We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

PO didn't deliver my bill. I received no automated phone call or e-mail. Instead, they just cnx'd…read moreme. Allstate has a record of sending a notice to the wrong address. Just a bunch of bungling more on the part of the PO (other bills have not arrived, as well) Instead of working with the customer to correct the situation, under unusual circumstances beyond anyone's control, they just cancel. You're NOT in good hands!

Not real happy with cancellation notice this company/office does not communicate been there for…read moreyears u think they would let me know I'm $37 short instead of it getting as far as getting canceled! Not sure why I stay with Allstate

Sadie from Allstate called me yesterday with new information about Allstates rates and at first I…read morewas not expecting an actual decrease in price from Geico but Allstate covers more for cheaper pricing. Sadie was very kind and helpful, as well as knowledgeable. The process of switching was extremely painless. Thank you, Sadie!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have been in Alaska since 1972 and helping customers since 1984.

Thank You for excellent service today. You took the time to…read moreanswer all my questions and explain everything to me.. You are the best!

Makayla was super friendly and efficient. The quote came back very quickly and faster than I works…read morehave guessed, I had a new policy. I had a thorough explanation of all available discounts as well as specific coverages.

I switched over to State Farm after being with Geico for many years. After being with them for 6…read moremonths, I get a call that my insurance premiums are doubling. When I asked why, I could not get a good explanation and was told that "everyone's" premiums are going up in 2023 due to inflation. This agent is not honest with their customers, I would not suggest using them.

Randy and his team have outstanding customer service. Very helpful with all my needs and I felt…read morevery taken care of. Thank you for all you did for me!

My husband and I have had State Farm for 2 decades. We…read morehaven't always had the best service in our area. Under the suggestion of my best friend, she said that I could change my Agent under the State Farm App. Once I found Kelsey and her team, they made the transition easy, have been available to answer questions, and more recently we had a claim on our car. They brought us through the step-by-step process in what's next and what to expect. They've really made our experience effortless. The staff including Hazel and Dajia are skilled to answer all our questions and needs and I'm so grateful that this is the Agency we have our policies with. Thanks for making this insurance process so easy for us. We appreciate you more than you know!!

From the owner: Our mission is to support each customer's legacy by protecting their assets today and preparing…read morethem for tomorrow.

Aimee at Randall Moss has gone above & beyond multiple times with communication and explaining…read moreeverything we needed to know. A++ customer service.

From the owner: Randall Moss Insurance is an independent insurance agency located in Anchorage. We offer a variety…read moreof companies so we can help find the best coverage at the best rate from Safeco, Progressive, Umialik, Foremost, Griffin, NCIP, Protective, Symetra and more. If you need home, auto, recreational vehicle, flood, earthquake, umbrella, or life insurance, we can help you find the best value for your personal insurance. Our local team members have been a part of the local community for decades. As your neighbor, we relate to your Alaskan lifestyles and are committed to providing guidance for your insurance needs.