Kris Sayer Dear Kris…read more I am writing you as a very dissatisfied customer of Sayer ChryslerJeppDodge, Idaho Falls. Included with this letter is the email I sent my Sale Rep Rod Diaz regarding the many poor qualities of the 2024 Dodge Durango SRT Hellcat that I received from Sayer in March 2024. Not only did the Manufacturer fail to identify any of the issues that I listed in that email, Sayer Dodge Idaho Falls also failed in its responsibility to make sure that a six-figure vehicle was delivered to a customer in the condition that one would expect of a top-of-the-line vehicle. Even when Sayer had possession of the vehicle for close to a month, as I was out of town, it is obvious that no one took any time to do a pre-delivery inspection. Since that email I sent rod, I shipped the vehicle back to your dealership, as I did not want the vehicle in the condition it was delivered to me. The sales manager, and I cannot remember who I talked to, was not helpful at all and did not try to help a dissatisfied customer. This is a customer one who just spend in excess of $100,000 on a car, took the time and money to have it shipped back and a customer who had some very serious concerns. In short, he said there was nothing he could do. With that total lack of concern and failure to help figure this all out, I had the car shipped back to Jackson at a total expense to me of $650. And, even with all that effort, expense and total disappointment in the vehicle, which I expressed to your sales manager, I have not heard from anyone from Sayer. Nothing makes a customer feel more valued than being blown off and completely ignored like this. Kris, I am sure that you would agree with me, if you spent six figures on a vehicle, your expectations would be as high as mine. And if you were to have received a vehicle in this condition, you would be as dissatisfied as I am. And if you shipped the vehicle back, you would expect the highest of customer service from the dealership. Ironically, I got a call yesterday from Anderson Chrysler in Lake Havasu, AZ, as I purchased a 2025 Hellcat Silver Bullet from them back in February. They left a message that said, "Hey good morning, Greg, this is Tony over at Anderson Chrylser, just reaching out to see how you're doing and how that Durango is treating you. If you have any questions or something else we can do for you, give me a call at....:" Not long after my vehicle was shipped back to me, I began smelling oil in the cabin. This went on for a few weeks, then I started to see an oil leak on my garage floor. Over time the stain got larger and larger until it became evident that there was an issue. I took it to Rocky Mountain Yeti in Jackson for service. They concluded that the transmission lines were not installed properly and had to be replaced. This happened with only 275 miles and it took over 2 months to get the parts and complete service. And the list of issues has been growing ever since: *The carpet on the front passenger side is falling apart. * Front doors do not close or open properly. Yeti did do some adjusting but still not right. *There is low speed hesitation, as if there is something missing in the program. I am driving low speed and then a hesitation. *Transmission seems to slip sometimes coming off idle during acceleration. *The hitch cover fell off, and I never used it, and had to purchase a new one. *When disengaging the cruise control, it sometimes grabs the brakes before disengaging. 6 weeks after the owner got this letter, I still have not been contacted by Ron Sayer. They are horrible. see how many times i tried to get this resolved. Sent letter Oct 24 Received call from Matt on 10/31, but was unable to speak to him at the time Sent email 11/4 to matta@ronsayerauto.com to set up appt, no reply Sent email 11/5 to matt & Kris Sayer (kris@ronsayerauto.com ), no reply Sent email 11/7 to matt & kris, showed accepted by their server but not read Called 11/7 2:30pm left message for Matt, no reply Called 11/11 1030am, matt off so left msg with sales for Kris, no reply Called 11/13 @ 11:04, got to Kris's vmail, left message explaining all the attempts to contact. As ofr 11/19 no reply 11/19 filing complaint with Stelantis. 11/20 - a voicemail from Matt showed up in my vm inbox. It says it was from Sat 11/14 11/20 Called 9:37am and left message with a sales rep for Matt, as of 11/24 no reply. 11/24 - received a voicemail from Stellantis telling me I need to contact the dealer. 11/24 called dodge customer care 800-423-6343, she said they called the dealership earlier that day, but I never got a call, so she patched me in to Ron Sayer. 11/24 -talked with Jeff Winney, sales support, told him of some of the issues, he said we would take it to 'higher ups' 12/2 - no response from Sayer. Sent email for legal advice 12/6 - still no response 12/9 - calling fca customer care for 3rd time. They told me to deal with the dealership, but I explained that the dealer is not responding

Shout out to Saylor Chrysler Dodge in Idaho Falls. We were treated so well, and Matt did whatever…read morehe could to help us with a soft top problem on our Jeep as we are traveling to California. he went above and beyond and made sure we were safe. Thank you all so much

This is a great little dealership with very personalized care. They will bend over backwards to…read morehelp you out, treat you like their number 1 priority, and help you find the best fit for your family. Couldn't be happier with our experience here!

From the owner: Advanced Auto Sales exists to help customers find a great deal on the perfect car. Ryan and Travus…read morehave been in the service industry for 15 years and they know good value when they see it. Ryan and Travus know their way around a negotiation and believe they can get the best prices to benefit all of the involved parties. They can help anyone find the perfect car at the dealer auctions they attend in the region, and they even keep a small inventory at their new lot for anyone who wants to do the shopping for themselves.

Made an appointment to do a repair to the rear tailgate on my Nissan Rogue. Arrived at the…read moreappointed time, no waiting, they took my car back immediately. Was quoted that the repair would take 1 hour to 1 1/2 hours. Time quoted was 100% right on. To top it off they washed my car and cleaned windows before letting me know my car was ready. Check out was a breeze. Overall a great experience!! All staff I had interaction with was kind and friendly. I highly recommend this business!! Will definitely be back!

We stopped in with questions regarding the sensors on our 2025 Nissan Rogue. Evidently that was a…read morehuge bother for the service manager , he told us that he couldnt do anything.

This dealership is all about the customer and the community. WIth all the bad hype used car dealers…read morereceive, this is the place that changes the narrative. Awesome people!

Norm is an honest salesman which is hard to find in auto sales. Always nice and never pushy.read more

I drove from California to Idaho Falls BMW to look at test drive and potentially purchase my new…read moreJaguar F Pace R Dynamic S. building up to this I was assisted by Sean, and then when I arrived Morgan and Alex. All staff was professional, kind, and informative. All my questions were answered and they supplied all documentation from Carfax to the multiple photos and videos i asked for upon my travels to give me insurance this car was worth the drive through 4 states. When I arrived they did a little "show off" for my with the car and unveiled it in their showroom. It was striking and beautiful, the photos and videos didn't do it justice. Everything they said regarding the condition of the car was accurate and confirmed which was very important after driving such a committed and long distance. The car drove amazingly back to Cali and I couldn't be more pleased with the car and with all staff at this BMW in Idaho Falls! Top notch! Thanks again!

If I could give ZERO stars, that's what I would choose. Flabbergasted by the very shoddy service…read moreand followup we received by BMW of Idaho Falls. We had repairs done to the Rear Differential in early 2024. Later in the year the car suffered a catastrophic failure. Car was taken to a different BMW dealer where the problem was identified as Rear Differential Output Shaft dislodged, requiring rear diff and axel replacement to the tune of $9000. Before I could make a decision on the repair, the service rep called me and suggested I take this issue up with BMW of Idaho Falls, as they indicated the problem was due to a workmanship issue.!!! I put the two BMW Dealer service reps in contact. BMW of Idaho Falls is claiming they did nothing wrong. I then had the car towed to a separate independent BMW Certified repair company and gave no information. Interestingly, the repair serviceman called me and gave the same problem and resolution but refused to take my money (his words). He indicated I needed to take this up with BMW of America as the repair that was done was done incorrectly. When the repair was initially done, it appeared that someone had used a prybar to take off the axles. There is apparently a special tool that is supposed to be used and NO WAY that tool was used given the dents on the axles. Both dealers also indicated that there was NO WAY the damage on the axles was caused by towing/shipping which is what BMW of Idaho Falls is trying to blame the damage on. Two (2) other very reputable firms, one of which is another BMW dealer, say the problem was caused by the poor repair job done by BMW of Idaho Falls. Nevertheless BMW of Idaho Falls continues to say they aren't to blame and continue to not make contact with the service advisor at the other BMW dealer. Meanwhile I have an inoperable vehicle. You have a choice when buying and servicing your car. THINK HARD about throwing your money away at BMW of Idaho Falls.

Cannot say enough good things about Smith Chevrolet in Idaho Falls. We were traveling through…read moreJackson Hole when the OnStar system flagged an engine and transmission alert on our 2026 Silverado -- a truck that's only two months old. The Chevy dealership in Jackson Hole told us it would be 2.5 weeks just to get it in the door, which wasn't going to work for us. So we made the hour-and-a-half drive to Smith Chevrolet, and I'm so glad we did. Craig, the general manager, and Jason, the repair specialist, were fantastic to work with from start to finish. They took the alerts seriously and looked at the truck right away, and went above and beyond trying to track down exactly why the engine and transmission warnings were going off. The difference in service and urgency compared to what we'd been quoted elsewhere was night and day. If you're anywhere in the area -- or even a good drive away like we were -- these are the people you want handling your vehicle. Highly recommend.

I'm extremely disappointed with my recent experience at Smith Chevy. On April 7th at 10 AM, I…read morebrought in my 2024 Chevy Blazer, which is only 2 years old with just 18,000 miles, for an issue with the bumper that should fall under a bumper-to-bumper warranty. I was told they didn't believe it was covered under warranty and that they couldn't fix it. No alternatives or solutions were offered to me at that time. Wanting a second opinion, I took my vehicle to another Chevy dealership in Rexburg. Within 10 minutes, they confirmed the issue is absolutely covered under warranty and are now taking care of the repair. After that, I called back to Smith Chevy and was then told they don't handle those repairs in-house and send them to Young Auto Body. This was never mentioned during my original visit. If it had been, it would have saved me time and frustration. To make matters worse, the manager I spoke with was dismissive and came across as rude when I tried to clarify the situation. I expect better communication, transparency, and customer service--especially when it comes to something as straightforward as a warranty issue. Based on my experience, I would not recommend this location.

I had my truck service here a couple times. Today I received a call from a company in Georgia…read moresaying that Broadway Ford has released the information about my truck and they wanted to buy it from me. This company had all the service information about my truck, and my personal information(address, home phone, cell phone, etc) I called Broadway Ford and talked to the first person that answered the phone and he said yes the information was released by mistake. The sales information was the only information that was supposed to be released but some how the service information was release also. I was then transferred to the service manager and he did not even care. I have never given this dealer ship to right to release any of my information. Again I will say it. Don't go to the place!!!!!!!!

The staff at Broadway Ford Collision Repair were top notch. I highly recommend going to them for…read moreyour vehicle body needs and repairs. Class act professionals, great customer service and were willing to work with me.

Once I signed on the dotted line I was treated like crap from…read more Smith Honda. I guess older women like myself don't rate with them? I left something in my trade in, called and asked them to retrieve it for me. They didn't bother, and sold the car with my stuff in it. How can any company be this lazy and uncaring? Either that or they lied about when they sold the car. Wow, car salesmen that LIE, who'd a thunk it?

Sorry Smith Honda, having my car towed to you and then told it will be a week before you can even…read morelook at it? I'm glad you are busy, but that is crappy service for a dealership.