1. Timberline Auto

1. Timberline Auto

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Idaho Falls, ID

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Timberline Auto

4.2 (5 reviews)
Open • 9:00 am - 7:00 pm

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2 months ago

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5 months ago

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2 years ago

Said they do not buy luxury cars, now they're selling a luxury car with 3x the miles lien had on it.

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6 years ago

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9 years ago

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Wackerli Subaru

Wackerli Subaru

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Great manager, great sales agent, female employee in service department is the best - you want…read moresomething done right go to her and her alone. We had the Cilajet application on our brand new Subaru. I think this may have been a waste of money because we have scratches on the hood and we were told that it would not be covered under warranty because they were too deep! Why did I pay for a product that does not do what it was guaranteed to protect? Wackerli itself isn't at fault for this but I am curious if they didn't apply it "heavy" enough. I would recommend Wackerli to anyone looking for a Subaru at a good price and expect top customer service.

I own a 2008 Subaru Outback and was hit a pothole at about 25 mph in early 2020. The power steering…read morepump was slammed into the radiator causing the vehicle to overheat. I brought the car in to be repaired among the $3,800 of damage the transmission pan was leaking. I then took my car to a different establishment in April 2020 and shortly after the oil and coolant systems burnt up causing an additional $1,100 of damage. In the process of repairing the $1,100 of damage one of their technicians cracked one of the cylinder heads causing an additional $4,500 of damage. The $4,500 was covered by the dealership but was easily preventable. In September 2020, as a part of routine maintenance I was told that I needed to replace the rear struts and brake pads. This was $1,100 and needed. However, I was told 3 months later after only 5,000 miles the brakes needed to be replaced again. In addition to this false brake concern leaks in the steering rack and transmission pan which were allegedly repaired in February were leaking once again. I moved elsewhere in the fall of 2021 and have been fighting these leaks that I was told were fixed in February 2020. The car was worth about $2,000 when I bought it in September 2019 and because of Wackerli's faulty repairs it is now worth -$7,400.

Wackerli Buick Cadillac GMC

Wackerli Buick Cadillac GMC

3.0
(22 reviews)

We worked with them for a couple of weeks to get our dream vehicle negotiated, along with trade-in,…read moreand I was ready to drive from Montana to pick it up. We then signed a mutual Purchase Order and went to buy it... only to learn they didn't actually have the title! My bank wouldn't cut the check until they had the title (naturally, what bank would take that risk with no title?) so we waited for them to get the title so we could buy it. Yes it was sitting on their lot, but they chose to sell it without the title in hand. While waiting, with a mutually signed PO (a legal document), we learned they had sold the vehicle to another party. Not only is this potentially illegal, it is downright shady. I would avoid this dealer at all costs since they don't play by the same rules they ask you to play by. Very disappointed in the entire experience.

I am absolutely appalled by the way my daughter and her husband were treated at Wackerli Auto. I…read morehave never seen a business operate with such a total lack of integrity. My family was incredibly serious about buying a car from them. They drove 45 minutes to test drive it the evening before, and her husband even missed work to make it happen. They had a formal appointment scheduled for 3 PM the following day with Teagan and were so committed that they sold their own vehicle that same night to make sure they were ready to finalize the purchase. They showed up early the next morning at 9:30 AM to finalize everything and start discussing the down payment. They stepped away for maybe 20 or 30 minutes to decide if they were going to pay in full or finance a portion of it, but when they walked back in, they were told the car had been sold right out from under them. This was hours before their actual appointment and while they were literally in the middle of the transaction. The level of dishonesty is just staggering. We found out an employee tipped off another staff member that the car was about to sell, and that guy swooped in to buy it for his girlfriend. The stories we got kept changing. First it was a walk in, then it was another appointment, then it was a relative. The buyer wasn't even at the dealership when my kids got back, yet they were told they were out of luck. I personally spoke on the phone with Chris, the manager on duty, and he actually admitted the dealership was in the wrong. He acknowledged they messed up by not giving a courtesy call and for not honoring the 3 PM appointment. Chris also claimed he was recording the entire incident and our phone call. I want copies of the video recordings from the floor and the audio from that call. If there's nothing to hide, show the footage of your staff lying to this couple while they were standing right there trying to give you their business. What makes this even more heartless is that my daughter is in the middle of nursing school, and now they have the added stress of hunting for a new car after being completely taken advantage of. They held up their end of the deal but the dealership didn't. When they tried to resolve this, Teagan was dismissive, and Chris and Giovanni were unhelpful and had the audacity to try and blame my children for the dealership's own lack of ethics. Chris told me he would talk to Tyler, the general manager, but he refused to even tell my kids who the general manager was when they were there in person, and he wouldn't give us a phone number for him either. He also explicitly told us that Steve Wackerli wouldn't even get involved or want to speak with us. At Wackerli Auto, a scheduled appointment clearly means nothing and employee side deals come before honest customers with great credit. If Steve Wackerli has any accountability at all, he should be embarrassed by how his staff treats hardworking people. Save yourself the stress and the drive. Do not trust these people. They are disorganized, unprofessional, and clearly have no conscience.

Timberline Auto - car_dealers - Updated July 2026

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