John is trustworthy, reliable and he provides excellent customer service. Would recommend his…read moreservices to anyone!

John was my insurance agent for 19 years for our home and autos. He was phenomenal. Every call or…read moreemail was returned promptly. He followed up on every question. Over the years we bought and sold homes, cars and apartment buildings and I could always count on John to take care of the details. We had a few auto accidents over that time and American Family was very dependable in covering our claims. I made the decision to leave this company a few weeks ago because their rates on commercial real estate were no longer competitive. I miss the customer service I had. I wish John would move to State Farm so he could still be my agent.

Great customer service and Mark explains everything. I highly recommend you give them a call for…read moreall your insurance needs.

Not Happy!! Worked with Mark, I asked him to cancel my policy when I called him and he said that it…read morewould be done,, but he didn't do it till the end of the month so a payment was taken from my account,, then they didn't refund me the whole amount. He also said that it was not going to be deducted and it was!!! I would never work with them again,,, especially Mark!!! if I could I would give them 0 stars

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

State Farm has been the insurance company of choice for my family for, literally, generations. I…read morehave been blessed in my life to have NOT needed them very ofte. When I have had to make a claim, they helped me through the process and stayed in close contact until everything was resolved. I have called the office on several occasions just with questions and have always been met with pleasant, helpful, courteous , knowledgeable, voices, be it Jim Donahue or one of the others on his staff. Even though I'm pretty sure I'll never switch companies because I trust these folks so much, I have checked rates of other companies. Several of them. And time and agin I've been told my coverages and rates cannot be beat. I am very happy with these folks!

I have to take the time to do this review as the superb service received on a consistent basis…read morespeaks for itself and needs to be mentioned. We have had State Farm on 31st Street in LaGrange Park (Auto/Home & now life insurance) with Jim & Janelle for a long time. Janelle is outstanding with her expert knowledge, understanding and calmness. She has put a wonderful team together. I have and will continue recommending them every chance I get. Much appreciated.

My husband and I owned 2 homes in the past and worked with Lenders and Realtors and lenders! From…read morethe start we were recommended by a young man named Jake from Wirtz he sent us here to meet Cody Hoffman and his partner Anthony Perri we couldn't be happier with this company and the entire staff ! They explained what rate would be kept all of their promises got our loan done on time within 11 days of closing! I would and have recommended them to my family members and friends! Their hard work and determination Patience and Care and honesty means everything to us ! Hometown lending in Mokena Illinois are number 1 to my husband and I ! Thanks to our Realtor Jake Wirtz and This company / Cory Hoffman we are happy home buyers !! A+++++ to them as Weill as the whole team ! Highly recommended by us and I'm sure by many others ! Worked relentlessly throughout weekends also to make sure everything would be ready to close ! Extremely Happy Customers!!!! You can download their app HT lenders on your iPhone or android! Look for the white and green app with the Tree. Cody Hoffman 708-845-0729 and Anthony Perri From Hometown Lenders 19627 Lagrange Road , Mokena Illinois 60448 - Office 708- 487-3094 - e-mail tonyandcody@htlenders.com---- Jake Wirtz our Realtor-815-483-1928 -- Northwest Suburbs Illinois- Century 21 -- Thank you - The LaBella Family

Do not use. Tony Rovella takes advantage of honest people. Charges me 12000.00 to refinance an FHA…read moreloan. I tell him I'm hesitant to use a broker because I had problems with the last person. I also tell him I'm in a Jam because I am having health issues. He has the nerve to play the nice guy card and ask me if I need anything I'm here for you. Now when are we getting you a new house buddy? POS. Do not use bunch of sharks.

Stringham Insurance has always provided myself and my family with stellar service. Every…read moreinteraction is worth noting, but I most recently wanted to make an online payment for my premium and I could not figure out how. I reached out to Stringham insurance for assistance and I was sent my invoice with all the information I needed. This included hand written, step by step instructions on the scanned document on how to get this done and make my payment online. This was unexpected, but completely in line with the kind of service that we have always gotten from Stringham Insurance. They will go above and beyond to make sure you are taken care of. And this is why they are my insurance company and the insurance company my family can trust to take care of us.

I had had my insurance with the same agent for years, never having a claim…read more When I finally did, it was a nightmare, and my premiums rose dramatically. I contacted Stringham Insurance and experienced a level of professionalism I did not have before. Richard Stringham took the time to review my old policies, evaluate them, point out some gaping deficiencies, and give me better coverage at a much lower premium. The Stringham agency provides excellent services that meets and exceeds my expectations. I had 2 major claims, and in both cases, they were handled professionally and timely. I have recommended Stringham Insurance confidently to my family and friends, and they have all been completely satisfied. You can not put a price tag on service and the confidence you get when you are protected by a Professional!

Real - real estate tax help. Very reasonable analysis, and the work is all done for you. They deal…read morewith the red tape. Nancy saved us $700.00 per year and we'll be appealing again next year. Several of our neighbors were luckier, saving up to $2000.00 per year. Nancy explains everything - makes it a really easy process, then based on the timing of your county government, you simply wait for your results. Every homeowner needs to at least check out the potential savings.

Below is an email set to Tom McCarthy…read more Wow, now you ask why we are leaving your agency. I can't do anything but laugh. Why would I continue with your agency when my husband and I have received some of the worse customer service over the years. Last time I called and left a messages; I never received a callback. Therefore, I was determined to move my business to a different agency. After my research we determine that we wanted to continue our policies with Safeco and Selective, but no longer wanted your agency to provide service. I'm pretty sure that losing our business doesn't really matter to you, if it had you would at least called to discuss our decision. We have been with this agency for many years and I have gone back and forth and decided with our homeowner policy coming up for renewal now is the time to leave. Therefore our homeowner policy has been moved to our new agent. In September our auto policy will also move to our new agent. Why is it important to you who will be handling our policies going forward. Our new agent has gone an extra mile helping us transfer our homeowner policy even though they will not receive commission for the auto policy until the renewal. I prefer not to answer your question regarding who is our new agent.

Love working with Shanahan. Always great service and willing to help. I highly recommend working…read morewith this group. We have all of our insurance with them.