Horrible customer service. From the moment I walked in he made it seem like I was bothering him…read more Instead of feeling welcome it seems like I was just annoying him instead. The owner acted like answering my questions was an inconvenience. Customer service is just as important as the quality of the repairs but unfortunately this business fell short. I wouldn't recommend this shop if you expect friendly, respectful service.

Mr. Butler seems to have great knowledge of watches and reasonable prices, but he's grouchy to the…read morepoint where I found a different watch repair person. I started collecting watches last year and am usually in need of some repair on them. He has terrible customer service skills. Before I found my current repair shop, I would go to Mr. Butler. He uses an archaic paper ticket system to track his repairs. I couldn't locate my ticket once and called to check on the status of my repair. He threw a fit about it "I've got 100 watches and have to look through every one!" and I felt bad that I'd called for an update. I never got the calls about the repair that were promised - I always had to call him. I get how it's hard to look through the watches and wouldn't ask him to do that while I'm on the phone, but he also certainly should not blast a paying customer. He needs a better system. I tore my house and car apart to find the ticket before I would call back. When you call him on the phone, it feels like you're burdening him with your request. He hangs up abruptly and you are left asking yourself if you've done something wrong Another time I had a watch that needed repair and went into the shop. He was working on a watch in there. A man was sitting in a chair. I sat down for 15 minutes waiting to be waited on. Another man came in, waited 5 minutes without any conversation, then left. Mr. Butler took a phone call without ever acknowledging that I was in the store. I finally left without talking to him and haven't been back. He acts like he doesn't need my patronage and I won't be back.

100% recommendation....a true professional watch repairman who is very client focused. I would not…read moretrust my watches to anyone else!

Great service, we were greeted immediately, needed 2 watch batteries installed , one watch bracelet…read moresize adjustment and one watch clasp adjusted... all performed quickly and a fair price. Would definitely recommend. We will definitely return for watch service and jewelry repair.

The experience my mother and I had at Grady's was beyond top notch! Miss Dawn never made us feel…read morerushed or like we were a bother while trying to find a custom bracelet for my mothers birthday! She provided perfect suggestions and my mother absolutely loves how the bracelet came out! I ended up getting a beautiful necklace for my birthday as well while we were there! While we may have started as new customers the whole staff and especially Miss Dawn left such a warm and lasting impression that we will no doubt be returning and continuing to use them as our jewelers! Nothing is better than dealing with a family owned mom and pop business and the 56 years of being a part of the community and in business it shows why they are the best around!!!

Grady's came into my life when we relocated from NY. For the last 11 years it has been my go to…read morestore for watch batteries and repairs. Recently I asked Dawn if she could make a ring out of a pair of earrings that were a special gift from my husband. Long story, but to get to the point, Dawn created such a special ring for me. It was exactly what I had envisioned. The price was reasonable, and the workmanship was exquisite. This is a store is a treasure in the town of Conway, SC. Thanks so much, Jane C.

I visited while on vacation to get my wedding ring repaired after the soldering cracked. From the…read moresecond I walked through the door, I was treated with the utmost respect, warmth, and genuine kindness. What impressed me most was that it didn't matter what price point I was spending--they operate with complete integrity and make everyone feel welcome. Even though I was just passing through town, the knowledgeable staff made me feel like a lifelong, loyal customer rather than a one-time vacationer. My ring looks fantastic, and I couldn't be more grateful for their wonderful service. I highly, highly recommend them!

We love Jacob the Jewler. Even though we now live in Ohio, we still visit the area often and wait…read moreuntil we are in town to buy or sell any of our jewelry. They do outstanding work and are always upfront, honest, and fair. Jamie was a big help when we were selecting an anniversary ring. He is very knowledgeable, friendly, and does outstanding work. The shop has always been very receptive to our needs. We will never buy the jewelry anywhere else again. Check this place out, you will not regret it!

I called Vicki Lyn Michael's Jewelers to ask about having 2 rings appraised, I was told in a not so…read morefriendly manner that "we are so busy that we don't have time for that". Well, they just lost a customer because if they don't have time for that then I guess they don't have time for me to purchase any jewelry from them!!

Great easy to use, amazing way to connect with other people. I guarantee it will have what your…read morelooking for

Booth reupholster out did themselves reupholstering an old chair I have. Making the meaning of…read moreturning trash into treasure a reality. I absolutely love my new chair the quality of work is fabulous.

They're work is amazing and affordable. I had a large chair and ottoman reupholstered by them. It…read moretook less than a week, everybody who has seen it loves the craftsmanship. Thank you so much.

The owner is great and goes out of his way to help and even lets you watch repairs being made. We…read morehave been to him quite a few times and always satisfied.

I took my tag watch there today to get a couple links taken out of it. The Kid/owner gave me back…read moremy watch and I was like, but the clip is backwards. He said it was like that my watch was never like that then I get it and they're scratches on the back where you clip it. I took it to Dick Pond store and the jeweler fixed it in two minutes right in front of me, he said, whoever took the links out didn't know what they were doing. I am very upset that this place even had the audacity to charge me. I definitely will not be back and I have a lot of things I always get fixed. They did a nice job on my ring but now I had to second-guess them. It's just a mediocre jewelry store.

Took my rod for John to look at. New Graphite rod that the tip had broken off. When I told John…read morethat it was new and broke on the first use, he looked at it and suggested that it might have been a defective blank, and though he would be glad to fix it, he suggested that I try a warranty claim first. I did, and got a new rod in exchange. He explained how he would fix it and since I had repaired some of my own rods in the past, I was able to determine that he clearly knew what he was doing. So though I can't rate his work, I can rate his knowledge and integrity by his recommendation to me. An easy place to get to and drop off and I won't hesitate to take my repairs to him if needed in the future.