost and about my personal car, which is the Fusion Hybrid. He was how I expected an Enterprise employee to act. Since I'd complained the last time I'd rented a car (that smelled of stale smoke and was filthy), I chose not to mention Mr. Surly and went on my way. I'd rent from them again because their rates are good, especially through the USAA program. But the first employee I dealt with needs some serious customer service training. read more

I'm shocked to read some of those bad reviews of this Enterprise location at the Tucson airport. Our experience was awesome from start to finish. We were NOT kept waiting for more than a few minutes before someone greeted us and offered us a choice of vehicles. It's true that they didn't have the car we wanted available, but they turned themselves inside out to accommodate us, including a little price adjustment downward. The car was clean and well maintained. We couldn't have been happier with it. The return of the vehicle was handled well. We wanted to change the method of payment - no problem. We asked them to apply the promised price adjustment - no problem. The place was very, very busy and everyone was working hard, but being nice and giving good customer service despite the pressure - no problem. Thank you to Chris Ortega and his band of professional and service-oriented warriors for a really good car rental experience. Go Enterprise!! read more

I had an amazing experience!!! When I arrived I was quickly helped and when they brought my car it was not what I exactly needed to take my kids on a family vacation so they found me a perfect car which I fell in love with, the people ware fast friendly and very helpful. When I returned the car they were still very friendly and made sure everything was perfect and I had no hidden charges after my return! Thank you enterprise and I will be seeing you again for my next rental......My only issue was I had to return that amazing car lol read more

Had a quote from an Enterprise location in Tucson I had gotten 3 week's before an was ready.to rent the Car.. so I didint want to drive too far an decided to stop at the Tucson Blvd location since it was closer to my house I told them I had a quote and was wanting to see if it was still valid but the guy in the counter didn't even acknowledge my quote and said prices fluctuate and it was going to be three times the price of the car I had a goten a quote for... I asked if he could meet me half way an said no!!! I was renting. A month an advanced an I couldn't belive they didint want to help me out. I would not comeback to this location ever again ...Enterprise on Wetmore helped an matched my quote no problem I think this location needs some Customer service training because they lack it read more

The service from this location was beyond excellent!! The driver, who was very pleasant and assumed the role of a tour guide during our return trip, arrived to pick us up at our location and returned us to the Rental Agency location to acquire our vehicle. The counter staff was very efficient and pleasant during our transaction. Enterprise upgraded our vehicle because the assigned vehicle was not ready for us!!! Returning the vehicle during closed hours was easy. Processing payment upon the office opening was timely. I would rent from them again. read more

High level customer service, staff super friendly and helpful considering my arrival close to midnight. Very helpful and upbeat for being on the night shift which is a great greeting when coming in from a late flight. Girls tonight were very accommodating and made it a pleasant welcome experience to my trip! read more

Service was fine, but we opted for a cheaper compact car which ended up being kind of a lemon but was still $230 just for a day and a half. Multiple scratches, missing hubcap, and really poor acceleration. read more

We arrived around 8 pm and our car was there and waiting for us. The staff were extremely friendly and helpful. The car we rented was amazing and my kids are still telling everybody about the cool car they got to ride around Tucson in. The early drop off went well too, considering it was at 3am no one was there but everything was easy to find and I located the key drop box with no issue whatsoever. I even received a friendly phone call when they checked the car in and saw it was full of gas and had not new dings. Will definitely rent from this company/location again! read more

This location is the worse enterprise I've ever rented from! I am a gold member and was treated horrible! Coming from Avis preferred plus, I wanted to give enterprise a shot, they gave me a damaged vehicle and when I brought it back to return it after an hour of having it because the car was already giving me issues, they refused to give me a refund and cancel the reservation. They were going to charge me for the hour I had the car because I said I wanted to re book at a different location. They didn't have any cars and when I asked for a certain car the next day to change into that they had on their lot, they lied and said they didn't have it when I drove by and saw the car there! I finally went to the airport location and they took good care of me! Put me in a brand new car with no damages! The only thing I can say good about this place was the rate that I got , but if money isn't an issue, just go to the airport location! The service is well worth the price you pay! read more

Enterprise Rent-A-Car - Car Rental Near Me - Tucson, Arizona

I had a great experience at the Tucson airport Enterprise. I showed up without a reservation and Gabriel, a really standout employee, managed to make a few phone calls and get me a car even though they were out when I arrived. I only had to wait 5 or 10 minutes, which was very reasonable. The price of the car rental was affordable and it was in great shape with only 16,000 miles. Overall, Enterprise went above and beyond to help me out and I really appreciated it. read more

I am a fan of the A TEAM at the Tucson Speedway location next to Chicago bar. Mr. Paul and his awesome team mate. Now for the other 4 locations i had to visit before this just to find a rental car, i wouldnt be able to give one star, starting with the green valley location, then the TUC, Airport, then valencia and i-10, then speedway and west of alvernon. If you dont have a reservation made 72 hours in advance, i found it easier to go elsewhere! read more

Great staff! Rented a car for 8 days while visiting family. Best price around, double free upgrade and $20 off by using my AMEX card! Fast efficient check in, super friendly young lady drove me back to the hotel. Thanks to all for making this experience painless. read more

I'm so thankful not only was service expedited timely but the courteous service I received in last rental experience. from my arrival to the time I left in a vehicle that was comparable to mine and the follow up phone calls. read more

When I rented my car--it was rent at this price and they will give you the best car available when I pick it up. My car was waiting and it was the smallest thing I have ever seen. Of course I asked for the upgrade to a larger model--they did not have any. But for a additional cost they had larger models. Of course I had to pay the extra fee and got a larger model. So as you can see if I pay extra they had a larger model-but for my original deal which was to give me a larger car--they suddenly didn't have any. Seems to me like it is just a ploy for them to get more money out of the customer. So don't bother booking thinking you will get a larger vehicle. read more

Even though I had a reservation they made me wait in line about 30 minutes before getting me into a car on 11-8. They talk about low rates but in reality my tab was $110.37 for 1 day. They gave me a Chevy Malibu which is a nice car and charged me their "compact" rate $73.26 for a 1 day rental (plus 6 other charges) . I drove about 40 miles all day and the ticket shows 421 miles, which were "free."2 gallons of regular $9.27. Does anybody have any idea what a Customer Facility Fee is? $4.50 for that. Recoupment fee $9.16. VLS? $4.81. TPT? $5.87 RNTL Surchg Pima County $3.50. Altogether $110.37. Thanks for the "free" bottle of water. They cheerfully take your money. A reasonable rate would have been half that. Do a better job of shopping than I did. read more

Love their weekend special, always get the best customer service as well.

This morning at 8AM I called Enterprise to rent a car for an employee. Everything went fine, she took the CC and gave me a reservation confirmation and assured me she would email the confirmation as well. At almost 3PM I called Heidi back to check on that email. She told me that since I wasn't a corporate member she could not take CC over the phone. She started she had tried to call and email, but no one answered the office phone and the email did not go through. We've been in the office all day and the caller ID as no calls from Tucson as far as the email that's probably a lie to! I understand that they can't go beyond their policies, but don't lead people on to think everything is OK when it's not. A simple call or email would have been fine, but instead she did nothing about it. Simple, we will just be taking our company business elsewhere. read more