On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

Extremely Disappointing Experience & Alarming Business Practices -- Especially for Women…read more I typically purchase a new vehicle every 2-3 years and have bought vehicles from many dealerships. This time, my husband was the actual buyer; the truck would be purchased and financed under his credit, while I helped with the negotiation. I initially worked with Will and asked whether there was any flexibility in the price. His response was extremely condescending, making me feel as though I could not afford the vehicle simply because I asked about a price reduction. He told me they would not lower the price further, so I left an honest review about my experience. Shortly afterward, the dealership lowered the price anyway. I contacted Frank, the General Manager, and was willing to give the dealership another chance. Frank was professional, provided an out-the-door price, and offered to remove the additional upgrades. I accepted the price, secured financing, and contacted Justin to obtain the purchase order. I want to emphasize that my entire experience with Justin was great. He was polite, professional, helpful, and responsive throughout the process. He treated me with respect and made everything as smooth as possible. If my experience had been based on Justin alone, I would have no problem giving the dealership a positive review. Approximately 48 hours later, Mike, the General Sales Manager, refused to sell the truck to my husband because of my review. He emphasized his long history with the owner and made it clear that he had the authority to refuse to do business with us based on what I had written. Within a few hours of refusing the sale, the dealership lowered the price again--bringing it within approximately $1,700 of the price I had originally been negotiating for. I cannot say what their intent was, but the timing made the decision feel personal rather than business-related. I contacted Frank afterward. He remained professional, acknowledged that he had heard my original conversation with Will, and agreed that Will's behavior had been condescending. However, Frank also told me that it was the dealership's practice not to do business with someone who leaves a negative review or expresses dissatisfaction with how they were treated. ALARMING BUSINESS PRACTICE I understand that a business has discretion over whom it chooses to serve. However, refusing to sell a vehicle to my husband because I spoke up about how I was treated is deeply troubling. I was not the buyer. My husband was the buyer, the truck was being financed under his credit, and I was simply helping with the negotiation. Yet my review was used as the reason to refuse the sale to him. Customers should be able to honestly review their experiences without worrying that a spouse or family member will be denied business as a result. If the dealership disagreed with my review, it could have responded to it or contacted me to discuss the situation. Instead, according to Mike, it chose to refuse the transaction. ESPECIALLY CONCERNING FOR WOMEN As a woman, this experience made me feel awful. I asked a normal question about price, felt I was treated condescendingly, and left an honest review. I then gave the dealership another chance, accepted the General Manager's price, secured financing, and was prepared to complete the purchase. Instead, my husband was refused business because of something I had said. That left me with a troubling message: If I speak up when I feel mistreated, my husband can be punished for it. This feels like an alarming example of the old "good ol' boy" mentality: speak up, challenge how you are treated, or refuse to stay silent, and you will be punished for it. Women should be able to ask questions, negotiate prices, advocate for themselves or their families, and express concerns without fearing retaliation. No customer should have to stay silent to protect a spouse or family member's ability to do business. My concern is not with every employee. Justin was excellent throughout my entire experience with him--professional, helpful, respectful, and easy to work with. Frank also initially appeared interested in resolving the situation. My concern is with the underlying management practice of refusing business to customers--or their family members--because they leave negative reviews or express dissatisfaction. This isn't about not getting the truck. It's about what happened after I spoke up. Customers, especially women advocating for themselves or their families, deserve to know how this dealership handles people who honestly describe their experiences.

JD was amazing help with my car! they were so patient and kind with me they did an awesome job on…read moremy car ! 100% recommend one of the best dealerships I've been to and had an experience with !

Do not use their service department. I brought my car there 3 times for the tire sensor on the 3rd…read moretime they said it was damaged which is complete BS. Charged me $370 to replace one sensor which should have been covered by the warranty. They are not locally owned so I guess they don't care about local customers. I've bought 5 Hyundai's since 2011 but I'll be happy to take my business elsewhere.

My son goes to college in Brenham and had an issue with his truck. I'm very happy with the service…read moreprovided that was the most upfront and honest. The team there did everything correct and the charge was nothing. As a parent I really appreciate these guys for the help. They didn't have to do this at all and should have charged but didn't. I'm still blown away. I will definitely reward them somehow for sure. No complaints for sure.. We will definitely use this repair center again when needed. Thanks again from an appreciative Dad

I called for a small undercarriage repair of my car's skid plate and they got me in the next…read moremorning. I had a flight to catch that afternoon and they got me taken care of!

On my way home to Austin one of my tires began leaking. I pulled in to La Grange tire unannounced,…read moreand they immediately helped me and, in my mind, may have charged me less than their good work was worth. I appreciate them and recommend them to anyone.

very good service! on time and professional..the tech was very knowledeable.thank youread more

I called this place 2 times to request pricing on radiator service and nobody ever returned my…read morecall. In fact, both of my calls were spaced over a four day period and I heard absolutely nothing back from them!

Excellent work, fairly priced, very satisfied with the outcome. This is my goto place for my 2010…read moreSilverado

I can't say enough good things about B&B Automotive in Brenham. I was stuck in a tough spot and…read morethey came through for me in a big way. They showed up quickly--no long, frustrating wait--and had me back on the road in no time. What really stood out, though, was how they treated me. Everyone I dealt with was incredibly friendly, easygoing, and genuinely cared about helping. You don't always get that level of service these days. They were understanding of my situation and made a stressful moment a whole lot easier. If you ever find yourself in a bind, these are the people you want to call. Highly recommend.

My daughter's car broke down on 290 last night the day before Thanksgiving. B & B quickly towed her…read morecar and brought her and her friend to their office. They allowed them to safely wait until we drove from Houston to get her. They were very friendly and fun which kept my daughter from freaking out. The repairs were made the day after Thanksgiving. And to our surprise their price to replace her alternator was extremely reasonable. Thank you so much B&B!!! You guys are the best. We appreciate your kindness and professionalism.

They do all of our detailing, new, used, turnin all goes the Clean Car. Excellent service and…read moreresults

Having never been to a custom car cleaning, place other than a really custom care hand wash hand…read moredry and polish place in Houston. these people did an extraordinary job on vacuuming in every conceivable crack between seats, glove box, center console area, all around and under floor mats. Took them out of the car and used a small brush to clean them very thoroughly. I had phoned and said I wanted a custom car wash (my car had been out in the country and the grasses died all around our home and covered parking areas and there was dried grass and dust everywhere. It was a brand new low mileage car which had been cuddled in the Toyota receiving docks. I had a couple of paint scrapes and dings on my car from people hitting me in the H-E-B grocery store parking lot in Brenham which I asked them to address and they did they did have a contact with a dent man (who was not available on short notice) and I will go back to see him. I didn't really know how specific I needed to be and they were very very busy with cars to be done and I had made an appointment for 1:00 p.m.It was on Iast Friday afternoon and it was they did a great job. Dispite the long waiting line; They had a comfortable place for me to sit inside and look over my work and look over My downfall was I don't believe I actually told them what my exact focus points were; I should've made a concise list of all the things I wanted to have addressed when I made my appointment the day before, because that's what I was expecting when I got this "fantastic customer service, complete car cleaning." That's essentially what I got, but there were some places that they missed; I pointed them out upon their requested inspection inspection. (One of the last they things they did was spray the inside of the truckbed but they didn't dry it so I asked when I looked the finished car because I knew that once I drove off the wind would blow off sprays of water bubbles out of the back and onto the sides of the car. There were a few dust scrapes on the doors on the inside where things had been moved in and out. I wasn't there when he was cleaning inside but he didn't address some scrapes where I'd gotten some things in and out of the car and I pointed those out to him because I wanted those cleaned off too. (The car was brand new and it'd been a heckuva summer - our covered and roofed area on the side of our barn with the wind and heat was not a sealed area. Anyway, in general I'd have to say it was a great place and I hope to return . It was pretty darned pricey but well worth it to make m it car look nice and new again. The Owners were very nice and cordial, and schooled and Certified in "car-detailing". If you want a first class job, this is it. ( Don't forget your detail list.) Sincerely, Ginny Welch

Fast, professional service. Car inspection and oil change with competitive pricing. Very convenient…read moretoo.

Great service! 10/10 recommend this place. The guy that assisted me was able to change the oil plug…read morethat many places couldn't. Very happy I came here for my oil change.