I have been with this agency since the early 2000's. As we have bought and sold many cars I have…read morehad many interactions with them. I have always had great customer service, Connie always knows who I am, and goes out of her way to take care of things quickly and competently. I never have to worry about things not being handled. Thank you Cascadia, especially Connie for all you help and dedication over the years!

I've had two really outstanding experiences with this agency. I purchased a renter's policy from…read morethem about three years ago, and they were impressive in their customer service and the quality of product provided. I recently switched my home and car insurance policies over to them after over a decade of dissatisfying experience with another Allstate agent. They did an immediate policy review on my car insurance and I left that day with a better policy at nearly half the cost. I like Allstate, but having the right agent really makes all the difference. If something terrible ever does happen, this is the office I want handling my case. This crew has their act together.

We have worked with the Michelman team for some 10+ years and it's been an exceptionally positive…read moreexperience year in, year out. We have just moved out of state to an area where Michelman is not able to write policies and we are sad that we need to find a new broker. However, we have family members staying in WA and they continue to be very happy customers. A special shout out to Darleen Garbrick who has been our (amazing) Account Manager throughout the last 10yrs. Professional, personable, responsive and more importantly, proactive in looking out for us across our multiple policies. She also provided us with much valued advice over the years! Thank you Darleen!! R&E.

I have been with Michelman Insurance Group for 19 years. I have been extremely impressed with the…read morecare and professionalism I have received. Any trouble with needing assistance with any of my policies, my issue is resolved by Haley and the others in the office, quickly and effectively. Haley is a caring woman who knows exactly what needs to be done and explains the how's and why's. Haley is someone who takes pride in her work, it's easy to see and she definitely has the "special touch ". Haley takes her time to ensure that my needs are taken care with one email or one phone call. Haley is a lady who I trust for my family and myself needs when it comes to insurance policies. I would suggest that if you are interested in getting a personal touch for all of your insurance needs, call Haley and the team at Michelman Insurance Group, they are outstanding for your and your family's needs!!!

I've had a great experience here. They are all very nice, super responsive and will actually spend…read moretime talking with you.

Forrest Dawson Insurance Agency helped me out with my auto and life insurance needs. The team…read moreworking there is fast, responsive and most importantly, they care about your personal needs. Every now and then, I like to drop by the office to make sure I'm adequately covered. With my new work schedule, it made it nearly impossible to come in during the work week. I called the office and the agent, Forrest Dawson, said he'd gladly meet with me on a Saturday. It's great to know there are still agents out there who put the clients first, and that's exactly what I get from this office! If you're ever looking for insurance in NE Seattle, you can't go wrong with this office! Good luck!

Beware!!! This insurance broker is horrendous. They manage a commercial account for company whos…read morevehicle that hit my parked car, doing extensive damage. I left several messages for the agent after the accident, when I did not hear back from her after 2-hours I called one of the partners listed on the website, Dan Rucker, he was extremely rude, condescending and misogynistic. He questioned if the accident even happened as I had explained (like I have time to call companies and make false claims). He offered no assistance in terms of providing a solution for a rental car or helping me get my vehicle towed to a body shop. He said that was my responsibility to cover, even though it was his policyholder that hit my car. He said he would need to "validate" my claim with the company, even though the company stated that they had already spoken to PLC. I missed a return call from Dan, but he left a message where he stated they would file the claim, that day, with Liberty Mutual. I called him back to get more details on next steps and was put straight to voicemail. He is yet to call me back and neither has Dawn, the assigned agent that I left 2 messages for earlier in the day. As of this post, it has been over 24 hours and I have yet to hear back. Since I did not hear back from PLC by the end of the business day, I called the Liberty Mutual Commercial Division myself, so I could get an update. When I spoke with the claims department, they stated that a claim had not been filed, as I was told it would be by Dan. Insurance is one of those industries where you expect responsiveness and empathy. My interactions with PLC thus far have been completely opposite.

Very excited to have an insurance agency that actually cares and has wonderful customer service!…read moreMuch better than any of their competitors.

Mr. Pepelnjak is the lead, but his staff is just as excellent and easy to work with. I think it's…read morebeen about ten years that my wife and I have been with them and they are always responsive to our requests.

I moved my homeowners and car insurance with the Pepelnjak State Farm and can't be happier with…read moreeverything they have done. Not only did they end up saving me money on the move but they have also gone out of their way to help out when it was needed. I would highly suggest anyone looking to move to go with Pepelnjak State Farm.

Well, Brad has come through with flying colors once again. My sister and I just bought a home, but,…read morein the midst of selling one home and refinancing the others, both of us totally forgot about insuring the new home. Fortunately, when we called Brad about another matter and mentioned buying a home, he immediately set out to get us insured, which was not easy. It took his calling the mortgage company, the seller's agent, and our realtor, in addition to talking with the two of us, to finalize securing the most affordable option regarding home insurance. Brad went out of his way - as he always does - to help us out.

Great support! During a recent accident (not my fault) they were very helpful…read more I strongly recommend it!

This is the best insurance agency we've ever had! Every time I call about anything, someone helps…read moreme quickly and pleasantly. I recently had a car breakdown on the highway and had to have a tow and when I called, the agent was helpful and so pleasant and calming. I was in a state of panic and he talked me through the whole thing. Jerrod is not "Jake from State Farm", but he definitely lived up to the role! We recently moved a little farther away from them, but we are keeping this particular branch until they tell us we can't anymore! Thank you, Jerrod and Cheryl Granger State Farm!

Cheryl Granger and her team have been my insurance providers for 10+ years now. Is State Farm a…read morelittle bit more per month then the competition? Yes, it is, you get what you pay for. Is Cheryl and her team there for me every step of every decision and every time I've ever needed them? YES! Absolutely. Our car was stolen out of our driveway, Cheryl was on the phone getting a rental, dealing with the numbers, determining next steps. I've had multiple claims on various different polices and I have always felt respected, treated fairly and the times I disagreed with the payout amounts they listened and took my points into consideration. Every single time I call or email them, I get help/answers/fixes to my issues right away. I left a cut throat cheap insurance provider because they screwed me over and cost me thousands of dollars, I took a chance on Cheryl, I've never once regretted that decision!! She is worth your time.

Worked with Art at this office, referred by my mortgage lender. Art was quick to respond, yet…read morepatient as we worked through our process. Informative and professional all the way. On top of this, the insurance quotes were SUBSTANTIALLY better than the other quotes received. Highly recommend working with this group.

Clear, helpful, informative, patient in setting up a homeowner's policy for my Mom. Definitely…read morerecommend Chuck and his team.