FROM QUORA.COM FOR TERESA KING - NOT MY PERSONAL EXPERIENCE - My friend Ernest paid $3,800 cash for a truck at Tier 1 Auto in Gainesville, GA. They was so nice and polite. He drove off the lot and went straight to a mechanic shop. The mechanic examined it and looked underneath and said that the truck was unfit to drive because it has been sitting so long somewhere in water or snow and developed rust damage. Tier 1 painted the entire bottom so we couldn't see the rust. When Ernest started examining it, chunks of rust was coming down with just a touch. Ernest immediately took the truck back. He had the truck less than 30 minutes and they told him it was his loss. They laughed in his face and started calling him names, cussing him out, they really tormented him. I felt so bad for him. I called the police because they got in his face as to gang up on him. The police said that he should have googled reviews, and did research before he bought the truck. And he was right. I have never in my life of 52 years seen salesmen, mechanics, and etc. treat a person as bad as they did. The mechanic put on a good show displaying the good running motor, transmission, interior, the low mileage of 91,000 and so forth. Ernest is a good hardworking man and he didn't deserve this. This man name is Ernest Irving and I want the world to know that Tier 1 Auto in Gainesville Ga intentionally sold him a Lemon and treated him horrible after he gave them cash money. Ernest was willing to accept less money back, but they actually told him to take them to court and he was a fool for buying this truck. I told Ernest to place this in GOD'S hand and I promise he will FIX IT. read more

They mislead you. The cars they sell are promised to be one thing. You drive it off the lot, it breaks down. This place needs to shut down. You ask for for your money back and your car back. They refuse? Why??? Don't go here read more

I purchased a car 3 weeks ago, 20 miles into the drive off the lot the CEL came on. Im having major oil pressure and power steering issues that wasn't disclosed. I was informed by employer Ron that the car had no major problems and everybody wanted it etc etc. Ive been reading alot of shady reviews on this place and i hope we can resolve these issues before further actions are taken. The managers mission statement is "Dear Valued customers, we go beyond effort to provide you with the best customer service, to put you in reliable and affordable cars, to give you deals you cannot find anywhere in the market. JUST COME ON IN" I did not receive a reliable car. At the bottom i linked a picture of the codes that were read after JUST 20 miles after i left. read more

Tier 1 Auto Sales - codes read after leaving the lot (cel wasnt on while on the lot) - Used Car Dealers Near Me - Gainesville, Georgia

Tier 1 sells trash. They paint rusted out water logged vehicles just enough to con you into buying the car. They'll laugh in your face as you drive off the parking lot. read more

I purchased a vehicle "as-is" from Tier 1 Auto Sales and was extremely disappointed with the experience. I realize there was no warranty on the vehicle, and I take full responsibility for that. However, I didn't ask for a discount--I paid the full asking price and expected at least some honesty and professionalism in return. During my test drive, everything seemed fine. I was given two keys, only to be told after buying the truck that only one key came with it. When I raised this issue, I was given a used key; while the remote works, the hard key is nonfunctional. There was also an issue with the headlights--they were almost pointed at the ground in front of the truck. The dealership promptly told me to bring it back, assuring me their mechanic would adjust them. However, when I arrived, they informed me they were between mechanics and still searching for one. I chose to leave the truck at the dealership for two weeks so they wouldn't be rushed. When I finally got it back, the headlights were aimed at the tops of the trees. Now, I've discovered that the adjustment brackets are broken on both headlights, meaning I have to replace them entirely. After bringing the truck home from that two-week period, I also discovered a ticking noise caused by a hidden exhaust manifold leak--an issue that should have been disclosed upfront. Looking back, I now realize that every time I test-drove the truck, it had already been running and warmed up. This is deception at the very least. While the financing process was smooth, everything after that has been frustrating and disappointing. If you're considering buying from here, be extra cautious--do a surprise test drive on a cold engine to catch any hidden issues. Buyer beware. read more

Tier 1 Auto Sales - Used Car Dealers Near Me - Gainesville, Georgia

If I can get them, zero, stars, I would, I just spoke to someone by the name of Alex who caused himself a manager up there. One of my coworkers, financed the car with them two weeks ago, and I just watched it be repossessed because they're saying something about the financial institution. He asked just to get his money back like any adult wood and they're telling him he can't get it. While speaking to Alex, Alex tried to come up with a bunch of excuses on why they're charging him to $3000. I worked at many different dealerships such as Rick Hendrick, Jim, Ellis, and many others, and never have I seen where they don't give the customer the money back when the financing doesn't go through. This place is bunch of crooks. BE WARE read more

Zero stars! Drove it for 3 days and engine light comes on. Tried to get it back the short distance to Tier 1 only to have it break down 4 blocks from the dealership. When I called and asked if they could help get it towed back they refused and when I got upset they hung up on me. I walked to the dealership and when I confronted them about hanging up on me they threatened to call the police. Was I upset? Yes. Who wouldn't be? Did they offer any help at all? NO! They basically said it was not their problem. I then had to have it towed to a mechanic where they found multiple problems that will now cost me another $3500 to fix. Don't walk, run, away from these shady characters. read more

If I could give zero Stars I would. Tier 1 could not be a more deceitful and unethical dealership. Seriously looking at getting a lawyer involved just to make them do the right thing. If i had read reviews before making a purchase then a purchase never would have been made. That is on me. The car salesman seemed nice and honest but now that I am stuck with an overpriced lemon his true colors are showing. A total crook through and through read more