The bus ride itself was mostly ok, because it was a lovely sunny day and we got seats at the front…read more The driver ran 5 red lights (my daughter was keeping track) but we all survived and it appears so did the pedestrians and other cars around us. The audio tour, however---sheesh! It's at least 3-4 years old ("and here on the waterfront you'll see construction as workers prepare for the Viaduct to come down," and "The Cinerama is bla, bla, bla amazing and has chocolate popcorn") as the Viaduct and Cinerama are both *ancient* history now. Also what's with talking about the history of activities on Capitol Hill and using the phrase "questionable morals"?! And, then we laughed when the narrator first pronounced Ivar, as in Ivar's fish house as "E-var". Anyway, based on the grave reviews you'd think I'd skip this altogether but I'm a local Seattle person and wanted to do the tour just for the experience of having the double decker open air bus ride. Like the other reviews noted, you get no help over the phone (no one answers) and the website isn't very helpful for navigating all the specifics. The office also has no staff on site and there's just a sign on the door which did help us in terms of finding where to pick up the bus at Seattle Center (thank goodness!). The staff person working at the sidewalk kiosk on Broad St was helpful and friendly, there's that. And overall I I enjoyed seeing the sights of my hometown from the high-up veiw from the bus. And...Is it worth $46/person? I'm choosing to disassociate myself from that question and instead, cherish the fun time with my daughter.

Not a great experience. The recorded tour guide was often out of sequence and the we were stranded…read moreat Pike's Market on Thursday afternoon. We had to take an Uber home. One star is too generous.

I purchased a hop on/off bus tour of Seattle. My friend and I realized we needed to cancel it…read morebecause it wasn't going to work with our schedule. She canceled and was immediately refunded. I was not able to get refunded. I called the number on the website and no one answered and I was not able to leave a message. I then emailed then directly. When I got no response, I emailed again. Today, I tried to contact them again, and the phone number on their website doesn't connect to GreyLine. I never used the ticket and requested to be refunded within the hour of purchasing. Im still waiting to be refunded. This has been an awful experience. #graylinetours @graylinetours

I fly a lot. I've…read moreused the Gray Line bus a couple of times. They drop off at all of the major hotels downtown. I do not live in a major hotel downtown. I do, however, have an apartment just a few blocks from a major hotel downtown. For about $11, I can avoid loud, obnoxious assholes on the #194, stinky, drunken assholes on the #174, and shady, shifty assholes in taxis. Bargain! I'd give 'em five stars for door to door service.

Hop on hop off service is a great idea but the frequency of the trolley running needs to be more…read more We used this service but once we hopped off, the next trolley would take over 40 minutes. Wasted a lot of time waiting for the trolley - ended up walking quite a bit instead. Not worth the wait in my opinion unless you have a full day to spend waiting for the trolley.

STOP WARNING!! 7-12-2015 Don't buy before you read this…read more When we're traveling we use the Hop-on-Hop off tour buses like the double deckers and trolley's system when visiting. But this experience here with Emerald City Tour has been a disaster. This owner needs to get out and see how it's really done in other major tourist cities. They don't have no idea how to operate this business. First of all there is no schedule, no time table when the next trolly will be back, they put this lame sign at the curbside at each of there drop off points (picture submitted) and states that they will return every 40 minutes. What the hell does that mean when you come out from doing your shopping. When was the Trolly here last? 5-10 or 40 minutes ago or did I just miss it? No one present there just that lame sign, and to get any feed back just speak to the sign and you get the same response from the Trolley operators. So you wait, wait and wait! Don't bother with the phone number that's available they just forward you to an email. I waited more than an hour and a half not on one occasion but twice. Then I finally took a taxi to another drop off point thinking ok stay close not to lose sight of the trolley. After, an hour and twenty minutes I emailed. They responded that they weren't going to that drop off point because of the baseball game near the stadium not at the stadium ( game was over 3 hrs. Earlier) they had no clue, the next email I received is that they would be there within the hour. I took another taxi. This outfit took me for $84 and made it to ONLY three stops. Oh! I mention that an eraser board and a sharpe might be helpful. I suggested that maybe that once the trolly has made a drop off that they could hand write the time when the next trolly arrives. I got this look as if I confused them, and I simplified it and told them that a "chalk board" would be handy, then they got it, one attended thought that it was a good idea, and seriously said that he would mention it to his boss WOW! Relay this post to your boss, get to SF and stay on there Hop-on-hop off for the duration of the trip and your revenue will substantially increase. That's a TIP that I'm passing on to you and that cost me which in return its free to you. Other passengers agreed because we all had similar accounts. I set up a Uber account and basically used there Hop-on-hop route and found that eliminated about six of there attraction, because you walk shop and walk shop and there you are you walk right pass those idiot signs. I made less than 12 stops (3days) with Uber and cost me less than $84 and found that uber was there within five minutes each and ever time amazing system (less than 5 $$$$ a stop). Take your money else where, this outfit doesn't deserve to be in business, they should be ashamed.

Terrible! they take your money and do not answer the phone, the email listed does not work. We…read morenever got contacted about the tour but was charged 70+ dollars

Not a bad ride, but it was very underwhelming. We expected the nitty gritty dirty underbelly of…read moreSeattle, and in the first two minutes, it really sounded like it was going to be that way... And then it just fizzled. Our driver was clearly a history buff, which is great, but we still felt very light on content when it came to the "Sub" part of the Sub-Seattle tour. If you are looking for the dirtier side of Seattle History, just do the Seattle Underground tour, and save your money by skipping the Sub tour.

Very special thanks to Presidential for taking terrific care of guests at my semi annual trip to…read moreWillamette Valley! group travel is much easier with Presidential Transpo at the wheel.

Presidential Transport is top notch. They are professional, timely, and have a super friendly…read morestaff. They have a wide variety of transportation options and are great at creative logistics. We have been using PT for our art walk to increase accessibility across this free public neighborhood event. The party bus has been a super popular (and very FUN!) way to get around town during our event. We are even thinking of adding karaoke next month! (the has a tv screen and sound system) Highly recommend !

Colin was terrific! Friendly, knowledgeable, and willing to drive us to new places as we asked…read moreabout them in conversation. Overall a great way to see Seattle and surroundings.

Everything from booking the tour to the pick-up at our hotel to the final suggestion for dinner was…read moregreat! Colin, our guide for the evening, was very accommodating, knowledgeable and made the experience for me and my family wonderful. Our group also included my 8yo daughter and he even took into account what would interest her as well. I can't say enough great things about the tour and whenever we make it back to Seattle, we will definitely be booking with this group again.

This was the best tour we have ever experienced! Steve was so knowledgeable. There was never a dull…read moremoment. I feel like I know Seattle now. Loved it!! Comfortable bus, not crowded. Air conditioned. He counted his passengers every time we came back to the bus to ensure that we were all there. I'm so glad we did this tour!!

I have never had so much fun! My sister and I went on the Tours Northwest Mt. Rainier Tour about 3…read moreweeks ago. Our tour guide called the afternoon before to confirm our pick up and answer any questions. The next day started out early at the Urban Coffee House pickup spot where we met, the BEST tour guide, Andreas! Luckily, we were able to grab seats up front as I was worried about potentially getting carsick. I think I would've been fine in the back though, the ride was so smooth the whole way! We made one more stop in SeaTac where we arrived a bit early, but that gave the group some time to use the restrooms! Next stop was a grocery store about an hour away, where we were able to use the restrooms and grab lunches which we could store in the ice chest they provided on the bus. Once we made it to the park we enjoyed several fascinating stops all the while listening to Andreas share many interesting facts. He was extremely knowledgeable and a pleasure to learn from! Unfortunately, the restrooms were down at our main park stop but Andreas ensured we had bathroom stops before and after our excursion. At our main stop, I was able to fit a 50 min hike in as well as some browsing time and a short walk down another trail. I chose to eat my lunch on the bus so I could squeeze it all in! I felt like we saw so many great aspects of the park and I was so excited to explore at each stop. Besides the longer treks between Downtown Seattle and the National Park, I feel like we stopped 1-2 times per hour to see something new. Andreas provided lots of great facts and gave us plenty of freedom to explore. He also offered to take pictures of anyone who wanted them!! On our way back into town everyone was pretty beat, Andreas still communicated with us on where we would be stopping next as well as offering FABULOUS insights into Seattle itself and what to do next as a tourist, as well as great local eats. Thanks for spending the day with us Andreas!

Had a WONDERFUL day today, got to sample the wares at three wineries and one distillery. That was…read moregreat, but aside from the wine and spirits, Elizabeth was a great tour guide. She was professional, knowledgeable, and personable. She was a careful driver, and her bus was comfortable and spacious. She provided wonderful snacks, and had awesome descriptions along the way. Couldn't have wanted a better day! HIGHLY recommend her tour. BONUS, and what sets her apart from any other tours, she picks you up and drops you off at HOME! No driving to or from the start of her tour route!

First of all one of your bus drivers flipped me off the other day after parking in the middle of…read morethe street outside of a medical center and allowing people to come off with cardboard signs screaming obscenities at everyone who walked by including children and tourists. 0 out of 5 stars absolutely unprofessional gross behavior not a good look I know myself and others in my community are very upset and will not be supporting again.

Victor and Anatoli were very friendly and we feel very safe inside the bus. Good job…read more Thank you

We recently hired Quality Town Car for a cross-country trip from Seattle to Vancouver, BC, and…read moreback. We were so impressed by the service that we felt compelled to write this long review. Here are four specific reasons: 1. Predictability: From the moment I emailed them for a quote, the response was almost immediate, unlike other companies that take days. They provided detailed information addressing all my questions. We received multiple reminder emails and texts at various stages. This makes us aware that they have everything in order, and we can expect to see them appear at the right time and location. 2. Professional Driving: The ride was smooth with no surprises or sudden moves. After chatting with Dave and Dawn, I learned they had been trained on advanced competitive driving, including skills for handling aggressive drivers, low visibility and slippery roads. 3. Outstanding Service: On our return trip, we accidentally left a baby toy in the vehicle. I was prepared to pay for shipping it back, but Dave delivered it to our home the next morning. This gesture was above and beyond my expectations. 4. Reasonable Pricing: Compared to other companies offering similar services, their prices are very reasonable. Overall, I was really impressed by the quality of car service, especially the predictability. That's the most important factor. I often opted for driving by myself rather than hiring a transportation service because it would introduce another failing point, but they really nailed it with no surprises during and beyond the entire trip. That kind of peace of mind is rare to see and very valuable.

Extremely unprofessional and unreliable…read more I had a terrible experience trying to book transportation with this company. Over the course of four days, I was given four completely different SUV price quotes, each time blamed on a "system" or "technical" error. The rates changed repeatedly with no clear explanation or accountability. If a company cannot consistently generate an accurate quote, it raises serious concerns about their ability to deliver service on the day of travel. This process was disorganized, frustrating, and a complete waste of time. I ultimately cancelled the reservation and would not trust this company for any future travel. I will be advising others to avoid them as well.