LOL...Thank God I don't work in the car wash industry anymore...hahahaha. Oh boy,, where do I start....First, let me help some of you understand how a successful business works...when you pull in to a business and they are "PACKED" with customers, ITS A GOOD THING....good for that business and good for YOU because most likely it's busyness is due to an overwhelming popular opinion about the servicethey are offering...so what do you do??? You blast them with a negative review, as if they made all those customers come at that exact same time and the employees weren't doing everything in their power to get YOU to the front of the line. I'm sure the owner was pissed at seeing all those customers pull in and told his workers to slow down because the last thing he wants is money and satisfied customers and their repeat business....do you blast every business that forms an unexpected long line? LOL....SMH... Its a handwash, guy. I personally prefer a handwash (((WHICH TAKES MORE TIME, PEOPLE))) and a handwash usually will cost you DOUBLE at any machine carwash (and spoiler alert: most machine carwashes HATE doing handwashes because they are labor intensive and time consuming)...2nd, cleaning cars all day is EXHAUSTING especially if its hot, so yes,, sometimes even their best employees are prone to fatigue and "miss spots" HOWEVER if you point them out at the end , I GUARANTEE they will correct what they missed because if they didn't then they wouldn't be in business anymore by now...bbbbbut instead of you asking to fix the "problem", you'll show the owner, by going into you're internet safespace reality and sabotage him/her by writing one star reviews because ONE employee "missed a spot" or "the line was too long"...LOL... I'm sure the poor schlep who owns the place secretly loves when their employees "purposely" do shoddy work....geez....even the best detailer in the world occasionally misses something. 3rd, DOG HAIR IS EXTREEEMELY HARD TO GET OUT!... when customers would come in and the seats would be smothered in dog fur and think that a $20 or $30 carwash was ample enough money to ensure that every single dog hair was removed from the vehicle LOL....not a chance....automotive upholstery is like VELCRO when it comes to hair, especially short dog hair. Even high dollar state of the art carwash vacuums can only get so much...At cactus carwash and simoniz, and Mr. Clean carwashes charge around a $100 just to remove doghair AND THAT DOESN'T INCLUDE THE WASH...4th, saw a one star review saying "he used the same water on two cars in a row and the same wool mitts, as well as a 'brush' on the 'cuties' roof of car in front of me" SMDH .... there's not a (successful) carwash in the world that doesn't use wool mitts to hand wash a car, know why?, because not only are they extremely soft and utterly non-abrasive but most importantly THEY PREVENT DEBRIS AND DIRT from scratching a vehicles clearcoat. It does this by allowing the dirt to move freely and easily throughout the hairs of the wool which eliminate friction of any sort, therefore nearly impossible to scratch clearcoat, this is common knowledge at carwashes...if they were using sponges on clearcoat then, yes, SOMETIMES dirty water needs replacing more often...As for the "brush on a pole" rhetoric, SMH, if I had a dime for everytime a customer saw one of those SPECIFIC BRUSHES MADE FOR WASHING CARS and just assumed it was just some stiff bristled shop broom ...those brushes are specifically designed for washing roofs and are unbelievably soft. Tho similar, They don't hold as much water as the wool mitts, personally I always thought they were useless HOWEVER when it comes to cleaning roofs of cars, especially trucks and suvs, shorter people need them or they can just skip cleaning your roof??
As for the business, I work right by this place and when it first opened I wasn't exactly sure it would make it. Kind of an awkward location being hard to see from 41 and definitely wasn't the fanciest of places but what it lacks in curb appeal it makes up for in quality. Not to mention it's very affordable. Plenty of days a week they are SLAMMED but the proof is in the pudding folks...its been over 5 years and they not only have beat all the odds against them (there's 3 high dollar machine carwash businesses in a 2 mile radius) but they managed to successfully obtain a steady repeat of customers...despite the same ol carwash customer divas and their trivial complaints....only thing I suggest to the owner is, once you can financially do so, find a way to draw more attention towards the business...even tho there's a sign its hard to tell there's a building down there...maybe add a grander entrance with nice landscaping and stone walls. Relatively cheap way to draw more attention that way as well as psychologically telling customers that you're business is profiting from its success.... people love a success story but you've got to let them see your succeeding read more
