He didn't finish the job well. There was a film left over everything that he touched and he didn't touch everything, like the cabinet handles. He was supposed to clean the entire stove however he didn't finish wiping the top of it, and there were crumbs all over the bottom of the oven. He clearly had not cleaned the entire refrigerator out. He didn't wipe the shelves in the doors. I paid him $50 extra to both clean the windows and wash the walls. He set that price. I told him that he could wet Swiffer the walls, but there were still cobwebs everywhere, so he couldn't have done anything but the very center of the walls, and I think it was with a dry Swiffer. I let him off the hook for the windows earlier in the day stating if he didn't have enough time I wouldn't worry about the windows, but, I wanted everything having to do with the windows cleaned. He didn't touch the blinds. I confirmed with two other companies that wiping down blinds are a normal part of a move out clean included the $250 quoted price. I think he was just tired and did the very best to do the very least that he felt he could get away with. Frankly, I would like that extra $50 back! When he called us over and said he was finished, it was night. My daughter expressed that she was not pleased. Daniel said that he would come back another day to make things right so I took him up on it. Again I allowed him to pick the date and time, working within the timeframe that I had. He said I'll be there Thursday morning the same time as our last appointment. Our last appointment was 7 a.m. on New Year's Day. I said okay I'll see you then. I got up at 6:30 in the morning to be ready for his 7 a.m. arrival. I texted him at 6:35am, "Good morning, my friend. Are you running on time? I'm just gauging going over there." I did not hear back. I texted him again at 7:02am, "Let me know when you get here. I'm ready, I'm just waiting inside because it's cold.". I did not hear back. I texted him again at 7:21am, "I decided after I sent you that last text to go over to the other place in case you have left your phone at home on accident. You haven't responded to either one of my texts and I'm wondering if you're still coming out today. Please let me know." At 7:31am I got a call. He told me that it would take him an hour to get to my place but that he first had to wait for the bank to open because he had to pay rent today. When I told him I got up at 6:30 a.m. because I was expecting him here at 7 a.m., he had the audacity to say that he told me and he gave me no specific time, but that it would just be sometime in the morning that he was coming over. I corrected him and reminded him that it was quite a definite time. His response was that I needed to understand that he had a life and had other things to do. At this point regardless of what I said, he talked over the top of me in an attempt to argue me into accepting his excuses. He was aggressive in this. Ultimately, I just hung up on him and send him the following text. "I am very upset with you. When we spoke on the phone you told me that you would be here the same time as last time, which was 7 a.m. I'm already unhappy that you have to come back a second time at all. I paid you extra to clean the place. Everyone that goes in their comments on what a terrible job was done. You didn't do your job right. I've given you lots of Grace, and I've let everyone know how dirty it was to begin with, so they are not too critical of you, but after your outrageous unprofessionalism today I will no longer make excuses for you. Rather, I will Yelp you and post pictures of the filth you left behind that I paid you extra to clean. Please do not contact me again." And, "I remember that I found you on Thumbtack. I will let them know about this situation. With pictures." He called be back right away. I took the call, but he just wanted a confrontation. I just hung up again and when he called me back another time and I did not answer, he sent the following text (his typos not mine), "All I ask is that your honest post all before and after pics because I have them and remember you and your daughter did approve of it" Then, "Now I'm still willing to comeback the ball is in your court". My response, "We were not happy that day. Rachael [my daughter] pointed out several things we were unhappy about to you. That's why you offered to come back in the first place. You've demonstrated gross unprofessionalism. I've already told you how unhappy I am with your work, and I paid you extra for work you didn't do, and after your rude (and frankly aggressive) behavior on the phone, I've asked you not to contact me further, yet you continue to call and text me. I'll let you work out for yourself whether or not I've changed my mind about having you come back. I've already told you no. You had your chance to rectify this and you blew it." I have hired another cleaner to clean it today. I will get pictures and post them before she cleans...and after. read more