Beautiful house but very dissatisfied with the many issues we encountered. When we arrived, there…read morewas a white trash bag on the front porch. We assumed it was linens but we did not look. That bag stayed on the front porch for the duration of our stay. Then, right after we arrive, a man comes to the door and said he was expecting the owner as he was here to fix a few things. We were in the middle of unloading so we let him in. He was in the house about 30 minutes. We don't know what he repaired... We arrived New Years Eve and didn't try the hot tub that night as we celebrated New Years. The next morning we awakened to six inches of fresh snow and no snow shovel. We had to borrow a neighbors! After shoveling the path to the hot tub and clearing the front porch and some back deck space, another gentleman knocked on the door. This gentleman informed us he was there to drain, clean, and refill the hot tub. He said no one had cleaned it in a month and the water was green. So no hot tub that day or evening.... We then discover that two burners on the stove were malfunction and the garbage disposal didn't work. We tried to call the Property Management company, but they were closed because it is New Years Day. My stepson spent about an hour repairing the garbage disposal and found someone had put a screw in there. The next morning, we try to call the Property Management company again but after being on hold for a while, it pushed us to voicemail. We left a message and it took two hours to call us back. When we received the callback, we reported all the problems we encountered. She offered to send someone to repair the burners on the stove and we declined, choosing not to have a third service call in three days. She told us their company meets once a week to discuss renter issue and to determine if any compensation was appropriate. A week later, we were notified that we were not entitled to any recourse because we didn't open any work orders. There were two work orders processed while we were there and we self rescued the rest because we didn't want more strangers interrupting our family holiday. We will be back in Deep Creek next New Uears but will go back to AirBNB. By the way, I posted this same review a few days ago on the Raileys site and it disappeared. my review disappeared. I wonder how many other less than favorable reviews they have removed...on the Raileys site, this house only had five star reviews.

Extremely disappointing experience with Railey Vacations. The original rental had serious AC…read moreproblems. After multiple complaints we were moved to another rental that smelled like mold and mildew. Communication was poor thro the stay and we had difficulty getting management to respond appropriatly . We left early because we were uncomfortable remaining in the property. Maintenance staff did come out but the overall handling of the situation did not match what we paid for.i would strongly recommend future renters read the reviews carefully before booking

Found bed bugs on night 1! Thankfully we had not yet gotten on the bed or put any of our stuff on…read moreit, but this meant the room and bathroom were off limits ,although we needed it to accommodate our size group. Customer service was apologetic, but offered little solution for this huge (and disgusting) inconvenience. After many calls back and forth we did get an air mattress that we place in the dining room for the rest of the stay and offered a partial refund. The house also seemed like it had not been cleaned properly. The bedding and bathrooms had hair all over and some were stained. No paperwork has been received, so at this point, who knows if they will honor their word with the refund. Bed bugs aside, the house was in a quiet neighborhood and close to the lake.

Our stay was extremely disappointing from start to finish. We arrived needing to use the restroom,…read moreonly to find that the water was completely shut off. After calling the office, maintenance was sent and we were initially told it was due to an electrical outage--but later, after multiple complaints, we were told the water had actually been shut off for the winter. Once the water was turned back on, we realized there was no toilet paper provided, even though the listing stated that a few rolls would be supplied. Unfortunately, that was just the beginning of the issues. The hot tub barely functioned, with only two jets working. The grill was filthy, covered in old food, and wouldn't even light to be cleaned. A replacement grill was brought out, but it didn't work either. Inside, the cleanliness was unacceptable--there was trash on the floors between furniture, the bottom of the fridge looked like it had never been cleaned, and the entire place had an unpleasant smell. There were also several safety concerns. The porch was covered in a slippery slime, and I ended up twisting my back after stepping on it. The air fryer was broken and fell apart while I was removing hot food, nearly causing a serious burn. Appliances throughout the home were either ineffective or unusable. The dishwasher made dishes smell worse, and the kitchen sink didn't get hot enough to properly hand wash them. The washer/dryer combo took at least five hours per load. None of the downstairs games worked properly. To make matters worse, the cleanliness of the bathrooms was completely unacceptable. When my husband lifted a toilet seat in the basement, there appeared to be dried feces or blood on it. When I reported this, I was told that housekeeping "always ensures the bathrooms are clean," which clearly was not the case. I spent the majority of the first two days on the phone trying to resolve these issues, which completely ruined what was supposed to be a relaxing vacation. After we left, I spoke with someone in the office (Aiden or Hayden), who told me we would not receive any reimbursement. I requested to speak with a manager and was told I would receive a call on Tuesday, 04/07/2026--but no one ever followed up. Overall, this was a very frustrating and disappointing experience. Instead of a relaxing getaway, it turned into a stressful and unpleasant trip. I would not recommend staying here

My Wife and I Rented out this Beautiful Cabin for Our Honeymoon. We recently got married, and…read morewanted to try something New. So we found this Cabin and talked to the owner for the Rental. His name is Troy, a very nice gentleman. He allowed us to rent this cabin and we are having a great time, Cabin gives that Cabin Feeling too. The cabin has a Fire place, Grill, Flat screen TV's, beautiful fully stocked Kitchen, Hot Tub, Wifi, Ceiling Fans, 3Bed Rooms, 2 Full Bathrooms, Nice living room, upstairs, basement, Washer and Dryer, big deck/porch, fire pit outside. The cabin has plenty of linens. Pet Friendly too, (pets considered) we brought our 2 Huskies. And the Fall season we are in, it's a great time to rent.

Bob and Beverly are the best. We have bought two homes with them…read more They are friendly and good people who care more about the person than the sale. I would highly recommend them if you need to buy or sell a home in the deep creek area.

Beverly and Bob are the greatest real estate agents we have ever worked with…read more Their service and customer care is outstanding, We highly recommend that anyone looking to buy real estate property to go with Beverly and Bob, Helga S.

Rented a Deep Creek condo for summer 2020. Bought "cancel for any reason" insurance. Covid hit. We…read morecanceled for obvious reasons. Never got our refund. DO NOT trust this company.

We rented the Mountain Merlot property and could not have been happier. The property was beautiful…read moreand clean, and the agent was very friendly with my husband, letting him know about the local wildlife (a gopher lived under our porch!) and the history of the property. Our water pump lost power one night and Long and Foster sent out a repair person bright and early the next morning. I highly recommend Long and Foster and Mountain Merlot. The beds were comfortable, the hot tub and sauna were in good working order and the wifi worked well, especially for being on top of the mountain.