This is a Spectrum customer service review. As a new Spectrum customer in the Palm Springs area, I…read moredecided to take the offer on the phone service. The monthly price was really terrific. The new phone arrived quickly but then my problem started. As an east coast transplant, my carrier was Xfinity. Their website made it impossible to get the necessary Transfer Pin to keep my old number. I scheduled an appointment with a Spectrum rep for assistance. Lucky for me, Roberto Espinoza was my Spectrum customer service person. He was calm and resourceful in navigating through the Xfinity customer service online assistance. It wasn't easy and it took all his knowledge and resourcefulness to get the transfer done. (I tried on my own speaking to 4 different Xfinity people and accomplished nothing.) As frustrated as I was with the Xfinity transfer process, I was even more pleased that Roberto was working on my behalf to get the task done. Thank you Roberto, you are an excellent example of what customer service should be. Joe Pagano

This is the worst company/store I have ever been a customer at. Do NOT use this company, and do NOT…read morestep foot inside this store. After declining anything but internet, they secretly upgraded my plan to add Spectrum TV and DOUBLED my bill. They didn't even give me the right equipment; instead of a router, they gave me an extender, and I had to jump through hoops for 48 hours to get the issue resolved. When I realized my bill had doubled, they wouldn't reimburse me or change my plan back down. I called to disconnect my account, and they spent 45 minutes trying to "make it right" by upselling me yet AGAIN. When they finally disconnected the account, they told me to bring the equipment in to the store within the next two weeks. That was yesterday. Today, I went to the store, two kids in tow, and they told me that "the equipment needs to be turned in to UPS "for my "convenience" so that I didn't have to "wait in line" and that it was "policy". I didn't want to waste my time arguing with them that there were three customers in the entire store, four employees on their cellphones, and that I just spent 10 minutes unloading my toddlers out of the car, so I left politely and went to UPS. UPS was closed for Labor Day though, because they value their employees' well beings, unlike this company. After talking to someone who had just disconnected their account a week ago and took in their equipment to the SAME STORE, I realized they were lying. I drove back to Spectrum, told them this exact story, and they were CONVENIENTLY able to "override" despite not having the data in their system anymore..? What a load of bs from a group of lazy employees. If scam culture had a corporate name, it would be Spectrum. This business is disgusting, and I hope this review makes any customers think twice before giving them their money. Run.

I cancelled my subscription with GVTC due to these facts:…read morespotty internet expensive cost and rising rates getting 1099'd at the end of the year for the "$20" monthly discount they gave me on my service Would NOT recommend!

We had them over 10 years. Very fast response to service calls. Area outages communicated on phone…read morein person telling you expected return time or on recording. We live in country and they come out in horrible weather and once restored service quickly after accident took down pole. To be fair the first few years our speed when we tested was slowing and they immediately restored speed. Technicians give great service, and you can't beat value.

Great job. Very helpful. I requested service at the last minute due to a cancellation from someone…read moreelse and he responded quickly and got the job done. Grateful !!

Today we had Tony come out & mount our 64inch Roku tv! I…read morereached out to him via Yelp. From the beginning this man and his company were patient with me , and my million questions. We set the date and the gentleman arrive @ 945am our appointment was set for 10am. He is very polite and professional! The work he did is amazing Tony knew exactly what I was looking for!

I have been with Grande for approximately 5 years. There were a few bumps in the road about…read morebilling, but for the most part they were fair and consistent, not like so many of the other cable companies. I rarely had any issues; the cable didn't go out during storms for instance. It was really the best service and the best cable company I've ever done business with. Unfortunately I am moving out of town so I have to cancel my service. If I ever move back to the area, you better believe that they will be my cable carrier again!! Thank you Grande!

Service has become poor as of late; slow speeds (upload as slow as 0.23 Mbps), signal dropping,…read moremodem reboots. It will recover to operable but lower than advertised speeds, then degrade again. Customer service is shockingly bad--rude, unhelpful agents, often they've just hung up on me or put me on hold and leave the conversation. No exaggeration. Another company has recently installed fiber on my street and their service hopefully goes live soon. Really do regret my decision to try Astound.

Jeremy did an awesome job mounting our tv. Looks so clean!…read more Great value and quick install! Definitely lived up to the amazing reviews he already has!

Jeremy did a great job mounting two televisions for me. He had great communication, reasonable…read morepricing, and I'm very happy with the final result of my TVs. I'd highly recommend him.

I called in to set up internet service at my residence. Brent (Boerne, TX) office made the process…read morefantastic. He was polite, friendly, and knowledgeable. He answered all of my questions and scheduled the installation within my requested dates. Thanks for making my first experience with GVTC a great one, Brent!

Order Number: 335915 Appointment date: 04-02-2026…read moreHad excellent service with David, highly recommend him!

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

Horrible customer service. Spiked my bill from $45 to $90 without prior authorization.read more

Poor internet connectivity - drops the connection consistently. Extremely difficult to cancel…read moreservices as well.