My wife and I are first-time boat owners this year. We purchased a custom 2021 Monterey M4 from…read moreBassett Yacht and Sales Boats in Westbrook, CT. We wanted to take some time to share our experience with Dianne and her extremely professional and courteous staff. Being our first boat purchase, we weren't really sure to begin, so we did quite a bit of research on the Internet and decided that Monterey might be a good choice due to the high-quality craftsmanship and good reviews. We selected the M4 based on where we wanted to drive the boat and the type of water activities we are interested in. Bassett Yacht and Sales Boats is a Monterey dealer that is close to us which is how we met Dianne Bassett, owner of Bassett Yacht and Boat Sales. From the very first time I spoke with Dianne she was personable, knowledgeable, and very patient, despite our obvious lack of boating experience. Dianne took the time to ask appropriate questions such as: where we planned on doing most of our boating, how many people would be on the boat, and the types of activities we wanted to do with the boat--really getting to know my wife and I and ensuring we made the proper boat selection and didn't pay form something we did not want or did not need. Dianne also kept our budget in mind when making her recommendation. All the while Dianne was not guaranteed a sale from us but she treated us like long-time customers: always answering questions and making sure that we understood the specifications of our order before placing our order with Monterey. We are very thankful as well that Dianne suggested we place our order early to ensure we would have the boat in time for the next boating season. Dianne and her staff were very flexible. We were able to look at an M4, she had in her showroom, a few times before making a final decision. This is where we met Mike the shop manager. Mike was very personable, professional and just as patient with our first-time boating questions: from everything about the M4 to what we might expect during the Connecticut Boater's Safety Course. Dianne and staff provided an exceptional buying experience. She even helped us through the process of financing and insuring the boat to provide a real "turn-key" product. We have a little over a month or so to go, but we cannot wait to get on the water with our new home away from home and cannot express enough thanks to Dianne for making this happen and making the process very easy and relatively painless. We are very proud and happy to be new members of the Bassett Boating family!

Great customer service, quick and efficient. Second time working with this company, first time was…read morea starter and this time was problem solving an issue with key fab and door locks. He resolved the issue quickly with a solution at a reasonable price was over satisfied both times. Thank you for the great work. Appreciate you man!

I bought my girlfriend a remote starter for her birthday, and the install seemed a bit more…read morecomplicated and risky then i had planned. I brought the unit and car to them and they gave a fair price for install, and were happy to go over everything we needed to know about the remote starter. I will definitely recommend their service.

My family brought our boat in to diagnose a check engine light on my Yamaha F350. Keith was…read moreextremely friendly and took his time answering all my questions. We even had a chance to speak with the mechanic, John, who is a Yamaha certified master technician. He listened thoroughly and was very understanding and knowledagable. They fixed the engine up within the quoted time frame and gave a very detailed report which was much appreciated. Definitely recommend this marina, especially if you have a Yamaha outboard. We normally DIY, but will be back to get yearly service done here.

We found Good Times RV by luck after trying to have my RV bump out fixed by several other…read morelocations. Not only did they know how to fix the problem they delivered on time and on budget. They additionally assisted me with working with the mfg to get reimbursed. Exceptional service; we highly recommend them. AJ Graham

I had an accident with my ladder behind my motorhome hit a branch explain what happened…read more Jeff he was so nice to loan me the tools and patchwork on top of my motorhome so when it rained, it wouldn't get wet inside so had them fixed the ladder plus I was going to replace the awning back in town but had them special order my awning to match the color and replace it and did an excellent job on the ladder and the awning I would recommend this RV repair place to anybody who is in the area

Guilford Boat always makes me feel like family! They are…read morealways fast and fair. Thanks again for keeping my boat it tip top shape.

Had a terrible experience here and cost me in repair at another marina 12k. First the owner is a…read moreretired fireman and has no clue about boats so he relies on his mechanic Matt to do all the work.That should of been a red flag for me not to do business with an owner that doesn't do it for a living I have twin 2017 300hp Verados on my Boston Whaler and got charged $2,500 for a full tune up including both gear case oil changes,engine oil,impeller spark plug etc.. When I put my boat in the water one of the lower units blew. I took it to it to another marina and they told me that this happened because all my 4 drain plugs oil and gear case oil plugs where finger tight and never tightened with a socket wrench and my seals where ripped and never changed which is mandatory when you do a Mercury tuned up. (see attached photo) I had sea water in both my engines and both my lower units. When I called the owner Don of Guilford boat yard to inform him of what happened he got really nasty and rude with me and told me I was on my own and didn't want anything to do with it.

My experience was that David got me set up with the right trailer (in stock), got it registered and…read moreplated within an hour at a reasonable price. Caveat Emptor - paperwork fees, by law, are negotiable. UPDATE 9/23/24 Disappointedly, I'm not getting responses regarding a simple issue I'd like addressed related to my new trailer. I guess once the sale is completed.......

Bobby and his staff were phenomenal when i stopped by to look at his inventory of trailers. The…read morestaff were friendly and courteous, and very knowledgeable. I highly recommend that if anyone is in the market for a new trailer that they 100% check them out. Thank you for all you do for the community.

Eric, has be very helpful in my search for a Great Loop boat. Very professional and returns phone…read morecalls quickly. Great person to work with and would recommend him to family and friends.

We just had the most horrific experience with Jensen Yacht sales. DONT EVER USE A broker that is…read moreselling boat and use him for the buyers broker.....can't be done ethically for both sides. We thought we were getting a great boat,and 4500. Later and who has to pay this.....the buyer....no one is standing behind us.

This is a good, clean facility that is kept up well. But bear in mind that this is a corporate…read moremarina. If all is well, the place is great, but if you have any issues, management is very unresponsive. In early June it became apparent that mechanical issues will keep my boat out of the water this season. I immediately spoke with the member service specialist, asking whether it's possible to get a partial refund or credit towards next season. I was told management needed to sign off on this but "it's looking good". After repeated followups, I was told in mid-July that nothing could be done and they're keeping my money. This is not customer service, they'll never see another dime from us.

Destination resort marina. Formerly a Brewers yard. Excellent repairs and family paradise with pool…read moreand restaurant.