I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.

Sylvia has always gone above and beyond. She helped me access a program to cover the cost of my eye…read moreshot, and I truly appreciate her dedication and support. Thank you, Sylvia.

They have no respect for patients time. We showed up on time to the appointment and they made us…read morewait almost three hours to see the Dr. Really bad experience. It's unfortunate to find places that do so good when they start years ago, and then when they grow and expand is just to convert into bad ones. Respect no the patients time is non existent in this office

Horrible customer service in you Rio grande location especially the girl at the desk with the long…read morehair and obviously they don't know how to verify insurance information before someone actually drives 2 1/2 hours to be seen I would give no stars if I could Definitely do not recommend this place to anyone

I think its insane how they KNOW about peoples complaints and still have done nothing about it…read more Dont schedule patients if you cant see them or if youre making them wait 2+ hours. Yall are so quick to collect my copay but im still here 3 hours AFTER my appointment. I came 6 years ago and stopped coming because of that. Waited 2+ hours for the doctor to see me for 5 minutes. INSANE. DO NOT SCHEDULE ALL THESE PATIENTS IF YOU CANNOT AFFORD TO SEE ALL OF THEM EFFICIENTLY. idk how this place still in business. pathetic, i wish i could give zero stars

Best office and staff!!! I have no idea why they have got…read morebad reviews. In all honesty then know how to take care of your eyes and are very Professional

Can not treat basic pinkeye,inflammation,possibility infection.MD only knows glaucoma,and one type…read moreof eye drop.Never heard steroids drops.MD hum!

Friendly Staff and Dr Campbell answered all my questions and concerns! Would highly recommend to…read morefamily & friends!

Don't come to these specialist! They are very unprofessional as they schedule patients at a…read morespecific time and dont actually see them until 4 to 5 hours later.

This is the worst experience that my wife and I have experience at Gulf Coast eye institute. First…read moreof all they messed up on the appointment when we walked in and had no idea that she was scheduled for an eye exam. Is taking us almost 3 hours just for an eye exam. For those people who think you're going to go in and out in less than an hour or I hardly recommend to bring water and lunch. My wife will no longer come to this office and experience poor servicem

We had a very bad experience here. Let me tell you the facts…read more My daughter broke her glasses. She had gotten them at this place and they had a file for my daughter since they eye Dr. George P. Amegin refers us to this place. I guess it's like a one stop shop. My wife wen to the place at 2 pm. And the place was closed. Mi wife called before going to ensure they were open. She was told that yes they would be open until 5. My wife goes and the place was closed. There was people inside but they wouldn't open. My wife called and no answer then she called another location and they called that place again and was told they closed early. There was no sign! Mi wife finally gets to get them there and mi daughter gets her eye exam and orders her glasses. And was told that they would be ready today Friday. Friday came and she got a call from a gentleman that they were ready. Mi wife asked until what time will you be there. It was 2 pm at the time. He answered 4 pm. Mi wife was 45 minutes away and my daughter had 4 days without glasses and she decided to go pick them up. When she gets there at 3pm the door was locked!!! She was outside the building for 30 minutes!! People staring at her! Not answering the phone. She was called, she did everything right and this people lack professionalism. More customers arrived with appointments and the same thing the other person drove from Rio Grande!! When the person answered the door he was condescending to the customers. I wasn't there... I wish I had been. We will NEVER GO HERE AGAIN! EVER!! Before you go there look at the reviews!! We didn't... shame on me.

Worst customer service experience. Would not give frames with options insurance covered in full…read more Diana stated it was because she would lose money on what insurance reimbursed her, even though 1) they were part of the insurance network and 2) had agreed to do so the day before. Called Superior Vision insurance with Diana with me. The insurance agent told Diana she was wrong and needed to honor the "covered in full". Diana refused. Insurance is opening an investigation. I am filing a complaint with the BBB and any other entities I can. I also found out today they didn't apply the options to the lenses last year which they told my wife they would. Frauds and cheats. Sadly, they claim to be Christian and yet act this way. Stay away. Far, far away.