I contacted Tipping hat to get a water softening system for my home and my entire experience with this company; from the first person with whom I spoke to set up the appointment, to Sebastian who came to my home to provide a quote to Jordan and the other installers who installed my system, was absolutely top notch. Everyone was very polite and professional. Sebastian took the time to explain all of my options and helped me select a system that would provide the very low maintenance (once a year) filtration and softening system I was looking for. My system was installed the next day as promised and Jordan did an amazing job installing the new plumbing for the softening/filtration unit. My system works great and I noticed a big difference the first time I used it. I couldn't be happier with Tipping Hat. read more

I called Tipping Hat because my AC wasn't working. The technician replaced the compressor for $500, then told me the system was low on refrigerant and that I needed a $1,500 diagnostic test before they could determine how much refrigerant it would need. When the technician returned the next day, he said the evaporator coils were bad and that my older system used a refrigerant that is no longer manufactured, making repairs impractical. Shortly afterward, a manager arrived and tried to sell me a new HVAC system for around $20,000. I felt like I was being pushed toward an expensive replacement rather than being given reasonable options. Wanting a second opinion, I called Golden Way Mechanical. They performed the same diagnostic testing at no charge and were upfront and honest from the beginning. They confirmed that my system was old, that the refrigerant and replacement parts were no longer available, and that replacing the system was the most practical solution. They quoted me approximately $10,000, including installation of a new furnace and air conditioner. Based on my experience, I would not recommend Tipping Hat. I spent about $2,000 before they ultimately recommended replacing the system, and I felt pressured into purchasing a much more expensive system than I needed. In contrast, Golden Way Mechanical was transparent, professional, and offered a fair price for the replacement. read more

AVOID TIPPING HAT!!! Not sure other folks experience, but after many good years with Tipping Hat Plumbing/Heating and Electric, we feel that we were way overcharged for a plumbing service. Our condo toilet water was constantly running and simple fix was replacing the rubber flapper that did not work. We received an unsolicited email from Tipping Hat that described a $63- toilet tune up. When they arrived they diagnosed it was the toilet valve and suggested to not only replace the valve, but also since the toilet shut off valve was the old full turn valve type to replace it with a newer quarter turn, and since we were replacing all those parts that the toilet supply line should be replaced. They quoted $1,218.00 for the work. Rather than send them packing my husband told them to proceed as the condo was on the second floor and the constant water running was bothering, and wasting precious water. In addition, we had already had the management company turned the water off for the entire building affecting 18 other units and costing $65. He explained to the TP representative that he was disappointed in the price but the work had to be done because we were concerned about the toilet overflowing and damaging our condo and the one below us. Proceed! It took him 1 hour to install. Cost of these parts is $40 We made several attempts to discuss this price matter with TP representatives who basically stated this was "standard pricing" and even though we had been a customer for over ten years and they did work on our other properties that they would not adjust the price. Inquiries of our handyman and other private plumbers said price range $350 to $600, Never again with TP! PS - A couple years ago, we bought a furnace, AC unit (Rheem) and whole house humidifier with them. They have been at our house almost monthly in a winter adjusting the furnace which constantly runs once it reaches the selected temperature. Tipping Hat never was able to fix it. Our electric and gas bill skyrocketed. And we're still making payment on the system that doesn't work. read more

Buyer Beware - My Experience with Tipping Hat Plumbing, Electrical & HVAC I rarely leave negative reviews, but after multiple attempts to resolve this directly with Tipping Hat, I feel obligated to warn other homeowners. We initially called Tipping Hat to diagnose a leaking freestanding tub filler. The service call was around $39-$49. Pedro arrived, spent less than two hours at our home, capped two water lines, and referred us to a separate water mitigation company. No repair was completed. When the invoice arrived, we were shocked. We were charged approximately $1,180. The pricing presentation was confusing from the start. Pedro used a "Good, Better, Best" pricing sheet, and my father, Larry, believed the amount covered the initial work and returning later to install the replacement tub filler once we purchased it. Instead, we later discovered the proposal totaled well over $3,000 for the overall work. After I questioned the charges, Pedro admitted the first visit had essentially been overcharged and explained that if Tipping Hat completed the remainder of the work, he could reduce the effective cost of that first visit to around $350 by applying a discount to the larger project. He later quoted approximately $2,300 after applying a $700-$800 discount. We obtained another estimate from another licensed plumbing contractor. Their price to complete the entire job was approximately $2,150. We gave Tipping Hat every opportunity to earn our business by matching the price while honoring the discount they had already discussed. They refused. Another licensed plumber ultimately completed the work for roughly half of what Tipping Hat was trying to charge. I also had an extremely frustrating experience with the office staff. I spoke with Marisa several times trying to resolve these billing issues. Eventually, I was told they would only communicate with Larry, even though I am also a homeowner involved in this project. After multiple calls, it felt like they simply stopped trying to resolve the issue. What bothers me most is the lack of transparency. As someone who has worked as a contractor for over 30 years, I understand that some companies use flat-rate pricing instead of hourly billing. I have no issue with flat-rate pricing when it's fair and clearly explained. What I do have a problem with is using flat-rate pricing in a way that leaves customers unable to understand what they're paying for, especially when a short service visit results in a four-figure bill. In my opinion, the pricing felt excessive, the estimates were confusing, and we were left feeling taken advantage of. My father is elderly, and I genuinely believe the pricing presentation caused significant confusion. During this project, we had several other licensed plumbers and electrical contractors at our home for estimates. More than one independently told us that Tipping Hat has a reputation for being difficult to work with and charging significantly more than other contractors. Those were their opinions, but after our experience, I understand why they said it. Because Tipping Hat has refused to resolve this matter fairly, I will also be filing complaints with the Better Business Bureau and other consumer protection websites. My advice to anyone considering this company: * Get at least three written estimates. * Demand a detailed breakdown of exactly what you're paying for before approving work. * Don't assume a "Good, Better, Best" pricing sheet clearly explains the final cost. * If something doesn't seem right, stop and get a second opinion. Unfortunately, that's exactly what we did--and it saved us thousands of dollars. read more

$1700 quote for a $100 job? My 89 year old mother got a quote to install a plumbing fixture she already had and they quoted her over $1700. Her next plumber did it for $100. I don't know if they always target seniors and women but they did with her. She couldn't get him to leave either and finally had to tip him $10 to get him out of her house. read more

We thought we had found somewhere that we could be lifetime loyal customers but this quote was ridiculous and insulting. What a horrible customer service experience, and we are done with tipping hat for any services. Those two techs had the nerve to try scare tactics, which we will never fall for, and quoted us for work to be redone that was previously done by tipping hat. All we wanted was the sink drains resealed (plumber putty) and the garbage disposal replaced. To quote $1400 is trying to take advantage of us. I know they don't need our business as we're just one little customer in their world. We're just going to move on to other companies. read more