Steve was so sweet and did a great job cleaning my very messy suburban! Definitely will return as…read morewill be husband.

Pete is a gentleman and provides great service at a reasonable price. My car did not look this good…read morewhen I bought it new. I highly recommend Wax To The Max! Professional. Courteous. Thorough.

My very first time here. My daughters 2009 Accord needed an oil change. I booked the appointment…read moreonline, arrived on time, was given the grand tour by Tony and then waited in one of their spacious waiting areas until the service was completed. They have free coffee and WI-Fi which is always nice. I thought the car may have needed a new battery, they were honest, it did not and they did not try to coerce me into getting a new one. Oil change completed in a decent time, maybe an hour or shorter. I paid the price listed online, no bait & switch or hidden charges and I was on my way. All of the employees that I interacted with were nice. No problems here for me at all, we'll be back.

I understand the challenges associated with a major renovation and appreciate the accommodations…read moreprovided for waiting customers, the service experience was disappointing due to excessive delays and a lack of communication. I arrived for my scheduled appointment at 10:00 a.m. and was advised of a three-hour wait, which I accepted. However, when that estimate stretched beyond four hours without any update or explanation, it became frustrating. Many other customers waiting for routine services appeared to be experiencing similar delays. Delays are understandable, but failing to proactively communicate revised timelines demonstrates a lack of respect for customers' time. Simple measures such as periodic updates, text notifications, or more realistic wait-time estimates would significantly improve the customer experience.

I sold my 2008 Lincoln to them 2 years ago, and will use them again to buy our 2011 Saab. Very…read moreprofessional, and the whole transaction was smooth.

I was looking to unload my 2006 Acura and drove past the Carmax outlet in Cockeysville and saw the…read moreCash Money Guys standing out front. They let me know they would pay more and I took them up on their offer. I went into carmax and started their process, it took about 45 minutes and the salesman really beat me up I felt like, hammered me about the cars miles, the condition, error codes etc.. The offer was low and after the barrage I told him let me go across the street and see what they offer. I drove literally across the street and met Mark and started the cash money process. After about 15 minutes he was back and said he liked the car and offered me $200 over the Carmax price, I told him another $200 and we had a deal and we shook on it and I couldnt have been happier. That jump across the street yielded me another 400$ and I got the check that day. Mark helped me unload my trunk and clean out the car AND drove me back home. I cant say enough nice things about CMC. I will certainly be back. Thanks again.

Sergey will screw you over. Bought a truck that he swore up and down was in excellent shape. Had a…read morecouple minor things when I picked it up (tailgate wouldn't close fully, wipers were junk, washer fluid didnt work). Everything else seemed OK. Drove it about 400 miles home before it broke down. Wheel bearings went. Front brakes went out. He said all brakes had been replaced but the rears weren't touched. Truck had holes in the from that I couldn't initially see. I was quoted over $10k in repairs for truck "in excellent condition and inspectable". He's got the truck back but hasn't done the right thing to give me money back. Don't do business with a scum bag like this​

I purchased a Ford truck from this dealership during their 2025 "Black Friday Special." During the…read moretransaction, Noel tried every trick in the book to back out of the advertised price and incentives. I'll spare you the details of their profanity and rudeness; their professionalism is UNREAL. You can read the other one-star reviews for that. However, within 48 hours of the purchase, the truck failed inspection. According to state law, all dealers must provide a 30-day warranty. However, Sergie and Noel seem to believe they can ignore this rule if they think you received a discount or participated in a promotional offer they advertised on Facebook. Running a sale to attract customers does not justify selling vehicles that cannot pass inspection. Furthermore, Sergie claimed that our issue was with Precision Tune of Reisterstown. We called Precision Tune, and they confirmed that they inspect vehicles for Classic Motors and have a long-standing relationship with them. However, they refused to provide any information about the vehicle in question. The receptionist informed us that inspection details must come from the dealership, while the dealership directed us to call Precision Tune. There are also some interesting aspects in the relationship between Classic Motors and Precision Tune. We'd best refer our concerns to the Better Business Bureau, State Attorney General, and Federal Trade Commission, to name a few. I have listed them so that other readers will know the correct course of action. I am sure Sergie and Noel will post a BLAME SHIFTING rebuttal, but there is a common theme among your one-star reviewers that cannot be ignored. POOR QUALITY Vehicles, POOR CUSTOMER SERVICE, FAILED INSPECTIONS, and NO ACCOUNTABILITY are the take-home message. https://reportfraud.ftc.gov/ https://oag.maryland.gov/i-need-to/Pages/business-complaints.aspx BBB | Better Business Bureau

If I could give negative zero rating…read more I had a very concerning experience with Heritage Hyundai of Owings Mills. I brought my mother's vehicle in for a check engine light and performance concern and clearly stated that I wanted to review and approve any work before it was performed. Despite this, multiple services were marked as approved that I did not authorize. I disputed the charges and opened a case with Hyundai Consumer Affairs. Due to needing transportation, I paid under protest in order to retrieve the vehicle. However, immediately after picking up the car, I found that it is now running worse than when it was brought in. This is extremely concerning and raises questions about the quality and accuracy of the work performed. This matter is currently under review with Hyundai Corporate and has also been submitted to the Better Business Bureau. I would advise others to proceed with caution and ensure all work is clearly approved before service is performed. Hyundai Corporate used to value the customer but now it's been proven otherwise. After this disturbing experience, I would never buy another Hyundai again. Corporate blindly takes the word of this unethical dealership without investigation even with actual proven documentation.

The worst dealership to have service done. Go to your local mechanic instead, trust me and others,…read moreyou will save yourself a lot of money and frustration. Would be surprised if anyone buys anything from this dealer. No brand loyalty, hope Hyundai reads this review or contacts me. I had an extremely frustrating experience at Heritage Hyundai in Owings Mills and would strongly advise against purchasing services there. Communication was disorganized from the start, with conflicting information about repairs. I brought my vehicle in for a fuel tank recall and a leaking valve cover gasket, but the recall was never inspected. Although I was given a one-day loaner, the dealership kept my car for five days, offering a different excuse each day. After over a week, I was told a previous dealership had damaged the valve cover, supposedly voiding the warranty. Despite this, Heritage Hyundai removed the valve cover, installed a gasket, and charged me $575 for diagnostics, the gasket, and the loaner. When I picked up my car, it would not start. Bolts were missing and critical components were left unplugged. The service manager reconnected one plug so the car could start. I was told the vehicle was safe to drive, but shortly after leaving, oil began spraying throughout the engine--posing a serious fire risk. Took the car to the previous dealership who themselves were dumbfounded and questioned why the repair was not handled properly under warranty, everything was covered. Customer service was dismissive, accountability was nonexistent, and blame was repeatedly placed on the other dealership. I was also almost charged $400 to refill coolant that was already at normal levels and quoted other ruinously over-priced recommendations, none of which were observed by the previous dealer. Overall, the experience was unsafe, unprofessional, and deeply disappointing. They really do not care of the brand and/or customer safety. Why would anyone buy a Hyundai, knowing that the after-care experience is horrible. I received a response from the service director to call him for resolution on Google review. After 3 voicemails and 5 days later, nothing but crickets. Caveat Emptor.

Highly recommend this dealership. John Young, Jerome…read moreNelson, Todd Seay and Ebenezer were all extremely polite and professional. They were each a pleasure to deal with. We highly recommend Heritage Chevy to anyone searching for a new or used vehicle.

I have been coming to this service center for many many years and the best service advisor I've…read moreever had is Ms Vivian B. She is attentive to her customers and she does the most, as well as making sure you are informed and comfortable with your decisions about your car care. And she early in the morning also Jim the shuttle driver the BEST!!