My rental was a Dodge Ram pickup almost brand new. Great condition and perfectly clean. The rental process went smoothly.

Stayed for last landing. No problems with drop off before hours. Recommend them without hesitation

The rental was ok. It was dirty but had been raining so I can overlook that. They need to allow a spouse to drive with no extra charges. Budget allows that. I will be going back to Budget. Never had an issue with them and they now have the Fastbreak to get the car faster. read more

Easy process. nice car. Lovely lovely person checked us in. short walk to temporary parking area. seconds to check out. thanks.

Charged 75% more than quoted with random additional fees. No line items given. Returned the car on time with full tank of gas. No one answers phone. read more

awesome company i know the customer service personally i never have difficulty prices are reasonable they are better then Enterprise and everyone else read more

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DO NOT rent from this company and READ the other reviews first! Manager is a scammer and takes advantage of tourists. Reserved car and had insurance through 3rd party and travel credit card. Was refused rental if we didn't take their company insurance. This is FRAUD and the other rental companies in the same airport don't do this. Also tried to charge $200 for pet hair in car. The whole purpose of using this service is for convenience. Manager has no customer service skills and is incompetent. Get rid of her. read more

I've had nightmare experiences in the past with different rental car companies. However, Dollar car Rental truly surprised me with their professionalism and help. The counter associate was nice and very professional. He answered all of my questions without judgment. I will definitely be using Dollar Car Rental in the future. Thank you for an amazing experience. read more

Look, if it's this place or walking use them if you have zero other options but they check all the boxes in terrible service. I choose dealers choice when I made a reservation Kassidy put me in a SUV to which I thanked her and told her I had fingers crossed they put me in anything but a truck. I didn't have a flight back so I had to put a credit card on file instead of debit card. I walked back to our van and got a credit card and when I came back she put me in a truck. I told her I was going to Wisconsin and she told me she would have to charge by the mile because I have to drive through Minnesota from North Carolina to get to Wisconsin, I had to explain and show her Minnesota was NOT in between NC and WI. I was a little late with the return, two hours? I had to stop to check the oil because and alert popped up, "Change Oil Soon" then miles later gave me a separate warning that it needed an immediate change. I explained this and asked her not to charge me the extra two hours, she said, "We will have to get proof of that" I showed her the picture with the mileage she needed to put down at the end of the reservation and the oil light saying "Change immediately". she just said , "Oh" and then still charged me. Also There was a blunt wrap, dirty comb, and chips under the seat. All and all.... if it would be a long walk you can use them but oof, try to avoid them at all cost. The customer service is terrible, rentals aren't kept maintenance wise, and the vehicles can be as dirty as Kassidys attitude. read more

Dollar Car Rental - Car Rental Near Me - Wilmington, North Carolina

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I was stuck at the Wilmington airport after a mechanical problem canceled my flight home. I had already dropped my car off at another agency and they didn't have any cars to rent. The ladies at the Dollar Car Counter were friendly and efficient in getting me a last minute car for the evening. read more

Great counter service. Lines moved right along and service personnel very congenial and knowledgeable

Reserved online and got the car as promised. Clerk disclosed some blemish on the car. I also bought the fuel option so no looking around for a gas station on the way back. Returned the car quickly. Hours when I visited the desk was between noon and four during weekdays. read more

Great customer service by the team member working the desk (I want to say Sharon but I may be mistaken). She went over my contact with me, discussed options for insurance and fuel payments and sent me on my way quickly. It was great seeing her again when I returned my keys at the end of the reservation, will definitely use Dollar again when visiting my in-laws in NC! read more

We waited over an hour to pick up our rental car ultimately cancelling and going with Avis. There was ONE guy for Hertz, Thrifty and Dollar rental companies but mainly working for Hertz. He would not help us until all the people who rented Hertz had their car... the Hertz line was never ending as planes landed. Some people had been there two hours but still never got their car. Extremely disappointing. read more

Long lines & hours long wait. Overworked employees who are trying hard to help. Hidden fees on my final bill! Ugh. Rent from another company. read more

Very poor customer service. a refused to honor reservation stating there were no cars available while I had corporate on the line insisting they did. Dont ever rent from them at the Wilmington NC airport. This isn't my first bad experience at the counter read more

Unfortunately, my experience was not good. The car I rented was good. I had no problem with the car you have to watch. They put a lot of extra charges on when I rented the car. I asked the service advisor is this the total amount and he said yes and I made sure that I wouldn't be charged anything extra. The first day they put a $20 charge on then there were several charges for $2.77. I was able to call and speak with someone and she said she would remove those charges. The day I turned in the car they put an extra $19.77. I called to find out what that was and they said it was "airport tax" I asked the reason I wasn't told about it when I first rented the car and they said it was something that just got put into effect that day or the day before. I asked to be refunded and the person I was working with the managers, but I was sent an email saying that they could not refund me since it was out of their control. it is not OK to do that, I felt like I was being deceived. There shouldn't be these hidden charges. It's something that should have been told to me upfront. I will not rent from them again. read more

So helpful!!! I needed a last minute rental at midnight when I reached the airport to find limited transportation! Dollar Car Rental was the only location open.....staff was so friendly and helpful! Even stayed open so I could get a car! THANK YOU!!!! The car I received was BEAUTIFUL (actually an SUV) clean, only had 7,000 miles on it! read more

In general Dollar Rental car at Wilmington Airport offered me a very nice truck at a great rate. My issue is that I was charged a fuel fee of over $38 two days later. I made sure to fill up the tank the night before and even sent their office proof of this full up. On our morning of departure we simply drive from the Air BNB to the Airport at 8:30 AM, no side stops. There is no way we could have consumed 3.5 gallons of gas as they reported. Hopefully Dollar will take this review into consideration as well as my emails to their managers and grant me a refund. The system definitely works better at larger airports when their is a check in person to inspect the car / truck with you upon return and you get an onsite print out of your charges. read more

The agent was new and nervous, but had no reason to be- he handled everything perfectly and was super friendly. He will be very successful and I appreciated his thoroughness and concern for accuracy! read more

Fast and courteous. It's a small airport, so no shuttle to the cars, just walk out the door by baggage and the cars are right there!

This was an overall okay experience. I would have given it five stars except for the fact that they buried the extra costs for roadside coverage. They also said it was a full size car and it was more like a mid size. This was a Kia Soul read more

I had a special arrival due to weather and needed the rental a little early, and the woman at the counter was so helpful, she went way beyond the expected and gave the phenomenal help. She was so pleasant, and had a great sense of humor, and again, I am very grateful to Dollar! Thank you! read more

I got a great deal through Hotwire. Sometimes the rental company seems to resent that, but the employee who handled my reservation was terrific, and impressed that I'd found such a deal. It's a small location, but when a line formed a second representative came from the office to speed things along. I got a nice car with very low mileage, and there was no pressure to include any of the extra charges they are required to ask about. I'd definitely rent from here again. read more

I have absolutely no complaints. Picked up my car from Thrifty/Dollar at ILM Airport - Wilmington, NC. The Customer Service Rep was very polite and fast. I had to go back the next day to add a driver and he was great then and suggested some places for us to eat. I'd rent from them again with no hesitation. read more

The office manager for Dollar/ Thrifty Rental car called me to apologize for my horrible experience once she returned after the New Year holiday . She, Kathy, was courteous and attentive to my concerns and she seemed very genuine about making things right, and she did. I appreciate the call and how she cared about my experience and she has convinced me to try them again. I believe she will share my comments with her staff so the customer experience will improve. Thank you, Kathy for the call, I appreciate it. read more

I waited at check in for 5-10 minutes because no one was at the desk but my flight did arrive early and I was there before my scheduled pick up time. Attendant was apologetic and quickly gave me an option of 3 different cars. Drop off was simple. I just left key in box because I dropped off very early. Overall a very good experience. read more

This company made our car rental experience a nightmare. I would not only not recommend this company to friends but also HIGHLY discourage ANYONE from using Thrifty Dollar for their car rental needs. The name "Thrifty" is not only indicative of their low prices, but also for their cheap/poor customer service and unfair practices. This is hands down the worst company we have ever dealt with. read more

Dollar Rent a Car blatantly cheated, do not rent from them. I reserved a car through Travelocity at OAJ airport and when I picked it up received an agreement for the expected price of $54.55 for my trip. When I returned the car I was charged $137.13! I did not get any extras like insurance, and brought it back with a full tank. After noticing the incorrect amount, I went back to the counter to get it corrected. The staff said he shredded my original paperwork already. When I pulled up the reservation email on my phone, he went into the office and retrieved the original paperwork. He called his manager, and ultimately reduced the charge to $63.59. Still over the agreed upon pricing and I received no explanation as to why. Travelocity could not explain or correct either, so I am not renting through any of these companies again read more

I would like to make users beware of this Dollar Car rental location. This place is downright unethical and cheats. I booked my car via orbitzforbusiness for my corporate travel for 2 days. So, as you can imagine that it was corporate travel and it my company paying for it. Still, I cared to protest the incorrect charges this dollar location forcefully charged. Reason I bring it up because the guy who is at this location thinks that if it a corporate booking, no one would care to see what is being charged and they would just let it slip. Person there (late 50's) is smooth talker but downright liar. Young guy seemed honest. My complaints about this place: - charged $15 for 2 days of roadside assistance despite telling them no. - when brought to attention, with in 5 minutes of signing paper work (before leaving the location) - he told that it will be removed when I return the car. He reluctantly scribbled on the agreement paper to remove it when I return the car instead of taking it off right then and there. - When it came to remove those charges after 2 days, there was another guy. He looked at it and said it is not possible to remove roadside assistance charges after rental is complete. Then, finally he did after some pleading. Terrible experience -to top it off, after 5 days, I got charge of $28 dollars for fuel charges even though I returned the car full tank. The receipt that was provided to me on car return didnot indicate any charges nor did they check the fuel tank. - I disputed the charges with my credit card company and these suckers provided the information to CC company that tank was not full when I returned the car even though I have receipt for the gas I filled in that car. BUT, there is no way to prove that the gas was INDEED filled in that car AND these guys are sleazy liars. So, advice: - take a picture or fuel gauge with mileage reading while returning the car. OTHERWISE, you will MOST LIKELY see false charges for fuel later. -OR, just avoid this cheaters den for car rental. I have rented from dollar at other locations and I had no such issues. read more