I have learned to depend on Yelp to assess car rental companies at airports, mainly because so many…read moreseem to be really bad. Anyway, I pre-checked for Tucson airport and I am happy to say that National deserves their high rating. From the friendly guys who got me a car, to the excellent condition of the Toyota Camry, to drop off, everyone and everything was just about perfect. Many thanks to National and the employees I interacted with!

The staff here are one of the best I've encountered at a car rental. She went out of the way to…read morelink my emerald account to the rental made for me by a third party service. I had my choice of two different cars and ended up with a 2023 car!

I've been a Hertz member for a long time and have generally been very pleased but this rental…read moreexperience was absolutely the worst I've had. I'm a Gold Elite member and every other airport I fly into, I simply go to the vehicle in the space indicated in the email I receive. I did the same on this trip into Tucson. I got to the car but there were no keys, so I went all the way back to the desk, stood in line and finally got my keys. Defeats the purpose of being a Gold Member. I then took my luggage out to the garage and got to the vehicle and did my customary walk-around. The window had a chip (that's a nightmare when Hertz tries to bill you for it - ask me how I know) and damage to the passenger door that I just didn't want to pay to drive (picture attached) because it looked like a second tier rental. I went back to the desk with my luggage and was given another vehicle. By this time I was running late and needed to get going. The vehicle was filthy inside and out. I've attached pictures of the outside. There were also large scratches down the passenger side. If the vehicles weren't inside a parking garage there may be an explanation but - nope. Once I started driving I saw that something had been splashed all over the dashboard and steering wheel. Totally unacceptable. I had to have the car washed the next day. Try as I might, I could never get a human being to talk to. Everything is done online or via voice messaging . Someone finally texted me and 'annotated' the damage to the passenger side and said I'd have to contact roadside assistance if I wanted a new car - which entailed waiting around for hours - I ultimately opted to just wash it an press on. I competed the survey they sent and received a 'canned' email 'we're sorry we didn't meet your expectations . . . '. I sent an email back saying that the canned email was actually more offensive than no response - they never responded. Based on this experience, I will be cancelling my account after my trip next week and will not use Hertz in the future. Their prices are always a bit high, but in the past it's been because of vehicle quality and customer care. When I asked the attendant at the airport why the damage to the first vehicle wasn't fixed, he said 'Hertz doesn't fix them - they just put them back in service'. I guess that says it all!

I arrived at the counter after a 12 hour journey and they told me "sorry, we have no cars left"…read more Stuff like this I'm sure can happen but what about customer service, how about giving me a courtesy call since I made the reservation months ago. It would have allowed me to possibly make another plan or request a ride share. The two at the desk, while they did say sorry they kind of shrugged and said try again tomorrow. I think this time I may really write Hertz off for good.

The 4 staff that I encountered inside, at the counter, and check in were super friendly and…read morehelpful. This was the first time that I was using a new work portal to rent a car. Staff were professional and patient. Car was clean and class I requested had multiple options available. Thank you Enterprise for a smooth rental process.

Love Enterprise been renting cars since I was old enough to rent which was a long time ago. This…read moretime, flight was early, they didn't have a car. They tried to talk me into an "upgrade' which was a HUGE CAR that I couldn't drive so I declined and said I'd wait. They had nothing. After 30 minutes they tried to put me in a car that I couldn't even touch the pedals but my knees were against the dashboard and the steering wheel touched my legs. I pulled out and then parked. I could NOT drive it safely. They didn't care. The condescending child working there had the cajones to tell me that I need to learn how to adapt. Then he told me that they don't honor reservations and it's always first come first serve. They charged me over $500 Then I went inside and the man behind the counter was no better. Basically "sorry bro" attitude leaving me stranded at the airport. Luckily I got someone to come get me 45 minutes later but the fact that they didn't care and were so rude to me is unacceptable. I have three other reservations with Enterprise but am thinking of canceling if this is how they treat folks.

I received a standard Corolla rather than a hybrid vehicle which I had reserved. Desk staff said…read morethe standard vehicle is "equal." Given today's gas prices, I explained it is not equal. Another gentleman stated they don't have hybrids, and I asked why that option is available on the website? Gentleman then explained how people don't know how to drive hybrids and thus they don't have any due to maintenance headaches. None of this addressed the bait-in-switch. I explained renting approx 20 days per year in Tucson but staff remained uninterested.

Why bother making a reservation? No cars were available. Overbooking, a bad business practice if…read moreyou want returning customers.

I hate doing this but this is the third time I've rented from this location and the car has been…read moreabsolutely filthy. I've tried speaking with the team about it or finding a manager but no luck. I hope they see this and take it into consideration. I hate putting my family in dirty cars so I end up cleaning it myself. Just unprofessional really. The one in the pictures isn't nearly as bad as the others. The smell is awful, and it feels like they drove through the desert with the windows down and just didn't care to clean it. Dog hair everywhere, a mysterious black sludge it every crevasse. Water stains all over. You can't tell it's dirty when you first get into the car because it's in the parking garage and dark, but as soon as you get outside the sun shows everything.

I went into this experience extremely stressed because of all the negative reviews, so my…read moreexpectations were very low. Surprisingly, the actual process of renting the vehicle was smooth, hassle-free, and easy which I really appreciated. That said, there are some major areas that need improvement. First, the vehicle selection. If I'm choosing a "luxury" option, I don't want to end up with a standard vehicle like a Toyota or Nissan. The website feels a bit misleading it shows a really nice car, but in very small print says "or similar." It comes across as intentional, like customers are being encouraged to pay more without actually receiving what's advertised. More transparency about the exact vehicle (or at least realistic expectations) would go a long way. Second, finding the location was incredibly frustrating. I'm not from Tucson, and navigating the airport to find Avis was a nightmare. When I called customer service, I was repeatedly told "it's at baggage claim," which wasn't helpful at all given that I wasn't familiar with the airport layout. The app directed me to the garage location, but that area is only for "preferred" customers, which made things even more confusing. There needs to be clearer guidance whether that's better instructions, signage, or even a simple map showing exactly where non-preferred customers should go and where to park. This alone would eliminate a lot of stress for customers. Third, customer service was disappointing across the board. The first representative I spoke to on the phone was rude and dismissive. I was already anxious because of the reviews, and instead of providing reassurance, he made the experience more stressful. The second call was also unhelpful. When I finally got to the counter, the in-person experience wasn't any better. The representative made eye contact with me, then walked away without acknowledging me, leaving me waiting for about 10 minutes. When she returned, there was no greeting, no friendliness just a very cold and unwelcoming interaction. Customer service is a huge factor in how people rate their experience. Even if things aren't perfect operationally, friendly and helpful employees can completely change how customers feel. There are plenty of people who would bring a more positive, welcoming attitude to these roles, and that alone could significantly improve ratings. Overall, the experience wasn't as bad as I expected, but the lack of customer service, confusing navigation, and misleading vehicle expectations were major downsides. Final thoughts for Avis: Customer service, transparency, and clearer navigation are key. Renting a car at an airport is already stressful the process should feel supportive and straightforward, not frustrating. The good news is that these are all fixable issues. If Avis actually took the feedback they're consistently receiving and applied it, they could absolutely turn their ratings and overall customer experience around. One major improvement would be providing a clear, simple map of the airport that shows exactly how non-preferred customers (which is the majority of your customer base) can access the Avis location inside. This should include where to park to get as close as possible and how to navigate there step-by-step. Something like this would eliminate confusion, reduce stress, and cut down on a lot of the frustration customers are experiencing. Focusing on better training for customer service, being more transparent about vehicle expectations, and improving navigation guidance would make a huge difference. Right now, it feels harder than it needs to be but with the right changes, this could easily become a much more positive and efficient experience. Positives: -Rental process itself was smooth and easy -I actually got a vehicle without major logistical failure Negatives: -Confusing and stressful location/navigation -Poor customer service (multiple interactions, both phone + in-person) -Misleading expectations about vehicle quality Lack of clarity for non-preferred customers

I had an online reservation placed for business…read more I got in line after landing and walking through with a bit of signage confusion leading to here navigating from the terminal to rental car desk location at this airport. It seems that airport rental car desks, especially here, always are under staffed with employees working for multiple companies. There were only 3 employees doing contracts or paperwork for multiple rental car companies. When I finally got to the counter I was trying to provide the reservation number but she insisted my name. I gave her the info and she stated she did not have a suv as reserved. After speaking with someone she found out she had 2 suv types available. I was provided a red Jeep Wrangler. Paperwork was quickly processed, keys given, directions to locate the car was provided and we were out. The vehicle was clean but a quick over; yet dusty outside but what can I say its Arizona and very dusty. The vehicle after starting it up and driving sound very loud and needing service as a person that have had experience riding in one via rental and of personal. The experience was not overly stressful nor stress free but could be better.

Do not rent from them ever, at least I won't, I got a flat on the way back to return the car, then…read moreI got a flat, and I was about to miss my flight so I changed it with the spare that was in the car and now after 3 months budget sent me a bill of $160 for the tire repair and said that I don't have roadside assistant so I have to pay for the tire repair. discount tire repair tire for free, but budget wants a new tire from me.

It's a rain, wind, lightening and after sundown kind of night…read more i m in the Airport Cell Lot to pick up my wife. Its two stops from portland ore, so i hope the last one put them in the Air. I m 15 minutes till touchdown time , i'll know soon.

Tucson airport is about a 15-20 minute drive from the Downtown area, so if you're staying there…read moreit's not too far out. It's a pretty small airport,, literally just a handful of airlines or so that people will know that flies from here, and then maybe a couple of local airlines. Since it's not a huge airport that does help with the going in and out of the airport at least, from the security line checkouts to the different gates, as they're basically all in the same place. As far as restaurants and stuff inside, it's definitely more of a drinking airport, as most of the places in here aren't going to have diverse flavors or anything and mostly just bar type places. Don't have much more thoughts about the airport. It's fairly smaller compared to most, but that's not always a bad thing as it's a straight forward line in.

I waited in line 1.5 hours to get my rental and that's the standard wait is what I was told when I…read moreassessed it. I'm in severe pain Standing for long periods and had zero warning the line would be so horrid. NEVER AGAIN!!!!

They left my husband for dead on a highway in an unsafe area when one of their cars broke down…read more They put him on hold for over 90 minutes. I called from my phone as well (in another state) and was LIED to for over an hour and a half until someone finally admitted to me that there was no roadside assistance. My husband ended up reporting the stalled car to police and left just as night was falling. I recorded all my conversations with customer service and the so called "supervisor". I'm still debating whether to go public with it or not. Today they told him to go back to the car to meet a tow truck. Surprise....no tow truck! I have never experienced such negligence with a company in my entire life. Completely ridiculous!!! RUN FROM THIS COMPANY! Pay the extra couple dollars for a professional car rental company. Update: Car was finally towed by Hertz but my husband still doesn't have a replacement car.