Customer service is disgraceful!!! Guy with long braids talked very crazy and wanted to argue with…read moreme!!! About his co worker that ignored me when I walked in the store as she was typing at the customer service desk!!!

Visited today (12/27/20)! Not impressed with lackluster service and borderline dismissive attitude…read moreof clerks and other Autozone gentleman who appeared to be a manager. Tsk tsk tsk! I was not advised concerning use of the code scanner which was dropped into my hand almost rudely as the clerk gave me no instruction other than "Plug it in." I know the staff is not allowed to enter customer vehicles as per Covid-19 dictates, but those dictates do not mandate poor, irresponsible customer service nor do the current restrictions call for abandonment and disregard of patrons. The BRIGHT SPOT of my visit , and recipient of many KUDOS, is HERO 'Officer Zannie,' the security officer who lent me the light from his flashlight and google-searched to find the location in my ILX of the scanner input port. From his front door post, he described the location of the input port, and I was able to end 20 minutes of unsuccessfully searching for the port, a search during which I received not one bit of help from the members of the Auto Zone staff. On the contrary, one Autozone clerk had the nerve to walk to the store's front door and ask indignantly and aloud, "She didn't get the code YET??!" How rude, unprofessional, and irresponsible! Nonetheless, thanks to the courteous, professional, responsible 'ZANNIE," I completed an unfamiliar and difficult task. Good thing he actually cared, seeing me stretched upside down across my front seat, my head stuck under my dash and my mind in utter dismay! He came to my rescue for customer safety purposes and to help an abandoned damsel in distress! It is that type of qualitative and caring service that will help businesses maintain patronage during these times of economic downturn and crisis! Thank you, Officer and Gentleman Zannie! I hope AutoZone gives you due commendation and reward! I hope this store starts to value and appreciate customers! If not, more of us will be patronizing Salvo and other such auto parts businesses just as I plan to do the next time I need auto parts! Needless to say, when the negligent Autozone clerk pulled up the part that I needed to buy as per the code which showed on the scanner, I passed on buying and politely informed him that I would not be purchasing the part at that time. I should've added: "...nor in this store at any time".

Do not call this company unless you have a very simple issue. Our mechanic, Greg, started off…read moredecently friendly but it went south very quickly. We had a rattle in the car, so we called him and he came out to replace the pulleys. As soon as we started the car, the rattle was still there so we called him to come back. He came back, was sure it was the alternator (replaced it, but nope!), was sure it was the compressor (replaced it, but nope!), then my spouse suggested it was coming from the engine and now all of a sudden we need a new engine for the timing chain. The kicker? Now our AC is making a hissing sound after we just got it fixed to work perfectly in June (over $2000). Obviously it's too complex for Greg to handle and now he's defensive and refusing to fix it without a new diagnostic fee.

They come right to our house and charge the same as the quicky oil change stores but you can choose…read moreyour own time. Always respectful employees who are friendly and clean. I've had oil changes done as well as brake pad and rotor replacements, nails in tires removed and fixed.

Same day service to install a dashcam after calling to inquire. Made an appointment half an hour…read moreout, then was in and out of the shop in 45 minutes. Flawless installation, courteous service.

Service was excellent with knowledgeable technicians. Great experience from start to finish. Camera…read moreinstallation completed in 1 hour. Would definitely recommend.

Dan was amazing and went to bat for me against the bad insurance of the person who hit me. He knows…read morehis stuff and was able to cite laws and requirements that they were potentially violating. The repairs came out really well.

I got my car fixed here from a minor accident. The front desk staff are ok and not that friendly…read morebut all the maintenance workers I interacted with who worked on my car were great. They were super helpful and seemed quite honest about my car issues and costs. The front of my car looked brand new when I got it back. Would definitely come here again for the great work done here.

Courteous and professional staff and an excellent job lining my Jeep tub! Worked with me on design…read moreand color choices.

Chose to take my truck to the Catonsville location as my friend had his truck done there. As I…read morepulled up to the parking lot, a man came out to greet me promptly. I was in the process of taking off my tonneau cover, and he told me he'd have the team take it off and have it back one when they were done. I made some special requests like no Line-x stickers or badges and to have some holes taped down. I waited for the truck since I didn't have a ride. Watched some cable TV that was available in the waiting area. Very friendly staff, we discussed the shows. When the truck was done, one of the workers brought it around to the front and had me inspect. I was really happy about the way it looked on the truck, amazing product. My bed was all scratched up before, because I was too lazy to get it done sooner, but now it looks brand new and better. All in all I'm satisfied with the job. I'd give them 4.5/5 if I could. The only reason for me taking off a half point is for some minor miss in details. They sprayed over 2 bolts (shouldn't really matter though) and there was some overspray in my bedgate latches. All in all I would recommend this place to anyone. Very friendly staff and great work. Thanks! Update after a couple years. PStill looks great, bumping from 4 stars up to 5