Poor customer service. The office wouldn't pick up the phone to verify our insurance coverage…read morebecause they said it's our responsibility to have a card available. We've never been told by a dental office that will not call to verify, so that's a first. The insurance company told us they always call! Our new dentist office told us we won't have to worry about it because they'll handle it all. On another instance, they refused to see my child because grandmother took him and didn't login to my chart to confirm appointment, however they showed up on time. I called from out of town and they said they wouldn't see him. There's a dentist office on every corner, so avoid this one if you can.

My daughter went in for her cleaning on Friday. We learned that Dr Freddie has returned to Memphis…read moreto be closer to family which broke ours hearts we loved him. He's seen her since she was 6 months old but we are now using Dr Ayer and he seems to be nice and informative. We have some major work to complete soon so time will tell. Front desk is overall great ! i'm

Such great front desk help! So happy and cheerful and easy smoothie check in! The kids love the…read morearcade games and they do temp checks and masks. The decor is so happy friendly! It helps kids associate happiness with the dental hygiene I think. Such kind staff - so cool and AC inside love love love love love love

**Extremely Disappointing Experience - Complete Disregard for Our Time and Our Request**…read more I rarely leave negative reviews, but after what happened at Smile Big Pediatric Dentistry, I feel parents deserve to know. When I scheduled appointments for my two children, I specifically requested a **female dentist**. This was not a last-minute request,it was discussed during scheduling and documented in our file. Had the office informed me they could not accommodate it, I would have happily scheduled another day or gone elsewhere. Instead, when we arrived, a **male dentist** came in to examine my children. I politely explained that we had requested a female dentist and that this information should already be in our chart. He acknowledged the mistake and left. From that point on, the experience only became worse. The female dentist was notified, yet we were left waiting for **nearly four hours** while patient after patient was called back ahead of us. During that time, I approached the staff **twice** and explained that this entire situation resulted from the office failing to honor the request they had already accepted when the appointment was booked. Rather than taking responsibility or making any effort to correct their mistake, we were simply told to keep waiting. After four hours, my children were exhausted, hungry, restless, and understandably upset. No child should be expected to sit in a waiting room for that long because of an office's scheduling error. We ultimately had no choice but to leave without either child being seen. Mistakes happen, and I understand that. What I cannot understand is the complete lack of accountability, communication, empathy, or respect for our time. The issue was never the initial mistake,it was the way it was handled afterward. A pediatric dental office should understand that children have limits. Making two young children wait for hours because the office failed to honor a documented request is simply unacceptable. I sincerely hope Smile Big Pediatric Dentistry reviews its scheduling procedures and treats future families with more professionalism and respect. No parent should have to waste half a day and leave with two disappointed children because an office refused to correct its own mistake.

Nurse and doctor made us feel especially comfortable with our procedure for our newborn. It was an…read moreexcellent experience and would recommend to anyone!

The most amazing doctor and staff I have ever had the privilege of working with…read more Professionalism coupled with genuine caring. Would recommend this office with complete confidence.

If I could give this practice, DrReddy & her staff more stars I would…read more We made the switch mid year and we could not be happier with our decision. We took our very "terrified of dentist" 4 year old to Dr Reddy and she has been nothing short of wonderful. She radiates calmness as do her staff, she has been kind to our child, literally talked her through the process and to put in simple words GONE ABOVE AND BEYOND! While providing the best dental care for our child. Our little one now says she would like to be a dentist like Dr Reddy when she is older to help kids that are afraid. & there is no better testimony than that of how wonderful this practice truly is.

We always have a wonderful experience at this Dr.Reddy's office. From the moment you walk in, the…read morestaff makes you feel welcome with their warm smiles and caring attitude toward both parents and kids. Everyone we encountered was incredibly knowledgeable and patient, taking the time to explain each step in a way that put my child completely at ease. The office itself is immaculate, i mean spotlessly OCD clean, comfortable, and clearly maintained with very high standards of hygiene. That gave us a lot of confidence, especially when it comes to dental care for children. It's hard to find a place that combines a truly friendly atmosphere with top-notch professionalism, but this office really delivers on both. I highly recommend them to any parent looking for a pediatric dentist who goes above and beyond to make the experience not only stress-free but genuinely positive.

This dentist was recommended to me as I was not happy with my previous dentist last year…read more I am extremely happy that I did decide to make an appointment with this dentist. I had my exam and cleaning last month. The front office staff is extremely professional, friendly and making an appointment was easy. The dental practice is very nice and welcoming (and the restroom is amazing). The hygienist was friendly and gentle and did an amazing job at the cleaning. The dentist did a very thorough exam (so much better than the last practice I was going to) Today I went in to get 3 fillings Not only did she explain step by step but she also made sure I was at ease the entire time. I do have to go for a crown and not as nervous about it. The prices are not steep at all either

I only have good things to say about this dental practice. From the front staff, the hygienists,…read moreand Dr Gustafson, everyone is personable and welcoming. I have had dental cleanings and fillings replaced and all has been well. I like that they offer 4 pm appointments 3 days of week which is beneficial for people like me who work. I would definitely recommend this dental practice to others.

How do you say PHENOMENAL without saying PHENOMENAL? Through service. My kids and I visited for the…read morefirst day recently because they were conveniently open on Labor Day- shocker. That alone and providing that option was exceptional. I appreciated not having to pull my child out of school just to go to an appointment. But the warm welcome was felt from the moment we walked in until the very end after meeting with Dr. Claudette. They made my kids feel very comfortable with games, toys, conversation, and even prizes. Giving them a goodie bag and a personalized certificate for no cavities was such a reward. To me this shows that they truly care about their patients; they don't try to push anything extra on you and discuss any tips or suggestions. Needless to say, we will definitely come back for our regular checkups, and I highly recommend them.

Bedside manner is not good when doing procedures other than normal cleaning. They have made my…read moredaughter terrified of the dentist by not managing her pain or numbing her before they put a needle in her gums. I had to remind them. Will never go again.

full disclosure; i…read moreonly sought this business because it was closest to me. i didn't care about reviews i just needed something close by in case i had to walk or uber. the staff here is top notch. TOP. NOTCH. full stop. i haven't had any treatments yet, but after my new patient check in/up type deal they made me feel very confident that they'll be able to handle all of my situations. i can count on one hand how many times i've been to the dentist. i let a lot fall by the wayside while paying for other expenses. i was ashamed and embarrassed by how bad i let my teeth get and i was so anxious. when dr. romero called me back i was instantly in tears. ashamed that i could no longer hide the broken teeth. dr. romero went into soothing mode without missing a beat. i'm a pretty tough person and don't let pain or insecurities show much at all, but i was very, very overwhelmed. EVERYONE was kind and accommodating. EVERYONE was patient and thoughtful. i had someone bring me an anxiety toy, she also brought me a warmed blanket and pillow. if you have anxiety you are alllll too familiar with how cold things can quickly get. a warmed blanket! dr. romero was such a breath of fresh air. i didn't feel judged, i felt supported and understood. his bedside manner is top notch. what a gem of a person. when it came to the financing part of the appointment liz was also, very kind. gave a few options and was to the point. explaining things in a way that made sense and wasn't too overwhelming. all in all, i am so very lucky i picked this place and got the doctor i did. everyone here is so wonderful. everything was clean. i have zero complaints.

I had an appointment for a general cleaning but the Dentist, Erin Farmer Evan, did a exam. She…read morepoked on my gums so deep and insisted I need a deep scaling. She sent in the financial guy to talk me into it. He said it would be $480 something and my insurance would cover the rest. I said no, I'm only there for the cleaning. She would not do the cleaning. My gums were so sore after her exam. I don't have bleeding gums or anything wrong with my gums. They just wanted to make money off me. I called my insurance company and a deep scale would only be cover if it was approved by insurance first. So glad I said No. Still looking for a good Dentist.