David slafman cannot be trusted with your deposit he returned mine with $1350 missing and said it…read morewas my fault I didn't count it out on the hood of my car in a sketchy neighborhood. He then offered me a $1000 credit if I rented a place thru him only to not honor it when I signed a lease due to him getting a divorce. I would not recommend this company . Don't make the same mistake I made

Whether you are looking to rent in Canaan Valley for some time in the WV mountains or, book a stay…read morein a ski in-ski out property at the new Timberline Mountain or, are a homeowner wishing to hire a management company to handle the rental of your property I highly recommend doing business with Canaan Realty, which is under new ownership and management. Last year I personally met with the new owner, Jenni Ray and ultimately decided to contract my rental property with Canaan Realty and could not be more pleased with my experience. Jenni has brought her years of real estate experience to Canaan Realty and raised the bar high for any competitors in the market. She and her friendly staff have been responsive all of my requests, taking the time to listen and quickly provide answers or, satisfactory resolutions. Over the past 20 years I have done business with various different Realty companies in the valley as both a renter and a home owner. Under the new ownership, Canaan Realty is tops!

We rented a home for Christmas 2025 and it was filthy. When I emailed photos showing how…read moredirty/dusty the surfaces were to the office, the response was, "it looks like it needs a deep cleaning". I asked for some sort of compensation (partial refund) and they completely ignored me - no response. Never again will I work with these people. All my business will go to Best of Canaan, right down the street.

We have been renting summer vacations homes through Mountaintop for over 15 years, 3 different…read moreproperties, and couldn't be happier. They are always super friendly and hospitable, and reliably helped us to find just the right houses for our needs. We found them to be responsive to any issues that arose, and very accommodating to any requests. The manager Becky is very personable and has been a good source for tips on places to visit, dine, etc.

Found bed bugs on night 1! Thankfully we had not yet gotten on the bed or put any of our stuff on…read moreit, but this meant the room and bathroom were off limits ,although we needed it to accommodate our size group. Customer service was apologetic, but offered little solution for this huge (and disgusting) inconvenience. After many calls back and forth we did get an air mattress that we place in the dining room for the rest of the stay and offered a partial refund. The house also seemed like it had not been cleaned properly. The bedding and bathrooms had hair all over and some were stained. No paperwork has been received, so at this point, who knows if they will honor their word with the refund. Bed bugs aside, the house was in a quiet neighborhood and close to the lake.

Arrived with my family on Thanksgiving! I am the only one who had been to Deep Creek and stayed…read morewith this company before in the bedroom my brother in law and his fiancée were in had BED BUGS!!!! According to pest control it was a infestation and whomever cleans the property does not do a deep clean. Nuff said! We found hair in numerous places. Also we noticed that room was the only room to have pest plug ins in the walls. I believer they may have known it was an idsue prior to receiving us. What are the odds??! The weather was crazy we were about 3-4 hrs away from home and most places were booked its Thanksgiving. Its a group of 14 of us the youngest is 18 months and the oldest 69. First Thanksgiving without my grandmother who passed in February of this year. Too exhausted to get into anything else about this needless to say all they did was to offer us $350.. Happy Thanksgiving

After a bad experiences a few years back, I decided to give Railey Vacations another try. I am glad…read morethat I did, as my most recent experience was much better than the others. I was more than happy to run to Yelp to provide an update to my previous review. Me and a group of friends and I stayed at one of Raileys newer properties, Wispering Rapids. This property was honestly one of the most amazing Deep Creek properties I have ever stayed in. The house was So new and so clean. You could just smell the newness and cleanliness of the property upon exiting. Definitely a breath of fresh air, as most of the other home in the area are in need of some updates. The house had a total of six bedrooms and all of the rooms had their own bathrooms! That's a rare find for these vacation homes. The living room, dining room and kitchen areas were massive, allowing everyone to engage with one another while we cooked our meals. The deck held a large hot tub, with a fireplace and plenty of comfortable seating which provided another large location for myself and my guests to socialize. My one gripe, I wish the team had did a better job with shoveling after the recent snowfall. The driveway, walkways and the porch had quite an accumulation of fallen snow, making it both difficult and scary to walk on. Other than that, this was a much better experience than the last.

Beautiful house but very dissatisfied with the many issues we encountered. When we arrived, there…read morewas a white trash bag on the front porch. We assumed it was linens but we did not look. That bag stayed on the front porch for the duration of our stay. Then, right after we arrive, a man comes to the door and said he was expecting the owner as he was here to fix a few things. We were in the middle of unloading so we let him in. He was in the house about 30 minutes. We don't know what he repaired... We arrived New Years Eve and didn't try the hot tub that night as we celebrated New Years. The next morning we awakened to six inches of fresh snow and no snow shovel. We had to borrow a neighbors! After shoveling the path to the hot tub and clearing the front porch and some back deck space, another gentleman knocked on the door. This gentleman informed us he was there to drain, clean, and refill the hot tub. He said no one had cleaned it in a month and the water was green. So no hot tub that day or evening.... We then discover that two burners on the stove were malfunction and the garbage disposal didn't work. We tried to call the Property Management company, but they were closed because it is New Years Day. My stepson spent about an hour repairing the garbage disposal and found someone had put a screw in there. The next morning, we try to call the Property Management company again but after being on hold for a while, it pushed us to voicemail. We left a message and it took two hours to call us back. When we received the callback, we reported all the problems we encountered. She offered to send someone to repair the burners on the stove and we declined, choosing not to have a third service call in three days. She told us their company meets once a week to discuss renter issue and to determine if any compensation was appropriate. A week later, we were notified that we were not entitled to any recourse because we didn't open any work orders. There were two work orders processed while we were there and we self rescued the rest because we didn't want more strangers interrupting our family holiday. We will be back in Deep Creek next New Uears but will go back to AirBNB. By the way, I posted this same review a few days ago on the Raileys site and it disappeared. my review disappeared. I wonder how many other less than favorable reviews they have removed...on the Raileys site, this house only had five star reviews.

We stayed back in March and were disappointed. They have a lot…read moreof rules but they apparently don't apply to everyone. The cabin across from us had a group of men who were drunk, loud and obnoxious and nothing was done. The owners live right below that cabin and had to have heard them because we were the only other cabin occupied. We wanted to spend a long weekend just relaxing and couldn't sit outside not only due to how loud they were, but the obscene language that was used. Also, I know it was off season, but we couldn't even go for much of a walk on the grounds due to horse manure all over the place. Area was nice, but we wouldn't be staying there again.

Steer clear. Cabins are nice but the grounds are not well maintained. Horse manure everywhere and…read moredogs barking in kennels all hours of the night. Felt bad for the three horses on site, super skinny. Clearly neglected. Better options in the area.

We rented out a cabin to stay with our family, which happened to be 3 families with children. It…read morewas about a perfect setup for us, given the difficulties of traveling with two kids under two. The cabin came fitted with appropriate child gates and had pack n plays for them to sleep in. It also had enough for us to be comfortable and entertained together, on the mountain every night when we put them to bed. They probably undersell their amenities, so be sure to look for everything they have to offer. Overall the cabin was very clean, the terms were reasonable, it had everything we needed, and the view/location was perfect. If you're traveling to the area I'd definitely recommend looking into their options.

We rented the Breccia cabin, which has a screened in deck with jacuzzi. Fire pit and charcoal grill…read moreoutside, plus gas fireplace in living room. Loft upstairs with a small bed. Room to fit inflatable bed. The place is well maintained. Checked out Luray Caverns - amazing. Of course hiked in Shenandoah National Park and what a pleasure soaking in jacuzzi afterwards. Love, love the quiet!

Exceptional company with an old fashioned philosophy of honesty and integrity. The owner and staff…read moretreat their customers like family and go above and beyond to make your experience a positive one. We have had dealings with several realtors in the area and they are by far the best. Weather you are looking to buy, rent or list a property, you will be in good hands!

BEAR CROSSING: Upon arrival house was dirty. This, the 1st week of March during the pandemic. If…read morethis is how they clean during a health crisis, it is a poor showing. Bathroom clearly not cleaned between guests, hair on floor, mouse droppings behind all furniture throughout the house.. We had to clean the comforter as they were badly soiled, but had to clean the washer and dryer first to clean bedding. This place has really gone down hill over the years. They do not show the shower/bath in photos, and most photos are very old online(not current). The shower has multiple holes in it, just filled poorly with caulk and plenty of mold. Did not appear to be dusted in months as well. Called and spoke to owners and rental management. Both apologized and stated they would take care of it and reimburse us appropriately. Guess what, been 4 weeks with no response from them. That is plenty of time. Will not use again.

I have been renting a house from Best of Canaan (same house) for several years. I've always found…read morethem to be professional and attentive to any concerns. This year I showed up a day early. They were able to accommodate me for which I was grateful. I would and do recommend them.

We rented an AirBNB from a lady who uses this company to manage her rentals. I'm guessing the lady…read moreis in breach of contract for this. NONETHELESS. This is NOT our problem. The staff and security guard were incredibly RUDE to us. We heard this guy is rude to everyone. This town sure seems to hate tourists to depend so much on the revenue.