Today, I had one of the worst customer service experiences of my life at the Tiffany & Co. in Red Bank. I went in to exchange an online gift and asked if the remaining balance could be returned to the original purchaser's card. The person who helped me, Nadine, initially told me this was possible. However, when we got to the actual exchange, she changed her story and said it couldn't be done. She also falsely claimed that it was the 30th day and my final opportunity to make the exchange which was not true. I had a valid receipt and was still well within the return window. Despite that, Nadine gave me no alternative solutions for how the exchange could be processed properly. Instead, I was issued a Tiffany gift card. When I asked to cancel or reverse the exchange, I was told it couldn't be undone. I also spoke with the manager, who offered no help. After leaving the store, I called Tiffany & Co. customer service, and without any issue, they told me the remaining balance would be refunded to the original purchaser's card and the gift card would be canceled. So why did I have to go through all of that at the Red Bank location? I walked in expecting a quick, respectful experience and left feeling misled, disrespected, and frustrated. Tiffany & Co. is supposed to be known for excellent customer service but unfortunately, this location does not live up to that reputation at all. It's clear the workers at this location are more interested in commission based sales than in genuinely helping customers. If you're making a return or exchange, don't expect to be treated with respect here. I absolutely do not recommend the Red Bank location to anyone. read more

What's not to love about a Blue Box? This elegant building is a perfect setting to house such wonderful jewelry. I recall when the store opened up-the young gals from Red Bank Catholic were agog looking at the rings! read more

The sales people are a bit snobby and should be more amiable to people who are spending $$$ read more

Tiffany & Co - Bracelets - Jewelry Near Me - Red Bank, New Jersey

Love is Tiffany's cause it's close to home. The staff is always friendly. They're helpful & I prefer this location over the one in NYC. Yes the one in Manhattan is huge, many floors BUT, customer service is much better. I was treated badly by one of the staff members in the city & for that reason never went back. This location everyone I've come into contact with has been helpful & patient. I usually come here with my children & they don't seem to mind it at all. My 6 year old likes to roam & look at all the shiny jewelry which is welcomed by the staff. Of course I'll 100% be back here. read more

Tiffany & Co - Jewelry Near Me - Red Bank, New Jersey

See all

The attention from our salesperson was the best, thanks for everything Danielle, my husband and I love our wedding rings.

I had a Tiffany gift that I wanted to exchange for a store credit. The sales lady couldn't be bothered to repeat something that she said after disappearing a few times to ask her boss something about the return. Each time she came back, she caught me off guard and just started talking without first getting my attention. Maybe no "sales commission" for a "store credit" equals "snootiness"? I certainly won't come back to this location! read more

Danielle at Tiffany's was so sweet and super helpful. I went in to have her authenticate a pair of diamond earrings from a non T&Co pair. After doing so she cleaned them and returned them to me in a new duster bag. 10/10 customer service :) read more

It's a wonder they have no reviews I had a phenomenal time here! Located in Red Bank on Broad Street, this beautiful Tiffany's does not lack in appearance on the inside or out! I got there in hopes to find a specific necklace I've been eying online and as soon as I walked in I was greeted by several employees! They were attentive but not smothering!! After doing some browsing I asked them to show me where they had there necklaces and they were able to show me the exact one I was looking for ! I than was schooled on how to take care of my piece and they wrapped my gift up beautifully!! I was in and out in no time! The only thing I can say is this location does seem to be a little smaller than the rest but it still most definitely does the trick ! read more

Tiffany & Co - The front of the store - Jewelry Near Me - Red Bank, New Jersey

Stay away from an employee named "Sharon". She's a nightmare. Horribly rude and should NOT be working in any kind of customer service industry. I was horrified when they told me I would have to pay TWO HUNDRED dollars to get a diamond replaced that FELL OUT of my etoile band. This ring already cost thousands of dollars and you're gonna try to tell me I have to pay $200 to replace a stone that fell out of the ring? Sharon was NOTHING but nasty during my entire experience in the store and I was appalled that such an "upscale" company had such an awful employee at the forefront of their establishment. She was condescending, dismissive and downright RUDE. will never go back. read more

What a great location! My husband & I stopped by today on our way back to NYC from Cape May. This store is so easy to get to & has parking. The staff was insanely helpful - so much so that we left with 2 gifts (rather than just the 1 we went in for!!). Two thumbs up! read more