1. Thumpers Classic Glass

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    Dayton, OH

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    Thumpers Classic Glass

    5.0 (1 review)

    Services - Thumpers Classic Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Thumpers Classic Glass Photos

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    10 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (5 reviews)

    Terribly disappointing experience with Safelite from start to finish. I initially brought my SUV in…read moreon Monday for what was supposed to be a simple windshield crack repair, as directed by my insurance company with a $0 deductible. Within minutes, I was told that while attempting the repair, the crack spread further and the windshield now needed to be fully replaced resulting in a $500 deductible for me. While I tried to give the benefit of the doubt, the situation immediately felt questionable. After waiting for the replacement windshield to arrive, I returned yesterday to have it installed. When I came to pick up my vehicle, my husband immediately noticed damage on the top of the SUV that was not there beforehand. The original crack was located on the lower left side near the VIN number, nowhere near the damaged area. The night before the appointment, my husband, a friend, and her husband had all closely examined the windshield while I was sharing the situation with them, so we are absolutely certain the damage did not exist prior to service. At first, my husband thought the mark might simply be adhesive residue from the repair, but after rubbing it, it became clear the vehicle had been scuffed/damaged. What was most frustrating was the complete lack of accountability from the staff. One employee mentioned he had taken a video of the scuff, but by that point the damage had already occurred. Rather than addressing the issue professionally, the interaction felt dismissive and defensive. I am extremely disappointed with how this entire situation was handled and will not be using Safelite again. I strongly encourage anyone bringing their vehicle in for service to thoroughly photograph and video their car beforehand to protect themselves in case damage occurs during the repair process.

    Be forewarned - they want everything done through their website. the 888 number provided? Endless…read moreloop with no real person to talk to and no way to contact a local office. The tech who called has his phone go straight to voicemail and his inbox is full, so you can't even leave a message for callback. This is all during business hours. Absolute sham of customer service, so hopefully you don't need anything outside of a quick windshield repair and nothing goes wrong!

    Thumpers Classic Glass - autoglass - Updated September 2026

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