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Tidal Wave Auto Spa - Kennesaw

2.9 (34 reviews)
Closed 8:00 am - 8:00 pm
Updated 2 months ago

Services - Tidal Wave Auto Spa - Kennesaw

Car wash

Tidal Wave Auto Spa - Kennesaw Photos

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Christina A.

I've been to this car wash 3 times and I've always had a great experience! I'm surprised at some of the reviews in regards to customer service - I just went to wash my car and the gentleman that assisted me in making my purchase was friendly, welcoming and professional. My car was decently cleaned and the vacuums did a perfect job cleaning up my messy carpets. Plenty of clean microfiber towels to use and cleaning solution on the carts. Plenty of available stations to park and vacuum. They have a few options and pricing for a good car wash and even a membership with a free first month.

Car AFTER wash

Poor customer service. Took car that was very dirty. Saw two attendants (cashier and pre-scrubber), neither mentioned that car would likely not come clean, in that case we would have taken it and done a preliminary self-wash before bringing it. Paid for 26.00 package. Car went through and was extremely dirty upon exit. We took rags and scrubbed much of dirt off ourselves. Talked to team leader/ manager about running it for free through cheapest wash again to make it sure it was now very clean. Instead was told I could pay for another wash and they would pre-scrub it, which didn't work the first time. I paid 26.00 to still have a dirty car and then basically scrubbed much of the dirt off the car by myself. So easy to have run it through again and have a happy customer. Instead they have now lost four people customers from a family. 4 car washes monthly x 21.00-26.00 dollars lost as compared to one free 12.00 wash. SMH

Caused deep scratches to the paint on my vehicle and are refusing to take responsibility even though I filed a claim within minutes of hearing something strike my vehicle inside the tunnel. They are also refusing to provide a prorated refund on my 12 month prepaid membership. The rep who took our payment informed us we could cancel at anytime. He also provided us with a flyer confirming this. The rep did not mention nor did the flyer state that no refunds were given after canceling. We did not sign any contract either that provided that information. Very deceptive business practices.

5star cleaning
Evan C.

Car wash did a good job and the vacuums have really good suction, too good. They actually will suck up your phone cords and any plastic pieces that are for your truck. The reason I'm giving five stars is because of the store manager helping me retrieve these items from the vacuum system. Customer service top-notch I would highly recommend try this place out.

Our super clean windshield!
Serena T.

This was a really good car wash. We always wash our cars at home but we saw this car wash and wanted to give it a try. When we entered the gate, we were welcome by a very nice gentleman asking if we needed help and thank us for coming by :). Then we proceed to the car wash part and another gentleman soap the front and rear windshield. We really like the automatic drive through part bc it didn't seem to be cheap quality like a lot of the drive through car wash places. Our car was definitely clean after the wash so we proceed to go to the vacuum station and was pleasantly surprise by the towels they offer there with glass cleaner on top of just vacuum. So we hand drive our car and it's amazingly shiny, we didn't even use the glass cleaner. We just used the towels to dry a few some areas that still had a bit of water on ( trunk, side mirrors, car handles), no big deal. We both agree this is our new go to spot!

This is the worst car wash I have ever visited. Their defective wash equipment severely damaged one of my mirrors, and it took 3 months and untold hours of my time to reach a solution. I never got compensated for the time I lost "working" for these clowns to help them fix the damage they caused, and their "customer service" are in cahoots to lie and manipulate the customers/victims of their crappy car wash to make sweep issues under the rug. The "site manager" changed every time I spoke to someone from corporate, I kid you not. Based on other reviews, I'm not the only one who has been done dirty by this place. If you value your time and vehicle, do not patronize Tidal Wave Auto Spa.

Photo of the damage

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11 months ago

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5 months ago

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11 months ago

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3 months ago

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1 year ago

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3 years ago

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1 year ago

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9 months ago

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1 year ago

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11 months ago

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2 years ago

Consistently friendly service and a great wash. They don't overdo the tire shine like other places. A good selection of cleaners for inside.

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3 years ago

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6 years ago

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2 years ago

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6 years ago

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4 years ago

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6 years ago

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5 years ago

Great automatic car wash where the attendants are friendly and the always have the towels stocked up to dry off your car.

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3 years ago

This place does an ok job cleaning. Unfortunately, they are never open at 8 am, as the website indicates.

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5 years ago

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6 years ago

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4 years ago

Giving it a 4 because of the tire shine... it barely got on the tires. Other than that it's a good car wash

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4 years ago

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3 years ago

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5 years ago

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4 years ago

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6 years ago

Great staff and car wash! High recommended for anyone looking for a car wash in the area.

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Ask the Community - Tidal Wave Auto Spa - Kennesaw

Review Highlights - Tidal Wave Auto Spa - Kennesaw

They don't overdo the tire shine like other places.

Mentioned in 2 reviews

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WS Car Wash

WS Car Wash

(24 reviews)

LOL...Thank God I don't work in the car wash industry anymore...hahahaha. Oh boy,, where do I…read morestart....First, let me help some of you understand how a successful business works...when you pull in to a business and they are "PACKED" with customers, ITS A GOOD THING....good for that business and good for YOU because most likely it's busyness is due to an overwhelming popular opinion about the servicethey are offering...so what do you do??? You blast them with a negative review, as if they made all those customers come at that exact same time and the employees weren't doing everything in their power to get YOU to the front of the line. I'm sure the owner was pissed at seeing all those customers pull in and told his workers to slow down because the last thing he wants is money and satisfied customers and their repeat business....do you blast every business that forms an unexpected long line? LOL....SMH... Its a handwash, guy. I personally prefer a handwash (((WHICH TAKES MORE TIME, PEOPLE))) and a handwash usually will cost you DOUBLE at any machine carwash (and spoiler alert: most machine carwashes HATE doing handwashes because they are labor intensive and time consuming)...2nd, cleaning cars all day is EXHAUSTING especially if its hot, so yes,, sometimes even their best employees are prone to fatigue and "miss spots" HOWEVER if you point them out at the end , I GUARANTEE they will correct what they missed because if they didn't then they wouldn't be in business anymore by now...bbbbbut instead of you asking to fix the "problem", you'll show the owner, by going into you're internet safespace reality and sabotage him/her by writing one star reviews because ONE employee "missed a spot" or "the line was too long"...LOL... I'm sure the poor schlep who owns the place secretly loves when their employees "purposely" do shoddy work....geez....even the best detailer in the world occasionally misses something. 3rd, DOG HAIR IS EXTREEEMELY HARD TO GET OUT!... when customers would come in and the seats would be smothered in dog fur and think that a $20 or $30 carwash was ample enough money to ensure that every single dog hair was removed from the vehicle LOL....not a chance....automotive upholstery is like VELCRO when it comes to hair, especially short dog hair. Even high dollar state of the art carwash vacuums can only get so much...At cactus carwash and simoniz, and Mr. Clean carwashes charge around a $100 just to remove doghair AND THAT DOESN'T INCLUDE THE WASH...4th, saw a one star review saying "he used the same water on two cars in a row and the same wool mitts, as well as a 'brush' on the 'cuties' roof of car in front of me" SMDH .... there's not a (successful) carwash in the world that doesn't use wool mitts to hand wash a car, know why?, because not only are they extremely soft and utterly non-abrasive but most importantly THEY PREVENT DEBRIS AND DIRT from scratching a vehicles clearcoat. It does this by allowing the dirt to move freely and easily throughout the hairs of the wool which eliminate friction of any sort, therefore nearly impossible to scratch clearcoat, this is common knowledge at carwashes...if they were using sponges on clearcoat then, yes, SOMETIMES dirty water needs replacing more often...As for the "brush on a pole" rhetoric, SMH, if I had a dime for everytime a customer saw one of those SPECIFIC BRUSHES MADE FOR WASHING CARS and just assumed it was just some stiff bristled shop broom ‍...those brushes are specifically designed for washing roofs and are unbelievably soft. Tho similar, They don't hold as much water as the wool mitts, personally I always thought they were useless HOWEVER when it comes to cleaning roofs of cars, especially trucks and suvs, shorter people need them or they can just skip cleaning your roof?? As for the business, I work right by this place and when it first opened I wasn't exactly sure it would make it. Kind of an awkward location being hard to see from 41 and definitely wasn't the fanciest of places but what it lacks in curb appeal it makes up for in quality. Not to mention it's very affordable. Plenty of days a week they are SLAMMED but the proof is in the pudding folks...its been over 5 years and they not only have beat all the odds against them (there's 3 high dollar machine carwash businesses in a 2 mile radius) but they managed to successfully obtain a steady repeat of customers...despite the same ol carwash customer divas and their trivial complaints....only thing I suggest to the owner is, once you can financially do so, find a way to draw more attention towards the business...even tho there's a sign its hard to tell there's a building down there...maybe add a grander entrance with nice landscaping and stone walls. Relatively cheap way to draw more attention that way as well as psychologically telling customers that you're business is profiting from its success.... people love a success story but you've got to let them see your succeeding

I'm currently watching them wash my car and I can see why they have such high reviews. They are…read moreincredibly thorough and pay a lot of attention to detail. This is not a chain car wash type of place so it's nothing glamorous about it but do not fret! I've seen nothing but luxury cars pull up for a car wash and it's quite obvious why after watching them work. I have an SUV and they charge $20 for outside wash and $30 for inside/outside. I think that's incredibly reasonable for a hand car wash spot. This place is 3 minutes from my house and I will certainly be back. FYI - Please bring cash for tips (you can't leave a tip on your card) and be sure to know that the address for this place is on the corner of Cobb Pkwy. and Greers Chapel Road (there's a big, blue sign that can be seen from the street that says "Hand Car Wash")

Tidal Wave Auto Spa - Kennesaw - carwash - Updated July 2026

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