Their internet service with the router box could not support my printer. I needed 2.4ggz to operate…read moremy printer. Thwir router provide 5ghz. I was told i woukd need to spent $100 to fix this. They could not provide the fixx

Their tv news is woke woke woke. Their tv remotes do not…read morework. Their internet is in and out.

I cancelled my subscription with GVTC due to these facts:…read morespotty internet expensive cost and rising rates getting 1099'd at the end of the year for the "$20" monthly discount they gave me on my service Would NOT recommend!

We had them over 10 years. Very fast response to service calls. Area outages communicated on phone…read morein person telling you expected return time or on recording. We live in country and they come out in horrible weather and once restored service quickly after accident took down pole. To be fair the first few years our speed when we tested was slowing and they immediately restored speed. Technicians give great service, and you can't beat value.

I just have to take a moment to celebrate Marcel and Aaron at the Verizon store here in New…read moreBraunfels. Listen--when I walked in, I was a little frazzled. My phone wasn't working, I had a major event coming up, and corporate Verizon couldn't seem to find a fix. But these two? They worked together like a well-oiled machine--tag-teaming, communicating, and keeping the energy calm and professional the entire time. The store was spotless, the atmosphere was peaceful, and their personalities were just what I needed--patient, kind, and full of joy. They didn't just fix my phone in about 40 minutes--they helped settle my spirit. We even laughed about movies while waiting, and before I knew it, everything was working perfectly. It reminded me that sometimes God sends the right people at the right time to handle what's been stressing you out. Marcel and Aaron were that reminder today. If you're ever in New Braunfels and need help, this is the Verizon store to go to.

1 Star - Total Waste: Third-Party Verizon That's Useless for Anything But Sales…read moreDon't bother with this third-party Verizon at 1683 W State Highway 46, Ste 220 in New Braunfels unless you're dead set on buying a new phone--they're straight-up incapable of helping with returns, trade-ins, or any basic account stuff because they're not a real corporate store, just some independent reseller with zero access to the systems that matter. I tried returning a faulty accessory I bought there last week, and after a few minutes of excuses, they admitted, "We can't process that here; what phone upgrade are you interested in today?" It's infuriating how they hide behind the Verizon logo to lure you in, only to push sales and send you away empty-handed on everything else--stick to official locations or the app to avoid this headache. Verizon, ditch these partners before they ruin your whole brand.

I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Scam. Avoid this place. It's just an authorized reseller. Not a real Tmobile store. Went in to…read moreadd a line on my phone. They added two lines but I shouldn't worry because one line is free. I wouldn't be charged for it and it's not active until I use it. It's a free line incase I ever need it I knew right then it was a scam. And as soon as I get my bill there it was. 30.00 monthly fee for a line I didn't want or ask for. I told them I didn't want it. I want to add one line. But he probably had to get 2.00 commission on a sale so I have to spend 40 minutes on the phone with Tmobile fixing his scam. This is at there new location at Creekside behind Lupe's

Unprofessional, uninformed and unmotivated sales people. You'd feel better buying service from…read moreT-Mobile on the web and waiting for your SIM to arrive in the mail. The dodo literally remarked that screen protectors would help prevent scratches to save the trade in value. If I wanted technology advice from my grandma I'd ask my grandma. I have been a happy TMO customer in the past and only wanted to switch and trade in/buy phones. But after being called "boss" and "level headed" I got the distinct impression that they didn't want to take my money. 2/5 - they had phones in stock and it was clean.

Worst customer service. Actually, no customer service. The AI will try and keep you on the line,…read morebut doesn't assist. I don't have another avaliable at my "luxury apartment", but will start streaming on T-Mobile. They have better up-times. Absolutely stupid.

The contractors who installed the physical cables made a mess of the neighborhood, busting…read moresidewalks, pavement and curbs, and left piles of stone and debris everywhere, taking over a month to clean up. I had the service for 2 years. It was solid, and the install went well. Trouble began when I needed to move. It took an hour on the phone and another hour in chat to finally get the service canceled. With only 8 days into the bill cycle, I could not get prorated for the remaining 22 days I could not use as I have left the location. I would never consider AT&T for any services again.

Horrable, no one speaks English other than the one that you contact to subscribe to a plan...after…read morethat, forget it..All wireless providers are bantits...

T-Mobile customer for 10+ years. Bought unlocked refurbished phone from Back Market.com and brought…read moreto this location to transfer data from old phone to new. Had concerns that phone was locked with AT&T carrier, but needed expert opinion. Sensed a bad attitude from staff member (Mgr?) who took 30 seconds to confirm my concern. Took no effort to dive deeper. Followed up with Back Market who assured phone was unlocked regardless of AT&T prompt. Found YouTubes to switch SIM card and transfer data with no problems. Phone works great.

Eduardo was incredible today, fixed all my issues (at least with my phone) and was patient through…read moremy frustrations. I had issues with my insurance claim and left very satisfied. Tell him to hit me with a text - girl who came in hot

I am incredibly disappointed in my experience with Verizon and specifically the service (or lack of…read moreit) at the Verizon store. What I've gone through over the past several months has been nothing short of exhausting -- both financially and emotionally -- and it's clear Verizon has no real interest in helping loyal customers when things go wrong. Earlier this year, my Samsung phone's screen randomly went black. I went into the Verizon store, hoping for a solution. I was told I was eligible for an upgrade -- but only if I gave up my current plan or paid full price for a new phone. Not exactly customer-friendly. So, I reluctantly agreed to get a replacement of the same model, and Verizon provided that replacement -- but not for free. I still had to pay shipping, and I went several days without a phone, which severely impacted both my personal and professional life. Here's why that matters: I manage my daughter's medical and therapy appointments through apps on my phone (she has special needs), and I also run a business that relies on being available and connected. No phone means missed appointments, missed income, and serious stress. When the first replacement arrived, I had to reset everything -- apps, passwords, the works. A few days later, that phone failed too. Same black screen. I went back to Verizon again, and they gave me another identical replacement. Again, I was left without a phone for days. No urgency, no offer of a temporary solution, and no concern for how this was affecting my day-to-day life. When the third phone eventually failed -- same issue, again -- I went back a third time. That's when Verizon decided they were done helping me. I was told that now it was Asurion's problem, and that I should call them. Not only did they refuse to acknowledge the ongoing issue with the devices they themselves had provided, but they also pushed me away entirely. "Asurion can bend the rules. We can't," they said. So now Verizon isn't in the customer service business? The final insult came when I did exactly what they said -- called Asurion -- and was told one thing (that I'd be upgraded and the deductible would be waived), only to be transferred to someone else who denied all of it. When I came back to Verizon to try to get help again, I was told flat-out they couldn't do anything. They just washed their hands of it. At no point did Verizon show any accountability for repeatedly handing me faulty phones. No offer to escalate, no follow-through, no sense of responsibility for the time, money, and stress I've lost because of their devices and their failed customer service. I've been with Verizon for years, but after this experience, it's clear that they care more about policy than people. When things work, sure -- great network. But when something breaks, don't expect help, even when they're the ones who gave you the broken device. If you rely on your phone for anything important -- medical, business, or just peace of mind -- don't count on Verizon to support you when it matters.

knowledgeable, cleaned up after their work as if they were never there, on-time…read moreif you need Direct TV, these guys are the best of the best in San Antonio and surrounding areas