I am a retired insurance agent with 34 years in the life and health industry and I have never seen…read morea company so disorganized and limited in answering what I consider simple questions. A. Written correspondence comes out of Clinton Iowa. When I googled to find the largest employers in Clinton, Iowa. Wilcac does not even register on the list and the last employer on the list had 14 employees! Yet, Wilcac shows domicile in Lousiville, KY. Riddle me that batman? B. Filed a claim and sent all the paper work requested in return receipt request - arrived July 14th. l called Wilcac and the only information I could obtain was that it took 10 business days to process. C. Called on the 28th of July and was instructed that their system was down. D. Called on the 29th of July and was instructed that they were running behind. Rep said I needed to send in information. I asked the rep to look at the cover letter that packet of completed forms and death certificates that should have been scanned in. Rep came back and said everything was there but the claim was in processing. I asked to speak to someone in processing and was informed that processing does not talk to the public. I then requested to speak to the reps supervisor. When the supervisor did get on the line I was provided no answers just the same - we're running behind. E. I called again on a August 7th, same song and dance from WIlcac rep. I asked for a supervisor, no supervisor available. Request supervisor to call me back when a supervisor was available - to date no response. F. I received a letter from Wilcac on Friday afternoon the 7th of August dated July 6th - standard letter with another death claim form asking me to complete it and send it in. G. On Saturday the 8th of August I received two letters from Wilcac. One notified me that they were processing the claim. The second letter notifying me that they needed a certified death certificate with the cause of death, manner of death, date of birth and social security number. I checked the insured and primary beneficiary death certificates that were sent in. All information was included although I do not see what difference cause of death and manner of death have to do with a claim of death? I can tell you this from 34 years of insurance experience. It is my conclusion that this company is ran by a group of juveniles whose primary objective is not to process paperwork in a timely manner but to quantify their position by finding hurdles to delay the process and avoid providing answers to claimants who deserve and desire answers. An insurance company is only as good as the people who work and represent the carrier and Wilcac Life Insurance sits at the bottom of the barrel. If I could give no stars I would. FYI - Wilcac is owned by Wilton Re Holdings Ltd who also owns Texas Life Insurance Company. I suggest avoiding both insurance carriers at all cost. Life insurance is for the insured providing a benefit to the listed beneficiaries, not for the benefit of the carrier.

I can't believe they are a legitimate business. I tried to submit claims on behalf of my Mother…read morewho had terminal cancer. She had a cancer policy that she bought many years ago from another company and I guess her policy was sold to Wilcac. They made it impossible. A regulatory agency, State or Federal, needs to shut it down for fraud. It is not a legitimate insurance company. Incompetent customer service was the first layer or fraud.

rates were ok but calling gets you disconnected…read morecalling again gets you a parrot telling what you already know letter was no specific what premium renewal period was and you have to contact matrix direct not AMgen for renewals

American General Life has no problem collecting your payment each month but they can send notices…read moreand when you have a questions there is no number to call back on the paperwork. We have been trying to change the ownership on two policies for over a year so we just gave up and left it the way it was. These are two policies my Mom took out on my now adult children because she is deceased. You have to search to find a good number to call back sent in all the required doc's and they still have not been changed. A total nightmare.

Upgraded my ID theft insurance over the phone very promptly and was very helpful with information.read more

Five stars for Zander Insurance~ they're basically the…read moresuperhero cape for your personal info! I've been with them for years, and the second my name, address, phone, or SSN pops up anywhere shady on the dark web, they ping me immediately. Super helpful and actually easy to deal with, customer service is friendly and efficient! Just upgraded to their home title protection because, apparently thieves can straight-up steal your house now. Zander's got my title locked down tighter than the bark on a tree, and I can finally relax and not stress about it. For both identity and title insurance it's less than 12 bucks a month. Half that if you only want identity theft insurance. I also love that they are a faith based company! If you want real peace of mind without the headache, Zander's the move. When it comes to superheros Clark Kent & Spidey got nothing on Zander's customer service team!! Highly recommend -- they've earned every star and then some!

A few months ago our company, Details Nashville, had West End Insurance quote all of our policies…read more They were able to provide us with more coverage at a much better rate. Not only did this save us money, but the customer service we have received has been next level. All of our certificates of insurance we need or additions in coverage for certain policies are all done promptly. In the past we've been frustrated with agents not getting back to us in a timely manner. I've been so please that I even switched over all of my personal coverages to West End as well. I highly recommend them to other businesses, friends and family who are looking to shop insurance rates.

Andrew is a class act and very responsive to emails. I wouldn't hesitate to recommend him to family…read moreand friends.

Richard D Melzer is an amazing agent. He checks all boxes as to being efficient and personable at…read morehis job. AAA is very blessed to have him as their employee. Richard, Keep up the great work and many years of success at what you do so effortlessly.

From the owner: The experienced insurance agents at AAA Insurance provide members with peace of mind, total…read moresatisfaction and exceptional value. We offer car insurance, home insurance, life insurance, AAA Membership and more. With insurance through AAA you can have the same peace of mind and protection provided by AAA insurance companies for the past century. As a member you can save even more with our products, services, discounts & rewards. Feel free to call or drop by so we can decide together the right coverage for you and your family. See how much you can save today with a hassle-free car insurance quote and home insurance quote today! We look forward to serving you.

Thankful for Angela Shook and all her help finding home insurance that worked for me and my new…read morecondo. She definitely found the best deal with the best coverage for me. Thank you Angela!!

From the owner: We care about our neighbors. That's why we offer custom plans for every phase of life. As an…read moreindependent agency, we offer a wide range of carrier options and insurance tech providers. Stop by our office in East Nashville, or give us a call. We would love to meet you!

Jessica Davidson, insurance agent, made finding new home and auto coverage easy. She found me a…read morebetter quote than I could have expected, answered all my questions, and stayed in touch with me. I can't recommend her enough.

I just wanted to take a minute to praise one of the employees, Megan Brothers. I called to ask…read morequestions about issues I was having with another insurance company after someone struck my vehicle. Not only did she give me the information I needed but days later she called back just to check on me to see if things were going okay even though she was not handling the claim for me. We use hutsenpiller insurance already but I'm so glad to know that someone like Megan is available if we need them.

Kelly and her Team are absolutely the best, Its so refreshing to find a insurance agency that…read moreoffers so much but gives you that hometown personalized service. My clients have saved so much money by using Langer Insurance compared to other insurance companies in the area. I highly recommend you give her team a call and see what magic they can do for you and your family.

A rock recently hit my windshield and I asked Kelly for recommendations for a repair person,…read morethinking I would need to pay for it as my past insurance company did not cover simple windshield repairs. To my surprise she informed me it was covered for free by Erie, without needing to file a claim. Kelly is always responsive even when I do not have questions. When COVID hit, she offered to reevaluate our insurance since we were not driving as many miles and this saved us an additional $25 per month. Thanks Kelly!