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    Thrive Kids Dentistry

    5.0 (2 reviews)
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    4 years ago

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    4 years ago

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    Emerald Pediatric Dentistry - The front desk.

    Emerald Pediatric Dentistry

    4.4(14 reviews)
    5.0 mi

    A few things I look for in a great dentist: kindness and care with my children, realistic and…read morecoherent goals for their dental health and an office that doesn't make them feel like they were abducted by a light in the sky. It was my 5 year olds first x-ray. Both kids didn't flinch. They trusted the doctor and technician. They felt welcome and safe. Also appreciate all the reminders about the appointment for a busy mom. They do take state insurance.

    I took my son here to get some dental work done. He had some cavities on some baby teeth. But one…read morein particular was causing him pain. The doctor suggested addressing all teeth under general anesthesia at a later date. This was in February. We set up his procedure for March which was the soonest they could get him in. I had to keep my son from school and obviously he couldn't eat due to general anesthesia. An hour before his procedure I get a call saying oh did you get our message yesterday I said no. She then admitted no one actually tried to contact me the day before. She said the doctor was out with Covid and they needed to reschedule to April. I told her my sons in pain can we at least take care of the tooth that's bothering him this month. She kept saying she needed to talk to the doctor and couldn't give me an answer until next week. I let her know how unprofessional it is to call someone an hour before a procedure when my son hadn't eaten and I kept him from school and now I get no other options but to make him wait longer. I found a place that could get him in the next day so I asked this office for the X-rays and notes. On the email she put here's mason's progress notes. My son is not named mason. I asked for the rest of the info she said when she cancelled the appointment yesterday it deleted it. So they canceled his appointment the day before but called me the day of, unprofessional. Then when I told them I was going elsewhere she magically could get my son in on Saturday! She said the doctor remembers "her" and we can have "her" come in on Saturday. I said my son is a boy. She replies that she was new and didn't look at the file. Even though this is the same person I spoke to back in January when I brought my daughter here, so she cannot be that new. Regardless with all the errors I chose to go somewhere else who was able to help my son without general on the same day as his exam.

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    Thrive Kids Dentistry - pediatric_dentists - Updated May 2026

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