If you've been treated poorly at Tiffany Bal Harbour (as many of us already know happens), or if they don't want to sell you items under $1,000, I recommend shopping online. There's no reason to stop buying Tiffany just because of mistreatment at the Bal Harbour store. read more

Surprising customer service from manager Robert. I left my bracelet in mid December to be repaired the associate said to expect it back in a week. Then arrived in beginning of January a manager said they made a mistake and forgot to send the piece out and we're so sorry, would overnight and Comp the repair and it would be right back. A month later I arrive in February when called and then the manager Robert told me they're actually not comping it, pretended like he didn't know who the other manger was and that it's an oh well situation. He was pleasant but ambivalent, with zero customer service and acted like it was all no big deal. That's not the energy I want when I wait 7 weeks for a minor repair and make 2 trips to the store. That's not the culture I expect at Tiffany, honey this is not Pandora at a strip mall, this is Tiffany in Bal Harbour you need to play your position. This is retail basics and my profile has purchases. Would not visit again. read more

I had a great experience thanks to Nancy. She offered a great selection when I didn't go with the item I had seen online. Great shopping experience if you go ask for her she is a sweetheart. read more

Horrible experience waiting for 25 minutes to pick up my necklace after its repair @TiffanyAndCo ; I was told to "run an errand" - walked out. So sad when brands forget to put the customer read more

We were looking for a gift. The man who served us was very pushy and kept on recommending the new style when I kept on saying it was too wide for my small hands. And I wanted to see a size bigger but he just refused to show it to me. He just kept on saying "5.5 is your size." even though it was cutting off my circulation. In the end, we didn't buy anything because 1. they didnt have my size in the one I wanted. 2. the guy was just annoying. I've been to tiffany's before in NY(where I'm from) and their customer service is definitely much better. They have a bit a more respect for their customers. read more

I went there today to ASK how can I clean my neckless cause stupidly got into the hot tub with it and got dirty. As soon as I showed it they help me. They made me sit and wait while they cleaned it BRAND NEW for me for no charge and while I waited they offered all kinds of free beverage. They are AMAZING. I'm still in shock about how amazing the costumer service was. The most amazing part is that they looked happy with me coming back instead of being bothered for having to do this for me. read more

Tiffany & Co - My brand new Neckless . Thank you!!! - Jewelry Near Me - Bal Harbour, Florida

I had a wonderful shopping experience at Tiffany, Bal Harbour Mall. My sales person was very polite and not pushy. That's what I like about luxury shopping, when you are not pushed into the purchase. I left the store very happy with a beautiful gift for myself. read more

Tiffany & Co - Diamond Cross Necklace - Jewelry Near Me - Bal Harbour, Florida

I love Tiffany & Co. I do not like this Tiffany & Co. They are condescending and have poor customer service. I went in to have my engagement ring repaired as I had pulled a prong. The customer service rep, proceeded to blame it on my wedding band which is made by Mikimoto and insulted my husband by calling it second-rate and blaming it for the pulled prong. The prong pulled on my clothing and we stated that, and the customer service rep wouldn't let it go. If you want actual customer service go to Merrick Park. They understand that you're a Tiffany customer regardless of price point and that you don't have to be wearing the latest Gucci dress with Jimmy Choos and a flashy bag to give you quality service. read more

Visited this store to purchase a wedding gift. Our 'product' was not in stock, but the lady that attended us shipped it at no additional cost. I can say our customer service experience was great While price is not cheap (you pay basically pay for the name - although the product is good quality), the item purchase was really nice and quite exciting for the recipients. Happy (fancy) shopping! read more

Perhaps it was because I knew exactly what items wanted coming into this establishment. I knew what I was exchanging my pendant for, and I knew what I was buying. or it could just be that there are actually nice employees here. But the service was great, the lady was attentive to my questions and needs, and made sure everything was nicely gift packaged and just NICE! :) If I need to go to Tiffany's again, it WILL Be to this particular spot. read more

I love Tiffany. Any Tiffany. This one was on the small side, which was surprising to me. But they had the Tiffany Lock I wanted for Valentine's Day, and we didn't have to wait much for service, even right in the middle of V-Day. Not as warm as some of the other Tiffany & Co stores I've been in, but I chalked that up to the general attitude of Bal Harbour Shops. (As it's always been.) The gentleman was friendly enough, though, and efficient. read more

I love Tiffany & Co, but this was by far the worst experience I've ever had. The customer service was horrible. My fiancee wanted me to see my birthday present before he got it for me. The person helping us claimed they didn't carry this certain bracelet he wanted to get me. She didn't really try to help much. We were so turned off by the experience, we decided to leave and not get anything. I will be sticking other Tiffany & Co stores I have visited in the past where service is much better. read more

I had an excellent experience at the store. I walked in with a piece that someone had given me as a gift without a gift receipt and I explained the sales associates that I wanted to change it. they so gracious agreed to help me pick out any other pieces I wanted and the sterling silver piece I had was not an expensive piece at all. I was able to dry on a variety of items and had no issues when asking for the prize or any information at all then the sales associate proceeded to look up my purchase but couldn't find it yet still agreed to exchange the items. I walked out of the store with two new pieces that I absolutely loved and today I even got a follow-up email customized to me by the sales associate. Great place to shop at read more

Lets be honest...who doesn't like Tiffany's? In fact, we like it so much we bought our wedding bands here. There is just something about Tiffany's merchandises. Yes, a silver ring is a silver ring. But there is just something about Tiffany's silver rings that made it look and sound so attractive. I don't know, maybe its the way the ring boxes look. It's been a while since we got our rings, and I am afraid since then our fingers got a little "fatter". Therefore we came here and try to get our rings re-sized. The store looks very nice and elegant. Not to mention the two security guards who were standing by the door. We went to the customer service area and the store clerk was very friendly and helpful. We explained what we came to the store for and he was able to help in any way possible trying to find the best way to get our rings fit to our fingers again. Unfortunately, they only would be able to "size-up"rings to a size and half up, and that's not going to do us any good. But, he didn't try to up-sell us on getting new rings. Instead he just tried to confirm with the jeweler in making sure that's the best the jeweler can do. So..at the end, we walked out not getting our rings re-sized, and no plans on getting any new rings anytime soon. read more

The Bal Harbour store is by far has the worst customer service in my experience. I had my wife's engagement ring resized to an 8 from a size 6. When the ring came back it was sized to 7.5!!! (Which we found out 5 years later)the ring wasn't checked upon receiving it on my part, but my wife is between a 7.5 to an 8, the ring fit was snug. When I called the store and spoke to the sales manager Monique Perez not only was she rude and condescending and refused to fix their mistake even with a receipt , but lied about servicing preowned tiffany rings, even though I have a receipt which she looked up. Thankfully, the Aventura store is nicer and treat you with respect!!! read more

Worst Tiffany store ever if you're going to go to anyone go to the one in West Palm Beach this one has nothing they carry I came here specifically for a gift a crystal decanter and they don't have one they don't even have any other gifts they only have jury that should be called Tiffany's pop-up store read more

I had the worst customer service that I ever had in a store, from a sales lady named Cynthia she was so rude and arrogant that I will never buy anything in Tiffany again. read more

Had a problem with my chain... They fixed it on time, reached me by cell phone, so I was informed what's going on with my piece and I am totally happy with tiffany at Bal Harbour... I read more

I visited this store last week and found Michael to be very helpful. He is easy to talk to and knowledgeable. It was a very good experience. read more

Every now and then I like to splurge on myself! Most of those splurges include jewelry from high end designers...and Tiffany is one of my faves. Unfortunately, the Tiffany & Co stores in So Fl are pathetic! Why can't we have a store on par with the Rodeo or Fifth Avenue locations?! Anyway...I saunter into the teeny weeny Bal Harbor Tiffany intending to spend some gift $$$! I am not one that dresses to the nines to go shopping, and I am far from being a slob. In fact, I always look presentable when I leave my home, and this day was no exception. Apparently, I didn't look like the Tiffany type that day as the sales woman near the front door, who had nothing going on, acted as if I was invisible. That's okay..I went over to another counter, and the gentleman that WAS busy with another customer, acknowledged me and let me know he would be with me shortly. When he was available, he helped me with my purchase, wrapped up my treat beautifully, and wished me a nice day! Snobby near the front looked shocked that I had actually made a purchase. I gave her an equally fake smile and left. The next day, I decided I wanted to get the gold bangle to match my gold ring. I went back to the same store and Ms Snobby is again up front. This time, she must have remembered me, as she actually offered to assist me! I refused her assistance and asked for the nice gentleman that helped me with the ring. Thankfully, he was there. I spent a lot more on that visit, and Snobby actually came over to see what I was buying. Thankfully, most of the Tiffany & Co staff don't have that mentality and the service is usually first class! I have never understood how someone working in retail thinks they are better than the customers that are paying their salary! You really shouldn't judge a book by its cover! I don't make any assumptions about you and your career in retail! read more

Thanks to Michael Bland for pulling a rabbit out of a hat and ensuring that someone far away will have a Merry Christmas this year. Top notch customer service. read more

I was treated ok here. The service could have been better. Again, sales tax in Florida is reasonable as compared to New York and Chicago.

Horrible service and attitude. These people think their stuff don't stink. I simply wanted to get a replacement box for engagement ring but they said they couldn't help me because I didn't purchase the ring at their location. This isn't Walmart! It's Tiffanys. And this came from the store manager! I called the NYC store and they kindly sent me a replacement box, overnight and free of charge. I was expecting better service from the Bal Harbour store. Highly disappointed but thankful the NYC store did the right thing. read more