Unfortunately it is the only internet cable provider available to me. We experience outages from…read morehigh winds, for hours at a time with no compensation.

There is three customers being seen by emoloyees, and three customers in line waiting to be seen…read morewhile three employees are just standing at the front with their hands crossed. They do not look like they are in training, because they are just leaning against the counter staring at the walls. Not sure what's going on, but really bad customer service when customers are waiting and nobody greets us. This location needs major training on customer service and work ethic.

Now Spectrum Cable in BG…read more I came to this storefront to pick up upgraded cable boxes and a new modem/router. Stood in line just a few minutes. Moved to a spot at the head of the line and ran into Tony as my agent. At first, it seemed like I was being treated like just another customer, but when I made a little joke to him, his helpfulness burst forth. Tony offered me more than I asked for, telling me I was getting out-of-date Time Warner speed for internet. I was brought up to date with new cable boxes, a new modem/router and new remotes. I had a private company installing new TVs and Sonos equipment, and the Spectrum equipment was installed along with the new hardware. I'm up and running in no time, and I am very happy with how Tony made things so easy. I'm a 61 year old who sometimes has trouble with technology, but Tony was so helpful with my choices being made clear. Tony works for Spectrum, but he also will work for you. Thanks to you, Tony!

They give good service and then they raise the price beyond what people can afford. I told them I…read morewould switch providers. I did. So instead of giving me a bill for the service I used, they did not terminate my service when I called them. Instead, they terminated the following month and then turned my unpaid bill over to a collection service. Instead of just one month's bill, they made it into two months bill and I refuse to pay for some thing I did not use. So while their internet was good, their office and service representatives suck big time, upper management too. I was forced to give them one star, I would change that to none if I could.

do thing about them? Is the people that fixes it or nice? We've had this for six years. Our…read moreInternet has been out now for five days. They have no good switching next week. They're rude on the phone when we call if they answer you're on the phone on hold for an hour and they say you don't even get a credit until it's out for three days.

Very poor service. I have to reset the equipment at least every other day to get our internet to…read morework. They used to be ok, but they've really gone downhill. They no longer have technical support after 8 PM, and even when they are open, they are not of much use. Our Internet has currently been down for 3 days (At least). We returned home from vacation and it has been down ever since. I've called every day and still haven't received any answers. One person said there's an outage, another person said there's not any outages. But regardless, paying $100 a month for Internet, we should not be going three days without any service at all, and not received any answers. I've left voicemails, emails, no one has called back, and when I do speak to people, they barely say anything. Our area is limited On Internet providers, but it's time for me to shop around that's for sure.

They have fixed the problem and helped me with my router Thank you Rob.read more

I am originally from Miami, Florida, and I moved to Van Wert, OH back in January due to getting a…read morenew job. I was completely unfamiliar with the area and I was very surprised to find out my cable company/internet service provider Comcast/Xfinity did not service the area. I have had many problems over the years with Comcast, including one on my way out of Miami which I will detail in a later review, but I did like the product they provided. I did not know what companies serviced the area so I called AT&T and found out that although they did not have their service their either, Directv, one of their subsidiaries did. I wasn't thrilled about going to satellite but I said well when in Rome, do as the Romans do. I signed up with a package with them. I also wanted internet, phone and security and they said I needed to work with a different company they are affiliated with in the area: Centurylink. I got a package and I was told they would be at my home on a certain day after my move. Thus began a comedy of errors that made me terminate my contract with both companies. During this time both: 1) put down the wrong dates to start service. 2) create a work order to repair my existing service, when it wasn't even installed in the first place. I was actually told by the repairman who was mistakenly sent to my house that he doesn't know how this could have been screwed up this bad! 3) getting my order wrong I had to make so many phone calls, including in the middle of a work conference I was attending! Every time my mother called me to say hey we have another problem with the cable/internet companies I wanted to jot my head against the wall in frustration. I was losing my patience and then one call again during the conference, my mother said that the installer for the internet service said that we would have ridiculously slow speed because they relied on DSL for service in my area and we were really far away from the downtown area where if we watched YouTube on one computer no other computer could use the internet! Wait!? What!? I was already unhappy with switching to satellite for tv but DSL? What am I back in the 90s? I can't use this, I work from home occasionally and so does my brother... this can't work! I wasn't told anything about this. I stopped the installation and canceled. Thankfully since service wasn't set up I didn't break the contract, it just never happened. Yeah no thanks!

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Stay where you are for internet service or consider Starlink. TSC has the worst customer service I…read morehave dealt with in my experience: broken promises and they block phone numbers from customers who have issues. I gave Madison in "customer service" and Susan in marketing 3 opportunities to correct their mistake and they passed the buck and denied they made the promise. The rural community deserves better.

I have been waiting for service since October 2020, eight months. I call roughly every two weeks…read moreand am given the same runaround; the cable has not been ran to my house, and they cannot provide a timeline for its completion. Many times I have been told the weather has not allowed them to bury this cable... for 8 months. Unfortunately TSC is my only option for non-satellite service at my home. If you have another option, I would highly recommend you go elsewhere. Verh disappointed in the service TSC has given.

Slow speed, techs who cant read addresses, overpriced, outdated equipment, never upgrade, been…read moreover 30 years since I seen any cable or fiber upgrades. Random disconnections because techs cant read addresses, will cost you way more money than a monthly payment for appointments because you lost wages waiting for them, customer service is a joke, they have no options for disabled (blind deaf mute) in service menu, constantly raise prices including for upgrades they never actually give you. My latest disconnected service, they were still in area when I contacted them, they literally were on the pole disconnecting my service for no reason but I had to wait 2 days to turn it back on. I paid monthly for 30 years all the way back to TW roadrunner first launched. Yet twice I was disconnected without any reason, just because, and spent im rounding down but over 24 or more hours each time on phone getting excuses each time. No reimbursement nothing, I had to purchase my own modem when they refuse to honor their own agreement of replacement at regular intervals. This company needs a civil action m lawsuit for a few billion dollars for the horrible lies and misleading advertising and down time directly caused by their own incompetence.

My boyfriend and I started a new service with spectrum last week and Jessica was very rude to us…read more Sighing, rolling her eyes, trying to give us the most expensive products without giving us the other options. Not explaining things to us when we asked question. Maybe she was having a bad day, at least that's what we thought. Unfortunately we have already cancelled our service and when I returned our supplies she was the one to help. She rolled her eyes as soon as I walked in the door and was very very disrespectful. She wouldn't answer any of my billing related questions and kept telling me "just sign the receipt" before telling me what I was signing. I asked 4 times before she said it was just for the equipment and not even bill related. I will never go back to this location if I'm in need of service again because of how we were treated.

Could be better on communication maybe, cheapest around tho, they stopped charging me at a…read morereasonable time".

Wi fi was good with NK Telco. However, when I moved and canceled it showed I had a 6.80 credit…read more After 5 weeks I did not receive this credit and called. I was told they don't return any credits under 10.00. I bet if I owed 6.80 they would want their money. And then to top it off a week after I called I got an email with an invoice stating I owed 6.80 and they used the 6.80 credit to wipe my account out. Very unprofessional