If you are a homeowner looking for a professional property management office, run the other way,…read morethey are TERRIBLE. Janet, who was in charge of renting out a property, showed up 25 minutes late to her own open house and offered no apologies. After filling out an application and paying for a credit check, we learned we were approved to rent (mind you, nobody called or emailed us to update our status, I had to pester the office to get an answer). Great, we were approved - however, we have a dog and mentioned this from the start. We offered rental insurance, a recommendation from our previous landlord and an increased pet deposit- she assured us that she would present this to the homeowner and call us ASAP. I don't know if she forgot, was too busy or just did not care - maybe she was busy wirh whatever held her up the day of the open house. We never received a response back. So I called, she assured me that she would let us know when she received a response. We waited a week, my husband called- and received the same response. A simple yes or no would due as to not waste our time. So here we are, weeks later with no follow up call. Super proffesional Oliver property Management! I'm extremely dissapointed with how this "business" handles clientele and manages their homeowner clients properties. Don't waste your time here.

Horrible customer service. I called regarding a property for rent. Trying to schedule a viewing and…read morethe receptionist assured me that that would not be possible. She directed me that they already had serval people interested and if I wanted a chance at the property, I needed to fill out an application. I asked if there were pictures of the inside since there was only one picture posted online and it was the outside of the complex. She said there were no photos of the inside. I'm not sure how this place is still in business? I would not rent here seems sketchy. How do you expect people to pay $ for the app fee without even seeing the place first. She was rude and I will not be renting here there loss.

Excellent service and problem solving. The team took great care of our property and got a great…read moretenant! Can recommend to the max!

this place is a joke, they dont have any form of online payment portal abd charge excessive fees…read morefor ach deposits, only form of payment besides paper money orders. they remind us of old school ludites with anything concerning paywalls and basic internet payment sevices. i hope the Company this "Women owned" Bis sold out to does a better job with payment options. ugh.... as far as managing at one point theynhad a bunch of clueless helpers but seems to have filtered them down to one clueless non paid worker. the owner is a very professonal person and takes care of biz, withthe exception of comments listed in this review.

Edit: Greg reached out to address the situation. 5*…read more Just setup and appt to see a house in Los Altos. Ruben was late which is ok, but showed me attitude over text like it was my fault. (Note: I'll change this review to 5* if the firm acknowledges their behavior)

I am a tenant at a property being managed by SRE. Greg and the team have been great to work with…read more They are very responsive to repairs and always find ways to work around my schedule.They were particularly helpful during an incident when the sewer backed up into the shower. They had someone over (on a weekend) immediately and even made sure it was sanitized after for our young kids. Great experience working with them.

I had a great experience working with Intempus Realty, and I especially want to recognize Katy…read moreNavarro for her outstanding service. Katy was professional, responsive, and incredibly helpful throughout the process. She stayed on top of every detail, communicated clearly, and made sure everything was handled smoothly, including following up on the microwave installation until it was completed. I really appreciated her attentiveness, dedication, and willingness to go the extra mile to make sure things were taken care of. It's clear that Katy truly cares about her clients and takes pride in providing excellent service. Thank you, Katy, for all of your help and support -- it made a real difference!

My dishwasher broke. Marcus came, diagnosed, and requested approval for parts. Later, upon getting…read moreapproval and ordering the parts, he arrived to install them. The dishwasher works great now. After several days of washing dishes by hand, I certainly appreciate the modern convenience. Armando Perez managed this fix-it project. I was kept up to date at all stages of the project.

We just stayed with Bailey Vacation rentals in Rio Del Mar. Their simply the best. Lisa in the…read moreoffice really took care of us. The place was clean and ready. Great location. They have great recommendations on places to eat just really great service.

This has been the worst experience I've had moving into a house in Santa Cruz in my 24 years of…read moreliving in this town. Beware of this company, they do not take care of their tenants, or do their job, which in it's most basic form would be to make sure the house is ready to be moved into on the agreed upon move-in date. I feel like I've been fighting with property management since the day I moved in a month ago, and it will probably take another month of back and forth ridiculous communication before I get all the things I paid $11k for to be done before the agreed upon move-in date. Here is a list of things I've dealt with, I am leaving them here so that others know what to look out for. The entire house was filthy on move in day, had not been professional cleaned for a move-in. It still has not, over a month later, partially due to them not getting communication right with the cleaners they finally sent, partially due to me being busy and out of town and not having the time to deal with it. They did illegally send cleaners into my home without my permission while I was on a trip, and still not clean. The landlord had agreed to moved out a bunch of his old furniture to make space for my stuff, and half of what was agreed upon to get moved was still in the house on Nov 1st. I moved it to the deck, for him to come and get, then told property management to get a tarp to cover it, so it would not get rained on. They never took care of the tarp, so it did rain on the furniture, one night I had to dragged mattresses into the house by myself. I went out and bought a trap the next day and they are now refusing to reimburse me for the tarp. The house was advertised with a hot tub, and it is broken, come to find out it has not been turned on for 2 years, which PM did not know, but the landlord did know. They put in the lease, that if the hot tub breaks down while I'm here they would not replace, but that was based on the fact that it worked to begin with. Then they said they would take $50 off the rent for each month the hot tub is not working, and when it came time to deduct that from rent they said "that is only if we can't get the hot tub working at all." (They are currently trying to get it working - so fingers crossed the can deliver on something they promised up front). The hot tub cover that was left behind, and the condition was disgusting, they said it was ready to use, though it is covered in black mold, slugs, and water is soooo dirty. There has been a dead rat under the house with rat droppings for this entire first month, and the landlord has stuffed old boogie boards on top of it twice, despite my request to take away the boards, which are mostly garbage. They left several large pieces of furniture for me to "deal with" after saying the landlord would be happy to take anything away I did not want to keep. cupboard drawers broken, closet floors need a carpenter to fix random floor boards, shower drain clogged. I am not going to get detailed about everything that has been out of integrity, but I'll close by saying, if you do rent a house from this PM be sure to go there a few days before your move in date and make sure you are getting your moneys worth and that the place is actually ready to move into. I like the house and the location, and I'm a really easy going person and fantastic tenant - worked with Portola PM for 13 years, no issues - so it's really been unfortunate to have this completely unnecessary experience, because it's tainted my view of the house, and left me questioning keeping it. My hope is that I can get everything worked out in my second month here and stay. And hopefully get to a place where I can stop communicating with PM about the house, they have been frustrating and terrible communicators. We shall see.....

I wanted to take the time to give Cal Bay Property Management and more particularly their Onsite…read moreProperty Manager Mr Gustavo Solis all the kudos ans praises they deserve. I just moved out after eight years at the same address and Gustavo has proven time and time again his dedication to the care and maintenance of the building, as well as his relentless commitment to quickly assist everyone with any issue or concern, and ensure all of his tenants' safety, well-being, happiness and confort. His professionalism is unmatched, his kindness exemplary. I have been a renter all of my life, and Gustavo is by far the best, most hard working Onsite Property Manager I have met. I also warmly recommend Cal Bay Property Management to any prospective tenants, my experience with them has been uneventful and easy ; they are diligent, fair, and reliable. Lastly, I would like to wish Gustavo and his family all the success they deserve and I hope this modest review will contribute to further it.

Over the past 5 years, Gustavo has proven to be without a doubt, the BEST property manager my wife…read moreand I ever had the pleasure of working with. He is consistently always available and responsive (even on weekends at family events), and just a text or phone call away regarding any maintenance issues, or accidentally getting locked out. He resolves any random thing we throw his way above and beyond already high expectations in a very professional way, and with unbelievable speed and quality. We have recently moved, and the thing we miss most is having Gustavo as our property manager.

Avoid this property management company if possible. They will do a great job of squeezing every…read moredollar out of you. From charging a monthly fee to pay your rent online, to lease renewal fees every year. If there is an opportunity for them to get more money from you, they will seize that opportunity. Their response time to calls, emails and maintenance requests is laughable. Expect to wait months for your concerns regarding mold and leaks to be tended to. If you have a ton of money to spare and don't mind living in a hazardous environment , until they can get around to fixing the issues, rent from this company! As a property owner, I would not trust this company, and as a renter, they prioritize profit over long term tenant relationships.

My husband and i scheduled a tour of a property in Felton yesterday at 12pm. We drove an hour and a…read morehalf with our baby to view the property, all for NO ONE to show up. We called PMI Santa Cruz, and received only a "we will see if an agent is available and call back in ten minutes". To no surprise, there was no phone call 10 minutes later. Very disappointing. Would never go through this agency for anything. Very unprofessional.

Patty Thompson is a friend of a friend of ours. Not knowing any realtors in Hollister we…read moreautomatically called her to represent us in the sale of our home after having our offer on a home quite a distance away was accepted. There was a contingency on our offer with a specific time frame with which we needed to sell our home. When we contacted Ms. Thompson via phone she thanked us for choosing her. Next day she came out and took a look at our house and we spoke for quite a while. She did not tell me that she was leaving on an extended RV trip to Texas in just a few days. She came the day after that with her personal camera, I was surprised that it wasn't a professional photographer since our home was listed close to $million. She insisted that a professional shoot would take too much time and she wanted the pics on the internet ASAP & was going to hold an Open House the following day which was a Thursday. All of this was odd to me but I assumed she was doing this since the clock was now ticking on getting it sold within the time allowed. When she showed up for the Open House with her flyers, they were very unprofessional and the attached paper listing our amenities was printed on a blue sheet with a flowered border like what you buy at Staples to type letters on and the printing wasn't even centered. The pictures she had taken were incredibly bad, some were tilted and not too many even represented the house's amenities. We had a RING system which we feel Patty didn't understand how it works alerting us to anyone who comes or goes. We were alerted of one person coming to the Open House but when we returned, she told us 4-5 couples came and loved the house. They must've jumped over the fence to get there??? We found out that she was leaving because our mutual friend let us know that Patty had asked her to sit at our Open House for the weekend since she was going to be gone. We were not happy about that. Our friend is great but she's also not a realtor. Turns out, our friend was exposed to Covid so my husband and I held our own Open House both Saturday and Sunday. We had an offer from one of the couples that came through on Sunday who eventually became the buyers. They were represented by their daughter who's a realtor. From then on, it was pure hell. Patty was either unavailable while traveling or staying at their RV Park that didn't have WiFi. She totally messed up our paperwork between our buyers. We nearly lost them and Patty made their daughter cry by trying to blame her for what Patty herself had done wrong. It was a complete mess and since Patty Thompson is her own boss and has no one to answer to, we have written to the State a compilation of our experiences with hopes that she loses her license and is not able to do this to another client. She has absolutely ZERO credibility and cannot be trusted. She nearly ruined our retirement future.

I worked with Patty back in 2003, this intelligent woman walked me through every detail never…read moreleaving a stone unturned. Patty had my back, she'd ask questions I never thought of and it saved me money! I am still in the same house she helped me purchase and when I am ready to retire, YES!!! That's right I will contact her office AGAIN. Thank you Patty for your professionalism, your integrity and making us feel like family during the process and as you continue to do today. E.S.

Rob represented me as a buyer. I didn't get exactly what I was looking for but instead I got…read moreexactly what I wanted. Realtor recommendations might come a dime a dozen but what makes Rob Ross stand out is that he is a true conduit for what you want. He is diligent with the tasks you need him for and respectful of your desires even when what you are asking for might be unorthodox to the real estate world. For example, I made a couple offers that were probably laughable low but he followed through with them and gave them the legitimacy which led to good bargaining. Also, there were some houses I was interested in that were not conventional and Rob went through the appropriate effort to find ways where I could have a valid position to get them. ( For instance a 203k FHA loan offer. ) These are strange market times and Santa Cruz is a strange housing market in general. There were a few times when I wish that Rob would just give me the right number to offer etc.. but he was good about not being a direct market influence on my pricing and instead pulling from me what I actually felt I wanted to pay for a property. All the while offering advice that he and his family has gained over their years of being active members in both the real estate and rental markets in Santa Cruz. This is a huge bonus for buying, where you need to know if you are buying an investment or just a place to live. Additionally, he knows exactly what paperwork to unearth to make sure everything is on the up and up. What earns Rob the fifth star is that he hasn't abandoned me now that we've gone through my transaction. He continues to check in on my needs and is a trustworthy e-mail correspondent when I have homeowner questions, recommending quality professionals and giving me an idea of what to pay so I don't have to learn by being a sucker. All in all, I'm very happy and will use Rob again when it's time for my next real estate action.

We just purchased our first home with Rob as our real estate agent and were impressed at every step…read morealong the way. Rob's deep understanding of the market and good relationships with other agents allowed us to succeed in getting the home we were looking for in this competitive Santa Cruz area. His great communication skills, professionalism and responsiveness helped us to manage the ups and downs of the home buying experience. We would recommend Rob Ross and his team to anyone looking to buy a property. Buying a home can be a stressful experience at times and having an agent with integrity that you can count on to represent both your interests and your values makes all the difference. Whether developing bidding strategies on competitive properties, trying to navigate short sales, or understand the potential of fixer uppers Rob was always on top of the situation and able to help us understand our options. We ended up getting one of our favorite properties even after being out bid because Rob took the time to follow up with the selling agent and make sure we were in position when the original high bidder deal fell apart. Rob also walked us through the county assessor and city planning office on multiple properties to help us ensure that we were getting the property we thought we were and what potential restrictions there would be. On top of Rob's expertise and ability to deliver results he's also a really nice guy. He's a devoted father who makes it to his kid's soccer games and works with his parents in the family business. He's a great listener and took the time to understand our family and what we were really looking for in a home. He's a great communicator, always helping us to understand our options and how the real estate market works. He's very responsive, answering technical questions and calming frayed nerves in a timely fashion over text, email, telephone and in person. Thanks Rob for helping us to find a wonderful home and giving us an education to last a life time about real estate!