My mom, Doris has been at South Marin Health and Wellness in Greenbrae for nearly 5 years, and I'm…read moreincredibly grateful for the care she's received. During COVID, she became very ill and was placed on hospice. After caring for her at home for 9 months, we were advised to find a long-term care facility. I briefly placed her at another facility in San Rafael, but knew within hours it wasn't the right fit. Finding South Marin was a turning point. My mom was diagnosed with terminal cancer, kidney failure, and dementia. The care, compassion, and respect she's received here have been exceptional. A special thank you to Kelly, the social worker, who is knowledgeable, supportive, and truly cares. Carina, the activities director, is also wonderful and brings so much kindness to the residents. All the nurses, assistants, and staff have been wonderful. I never imagined putting my mom in a SNF, but I feel very lucky she's at South Marin. As a former long-term care volunteer ombudsman, I also want to add some perspective. I've seen reviews mentioning delays in care. The reality is that staffing shortages are a widespread issue across the industry due to policy and funding challenges. That said, the staff here consistently do their best under difficult circumstances. Based on both my personal experience and professional background, I can confidently say South Marin Health and Wellness is a top-notch facility. Thanks team, I appreciate all of you!

My Mother has (unfortunately) needed rehab stays several times in the last few years at multiple…read morefacilities. South Marin is by far the best. Their PT (what she tends to need most) is terrific - the PT therapists seem to experience little turnover as the same individuals have provided PT for my mom over several stays. Despite being very busy, the social workers are also very helpful. And Dr. Susan Nguyen (the hospitalist there) is wonderful - caring, smart, and on it. Rehab isn't fun, the facilities are all really busy and frustrations are inevitable. But we will keep requesting South Marin when my Mom needs it b/c it's the best around.

I recently had a close family member spend two weeks at this facility after a hospital stay. The…read morestaff was so attentive, professional & cheerful. My family member went from not being able to walk or stand to walking on his own in less than two weeks thanks to the great care and physical therapy received here, at Marin Post Acute. The facility is clean and very visitor friendly. Our family couldn't have been any more happy with the service provided by this facility.

My first experience here was trying to get someone to answer the phone, I called three times and…read morefinally got someone who was mumbling and talking to another person at the same time. I got a little information, but nothing concrete. I was told that I needed to go meet my loved one there after they were transferred from the hospital, yet no one could tell me a time. It was very frustrating. From the moment I walked in, the staff were not helpful or friendly, and the strong, pungent scent of what smelled like those blue disinfectant disks in urinals permeated my nostrils, made my throat hurt and my eyes burn. It was a little too late to say no to transferring a loved one here. Once I managed to find the front desk, I stood there waiting for one of the three people to greet me or even look at me, not one of them did. I finally said "Excuse me, are you able to assist me," and I got a response "I'm listening" with no eye contact or even a glance up at me. I explained why I was there and he motioned to go a specific way. I found all of the interactions very rushed and unprofessional. That was day one! I located my loved ones room. There was no staff to greet her, after about twenty minutes a lady came in and was rushing me to sign "paperwork" on an iPad. The welcome bag was a nice touch. Over the 13 days that my loved one was there staff did not communicate with me or other family members, unless I tracked someone down. The interaction with most staff was rushed and I felt brushed off. Four days prior to me asking to remove my loved one from the facility a doctor did call me, because three days before that I insisted that they check my loved one for a UTI. That was the only discussion that I felt heard. The doctor was very informative and ordered a mobile scan for my loved one and then no one provided results to me. After multiple discussions with family members about the lack of communication and unprofessionalism, we decided to bring our loved one home. This facility is not equipped for memory care. The windows are old, the screens don't fit properly, the blinds are dusty, old and don't raise. There are areas that need repairs. This building is neglected. Their website states that we are able to send e-cards and the staff will deliver them to the residents. That's a lie. My loved one never got any of them, and when I inquired about it at the front desk, the man had never heard of this, the social worker also didn't know about it. Why have that on the website and then staff is clueless!? The director didn't answer my email and does not have a voicemail. There is so much that was not great here. I also had to ask four days in a row for my loved one to have a shower. Gosh, there's so much to complain about, so I'll stop here. EDIT: The two stars are for Nancy; because every night that she was there, we were greeted why a smile and light hearted conversation! Nancy also stopped someone from visiting our loved one when we said that he was not allowed to visit. Nancy deserves a raise.

My brother Marty needed attentive care post surgery. The Professional Post Accute Center provided…read morethe care required in a professional and comforting manner. Special thanks to the entire team at the center! Victoria Gonzalez did a wonderful job coordinating what was required for Marty's needs. Marty made a quick recovery thanks to the centers knowledge of what was required! Thank you very much! Fernando P.

i was there 4 weeks and i was treated very good by everyone. The nurses made sure I got my iv's…read moreand meds on time everyday. When I asked for something different it wasn't a problem. Adminastration was good. When I pushed the Botton for help the help would respond in a reasonable amount of time. the PT and OT was very good, also the activety director does a great job. The doctor and his nurse are awesome. Overall it was a good experience and the people are friendly courteous and helpful

In my opinion, informed by my own experiences and by witnessing the maltreatment of others,…read moreNorthgate's top priority is increasing profit regardless of how much their cost-cutting modus operandi and associated perpetual negligence puts resident/patients at-risk resulting in easily avoidable suffering, illness, isolation, malnutrition and even patient mortality all due to their far-too-frequent negligence and immoral, unprofessional lack of concern for client safety and overall health. To state it euphemistically, while there are Northgate staff who display a high level of caring, responsibility and professionalism, there is a statistically significant population of NG staff including medical doctors, upper management et al, whose lack of concern, engagement and failure to meet the basic CA expected standard of care is so poor that their disregard for resident/patients' well-being results in frequent severely undesirable outcomes. Failure to diagnose, failure to prescribe and failure to treat even the most obviously severely ill resident/patients who ultimately end up enduring a miserable day-to-day existence too-often en route to knocking on Heaven's door. One out of hundreds of examples: the single medical Dr. on-call here along with the D.O.N. et al decided that ignoring increasingly severe respiratory distress symptoms (i.e. the terrifyingly long death-rattle wheeze of a resident-patient discharged from a hospital to N-Gate to recover from a preexisting serious respiratory distress diagnosis) was perfectly fine even with multiple resident/patients testing positive for COVID-19 and then quarantined at the exact time this resident's breathing went from an alarming cause for concern to horrifying as anyone hearing his liquid-y death-rattle knew instantly that he was going to die very soon unless placed in the care of a specialist in a hospital setting and sure enough: Three days after he began presenting symptoms of the severe chest infection (COVID-19) going around - which I had suffered through for a full month yet unlike other residents I was not tested for COVID-19 until AFTER my symptoms were fully extinct - the poor gentleman expired. And on top of his preventable death, the actions of staff re: resuscitation were both inappropriate and far too late as they did not begin compressions until 30 minutes after discovering him unresponsive and quite dead but still warm; timing it so that they began resuscitation just as the paramedic arrived and sharply informed NG staff that they had failed to notice the patient's DNR (Do Not Resuscitate) bracelet and as this was not the first time such an incident had occurred the paramedic chastised the NG staff quite severely for once again failing to pay attention to important patient information details such as the fact that he did not desire resuscitation in the event of physical death and so on. The paramedic quickly reviewed an extensive list of past NG staff mistakes and warned them that moving forward they'd best keep their eyes on the ball so to speak or he'd be professionally, legally and morally obligated to file a report on behalf of patients made to suffer needlessly even unto death thanks to NG staff carelessness. The above is just one example of negllasuffering and/or death-via-negligence from a total population of disturbing instances of medical staff ignoring severe symptoms and pretending-at-responsible-behavior when in reality their actions reflected the unprofessional profit uber alles Northgate status quo. In short, Northgate Post Acute is the antithesis of a quality, responsible, caring and productive skilled nursing facility. Northgate Post Acute is an endless nightmare of criminal neglect resulting in needless suffering, illness, injury misery and even death. As others have noted, Northgate is not a place to send family and loved ones for any form of medical care as the LLC that operates Northgate and other Nor Cal SNF facilities cares nothing for the well-being of clients and instead prioritizes securing as much wealth as possible by billing Medi-Cal over $10k a month but providing super low-quality room, board and the absolute most inadequate forms of nutrition (food so bad you can't believ), diagnosis, PT, medical treatment and every other integral component of a skilled nursing or other medical facility. Bottom line: Northgate Post Acute is the antithesis of quality health care. And like a vast majority of U.S. skilled nursing, physical rehabilitation and nursing home facilities, cares nothing about providing healthcare (they will ignore their own Dr's diagnosis and specialist consultation orders for months and years, intentionally delaying every form of needed medical including imply "dropping" patients outright). Northgate is, in short, a prime example of the horror of the USA's for-profit health care system, the ONLY for-profit health system in the free world and the reason why our #1 cause of bankruptcy is healthcare costs.

Do not send your loved one here. My brother was at this facility for six weeks and was neglected,…read moremalnourished, and unattended. This facility has every sign of a negligent care facility which is criteria for a lawsuit: my brother was depressed, he lost 20 pounds because the food is inedible, he had bed sores, he had a bandage that was not changed for six weeks, he was hallucinating for lack of sleep because of others screaming all night, he was laying in a bed for 23 out of 24 hours, except for mandatory physical therapy, which was only done because it was mandatory. He was sitting in a dirty adult diaper for up to three hours before being changed. When the administration was confronted about all of this misery, "Alberta" said she was unaware. Go figure . . .

I had knee replacement surgery here. My surgeon does all of his work here and it is easy to see…read morewhy. The staff are amazing, from pre-registration nurses, though surgery prep to post surgery care. All staff are patient centric and all seem to enjoy working here. Fortunately, for me, this small community hospital, is one of the top rated Orthopedics hospitals in the country. It was wonderful to have this surgery at a truly community hospital.

I was seen a few days ago at NCH for a surgical incision that started bleeding; Dr. Montgomery and…read morethe nurses/assistants were very helpful, and I felt heard, and properly treated. The receptionist/check in woman could be a little friendlier, that's why only four stars instead of five; as she seemed irritated that she had to put her phone down and check a patient in.

Letting go of your home is one of the hardest decisions a family can make, but when that moment…read morecomes, Vincent is truly one of the best places you can choose for your loved one. From the moment we walked in, it felt less like a facility and more like a home--warm, loving, and full of compassion. The caregivers are truly special, especially Isabel and Gabby, whose kindness and dedication never went unnoticed. The Health and Wellness Director is simply amazing. Nav is exceptional at what she does, but more importantly, she leads with her heart. She took the time to truly know my dad and to understand what our family was going through. Once something was brought to her attention, she made sure it was addressed promptly and thoughtfully. Her kindness, patience, and gentle nature meant more to us than words can express. While there is room for improvement with the med techs, and the move-in process could benefit from clearer communication and better explanations upfront, the compassion and care we received outweighed those challenges. ED Pari was understanding, professional, and supportive during difficult moments. I am deeply grateful to Nav and the entire Vincent team for the love, support, and comfort you gave my mom and our family. Knowing that you were there--day and night--brought us peace during one of the most emotional times of our lives. Thank you for making such a difficult transition feel a little less overwhelming and a lot more filled with care.

A Truly Exceptional Community -- The Vincent, San Rafael…read more My dad has been living at The Vincent since March 2024, and the experience has grown into something truly exceptional. When he first moved in, the community was only a couple of years old and, like many new assisted-living facilities, was working through some early growing pains. Staff turnover was higher at that time, and there were occasional glitches as the building found its rhythm. Over the past year, that has changed significantly. Quality staff have stayed, new team members have been strong additions, and many of the issues we saw early on have simply disappeared. The stability and consistency now are remarkable. What has remained steady from the beginning is the heart of the community. My dad was welcomed into a warm, supportive environment where residents truly look out for one another. The caregivers are attentive, compassionate, and incredibly dedicated -- they know the residents well and treat them with genuine respect and tenderness. It feels like a place where people are cared for, not just looked after. We visit often, and our family has had many dinners in the beautiful white-tablecloth dining room. Meals are freshly prepared by the private chef, and the food is consistently very good. The Vincent also hosts happy hours a couple of times a week with live entertainment, which is a highlight for many residents and adds to the sense of community and joy in the building. The housekeeping team keeps everything spotless, and the overall atmosphere is clean, calm, and welcoming. Their points-based care system is fair and transparent, and as my dad's needs have increased, I've found their re-evaluations thoughtful and reasonable. On-site services -- like the podiatrist and monthly dentist visits -- have been invaluable. More recently, my dad's health has declined, and we are transitioning him into the Memory Care unit and beginning hospice. It's a very emotional step for any family, but the memory care team has given us tremendous comfort. The unit is bright, clean, and staffed with people who clearly have experience and a deep understanding of cognitive decline. While moving his things, I've had the chance to observe how gently they care for the most vulnerable residents. It speaks volumes about the philosophy that guides this community. Although the surrounding neighborhood is not my favorite, the quality of life inside the building is exactly why families choose assisted living. It is safe, uplifting, and genuinely resident-centered. I've been a front-line medical professional for 30 years and toured every senior living community in Marin when preparing for my parents' transition. The Vincent stands out. They have supported my dad with dignity, kindness, and professionalism -- and they've supported our family through some difficult turns as well. I'm deeply grateful for the care my dad has received here, and I hope this review helps other families looking for a place where their loved one will be truly cared for.

My husband died 2 years ago from Parkinson's disease. He needed constant supervision because he was…read morea fall risk. I looked at so many board and care homes and could not find a place that I liked until I found Gentle Home Care in San Rafael on Nova Albion Way (415)499-1632. Luckily they had an opening and I moved heaven and earth to get him in there because I could see right away how caring they were. The place was spotless and lovely and they made beautiful homemade healthy meals. Tom was there 5 years.I am convinced he couldn't have received better care anywhere else. I am eternally grateful. Now I just spoke to the owner who shares my birthday..she called me to wish me a happy birthday. She told me they currently have 1 opening. If you are looking for this kind of care for a loved one, don't hesitate to call them. They usually have a long waiting list. It is a difficult decision but when I put my husband there I knew it was for the best. I simply could not have provided him with the specialized care he received at Gentle Home Care.

My father moved to Gentle Home care from a larger assisted living facility and it was the best…read morething we did for his care. The team is so dedicated, and they worked with us at each stage of his time there, leading with compassion. I truly believe they cared for my Dad as a person, even when he was difficult. The facility was clean, they catered to his food preferences, and at the end they helped my sister and I navigate the hardest days. I would 100% trust them to care for another of my family members.

My sister lived here for 2 years before she recently passed. She wasn't a complainer type of…read moreperson, but she had a lot to say about this place: * Horrible food & poor dinning room staffing. * Most of her questions to staff/management/chef were not responded to. * Staff were nice when she'd ask for something... but then she'd never hear back from anyone. * No real activities available. * Minimum housecleaning, couldn't really be called "housecleaning." * No "orientation" upon arrival, so she had no idea who to go to for what. It was only through the gracious help from another resident that enabled her to start getting around the place. But still minimal response from staff & management. * When she went on Hospice, they up'ed her monthly rent by about $800. When she repeatedly asked what she was getting for the $800... no response. Finally she was informed it was for her daily phone calls to check on her. I'm sure there had to be other benefits, but really... none. I cannot recommend this place.

Warm and welcoming community with a team that cares about your loved ones! Amber is very…read moreprofessional and courteous when assisting families searching for senior living