I'm not too impressed with these small airport National Car Rental locations which don't have the…read moreEmeral Isle. In this case, I got a somewhat decent vehicle, but service was barely OK when picking up the vehicle. Hate waiting in line for no reason... I wish they could find a better way so that I can just go to the lot and jump into a car. Bringing it back was horrible... I couldn't find the rental car lot. I just winged it and eventually ended up at the rental car return. I mentioned to the guy checking me in that the signage was horrible and he agreed. I get that there's construction going on, but if he even knows there's a problem, they should fix it! Put up some temporary signage to help out. The car was OK, but I really can't stand driving a Jeep Wrangler. I didn't know what I got until I got outside. If this were Emerald Isle, I could have picked what I wanted.

Cqll center can't answer simple questions. They are awful to work with. Tried calling and asked…read moreto connect to the actual office, they can not help. They also confused the dates, so frustrating!

Loyal customer here! My girlfriend and I rented a car from this fine establishment and the people…read moreat the front desk were not only personable and nice but completely understanding when our flight was delayed by a full day. I highly recommend renting from this company as they are new and building a relationship with its customers from the ground up. The refund came within a day and I would absolutely go with them again. I cannot stress enough that these people are really looking out for your best interest and want you to have the fullest experience when booking with them! 11out 10 would book again.

Just picked up a Sprinter van for a day trip to Wilmington and the experience was great. Would…read moredefinitely recommend Baker for a rental car

The service was great, especially Nat, the clerk at the Wilmington desk. I had lost my key at the…read moreairport (long story) and though we both searched extensively for it, it was nowhere to be found. Nat arranged for another car and I paid the lost key fee. Nat saw that the fee was refunded when the key turned up, after I was home and mailed it in. The car we ended up with was a fine one, clean and easy to drive.

My rental was a Dodge Ram pickup almost brand new. Great condition and perfectly clean. The…read morerental process went smoothly.

Friendly service, nice vehicle. Access and return can be challenging at first. Hertz may be a few…read moredollars more but the no line no waiting to pick up A car is great.

The gentleman at the Hertz counter. In wilmington, north carolina was absolutely superb. I was…read moreoffered a no cost upgrade for a minivan, which I accepted and returning.The vehicle was easy even though I was there.Before the place opened

Easy- attendant was friendly and got me on my way quickly. I got there right at 8 am and she was…read morealready there, ready to help customers.

Great service, both for me and a couple of other customers I watched. Short wait. Decent prices…read more The car was excellent. Lot is a bit farther away than I expected.

The vehicle I rented was amazing. My fiancé and I took it to Florida, and the ride was smooth. On…read moreour way back, we ran into traffic, so I decided to take the car to a car wash and return it to a different rental location. I apologize for that part. I received a call from a gentleman at the location; I didn't catch his name, but he was very helpful in waiving the $275 fee I would have owed for not returning the vehicle to the correct location. I would recommend this rental location to any new customers. The staff is welcoming and understanding. I will be back soon, as I have another trip planned.

We were trying to get from LaGuardia to RDU on standby & every flight was delayed or full. So, I…read moredecided to come here, get a rental, and drive home. I had never been here before. It a tiny airport, but I like that compared to the hustle and bustle or the larger airports. There were 2 rental car agents. They were super friendly, but I truly didn't care because I just wanted to get home. I had already reserved online. She charged my card for the reservation fee & handed me the key. I went to the lot and got in and was on my way. It was dirty inside & definitely wasn't thoroughly cleaned before I got it. I was able to get home in a few hours after dropping it off at RDU. That was the most important part for me. I recommend them.

Our flight was delayed. I called in the airport in NC before we took off and confirmed my car…read morewould be when we landed. Then customer service tried to to say the car wasn't there because we we're late, after I told them I called customer service to let them know we'd be late and I had 24 hours to pick up my car ,miraculously they found keys to a car, but then the desk attendants we're insisting I needed to give them information about my personal car insurance. I declined to give them that information and had already paid for insurance on the car, during the rental process. That was Not really the worst thing, the worst thing was the car looked like it had blood all over the inside of the car, by the driver side and some other white creamy "substance", which we don't know what it was all over the windshield, the car was so dirty, had pet hair all over it, dings, dents and scratches all over the outside of the car. Looks like that poor car went through hell before we got it. Called a few times to customer service but didn't get anywhere so we had to keep the car or have no car which is impossible where we were going. When we were leaving We didn't get any trouble from their customer service desk representative we turned in the the car & keys, but two hours later after we had landed home, I noticed when we were driving home, customer service tried to charge my credit card $400 extra for nothing, I had already prepaid for the car told customer service it was against the law. They finally took it off my bill within a few days. They have the rudest desk customer service attendants at the airport desk at Wilmington Airport Budget. We had a beautiful experience with budget Rent-A-Car in Knoxville Tennessee, but in Wilmington NC at the airport, it was not the same experience. If you listen to anything don't rent from here. You'll regret it. If I could give them a zero, I would.

Easy car pick up, had rented a mid sized SUV and was upgraded and given a choice of upgrade. We…read morechose a Jeep Rubicon as I would never own this car. Car was almost brand new with 4,200 miles on the odometer. Drop off was super easy and efficient. Brought the car back full and rental rate was reasonable. Only minus one star as the windshield on the car was filthy with smushed bugs that didn't easily wash off and impeded vision. Stopped at a gas station and used a free squeegee to clean it up. Returned it cleaner than I picked it up. Thanks Alamo, overall a great experience!

So easy. Economical car in nice condition. Plenty of people staffed at the counter for check in,…read moreeasy check out right in the parking lot. Friendly service and reasonable pricing. Definitely makes Alamo look good as a company.

They keep trying to charge my card two weeks later an additional 590 dollars. I never got my…read moredeposit back despite filling the tank and leaving the car cleaner than I got it. It wasn't not cleaned out. Full of dog hair. It was gross!!! The assured me if I extended the rental I could put it on a debit card, out of 4 employees no one could figure it out. So they overcharged my credit card over the limit. DO NOT USE THIS SERVICE UNLESS YOU'RE DESPERATE AND THERE IS NO OTHER OPTION!!

Nice lady called me and let me know that she was going to stay after closing hours after my flight…read morewas delayed over an hour.