Rob was awesome in helping us pick the right Luxury vinyl flooring He is very knowledgeable and super helpful Highly recommend Rob and the quality of service at great prices read more

Working on my flooring project could not have been easier. All phases were VERY timely. Fast friendly service by store personnel and the installation contractor. The install team was very impressive. I was never left with a why, when, or how questions. Pricing was very fair. read more

Let's just say when the installer came out and said "what floors are we doing" well, that should have been a clue. Decent product albeit install? Live and Learn. read more

As an employee and consumer of Lumber Liquidators my fiancé and I are very pleased with quality of flooring used in our new home! read more

LL Flooring - Traverse City - Building Supplies Near Me - Traverse City, Michigan

I contacted the Traverse City lumber liquidators approx. June 15, 2019 to secure a quote for install of solid hardwood floors. I explained to Zack that we are coming into town from out of state for about 4 weeks and need to get the floors installed while we are in town. He said no problem that they would work with us. Zack took my $25 deposit and said I'd be contacted within two days by Mitch who would come out to do the measurements and give me a quote. A week later, no contact from Mitch--his phone message said text him for a quicker response. No return phone call so I text him on June 24. No response. Called LL and they called Mitch who then finally called me to set up a time. Earliest time was July 1st (2 weeks after deposit was made, c'mon really, alright fine July 1st). I ordered wood on June 25 before Mitch came out based on my husbands measurements and we were spot on. Mitch got the exact same measurements with a ticker measuring tool that my husband did with a measuring tape. He inspected the house and basically said yeah he could do the install on July 15. He was in and out of the house in about 10 minutes, didn't take any time to go over any concerns or questions or stipulations for install, and I had to literally stop him in the driveway to ask questions. He NEVER mentioned that the house needs to be air conditioned to control temp and humidity. He saw we had all our windows and doors open. In passing he said that the floors would need to be on site for a minimum of 5 days, 10 days preferred. Most manufacturers recommend 3 days. Meanwhile, I placed the order for the wood floors on June 25 and LL said they hadn't had enough orders to justify renting a truck to get the wood to us and it wouldn't be in until July 11...not enough time for the wood to be onsite. So...we paid expedited shipping to get it delivered on July 5th. My husband spent Saturday July 6th hauling wood back and forth from LL to our house 35 miles away (two trips--140 miles) to ensure our wood had time to acclimate. Again multiple times interacting with the guys at LL and multiple texts confirming with Mitch that our wood would be ready to go by July 15th and nobody mentioned AC as a pre-req. When I asked Mitch to be flexible and come on the 16th when the wood wouldn't have been delivered by the 11th he said he'd rather come the following week because he didn't want to work through the weekend (how one day pushes him into the weekend, I don't know??...basically he was completely inflexible. So, I paid the $200 and we had it for 10 days. The 3 days leading up to the flooring install we ripped out all the carpet, pulled nails/staples, made any necessary repairs and were very excited to get the floors installed. I never got a confirmation text or call from Mitch to say he was coming. I text him at 8am Monday July 15th and he said yeah they will be there around 9am give or take a few. He shows up with a $5 moisture meter and just goes on and on about how he can't install the floors because the humidity is too high in our house. Mind you it was pouring rain outside and we had the windows open. He continues to press the issue that he will never install floors at this humidity level and doesn't offer any solutions. I got very upset because all he was doing was telling us how awful the conditions were I finally told him to leave my house. Mitch is not professional and the minute I met him I knew he was going to have an issue with something. After 5 minutes researching my husband said all we needed was a dehumidifier and we could have had the house down below 50% humidity within 6-7 hours. The bottom line is that LL won't stand behind their product unless the conditions in your home are ideal (between 60-80 degrees and 30-50% humidity). Zack called me after a few hours and basically confirmed that LL will not install in your home if you don't have air conditioning!!!! What the heck? Why didn't anybody ask us this from the get go?!!! So, four weeks wasted, we have been living in pitiful conditions with 3 little kids on summer break, which was supposed to be a fun summer has been riddled with setbacks and a tremendous amount of stress exacerbated by people's inability to do their job and lack of foresight. I absolutely 100% do not recommend LL. Their reputation precedes them as being a subpar flooring company and the only reason I went with them was because their prices were less than others. You get what you pay for. We are left with a $4000 pile of solid wood floors in our living room and subfloor in 1/2 of our house. They told us they won't install the product even if we waived the warranty. Their customer education and service is a ZERO and they take no responsibility for wasting our time. We have the EXACT floors in the other half of our house and have absolutely no problems. My Mom also purchased floors from LL and installed them herself and they do not have AC and have had no problems with them buckling and warping. read more

Bought flooring for our Master Bedroom from them. Got an awesome product at a great price as well as everything else I needed to install the floor myself. They were even able to walk me through the process so as a first timer, everything went smoothly. Couldn't be happier! read more

Jeff and Tristen did an amazing job! They worked hard and steady, and kept all of their promises as far at the time frame, Even through a few snow storms, we are very pleased. the Quality of the floors, are amazing. read more

Very professional, great to work with. Mitch did the installation he did a beautiful job. He is a perfectionist . Very professional. Mitch was great to work with. !!!! read more

They would get 10 stars if there were that many to choose from! Rob, Collin and Zak at the Traverse City, MI store are as helpful as you could ever want or expect from a do-it-yourself type of business like Lumber Liquidators. We called them several times during the installation of our almost 1000' sq ft of their Golden Teak (Tamboril) Bellawood product, over the course of 18 months. Every time we called they took the time to listen carefully and reply with a professional opinion and answer. And believe me, we called them many, many times! I remember one time in particular where Rob stayed 30 minutes past closing time, talking to us about a solution for the problem we ran into. They were all very responsive returning calls or e-mails and accurate and honest in telling you when product would ship/arrive. I've read many reviews about the Golden Teak (Tamboril) wood product and want to let everyone out there know that the problem with the varying board width was almost non-existent for our installation. And sure, the step bullnose pieces are varying shades....but in my opinion they add character to the look instead of having identical looking pieces. The wood was easy to work with and install, and gaps are almost non-existent if you take the time in the beginning to make adjustments to your space if not square. Finished product look is unbelievable! Our golden retriever has been through one summer on the floor and it still looks like new....it's as hard as the Janka scale says! Took my wife almost a year to pick out this particular wood because she was so concerned about matching it to the 'browns' that would be left after painting the interior of our house. We are both thrilled with the look and feel of our finished space. It would not have been possible without the professional help and advice from the 'guys' at the TC store. Thanks again Rob, Collin and Zak...you guys are the greatest!!! read more