I went to Zesty Cleaners simply by reviews on Katy Flewellen in Katy.. I took a black velvet suit…read morethat was expensive, but had been packed for at least 10 years.....could be almost considered vintage, but gorgeous. The Manager took special attention and even cut the delicate buttons off for safety. I was quoted a price upfront and a time to pick up. Not only was it ready, on time and priced, but the packaging was amazing with a sponge padded hanger and a protective covering over the top plus the plastic protection. This is service I had not experienced for 20 years. Other cleaners have either "lost" or "stolen" my clothes without compensation. And their customer service was non-existent. Have therefore NOT used a cleaners in years for anything that I definitely wanted returned to me. This apparently is family owned.....and the service is 100% top notch. Obviously highly recommended.

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

Friendly service and discounts available, which helps a lot!…read moreI've been very pleased with everything I've had cleaned here over the past 10 years!

Prompt and efficient service and great communication regarding the completion of my orderread more

Sharra was very helpful during my check in. I had problem between shirts being dry cleaned and/or…read morelaundered as really big price difference. She helped me make sure they were done correctly so I would get charged accordingly. I would recommend this service. Ellen

They lost the belt to my dress. They said they gave it to me, never received it. I will never go…read moreback again.

I brought my favorite dress here only for them to ruin it. Worn only once for a family photoshoot,…read moreI brought it in to get a stain cleaned. When I went to pick it up, I noticed that one section of the pleats looked like it had been steamed or pressed completely flat. As in, my pleated dress came back to me with a section of pleats missing. When I pointed it out, they said they would send it back to get it fixed. I came back to pick it up and once again, they did not fix it. The fact that they were about to let me walk out of there without telling me that the dress was ruined tells me everything I need to know about this business. I had to request to speak to the owner to find out what happened. While he was apologetic and offered to compensate me for the dress, the entire experience ruined the business for me. Be warned - they will ruin your clothes, they won't be up front about whether or not they can clean something properly without ruining it, and then they will avoid the issue unless you bring it up. Run from this place.

Excellent service and jobs well done! Family owned . Has repair service available. Really, really,…read morereally recommend.

Very highly recommend. Professional, prompt, courteous. Overall wonderful people with good customer…read moreservice as their focus.

Awesome customer service. We've never seen prompt responses, timeliness, and professionalism from a…read moreservice vendor like we've seen with the folks at LaundryMaids

They are overpriced and I asked to do medium starch on all 6 shirts and they only starched 3…read more How do you stay in business doing half baked jobs like this?

This business is dishonest and disorganized. First, one of…read morethe workers told us the wrong price for each shirt. When we picked it up it was twice as much, and even four times as much for other shirts, after they had mentioned each shirt would be around $1.50. Second, we were promised a 20% discount that was not honored when we picked up our shirts. Third, we took our own hangers to save some waste since the ones they provide only end up in the trash. When we picked up the shirts they were not returned with our hangers until we pestered them for our own hangers. Even then, they only returned half of the hangers that we had provided. We will never use them again!

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

My new go to dry cleaners! They are a bit pricey, however, ALL clothing pieces cost the same--$2.50…read moreper piece. Jackets, pant suits, etc. Many places charge more for those. You get 2 FREE pieces if you mention Yelp. The place is very clean and organized. There's even complimentary coffee! When I went to pick up my clothes, the employee was helpful enough to bring it out to my car. I didn't explain about my lifting restrictions, she just said "I'll help bring it to your car, no worries." Definitely 5 star service! *Must pre-pay for cleaning at drop off.

Terrible receptionist. Just terrible. Clothes came out ok, but customer service is everything for…read moreme.

Theft, fraud and gaslighting by Country Cleaners…read more If clothes go missing or are stained or damaged . . . . expect deflection. OR they will solidly blame you. For weeks clothes were missing. Despite our efforts to glean information from them - they were completely non-communicative. Just blamed it on us ("you have your clothes . . . we know you have them"). The owner's constant use of God's name is a deflection from her unbelievably poor customer service. The daughter of the owner is just as bad. At one point they tried to give us someone else's clothes!!!! Which I solidly rejected. They tried to get us to PAY for missing clothes - stating that they only way they would start to look for them was for us to pay for them first. That's completely contrary to the protocol of a customer paying for items upon successful pick up of those items. And - legally they have 30 days from the day the clothes were supposed to be ready - but told us that they hadn't started looking yet on the 28th day and needed more time. After over a month and a threat with legal action they suddenly found our clothes valued at more than $600. Avoid this place like the plague.

I've been taking my clothes to this family-owned dry cleaner for a while now, and I can honestly…read moresay they're fantastic! There was one time I had an important event and needed my outfit cleaned the same day--they made it happen without a hitch. Marina and her daughter are so friendly and genuinely care about their customers. Their alteration work is impeccable too. Everything fits perfectly every time. It's rare to find a place that combines such skill with such a personal, welcoming touch. I wouldn't trust my clothes with anyone else!

Amazing quality, customer service, and experience! The value of the entire experience is worth…read moreevery penny! I am a committed return customer and have now brought my mother, daughter, and husband here! I love this place and couldn't be happier with their expertise, their patience, and skills!!!! You will walk out feeling like a million bucks and looking even better when they're done with your garments. Marvelous Husband and Wife duo!!!

Great team Fast service…read more Impeccable service Polite and welcoming Can't thank them enough